4. Chairman’s Message
We are pleased to introduce the new Annual Training Plan 2013. The plan focuses
on supporting the Banking and Finance institutions in UAE to maximize their
zcontinuous efforts to upgrade the skills and competencies of their human
resources, and enable them to provide excellent services and innovative products.
The new 2013 Training Plan has several distinguished features, at the forefront is
the application of a scientific approach to meet the existing and future needs of
the Banking and Finance sector, and helping it flourish in a turbulent environment
characterized by various challenges, hence sustaining its growth and enhancing its
contribution to our national economy.
The opening of the new Dubai branch during the year 2012 widens the geographical coverage of the plan,
and it represents an additional location to Sharjah, Abu Dhabi and the other locations, where training is
going to be offered.
The introduction of e-training programs for the first time in the Training Plan 2013 is an exemplary feature
of the plan and its success. In addition, other programs that will be offered include, a first annual meeting
on (Corporate Governance) in collaboration with a reputable international organization.
This is coupled with the expansion in Leadership Development programs, workshops, round tables and
professional certificate programs. According to the plan, a new specialized certificate will be offered in
Retail Banking.
Cooperation with regional and international distinguished Banking and Financial institutions is maintained
to reinforce our plans to follow best practices in training and development in the region. It is worth
mentioning here that we are developing our training and educational programs by introducing new
professional programs in vital areas of the Banking and Finance sector such as Credit Management,
Banking Operations, Compliance Awareness and Anti – Money Laundering Awareness.
We will also introduce new graduate and post- graduate programs in the Banking and Finance field. I would
like to take this opportunity and encourage all Banking and Finance institutions to benefit from the (480)
programs included in the Plan.
At the end, I hope that the 2013 Training Plan will ease the way to achieving our objective of enhancing the
capabilities of professionals in the Banking and Finance sector in UAE.
Mohammed Al Nuaimi
Chairman
1
5. GM’s Message
The 2013 Annual Training Plan has taken a quantum leap compared to the 2012
training plan; with the inclusion of (11) new programs in several training areas to
meet the requirements of the Banking & Finance Sector. This brings the total
number of new programs to (480) training programs, presenting an (18.5%)
increase compared to the 2012 training plan. (155) programs will be organized and
offered in our new branch in Dubai representing (32.2%) of the total no. of programs
in 2013 plan. In addition to the existing branches of Sharjah, Abu Dhabi and other
locations such as Al-Ain and Al-Fujairah, we will be augmenting our geographical
representation by offering the programs for the first time in Ras Al Khaimah.
Extended English Language programs running twice a week for 1 month will be
introduced for the first time in our Dubai Campus as evening sessions. This has been
introduced in response to meet the requirements of the Banking & Financial institutions.
This year we are also introducing e-learning opportunities for about (3600) bank professionals
representing (10%) of the total number of bank employees through the provision of (65) e-training
programs.
A new specialized international certificate in Retail Banking will be offered for the first time in 2013, in
collaboration with Lafferty International.
Leadership Development programs aiming at developing Leaders are also included in our 2013 plan; these
programs will be offered in collaboration with prestigious schools/organizations such as Darden Business
School, Virginia University, Harvard University, and the Banking & Financial Institutes in Bahrain, Saudi
Arabia & Kuwait. The Leadership development programs (LDP) will also be organized and offered once a year
in 2013 at Darden Business education institutions, USA in collaboration with the Banking and Finance
Institutes in Saudi Arabia & Bahrain.
We are also changing the interface of our training portal to make it more user-friendly and flexible. All banks
will be able to create their own customized reports on their staff nominations, nominees’ attendance and
export that information to their Training Systems.
In addition to the Training Programs, EIBFS also offers short term Diploma programs and a Bachelors
degree in Banking & Finance.
Throughout the development of this plan, our staff has been involved closely with HR & Training Managers
in the Banking & Finance sector - and I take this opportunity to thank to all the employees in the Banking
& Finance sector who participated in bringing this plan together.
Lastly, I would like to encourage all employees in the Banking & Finance sector to take advantage of this
opportunity by enrolling in these programs and development activities which are included in the 2013
Annual Training Plan.
With the amazing growth in the Banking & Finance sector, the expansion of businesses, large scale and
small scale industries, the demand for qualified professionals have been increasing manifolds over the
years. EIBFS is committed to keeping itself abreast with the increasing requirements of this sector and
providing training programs that caters to the needs of the Banking & Finance professionals.
Jamal Al Jassmi
General Manager
2
6. About Us
The Emirates Institute for Banking & Financial Studies (EIBFS) stands out amongst its contemporaries, being
the sole provider of specialized knowledge and enhanced learning experiences to the banking and financial
sector in UAE, since its establishment in 1983.
EIBFS offers a wide range of training and academic programs that cater for the needs of banking,
insurance, exchange and finance sectors. Thereby upgrading the knowledge and skills of current
professionals, as well as creating a pool of UAE nationals capable of pursuing careers in the industry.
Our Vision
To be a leading institution in providing world-class education and training in banking and finance at local,
regional and international level.
Our Mission
To constantly provide excellent banking and financial human development programs to the satisfaction
of our customers.
To contribute effectively towards emiratization in the banking and finance sector.
To upgrade and disseminate specialized knowledge in the banking and finance sector.
To promote scientific research in banking & finance sector.
Our Objectives
To raise the standard of performance of the workforce employed in the banking sector.
To qualify the UAE Nationals for successful careers in the banking & financial sector.
To attract UAE Nationals who are not employed in Banks, train them to apply the concepts and meth
ods of banking, thereby augmenting the existing pool of skilled national human resource.
EIBFS Values
Professionalism (including quality) Excellency
Integrity
Team spirit
Accountability
Transparency (including openness)
Creativity
Quality
Lifetime learning
Building success
Towards globalization
Training
The EIBFS since inception is engaged in designing and delivering short-term training programs annually
that focus on imparting knowledge and promoting skills to banking and financial sector employees. The
annual training plan is considered one of the major methods used by EIBFS to achieve its objectives, vision
and strategic plan in qualifying the competent banking staff and clients, to meet the growing needs of the
banking and financial industry at the national and international levels.
3
7. Conferences/Symposiums/Round Table Meeting
The EIBFS organizes important symposiums, roundtable meetings, workshops and conferences annually on
topical issues featuring eminent international speakers. It also organizes international conferences every
two years which are attended by important delegates from UAE and different parts of the world.
EIBFS is offering services and facilities to banks members/non-members on leasing basis.
