Restructuring The Government Ict Infrastructures And Standards To Achieve Global Competitiveness V4
1. <Insert Picture Here>
Restructuring the Government ICT Infrastructures
and Standards to Achieve Global Competitiveness
Ravi Tirumalai
Member of BOD – ISACA Singapore
3. Plan for Any Economic Environment
• Burst in Housing Bubble
• Stock Market Crash
• Easing of Credit Markets
• (TARP Repayments?)
• Housing Bottom?
• Inflation?
• Stock Market Boom
• 2008
• Credit Crunch
• 2007
• Global Growth
• 2009
• High Leverage
• Best Use of Capital
• Survival
• Commodity Prices Skyrocket
• Recovery?
• Government Bailouts• Commodity Prices Plummet
• Passing of Economic Stimulus
• Deep Recession
• Commodity Prices?
• Stock Market Resurgence?
4. But Globally – Nations Across the World are
Facing a Deep Economic Downturn
-4
-2
0
2
4
6
8
10
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Emerging and developing economies World Advanced economies
Sources: IMF, World Economic Outlook, Jan 2009
?
?
?
GDP Growth, Percent Change
5.
6. Key Observations:
• Public sector performance is a key factor in the welfare of individuals and competitiveness in the economy
• Budgetary consolidation calls for improved prioritisation and better use of available resources
• Demonstration of performance restores and maintains trust between the public sector and the public
• Local accountability is a primary aim as well as city cohesion
• Access, choice, personalization, info-sharing within appropriate security & access control remains
challenging
Source: Performance imperative, Governance UK Treasury and Analysis
Budgetary & Political Pressures - Result in Greater
Transparency Across Government
Govt income will
reduce in 09-10
Government
borrowing will
increase
Political &
budgetary
pressures
Extra efficiency
savings to be
delivered
Consistent &
Transparent
GovernmentEfficiency
Accountability
Decision-Making
8. Data Security and Access
• How can I automate collaboration
and still protect sensitive data?
• What is the best way to provide
controlled, remote access to
centrally managed information?
Trends and Directions
Fiscal Management
• How can we maximize revenue
collections without increasing
taxes/Permit fees?
• What work processes can
be automated to reduce costs?
Increasing Accountability
• How can I improve tracking
and reporting of public funds?
• What is the best way to enforce
proper approval and document
key decisions / awards?
Citizen Centricity
• What is the best way to improve
responsiveness to citizen demands?
• How should cases be distributed to
improve workload and consistency of
outcomes?
ConstituentsSuppliers
Citizen
Services
Governance, Risk and
Compliance
Performance
Management
Shared Services
Risk Management
Benchmarking
Case Management
Self-service demand
eInclusion
Identify
Management
Privacy
protection
10. Public Sector - Generic Model
Politics
Law
Government
affairs
Society
Behaviour
Resources
Interpretation
Processes
Documentation
Execution
Decisions
Effects
The Industrialized Age
Knowledge Mgt.
EPM/ERP
Rules engine
BPM
Case mgt
ICT
The Digital Age
12. eGovernment Issues
Lots of Different
Technologies Loss of
Vendor
Support
Training
Availability Expensive
Backend Systems
Not Designed for
the Internet
Citizens Demand
24/7 Government
Legacy Systems are
Inflexible and
Difficult to Change
No Effective
Governance
Model
Unique
Systems for
Every Program
13. Transformation of Public Sector
TRANSFORMATIONPublic Sector
Industrial Age
Public Sector
Digitised Age
• Paper based
• Rigid processes
• Stiff approval
system
• Difficult to change
processes
• Focus on
management, not
leadership
• Focus on ”when,
where, who” rather
than ”why, how”
• Low transparency
• Multiple encounters
of data loss
• Digital workflow
• Flexible processes
• Adaptable
processes
• Self-service
• Easy extraction of
productivity data
• High transparency to
processes and
privacy protection
• Value-focus
• Homogenous and
interoperable
• Ageing population and shrinking workforce
• More demanding citizens
• Global Economic and Political Pressures
• Escalating Social Services budgets
• Welfare, Social and political change
• Care for the Environment
• Migrant populations
• Security threats & Technology
• Moving from industrial to knowledge
society
Savings
Security
Service
16. Transform Government Service Delivery
• Provide a Common Service
Delivery Platform
• CRM (Citizen Centric)
• Case Management
• Portals and Content
• Automated Workflow and
Assignment
• GIS
• Mobile Computing
• Rules Engine
• Manage Master Data
• Enable Self-Service
• Embed Business Intelligence
and Analytics
iGovernment
17. Transforming Government Service Delivery
•Child Welfare
•Citizen Services
•Transparency and Accountability
•Increased Responsiveness/Case
Management
18. Child Welfare
•Case Workers
•Inflexible Applications
•Proprietary Integrations
