The quality indicators are one of the effective tools that monitors the performance ; selecting the indicator then checking it's validity and reliability is very crucial in effective indicator system implementation

1. LOGO
Rania Mohamed El-Sharkawy
rania.elsharkawy@alex-mri.edu.eg
Lecturer of clinical chemistry, MRI-Alexandria University
,CPHQ,LSSGB
Health governance –MRI-Alex university unit coordinator
IHI Egypt & NAHQ member

2. LOGO
How to develop a reliable
dashboard of indicators……….

3. LOGO
Are you a manger?

4. LOGO
Are you a leader or
decision maker?

5. SO…….
How do you monitor the
performance of your organization?

6. Do you
monitor
by doing
this ?

7. OR This ?

8. LOGO
OR This

9. MANAGEMENT CANNOT BE
BASED ONLY UPON
INTUITION

10. IT HAS TO BE UNDERPINNED
BY FIGURES

11. LOGO
Applications
programmes
such as ERP

12. LOGO
Effective
but ….
Expensive

13. Reports
but……
 It might not be right on
time
 Not reliable
 Contains insufficient data
enough for decision
making
 Based on intuition of the
mangers

14. Here comes the role of the
dashboard of indicator

15. A dashboard is a visual display of the most
important information needed to achieve
one or more objectives; consolidated and
arranged on a single screen so the
information can be monitored at a glance

16. Flickr Credit ~rednuht

17. Why dashboard of indicators
1.It is highly interactive and usually
provides information and not only data
2.It is primarily used to find correlations, trends,
outliers (anomalies), patterns, and business conditions in data
3.Real-time data could be analyzed
4. Reliable for performance monitoring
5. HELPS THE MANAGERS FOR
DECISION MAKING EVEIDENCE BASED

18. How simply develop a
dashboard
HOW?
A
Identify you KPI and check for its
criteria
plan for the dashboard
B
C
Create your dashboard elements
D
Check for validity , reliability and then and Deploy your
dashboard

19. KEY PERFORMANCE
INDICATORS…….

20. KPIs are those chosen indicators that
can directly or indirectly influence the
effectiveness of a product or process
(The daily QC at the managerial level)

21. An Ocean of Data ...
(c) 2008 Emerald Strategies Inc.
All Rights Reserved
21

22. An Ocean of Data ...
KPIs are your lifesaver
(c) 2008 Emerald Strategies Inc.
All Rights Reserved
22

23. Types of indicators
1
Outputs vs Outcomes
2
Short term vs Long term
3
Lagging vs Leading
Strategic and Operational
4

24. Strategic indicator…
Strategic Plan
Mission
Action Plans
Why we exist
Vision
Evaluate Progress
What we want to be
Goals
Objectives
Initiatives
Measures
Targets
AI1
M1 M2
T1
T1
O1
AI2
M3
T1
O2
AI3
Specific outcomes expressed in
measurable terms (NOT activities)
Planned Actions to
Achieve Objectives
Indicators and
Monitors of success

25. Types of indicators
1
Structure
2
process
3
outcome

26. Criteria of “Good” indicator….
1-Reflect the organizational
goals
5-Reliable
2-key to organizational success
6-Sensitive
3-It needs to be actionable
4-Measurable
7-Valid
8-Feasibility

27. Transparency
Trans-par-en-cy:
“The full accurate and timely
disclosure of information”
-Wall Street Words
http://www.dictionary.com
Flickr Credit: ~marcomagrini

28. Compared to a standard
When to accept and when to take
action

29. Pit falls for indicators selection……
Inaccurate or
incomplete data
represents
Too many KPIs are
selected
Ignore non-financial metrics
Selection by
inexperienced team
Selecting KPI the
measures immeasurable
goal
Don’t align with the strategic
direction

30. How simply develop a
dashboard
HOW?
A
Identify you KPI and check for its
criteria
plan for the dashboard
B
C
Create your dashboard elements
D
Check for validity , reliability and then and Deploy your
dashboard

31. 2-Plan for the dashboard
Draft you dashboard

32. 2-Plan for the dashboard
Build a Standard Dashboard Template
Choose the color theme
Include some standard components
such as logo , structure of the final
report

33. 2-Plan for the dashboard
Identify the user roles (audience) and their
access to information

34. 2-Plan for the dashboard
Define KPI variance notification rules

35. SCREEN

37. ``How simply develop a dashboard
A
Identify you KPI and check for its
criteria
plan for the dashboard
HOW?
B
C
Create your dashboard elements
D
Check for validity , reliability and then and Deploy your
dashboard

38. 3-Create your dashboard elements
Identify the data sources from which the KPIs are derived
.
Define the Data
Structures
That You Need
Define the tables
of data you need in
Excel
Table for the
query data or base
data
Tables used for
components
.
Add Dynamic Visibility If Needed

39. 3-Create your dashboard elements
First
Define
the
refresh
rate
requirem
ents for
each KPI
Then
Define
the
visualiz
ation
type for
each KPI
Then
Identify the
reports
that are to
be
generated
Finally
The
dashboard
is
ready now

40. Screen

41. How simply develop a dashboard
A
Identify you KPI and check for its
criteria
plan for the dashboard
B
C
HOW?
Create your dashboard elements
D
Check for validity , reliability and then and Deploy your
dashboard

42. Check for validity , reliability and then and Deploy
your dashboard
During this phase, you preview your
dashboard and make any adjustments.
Then, you deploy your dashboard to your
end users

45. What problems we might face?
Selecting negatively impacting
indictors

46. What problems we might face?
Most dashboards use gauges, pie charts and
other graphs that can mislead the user rather
than present the quantitative information in a
meaningful way that highlights problems areas
and/or demonstrates emerging trends. Missing
critical trends is a common problem for
organizations that lack statistical skills; these
organizations use short-term
Comparisons like month-on-month rather than
analyze real trends in the data

47. What problems we might face?
 It is not designed exclusively for executives but rather
should be used by the general workforce as effective
dashboards are easy to understand and use
 The displayed data automatically updated without any
assistance from the user. The frequency of the update will
vary by organization and by purpose. The most effective
dashboards have data updated at least on a daily basis.

48. We seek to paint the
perfect picture, but each
know our limitations and
vulnerabilities…