EIBFS Sharjah:
Training Halls:
18 training halls with different learning
styles (workshop style, U-shape, etc.)
which can accommodate around 15–30
participants
Meeting Halls:
2 meeting halls which can accommodate
up to 12 people
Auditorium:
2 auditoriums which can accommodate
out 175–370 people
Computer Lab:
4 computer labs which can accommodate
up to 20 people
4
8. EIBFS Abu Dhabi:
Training Halls:
16 training halls with different learning styles
(workshop style, U-shape, etc..) which can
accommodate around 15–30 participants
Auditorium:
1 auditorium which can accommodate up to
400 people
Computer Lab:
3 computer labs which can accommodate up to
20 – 25 people
EIBFS Dubai:
Training Halls:
40 training halls with different learning styles
(workshop style, U-shape, ..etc) which can
accommodate around 15–30 participants
Meeting Halls:
2 meeting halls which can accommodate upto
12 people
Auditorium:
1 auditorium which can accommodate upto
1030 people
Computer Lab:
8 computer labs and 5 English language labs
All our facilities are specially designed and equipped with latest audio-visual aids and
internet access
5
9. The Library
Our Library provides various training and learning tools such as: books, periodicals, references, video tapes,
compact discs and electronic databases.
Library Services:
Online Catalogue: Online search can be conducted (through the Internet) in the Library’s collection
Islamic Financing Information Service (IFIS): It is a database that offers specialized information on
Islamic banking & finance including reports, research and studies etc.
Reuters Database
Zawya Database: offers financial information, and information about the Gulf cooperation council
countries and Arab countries.
Training Policies and Procedures:
Training Hours and Attendance
We kindly request all our trainees to attend regularly and be punctual. Our Training programs are conducted
from 8:30–14:00. If you are unable to attend or will be late, please notify the Training Department.
Attendance reports will be viewed by your Banks through our online training portal. Certificates will not be
issued to those who absent themselves for more than 20% of the total duration of the course.
Kindly be informed that names printed on the certificate will be exactly printed the same way as entered
to our online Training portal. Please ensure that your name is being entered correctly (or as desired) to our
portal by your Bank. The Training Department will not be held responsible to re-print any certificate due to
name errors.
Cafeteria Facilities
Complimentary Tea and coffee are available in our 3 campuses.
Prayer Room
Prayer Rooms are available for males & females in our 3 campuses; Sharjah, Dubai and Abu Dhabi.
Smoking is Forbidden
Smoking is a hazard to health and a cause of discomfort to your non-smoking colleagues and staff. Smok
ing in the institute is totally forbidden.
Mobiles
To avoid disturbances during training, we request all participants to kindly TURN OFF mobiles while in the
training room
We wish you a valuable training experience with us…
6
10. How to get to EIBFS?
Sharjah Branch
Working Hours: Sunday – Thursday
08:00- 15:00 & 16:30-21:00
opposite to Sharjah Immigration, P.O Box 4166, Sharjah, UAE
Tel : (06) 5728880, Fax :(06) 5723983/5728080
Email: training@eibfs.com
Ajman
Sharjah Campus
R/A Sharjah
Al Estiqlal
Rolla
Square
University Road
Road
Al Wahda
Immigration
King Abdul Aziz Street King Abdul Aziz Street
Bridge
Central
Bank
Estaqlal street
dge
Abu Shagra
a
Park
Al Wahd
Rolla Bri
King Faisal Street
Sharjah
Direction From Sharjah
(Fish Market Bus Stand)
Dubai
Direction From Dubai
Abu Dhabi Branch
Working Hours: Sunday – Thursday
08:00- 15p00 & 16:30-21:00
Mouroor Street, EIBFS Building,P.O Box 7108, Abu Dhabi, UAE
Tel : (02) 4464666, Fax : (02) 4457700/4435222
Email: training@eibfs.com
Eastern Ring
Road Exit 8
Estern R
ing Roa
d
Estern R Abu Dhabi Campus
ing Roa
d
Al Nahyan
Street
Zayed
Bridge
Delma
eet
ra Ministry of The Emirates Centre
oo
Sada Str
Youth Centre and for strategic studies
Street
M am Community Development & Research
Al HCT
21st Street
Abu Dhabi
Men’s College
23rd
Al
IPIC
eet
19 Str
New Airport Road
4th Street Muroor Road
Al Itihad Abu Dhabi
News Papper
reet
Fire Bridge
15th Street
13th St
17 th Street
Al Jazeera Sports
& Cultural Club
Al Itihad
Old Airport Road
Shaikh Rashid Bin Sae
ed Al Maktoum st.
Airport Road
Mohd. Bin Khalifa St
7
11. Dubai Branch
Working Hours: Sunday – Thursday
08:00- 15:00 & 16:30-21:00
Dubai Academic City, Al Ruwayyah Road,
Opposite Zayed University,P.O Box 341400, Dubai, UAE
Tel :(04) 6070444, Fax: (04) 3206644
Email: training@eibfs.com
ad
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8
12. Index
11
Annual Training
Plan 2013 17
Banking Science 31
45
& Operations
Programs Credit
Management
Corporate &
Project Finance
55
Programs Banking English
Programs
Treasury & 71
83
Investment
Programs
Marketing Sales
99
& Customer
Service Programs
Human Resources
Management &
Leadership
Programs
Islamic Banking
111 Programs
E-banking 121
Applications
Programs 139
145
Risk Management
& Compliance
Programs Leadership
Development
Programs Academic &
Professional
Certif icate
Programs
14. Annual Training Plan 2013
