1. Body Language
BY
Mrs. Rashmi Shahu

2. What's your body telling you?
Body language: The gestures, poses, movements, and
expressions that a person uses to communicate.
7%
VERBAL (Conveyed through words)
38 % VOCAL (intonation , pitch, pauses , etc)
55 % NON VERBAL (body language)

3. In today,s hard world you don’t just have to be able to “TALK
THE TALK” you’ve got to “WALK THE TALK”
How to trigger positive emotions
How to ensure you are not interrupted
How to create instant rapport and trust
How to know when someone is lying
How to deal with rude and aggressive people

4. Body Language
KINESICS
PROXEMICS
Five types of body language:
• eye contact
• facial expression
• gestures
• posture and stance
• space relationship
HAPTICS

5. EYES
“Eyes are so transparent
that through them
one sees the soul”
“Look a person in the
Eye when you
Talk to him”

6. EYE CONTACT

7. GAZE BEHAVIOUR
• FORMAL GAZE
• INFORMAL GAZE
• PERSONAL GAZE
• LATERAL GAZE

8. PURPOSE FOR EYE CONTACT
• SPEAKING INFORMATION
• SHOWING ATTENTION AND INTEREST
• INVITING AND CONTROLLING INTERACTION
• DOMINEERING, THREATENING, INFLUENCING
OTHERS
• PROVIDING FEEDBACK DURING SPEECH
• REVEALING ATTITUDES

9. Too much eye contact: dominance, lack of respect, threat, wish to
insult
Too little eye contact: not paying attention, impolite, insincere,shy
Withdrawing eyes: signal of submission

10. FACIAL EXPRESSION

11. CAN FACE SPEAK?
• HAPPINESS
• SADNESS
• DISPLEASURE
• ANGER
• FEAR
• INTEREST

14. GESTURES OR KINESICS
“LET YOUR BODY
TALK
ON YOUR BEHALF”

15. SOME COMMON GESTURES
• SHOULDER SHRUG : I don’t know
• PUFFED CHEST : pride or achievement
• SUCKED STOMACH : I am not as fat as I look
• FINGER CROSSING : protection

16. • EYELID PULLING : be alert
• NOSE TAPPING : mind your own business
• THUMB UPPING : best luck , victory
• RUBBING PALM TOGETHER : positive expectation

17. • THUMB AND FINGER RUB : money expectancy
• HANDS CLENCHED TOGETHER : confident
• STEEPLING HANDS : frustrated , request

19. Some more common gestures:
• Palm In Palm : Authority
• Hand gripping wrist : Frustration

20. • Hands in pocket : aggression
• Hands on hips : aggressive ,
achiever stance

21. Some more common gestures:
• Mouth Guard : suppressing deceitful words,
telling lie
• nose touching : listener doubting speaker’s
words, disguising own words,
mind your own business
• eye rub : avoiding eye contact, lying
• finger in mouth : needs reassurance, making decision
• chin stroking : making a decision

22. Some more common gestures:
• clenched teeth : anger, lying
• boredom gestures:
• evaluating gestures :

23. Calculating
Every thing under control
relaxing

24. POSTURE AND STANCE
• STANDING
• SITTING
• LYING
SOME COMMON POSTURES:
• SAGGING : Depression
• FORWARD LEAN : Positive Attitude
• BACKWARD LEAN : Negative Attitude

25. Some common postures:
• arms folded across the chest : unsympathetic
• arms held loose : open positive attitude
• upright posture : high status , I am the boss
• bowing head : lower status
• sideway lean : relaxation, friendliness
• self wrapping : withdrawal, self protection
• slouching with forward lean : lowliness
• moderately upright : enthusiasm, friendliness

26. PROXEMICS
• Intimate Touching : 0-18”
• Personal : Close -1½ to 2½ feet
Far - 2½ to 4 ½ feet
• Social : Close 4-7 feet
Far - 7-12 feet
• Public : Close - 12-25 feet
Far - 25 feet or greater

27. WHEN YOU INVADE MY SPACE
Reactions to an invasion of your space
• Feel troubled
• Get defensive
• Become aggressive
• Retaliate

28. Jockeying for position
Inclusive - Non-inclusive :
How you include/exclude others in a group
Parallel body positions :
Will position yourselves to relate to each other
Side by side are neutral
Facing means people are involved

29. HAPTICS
Body contact : accidental
Touch : Deliberate
Types of Touch:
• functional
• social
• genial
• passionate

30. Kinds of touch depends on various factors:
• which part of body is touched (voluntary/involuntary)
• how long touch lasted
• pressure used
• movement after contact
• mood while touching
• relation between the two persons

31. Stiff arm hand shake : equality
Dead fish handshake: weak character

32. Aggressive Hand shake
Politician Hand shake

33. Palm down : Dominance
Palm up : Submission

34. Knuckle grinder : aggression
Finger tip grab : keep at considerable
distance
Arm pulling : insecurity

35. Double handed handshake
• upper arm grip : transmits
feelings
• shoulder hold : penetrates
intimate zone

36. Appearance and physique
“The impression people make on one another is based
60% on their appearance, 33 % on on the way in
which they speak and 7 % on what they say”
• INCOME
• STATUS
• PERSONALITY
• OCCUPATION

37. How to be attractive
• eye contact
• facial expression
• head movements
• gestures
• postures
• proximity
• body contact
•Appearance & physique
•Timing & synchronization

38. THANK YOU