Banking Science & Operations Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1101 Bank Guarantees Jan 13-14 | Jun 30- Jul 1 Jan 27-28 | Sep 15-16 Jan 22-23 | Sep 10-11
1102 Banking Practice and Law in UAE Jan 20-22 | Jun 23-25 Feb 17-19 | Nov 10-12 Jan 29-31 | Oct 8-10
1104 Economics for Bankers Feb 10-12 | Sep 22-24 Jan 6-8 | Jun 30- Jul 1 Apr 2-4 | Dec 10-12
1105 IFRS Apr 21-22 | Oct 6-7 May 19-20 Apr 9-11 | Oct 29-30
1106 Introduction to Banking Products and Operation Jun 16-18 Mar 31 -Apr 2 | Oct 6-8 Jan 8-10 | Jun 25-27 Mar 17-19
1108 Principles of Internal Audit in Banks May 19-21 Oct 20-22 Mar 12-14
1109 Retail Banking Apr 28-29 | Jun 2-3 Mar 3-4 | May 26-27 May 14-15 | Dec 24-25 Dec 8-9 Mar 31 -Apr 1
1110 Statistics for Bankers Mar 31 -Apr 2 Feb 24-26 May 28-30
1111 Trade Finance- Basic Feb 3-5 | Sep 8-10 | Mar 17-19 (A) Jan 20-22 | Sep 29-Oct 1 Jan 15-17 | May 7-9 | Sep 17-19 May 12-14 Feb 10-12
1112 Trade Finance-Advanced Mar 3-4 | Sep 29-Oct 1 | Nov 10-12 Mar 17-19 | Nov 24-26 Apr 16-18 | Oct 22-24
1113 Documents Examination (ISBP) Apr 7-9 | Nov 24-26 Dec 8-10 Jun 18-20 | Dec 17-19
1114 SWIFT Messaging Apr 14-15 Jun 9-10 Apr 23-24
Credit Managemet Corporate & Project Finance Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1201 Basic Financial Calculations Jan 27-29 | Sep 22-24 (A) Mar 3-5 Nov 26-28
1202 Credit Appraisal Techniques Feb 3-5 | Jun 9-11 Jan 27-29 | Jun 30- Jul 2 Apr 16-18 | Nov 12-14
1203 Credit Management Mar 10-12 | Sep 15-17 Apr 28-30 | Oct 27-29 Feb 26-28 | Dec 17-19
1204 Financial Statement Analysis Basic May 26-28 | Nov 10-12 Jan 13-15 | May 5-7 Mar 12-14 | Oct 1-3 Mar 3-5 Jan 20-22
1205 Problem Loan Management Jan 6-8 | Apr 28-30 Feb 24-26 | Oct 6-8 Jan 29-31 | Nov 19-21
1206 Project Financing May 5-7 | Oct 20-22 May 12-14 Apr 23-25 | Dec 24-26
1207 Real Estate Finance Jan 20-22 Feb 3-5 May 14-16
1209 Syndicated Loans Mar 17-18 Feb 17-18 Apr 9-10
1210 Working Capital Finance Jun 23-24 Sep 22-23 Sep 10-11
1211 Financial Statement Analysis - Advanced NEW Mar 24-26 | Nov 24-26 May 19-21 | Dec 15-17 Jun 11-13 | Oct 8-10
1212 SME Finance NEW Dec 15-16 Jun 16-17 Dec 10-11
Banking English Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1301 General Business Communication Jan 27-29 | Nov 17-19 Mar 17-19 | Dec 8-10 Apr 16-18 | Dec 17-19 Feb 17-19 Oct 27-29
1302 English for Bankers I Jan 13-17 | Apr 7-11 | Jun 9-13 Jan 27-31 | May 5-9 | Oct 6-10 Feb 10-14 | May 19-23 | Nov 10-14
1303 English for Bankers II Feb 3-7 | May 5-9 | Sep 29-Oct 3 | Dec 8-12 Feb 10-14 | Jun 16-20 | Nov 17-21 Mar 3-7 | Jun 23-27 | Nov 24-28
1305 English Speaking Skills Feb 24-28 | Oct 6-10 Mar 10-14 | Sep 22-26 Mar 17-21 | Oct 20-24
1306 Business Writing Mar 10-11 | Dec 22-23 Mar 24-25 | Oct 27-28 Apr 21-22 | Nov 5-6 Sep15-16 Jun 2-3
1307 Report Writing Skills Mar 24-25 | May 26-27 Apr 28-29 | Sep 8-9 Jan 8-9 | Sep 24-25
12
15. Annual Training Plan 2013
Banking English Extended Programs (Evening Classes)
Code Course Name Dubai
1308 English Course- Entry Level NEW(PRE/POST ASSESSMENT REQUIRED) Feb (4, 6, 11, 13, 18, 20, 25, 27 )
{Extended programs running twice a week for a duration May (6, 8, 13, 15, 20, 22, 27, 29)
of 4 weeks} Sept ( 9, 11, 16, 18, 23, 25, 30, Oct 2)
1309 English Course- Intermediate Level NEW (PRE/POST ASSESSMENT) Mar (4, 6, 11, 13, 18, 20, 25, 27)
{Extended programs running twice a week for a duration Jun (3, 5, 10, 12, 17, 19, 24, 26)
of 4 weeks} Nov (4, 6, 11, 13, 18, 20, 25, 27)
Treasury and Investment Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1401 Assets and Liabilities Management Mar 3-5 Feb 17-19 Jan 15-17
1403 Business Valuation Feb 10-12 Mar 31 -Apr 2 Jun 18-20
1404 Capital Markets and Money Markets Mar 17-18 | Sep 8-9 Jan 27-28 Feb 24-26 | Jul 2-3 Apr 14-15
1405 Foreign Exchange Basic Feb 24-26 | Apr 21-23 Jan 13-15 | Sep 8-9 Mar 12-14 | May 28-30 Nov 17-19
1406 FX and Money Markets-Advanced Mar 24-26 | Jun 9-11 Nov 17-19 Oct 8-10 | Nov 5-7
1407 Derivatives Jun 16-17 May 12-13 Jun 5-6
1408 Investment Banking Mar 31 -Apr 2 Jun 30- Jul 2 | Mar 17-19 Mar 26-28 | Nov 26-28
1409 Portfolio Management & Mutual Funds Sep 29-Oct 1 Jun 9-11 Feb 19-21
1410 Private Banking Oct 6-7 Nov 24-25 Apr 30 - May 1
1411 Stock Market Analysis & Valuation Jun 23-25 Oct 6-8 Nov 12-14 Sep 8-10
1412 Treasury Management Jan 6-8 Apr 21-23 Oct 29-31
1413 Fixed Income Analysis Mar 10-11 Dec 17-18
1414 Structured Products Jun 2-3 Oct 20-21
1415 Corporate Banking May 26-28 | Sep 22-24 Dec 22-24 May 21-23 | Jun 25-27
Marketing Sales & Customer Service Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1501 Achieving Teller Excellence Jan 6 | Sep 15 Apr 7-8 | Sep 15 Jun 5 | Nov 12
1502 Breakthrough Customer Service Nov 10-11 Jan 20-21 | Nov 10 -11 Jan 8-9 | Sep 17-18 Feb 3-5 Dec 15-16
1504 Customer Relationship Management Corporate Feb 3-4 May 12-13 | Sept 29-30 Feb 12-13 | Oct 22-23
1505 Customer Relationship Management Retail Jan 20-21 Feb 10-11 | Oct 27-28 Jan 15-16 | May 21-22 May 26-27 May 12-13
1506 Ground Rules and Code of Ethics Sep 22 Jun 2 May 7
1507 Marketing of Financial Services Apr 7-8 Jun 23-24 Apr 16-17
1508 Tele Sales Skills May-19 Feb 24 | May 26 Mar 5 | Dec 17 Oct 20 Sep 8
1509 Business Etiquette Dec 22-23 Jan 6-7 | May 5-6 Feb 5-6 | Oct 1-2
1511 New Banking Product Development Jun 2-3 Apr 14-15 Jun 11-12
1512 Effective Selling Techniques NEW Jun 16-17 Mar 3-4 | Dec 8-9 Jun 25-26 | Nov 26-27 Jun 9-10 Nov 17-18
13
16. Annual Training Plan 2013
Human Resources Management & Leadership Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1601 Bank Branch Management Skills Apr 14-16 May 26-28 Nov 19-21
1602 Coaching and Mentoring Feb 10-11 | Sep 29-30 Apr 7-8 Feb 19-20 | Sep 24-25
1603 Effective Communication Techniques Feb 3-4 | Nov 24-25 Apr 21-22 Jan 29-30 | Oct 29-30
1604 Effective Leadership Skills Mar 3-5 | Oct 20-22 May 12-14 Mar 26-28 | Dec 10-12
1606 Negotiation Skills Feb 17-18 | Dec 15-16 Jan 13-14 | Dec 22-23 Feb 12-13
1609 Stress Management Jan 13 Apr 14 | Oct 20 Jan 22 | Sep 10
1610 Team Building Jan 20-21 |Oct 6-7 Jun 2-3 Jan 15-16 | Oct 22-23 Sep 29-30 Mar 3-4
1611 Time Management Feb 24-25 Jan 6-7 Mar 19-20 | Dec 24-25 Apr 7-8 May 5-6
1612 Emotional Intelligence Jan 8-9 May 19-20 Feb 26-27 | Jul 2-3
1613 Performance Management Apr 28-29 Sep 22-23 Apr 23-24
1614 Six Sigma May 12-14 Nov 17-19 Apr 7-9
1615 Total Quality Management May 19-21 Mar 10-12 Apr 2-4
1616 Training Needs Analysis NEW Jun 23-24 Nov 5-6
1617 Project Management - Basic NEW Mar 10-12 Dec 15-17 May 28-30
Islamic Banking Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1701 Development of New Islamic Banking Products Feb 3-4 |Nov 17-18 Mar 24-25 Jan 8-9
1702 Introduction to Islamic Banking Jan 27-28 | May 19-20 | Sep 15-16 Apr 28-29 | Sep 29-30 Jan 15-16 | May 14-15 | Sep 17-18 Jan 6-7 Mar 24-25
1703 Islamic Accounting Standards Apr 14-16 | Dec 15-17 Jun 30- Jul 2 Sep 24-26
1705 Islamic Financial Markets Feb 24-25 Nov 10-11 Feb 19-20
1706 Islamic Credit Products Mar 3-4 Dec 22-23 Apr 2-3
1707 Islamic Investment Products Apr 21-22 Jun 16-17 Apr 16-17
1708 Islamic Jurisprudence of Financial Transactions Oct 27-28 Oct 20-21 Apr 30 - May 1
1709 Islamic Project Finance May 5-6 Feb 10-11 Dec 22-23
1710 Risk Management in Islamic Banks Dec 22-24 Mar 10-12 Jul 2-4
E-banking Applications Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1801 Application of MS Excel - Basic Jan 20-21 | Nov 10-11 Feb 17-18 | Oct 27-28 Jan 29-30 | Jun 18-19
1804 Computer Crimes and Security System Mar 17-18 Sep 15-16 May 28-29
1806 Application Ms. Access Feb 17-19 Apr 7-9 Oct 22-24
1807 E-Banking Dec 15-16 May 5-6 Jan 22-23
1808 Financial Modeling Feb 10-12 | Jun 30- Jul 2 May 21-23 Mar 19-21 | Nov 5-7
1810 Application of MS Word Advanced May 19-20 | Jun 9-10 Mar 31 -Apr 1 | Dec 15-16 Feb 5-6 | Oct 29-30
1811 Application of MS PowerPoint Jun 23-24 May 26-27 Sep 24-25
1812 Application of MS Excel - Advanced NEW Dec 22-23 Nov 24-25 Apr 9-10
14
17. Annual Training Plan 2013
Risk Management & Compliance Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1901 Anti Money Laundering: Laws and Regulations Jan 6-7 | Apr 28-29 | Oct 27-28 (A) Feb 10-11 | Oct 6-7 Jan 15-16 (A) | May 7-8 | Nov 26-27 Jan 20-21 Nov 10-11
1903 Compliance Insights in Banks Apr 14-15 Jun 16-17 Oct 8-9
1904 Corporate Governance in Banks Mar 17-18 Sep 15-16 Mar 26-28
1906 Detection for Forgery and Counterfeiting Mar 31 -Apr 2 Jan 20-21 | Dec 8-9 Feb 5-6 | Sep 17-18
1907 Financial Crimes Under AML Apr 21-22 Nov 10-11 Jun 11-12
1909 Liquidity Risk Management Jan 27-28 May 5-6 Feb 19-20
1910 Operational Risk Management May 12-13 Sep 8-9 May 21-22
1911 Risk Management in Banks Jan 20-22 Feb 3-5 | Jun 9-11 Jan 29-31 | Jun 25-27 Jun 16-18 Sep 22-24
1913 Market Risk Management Sep 15-16 Mar 17-18 Oct 29-30
1914 Credit Risk Management May 5-6 | Nov 17-18 Feb 24-25 Dec 10-11 | May 15-16
1915 Basel Accords Compliance Insights- Basic Feb 24-25 | Jun 2-3 Mar 24-25 | Nov 24-25 Mar 5-6 | Jul 2-3
1916 Basel Accords Compliance Insights- Advanced Sep 8-9 Dec 22-23 Nov 5-6
1917 Risk Based Audit Apr 7-8 Apr 21-22 Oct 22-23
1918 Interest Rate Risk Management NEW Dec 8-9 Mar 31 -Apr 1 Nov 19-20
1919 Signature Forgery and Documents Screening NEW Apr 28-29 Dec 10-11
1920 FATCA NEW Jan 30 Jul 1 Sep 29 - 30
RAK Programs
Code Course Name Sharjah
1502 Breakthrough Customer Service Jan 2 -3
1106 Introduction to Banking Products and Operation Feb 17-19
1302 Corporate Governance in Banks Sep 15-19
Conferences & Workshops:
No Topic Event
1 Trends in Retail Banking Workshop
2 Best Practices in Banking Sector Forum
3 Emiratization & Development of UAE Nationals Workshop
4 Key Risk indicators in Banks Workshop
5 Business Continuity Standards Round Table
6 Securitization in UAE Workshop
7 Islamic Treasury Products Workshop
8 Basel III Implementation Round Table
9 Mobile Financial Services Workshop
10 Corporate Governance Forum
Index
15
18. Contents
Banking Science & Operations Programs
Code Course Name
1101 Bank Guarantees
1102 Banking Practice and Law in UAE
1104 Economics for Bankers
1105 IFRS
1106 Introduction to Banking Products and Operation
1108 Principles of Internal Audit in Banks
1109 Retail Banking
1110 Statistics for Bankers
1111 Trade Finance- Basic
1112 Trade Finance- Advanced
1113 Documents Examination (ISBP)
1114 SWIFT Messaging
Index
17
20. Bank Guarantee
Course
No:1101
Overview
Practical course to understand bank guarantees and standby letters of credit – the relevant ICC rules in
particular.
Contents
Bank guarantees overview (accessory/ non-accessory, direct/ indirect)
Main types of Guarantees
Tender Guarantee, Advance Payment Guarantee, Performance Guarantee, Retention Money Guarantee
Warranty Guarantee, Payment Guarantee, Shipping Guarantee, Facility Guarantee
Main issues from practical point of view: Wording, Claims, Extend or Pay claims
Examination of presentations
Types of agreements under bank guarantee transaction
Clauses and format of bank guarantee
The main features of the revision URDG 758
Advising of guarantees, Amendments
Liability of the Guarantor
Uniform rules for demand guarantee (URDG 458)
Standby Letters of Credit under ISP98
Targeted Audience
Trade finance, credit, corporate, relationship manager, branch manager and audit department.
Prerequisites
1111: Trade Finance Basic
1112: Trade Finance Advanced
Duration
2 Days
Methodology
Lectures, Discussion and Case studies
Sharjah
Jan 13-14
Jun 30-Jul 1
Abu Dhabi
Jan 27-28
Sep 15-16
Dubai
Jan 22-23
Content Sep 10-11
19
21. Banking Practice and Law in UAE
Course
No:1102
Overview
To help the participants to learn the Banking Practice followed in UAE. Identify the developing regulatory
changes.
Contents
Structure and functions of commercial Banks in UAE
Banking Business
Regulatory Framework and Role of Central Bank
Laws relating to Banking regulations in UAE
Regulation of Credit and Contracts Law
Negotiable Instruments laws
What is the basis of Banker-Customer Relationships? Focus on Fiduciary Duties
Discussion of some of the land mark legal cases in UAE
International Practices and Code of Banking Practice
Dispute Resolution
Cyber Law
Targeted Audience
All junior and fresh trainee officers in the Bank can attend the program, provided they have proficiency in
English language or have attended our English course.
Prerequisites
None
Duration
3 days
Methodology
Lectures, Discussion and Case studies
Sharjah
Jan 20-22
Jun 23-25
Abu Dhabi
Feb 17-19
Nov 10-12
Dubai
Jan 29-31
Oct 8-10 Content
20
22. Economics for Bankers
Course
No:1104
Overview
This program introduces you to the fundamentals of economics useful for bankers with focus on Macroeco
nomics.
Contents
The Economic Problem: Scarce Resources, Unlimited Wants, and Opportunity Costs
The Concepts of Demand, Supply, and Equilibrium
Business Organization and the Business Cycle
Unemployment and Inflation
Aggregate Demand and Aggregate Supply
Expenditures Analysis and Fiscal Policy
Money and Financial Markets
The UAE Central Bank Structure and Monetary Policy
Current Economic Environment
Basic graphing and graph interpretation skills to examine economic questions
Economic policy problems faced by government: economic growth, budget deficits and debt
Targeted Audience
Bank personnel who have not had a formal course in Economics and wish to increase their understanding
of economics as it relates to banking.
Prerequisites
None
Duration
3 Days
Methodology
Lectures, Exercises, Analyzing Current Events
Sharjah
Feb 10-12
Sep 22-24
Abu Dhabi
Jan 6-8
Jun 30- Jul 1
Dubai
Apr 2-4
Content Dec 10-12
21
23. International Financial Reporting Standards (IFRS) Course
No:1105
Overview
To familiarize participants with the IFRS standards and its implications for bank reporting and disclosure
information.
Contents
Financial Instruments
Overview Of Historical Developments
IAS 32: Presentation
IAS 39 And IFRS 9: Recognition And Measurement
IAS 39 And Exposure Draft: Amortisation And Impairment
IAS 39 And Exposure Draft: Hedging
IFRS 7: Disclosures
Non-Financial Elements
Financial Statement Presentation
Non-Financial Assets
Leasing
Non-Financial Liabilities
IFRS 13 Fair Value Measurement
Revenue
Targeted Audience
Senior Managers from finance and accounting, credit, treasury, internal control department of banks and
regulatory bodies like central bank and the ministry of economy and commerce.
Prerequisites
None
Duration
2 Days
Methodology
Lecture, discussion and case studies
Sharjah
Apr 21-22
Oct 6-7
Abu Dhabi
May 19-20
Dubai
Apr 9-11
Oct 29-30 Content
22
24. Introduction to Banking Products & Operations Course
No:1106
Overview
Banking Products and Operations places emphasis on the practical and real life scenarios’ a banker face.
We will be dealing in a number of real life case studies which will provide a greater insights related to the
operational role.
Contents
Introduction to Banking
The active and passive products in banking
The corresponding business process, in particular Check Accounts, Deposits and Payment
Transactions, Credit and Debit Cards
Bills (Collection, Purchase, Discount & Negotiation), Negotiable Instruments
Remittance Products and Trade Products Introduction
Consumer and Mortgage Loans
Corporate Finance Basics of Loans
Laws applicable in Banking - International, Regional and Local Laws
Financial Crimes and Identity Theft
Trust Services and Safe Custody
Risks Involved
Ethical issues in financial services
Targeted Audience
Bank personnel who have are relatively new to the profession. This program will really help them to build
their banking career.
Prerequisites
None
Duration
3 Days
Methodology
Lectures, Exercises, & Case Studies
Sharjah
Jun 16-18
Abu Dhabi
Mar 31 - Apr 2
Oct 6-8
Dubai
Jan 8-10
Jun 25-27
Al Ain
Mar 17-19
Rak
Content Feb 17-19
23
25. Principles of Internal Audit in Banks
Course
No:1108
Overview
To enhance the skills of the participants relating to the audit and control in banks and to highlight the
crucial role of auditing as an important element in the management information system.
Contents
Introduction to modern risk-based internal audit function
Reorganization of the audit function through audit teams (credit audit, branch audit, IT audit etc.)
Reconfiguration of the audit universe (i.e. identifying areas to be audited) by grouping, end-to-end
transaction and product processing cycles
Implementation of a risk assessment methodology (inherent risk of each auditable unit)
The prioritization of auditable units (categorization into high, medium and low risk auditable units)
Developing and implementation of risk-based auditing tools and techniques
Development of an Audit Charter and Manual (Institute of Internal Auditors and the requirements of
the Bank for International Settlements)
Implications of computerization and data management (System Control)
Targeted Audience
Internal auditor or inspection department staff
Prerequisites
None
Duration
3 Days
Methodology
Lectures, group discussions, and case analysis
Sharjah
May 19-21
Abu Dhabi
Oct 20-22
Dubai
Mar 12-14 Content
24
26. Retail Banking
Course
No:1109
Overview
Understand and learn various products and services under the retail banking segment. Help to improve
the operational efficiency in handling the product and services by the retail banking staff. Enhance the
marketing efforts and read the trends in competitive marketing.
Contents
Fundamentals of personal and retail banking segments
KYC and account opening procedures
Importance of Due Diligence
Operational and management aspects of the segments
Consumer lending and small business banking
Mortgage lending
Channel marketing
Market practices and best practices and customer focus
Mystery Shopping and service standards
Targeted Audience
Customer Service officers and officers connected with functional operations
Prerequisites
None
Duration
2 Days
Methodology
Discussion, interactive and presentations
Sharjah
Apr 28-29
Jun 2-3
Abu Dhabi
Mar 3-4
May 26-27
Dubai
May 14-15
Dec 24-25
Al Ain
Dec 8-9
Fujairah
Content Mar 31 -Apr 1
25
27. Statistics for Bankers
Course
No:1110
Overview
Provide basic knowledge of the subject and familiarity with techniques to use them effectively in the
banking and financial work situations. To give statistical and graphical tools that will help and improve
the processes in an organization for better decision making and better judgment.
Contents
Introduction
Graphic Representation of Data (Bar Diagram, Histogram, Polygon)
Measures of Central Tendency (Mean, Median, Quartiles, Mode)
Measures of Correlation & Regression
Time Series
Theory of Probability
MS Excel (Spreadsheet)
Targeted Audience
All bank staff can attend this course
Prerequisites
None
Duration
3 days
Methodology
Lectures, Class Work and Lab exercises
Sharjah
Mar 31 -Apr 2
Abu Dhabi
Feb 24-26
Dubai
May 28-30
Content
26
28. Trade Finance- Basic
Course
No:1111
Overview
This program introduces you to the fundamental principles of Trade. Special emphasis is placed on topics
of importance to you as a banker. A strong emphasis is placed on understanding the key elements of
customer trade cycle analysis.
Contents
Why Trade Finance
Commercial Contracts and the Use of Inco terms
Commercial Documents
The value of Document Title
Methodology’s of Payment
Understanding Payment Risk – The Risk Ladder
Documentary Collections
Documentary Credits
Understanding Documentary Credit Process
Responsibilities of Correspondent Banks in Trade
Targeted Audience
Banking professionals who have not attended a formal course in Trade Finance and who wish to move
and build a strong career in Trade Finance.
Prerequisites
None
Duration
3 Days
Methodology
Lectures, Exercises and Case Studies
Sharjah
Feb 3-5
Sept 8-10
Mar 17-19 (A)
Abu Dhabi
Jan 20-22
Sept 29-Oct 1
Dubai
Jan 15-17
May 7-9
Sept 17-19
Al Ain
May 12-14
Fujairah
Content Feb 10-12
27
29. Trade Finance-Advanced
Course
No:1112
Overview
This advanced course will provide delegates who are already familiar with or are working in a trade finance
environment, with an insight into the more complex trade finance techniques that are becoming more
common.
Contents
Trade Finance versus ‘balance sheet lending’
Understanding, identifying and managing risk (Importer and Exporter’s risk)
Risk mitigation, management and transfer
The mechanics and use of: Back to Back L/C structures, Transferable L/Cs, Revolving L/Cs
The effective use of red and green clause letters of credit
Standards of checking Documents
Structuring Finance for the Trader
International Demand and Contract Guarantees / Bonds Scope and Application
Different types – Bid, Performance, Advance payment and Retention bonds
Rules governing guarantees and bonds (Legal jurisdiction and expiry date issues)
Opportunity spotting
Standby L/C’s (SBLCs)
Receivables Financing
Mechanics of Factoring and Invoice Discounting
Forfeiting – an important adjunct to the TF mechanism
Role of Credit Insurance and Nightmare scenarios
Targeted Audience
All officers who have attended Trade finance Basic course or Officers with at least 2 years of experience in
Trade or Credit departments in Banks.
Prerequisites
1111: Trade Finance Basic
Duration
3 Days
Methodology
Lectures, Discussion and Case studies
Sharjah
March 3-4
Sept 29-Oct 1
Nov 10-12
Abu Dhabi
Mar 17-19
Nov 24-26
Dubai
Apr 16-18
Oct 22-24 Content
28
30. Documents Examination (ISBP)
Course
No:1113
Overview
Understand how the practices articulated in UCP 600 are applied by documentary practitioners.
Determine compliance of documents with the terms of letters of credit and the impact of modifications
or exclusions of provisions of UCP 600 on International Standard Banking Practice.
Contents
Preliminary Considerations
The application and issuance of the credit
General Principles
Invoices
Ocean / Marine Bills of Lading (Covering Port-to Port Shipments)
Charter Party Bill of Lading
Multimodal Transport Documents
Air Transport Documents
Road, Rail or Inland Waterway Transport Documents
Insurance Documents
Certificate of Origin
Targeted Audience
Trade finance, Documentary Credit, Audit senior staff who should be familiar with UCP 600
Prerequisites
1111: Trade Finance Basic
Duration
3 Days
Methodology
Presentation, discussion, and group cases
Sharjah
April 7-9
Nov 24-26
Abu Dhabi
Dec 8-10
Dubai
Jun 18-20
Content Dec 17-19
29
31. SWIFT Messaging
Course
No:1114
Overview
This course will give you an overview of SWIFT, its basics, its message standards and its main products
and services. It also provides you with the necessary foundations to enable you to attend more
advanced courses.
Contents
What is SWIFT?
Explain SWIFT message work flow between banks through SWIFT society
How to identify your counterparties
How to distinguish the SWIFT message standards and types
About the SWIFT acknowledgement
SWIFT Collection Messages
About the documentary Credit Messages
Targeted Audience
Current and New users who need a general overview of SWIFT Message Standards and types
Prerequisites
None
Duration
2 Days
Methodology
Lectures, Discussions, and Exercises
Sharjah
Apr 14-15
Abu Dhabi
Jun 9-10
Dubai
Apr 23-24 Content
30
32. Contents
Credit Managemet Corporate
& Project Finance Programs
Code Course Name
1201 Basic Financial Calculations
1202 Credit Appraisal Techniques
1203 Credit Management
1204 Financial Statement Analysis Basic
1205 Problem Loan Management
1206 Project Financing
1207 Real Estate Finance
1209 Syndicated Loans
1210 Working Capital Finance
1211 Financial Statement Analysis - Advanced NEW
1212 SME Finance NEW
Index
31
34. Basic Financial Calculations
Course
No:1201
Overview
This course provides a hands-on introduction to basic financial mathematics and the use of financial
calculators. Participants will learn about time value of money and discounted cash-flow principles.
Financial market participants who are unsure of their financial math skills will find this course useful.
Contents
The time value of money
Financial calculators and using them
Interest/ Return calculations
Mortgage, asset valuation
Bond valuation
Cash flow analysis and calculations
Targeted Audience
Retail and corporate staff with basic knowledge of accounting and mathematics.
Prerequisite
None
Duration
3 Days
Methodology
Presentation, lecture, illustration, exercise and case studies.
Sharjah
Jan 27-29
Sep 22-24 (A)
Abu Dhabi
Mar 3-5
Dubai
Content Nov 26-28
33
35. Credit Appraisal Techniques
Course
No:1202
Overview
Credit Appraisal remains one of most critical functions of any bank. This course will give the participants a
good grounding in the basics of credit analysis and business evaluation. Participants can hone their skills
of going behind the financial statements and detecting inconsistencies, if any. Participants will develop
the necessary skill to match credit facilities to the needs of borrowers and mitigate risks through
documentation, covenants and collateral security.
Contents
Basic principles of bank credit
Credit risk analysis through ratios and cash flow analysis
Univariate and Multivariate analysis
Forecasting financials and sensitivity analysis
Importance of Site Inspections
Credit scoring
Credit rating
Cash flow lending
Evaluation of working capital and term loans
Ensuring proper use of bank facilities
Structuring of facilities
Targeted Audience
Commercial loan officers with at least 6 Months experience in the commercial credit department who
wish to enhance their knowledge about credit appraisal techniques
Prerequisites
1204: Financial Statements Analysis
Duration
3 Days
Methodology
Lectures, exercises, and case studies
Sharjah
Feb 3-5
Jun 9-11
Abu Dhabi
Jan 27-29
Jun 30- Jul 2
Dubai
Apr 16-18
Content
Nov 12-14
34
36. Credit Management
Course
No:1203
Overview
The objective of this course is to provide participants with adequate knowledge about the management
of Credit in banks. Participants will learn about the importance of Credit culture and its impact on the
credit process. Participants will learn about administration of loans, post-sanction follow-up of loans
and the process of securing collateral. Participants will be able to appreciate the portfolio approach to
credit management.
Contents
Overview of Credit Management
Regulatory Framework and Prudential Norms
Credit Policy in Banks
Documentation and types of security
Credit Evaluation: Term Loans & Working Capital
Credit Monitoring
Follow up and Recovery Management
Targeted Audience
Executives from corporate banking
Prerequisites
1202: Credit analysis Techniques
Duration
3 Days
Methodology
Lectures, discussion and case studies
Sharjah
Mar 10-12
Sep 15-17
Abu Dhabi
Apr 28-30
Oct 27-29
Dubai
Feb 26-28
Content
Dec 17-19
35
37. Financial Statement Analysis Basic
Course
No:1204
Overview
The course on financial statement analysis provides participants with a fundamental understanding of
accounting principles, concepts, conventions, and key characteristics of accounting information.
Participants will be able to learn about the various types of financial statements and their importance.
They will learn the use of various analytical tools like ratio analysis and common-size statements and
distinguish between cash flows and profits and identify the different types of cash flows. They will be
able to identify the key line items on the financials and their inter-relationships.
Contents
Overview of the purpose and structure of financial statements
Important accounting principles, concepts, conventions and characteristics of accounting information
Reading and understanding the balance sheet and income statement
Trend analysis / common size statements
Ratio analysis
Cash flows
Targeted Audience
Lending personnel or management trainees with a basic knowledge of accounting. - Junior commercial
loan officers
Prerequisites
None
Duration
3 days
Methodology
Lectures, illustrations, exercises, and case Studies
Sharjah
May 26-28
Nov 10-12
Abu Dhabi
Jan 13-15
May 5-7
Dubai
Mar 12-14
Oct 1-3
Alain
Mar 3-5
Fujairah
Jan 20-22
Content
36
38. Problem Loan Management
Course
No:1205
Overview
This course will enable participants to identify the early warning signals of problem loans. Participants will
be able to recognize the causes of business failure and operating losses. They will be able to develop a
concrete set of procedures once a problem loan has been identified. Participants will explore options for
resolving problem loans including workout, outplacement and liquidation.
Contents
Causes of Problem Loans and Costs
Identification of Problem Loans and Measuring Delinquency-Regulatory guidelines
Controlling Problem Loans
Analysis of the Remedial Actions
Strategy for Loan Recovery
Mandate for Loan Recovery and Legal mechanisms
Execution of Loan Recovery and System for Monitoring
Targeted Audience
Commercial lending officers with a good understanding of credit analysis.
Prerequisite
1202: Credit Appraisal Techniques
Duration
3 Days
Methodology
Lectures, discussions, and case studies
Sharjah
Jan 6-8
Apr 28-30
Abu Dhabi
Feb 24-26
Oct 6-8
Dubai
Jan 29-31
Content Nov 19-21
37
39. Project Financing
Course
No:1206
Overview
The course will provide participants with an overview of the core principles of project finance. Participants
will gain a greater insight into Project Risks and grasp the crucial factors and techniques used in structuring
project financings. Participants will be able to understand the essential credit issues in appraising project
finance proposals.
Contents
Fundamentals and Rationale of Project Financing
Analysis of Project Viability and Risk Management
Security Arrangements and Legal Structure
Role of Credit Ratings and Project Evaluation
Ownership and Financial Structuring
Legal Documentation and Funding Sources
The Lenders perspective
Sponsors Perspective
Targeted Audience
Staff working in commercial loans departments. It is a prerequisite for UAE nationals to have 2 years
minimum experience, and for others 3 years experience.
Prerequisites
1202: Credit Appraisal Techniques
Duration
3 Days
Methodology
Lectures, exercises, discussions
Sharjah
May 5-7
Oct 20-22
Abu Dhabi
May 12-14
Dubai
Apr 23-25
Content
Dec 24-26
38
40. Real Estate Finance
Course
No:1207
Overview
This course is an introduction to the basic concepts and tools used by real estate professionals to
analyze the financial feasibility of real estate developments. Participants will be able to analyze the risk
and returns of investing in property. They will understand the relative advantages of debt and equity
financing structures and the relevance of property cash flows.
Contents
Measuring Real Estate Returns
Property Finance Risk Management
Financing Instruments & Techniques
Financial Structures: Development
Financial feasibility: Developing the Business Plan
Securitization of Real Property Interest & Mortgages
Targeted Audience
Executives in personal & corporate banking who finance real estate, senior executive who wish to
advance their knowledge of real estate finance.
Prerequisites
1202: Credit Appraisal Techniques
Duration
3 Days
Methodology
Case studies, presentation and interactive discussions
Sharjah
Jan 20-22
Abu Dhabi
Feb 3-5
Dubai
Content
May 14-16
39
41. Syndicated Loans
Course
No:1209
Overview
This course aims at providing participants with knowledge of organizing and participating in syndicated
loans. This course highlights the legal issues in a syndicated loan and provides an insight into the nature of
documents and covenants. Participants will understand the roles of various participants in structuring a
transaction and how to price a syndicated loan.
Contents
Characteristics of Loan Syndication
Advantages and disadvantages to borrowers and banks
Identifying strategies for syndicate participants and their roles
Significant titles in Syndicate facilities
Types of syndicated facilities
The syndication sales cycle and principal milestones
Analyzing principal elements of the pricing structure
Reviewing pricing strategies and the trade-off between price and structure
Loan agreements/documentation in syndication
Evaluating how to negotiate the best deal
Transfer mode in Secondary market
Targeted Audience
Participants possessing knowledge of corporate credit
Prerequisites
1203: Credit Management
Duration
2 Days
Methodology
Lecture and case studies
Sharjah
March 17-18
Abu Dhabi
Feb 17-18
Dubai
Content
Apr 9-10
40
42. Working Capital Finance
Course
No:1210
Overview
This course will enable the participants to understand the various components of operating cycle The
participants will learn to link the financing structures with the stages of the operating cycle. They will
able to identify the merits of appropriate funded and non-funded instruments required for working
capital finance.
Contents
Working capital cycle.
Various components affecting working capital cycle
Various products for working capital financing
Structuring of the required facilities
Precautions to be taken in working capital assessment
Supervision & follow up for efficient utilization of working capital finance.
Targeted Audience
Executives in corporate banking department responsible for funding working capital
Prerequisite
1202: Credit Appraisal Techniques
Duration
2 Days
Methodology
Lecture, illustrations and case studies.
Sharjah
Jun 23-24
Abu Dhabi
Sept 22-23
Dubai
Content
Sept 10-11
41
43. Financial Statements Analysis Advanced
Course
No:1211
Overview
This Course will enable participants to identify balance sheet strengths, weaknesses and inconsistencies
if any. The participants will also be able to gauge the quality of earnings. They will learn the used of
advanced analytical tools and glean information from notes to accounts. Participants will perform simple
credit analysis and industry analysis. They should be able to identify signals that indicate fraudulent reporting
Contents
Review of Balance sheet, Income statement and Cash Flow Statement
Inconsistencies in financial statements
Sources and applications of funds analysis.
Horizontal and Vertical analysis
Ratio analyses/Du Pont model
Cash flow analysis
Preparing proforma financial statements and validating them.
Liquidity and Solvency
Overview of Credit Analysis and Industry analysisalysis
Targeted Audience
Recent entrants into the credit department with about 6 months to one year experience.
Prerequisites
1204: Financial Statements Analysis- Basic
Duration
3 days
Methodology
Case studies, presentation & interactive discussions
Sharjah
Mar 24-26
Nov 24-26
Abu Dhabi
May 19-21
Dec 15-17
Dubai
Jun 11-13
Content
Oct 8-10
42
44. SME Finance
Course
No:1212
Overview
The broad objective of the Course is to improve the capacity of participants to appraise Micro and SME
credit requests .Participants will be able to Identify business financing needs of SMEs and understand and
apply the key concepts of financial analysis to SMEs risk, particularly through cash flow and budget
analysis, They will be able to Identify early warning signs of company distress and adopt appropriate
conduct vis-à-vis SME’s in distress.
Contents
Introduction to Small and Medium Enterprises Lending
Challenges in SME lending
Credit Analysis
Cash Flow Analysis and Breakeven and Debt Service
Ratio Analysis
Loan Structuring
Loan Documentation
Monitoring
Problem Loans
Targeted Audience
The course is suitable for relationship managers responsible for the development of Micro and SMEs
portfolios.
Prerequisites
None
Duration
2 days
Methodology
Presentation, lecture, illustration, exercise and case studies.
Sharjah
Dec 15-16
Abu Dhabi
Jun 16-17
Dubai
Content
Dec 10-11
43
45. Contents
Banking English Programs
Code Course Name
1301 General Business Communication
1302 English for Bankers I
1303 English for Bankers II
1305 English Speaking Skills
1306 Business Writing
1307 Report Writing Skills
1308 English Course- Entry Level NEW (PRE/POST ASSESSMENT)
1309 English Course- Intermediate Level NEW (PRE/POST ASSESSMENT)
Index
45
47. General Business Communication
Course
No:1301
Overview
To introduce the fundamentals of good business communication.
Contents
Communication theory
Letters
Persuasive communication
Verbal communication skills
Targeted Audience
This program is intended for those with a high level of English.
Prerequisites
None
Duration
3 Days
Methodology
Presentations, discussions, class work, activities, case studies
Sharjah
Jan 27-29
Nov 17-19
Abu Dhabi
March 17-19
Dec 8-10
Dubai
April 16-18
Dec 17-19
Alain
Feb 17-19
Fujairah
Content
Oct 27-29
47
48. English for Bankers I
Course
No:1302
Overview
To enable trainees to use English more effectively in a banking context.
Contents
Banking and finance vocabulary
Revision of grammar structures
Handling information
Making arrangements, offers and requests
Targeted Audience
This program is intended for those employed by banks with an elementary to intermediate level ability in
the use of English. An admission test may be required prior to acceptance.
Prerequisites
None
Duration
5 days
Methodology
Presentations, discussions, class work, role-plays, audio CDs
Sharjah
Jan 13-17
Apr 7-11
Jun 9-13
Abu Dhabi
Jan 27-31
May 5-9
Oct 6-10
Dubai
Feb 10-14
May 19-23
Nov 10-14
Rak Content
Sep 15-19
48
49. English for Bankers II
Course
No:1303
Overview
To develop and expand skills in all aspects of English relating to banking, business and finance.
Contents
Reading and comprehension of banking vocabulary at an advanced level
Planning and writing business emails
Agreeing and disagreeing
Social and business expressions
Targeted Audience
This program is intended for those with a high level of English.
Prerequisite
1302: English for Bankers I
Duration
5 Days
Methodology
Presentations, discussions, class work, role-plays, audio CDs
Sharjah
Feb 3-7
May 5-9
Sep 29-Oct 3
Dec 8-12
Abu Dhabi
Feb 10-14
Jun 16-20
Nov 17-21
Dubai
Mar 3-7
Jun 23-27
Content Nov 24-28
49