•Legacy Skill Sets Difficult to Manage
•Reduced Case Worker
Availability
•Increased Case Loads
•Expanded Skill Sets Required
•Program Processes
•Systems
•Silo Service Plans
•Incomplete Client Data
•Duplicate Processes
Transforming Service
Delivery Guided Intake for Consistent Case Processing
Integrated Rules Engine for “No Wrong Door” Initiative
Master Client Index for Horizontal Client View
•Integrated
• Case Plan
•Safety
•WellBeing
•Permanency
19. Child Support Enforcement
•Transforming Service Delivery with
• Configurable Relationships
• Automated Program Processes
• Financial Integration for Collections and Disbursement
•Law EnforcementLaw Enforcement
•EmployersEmployers
•Courts
•IncomeIncome
•AssistanceAssistance
•Child Welfare
•Employment
•Services
•HospitalsHospitals
•FinancialFinancial
• InstitutionsInstitutions
•Credit AgenciesCredit Agencies
•Tax and RevenueTax and Revenue
• OffsetOffset
•Child Support Organizations Help Families
Achieve Self Sufficiency Across Many
Stakeholders
• Program Challenges
• Manual Program Processes
• Inconsistent Client Information
• Reactive Systems
• Increasing Case Loads with
More Complexity than ever
• Legacy Collections and
Disbursement Integration
20. Citizen Service
Improved Service to Citizens via a Non – Emergency Number
•Agent
Assisted
•Self-Service
• Inability to Coordinate Citizen Response
• Fragmented Response results in Inconsistent Follow Up
• Data Integrity Issues due to Request Duplication
• Guided Processes and Intelligent Routing for Consistent Response
and Action
• GIS Integration for More Efficient Service Dispatch
• Reduced Service Request Duplication for Accurate Reporting
• Inability to Offer Multiple Channel Services Options
• Unable to Review Service Requests to Proactively Prioritize
Services to Meet Budget Constraints
• Publicized Service Deficiencies could Reduce ability to Attract
and Retain Citizen, Business, and Visitor Populations
•Transforming Service Delivery
•Challenges
21. Case Management - The Business Process Lifecycle
•Incident
•Crime
•Application
• - Benefit
• - Service
• - Residency
•Incident Details
•Suspect Description
•Leads
•Evidence
•Applicant Details
•Claim Details
•Application Details
•Route Tasks
•Assign team
•Plan follow up
• actions
•Assess Eligibility
•And Entitlement
•Decide Award of
•Service or benefit
•Plans routed to
•Management
•For Review and
•Approval
•Review & approve
•or reject award
•Next stage in
•Justice chain
• - Arrest Suspect
• - Prosecution
•Make Payment
•Deliver Service
•Create Document
•Something
•Happens
•Gather
•Information
•Make
•Decisions
•Gain
•Approvals
•Case
•Closure
22. Efficiency, Transparency and Accountability
Insight Across all Citizen Touch Points with Program Intelligence
• Transforming Service Delivery
• Actionable, Role Based Dashboards
• Support for mobile / handheld devices
• Escalations and Alerts based on Specified Response
Timeframes
• Improve Decision Making and Coordination of Service
Delivery
• Comprehensive Analysis Across Related Subject Areas
• Enable Citizen Centric Model
•Common Themes across Government with
• -Inability to effectively measure effectiveness, efficiency
• -Difficult to prioritize initiatives
• -Inability to provide proactive, targeted services
23. Increase Efficiency and Transparency
• Deliver Shared Services
• Streamline Business
Processes
• Planning and Budgeting
• Revenue Management
• Financial Management
• Human Resources
Management
• Procurement
• Project and Grant
Management
• Assure Governance, Risk and
Compliance Controls
iGovernment
24. Efficiency and Transparency - Defined
• Efficiency – Drive out costs while maintaining and
improving Service Levels.
• Transparency – Ability to view processes and
information so managers and employees can exercise
control and make decisions. Citizens and other
stakeholders can have open access to their
government.
25. Transformation – The Challenges
•Governance, Risk
•and Compliance
•ERP •Enterprise
•Performance
•Management
•?
•How can we
reduce cost for
core/back office
systems while
improving service
levels?
•How can we effectively manage risk
and provide greater transparency ?
•How do we predict,
measure, monitor and
report on our
performance so we
can serve our
constituents better ?
27. Standardize Systems and Processes
Standardize policies and
business rules
Adopt best practices
Identify common process
and application owners
Use open technology
standards
Minimize number of IT
systems
•CENTRALIZE Decision-making
Where Possible
28. Automate Processes
Use an integrated
application architecture
Integrate systems
enterprise-wide
Organize around end-to-
end processes
Reduce process
complexity
•ADOPT Self-Service
Wherever Possible
29. Move to Shared Services
Manage new programs
while controlling costs
Increase citizen
satisfaction by improving
service levels
Increase levels of control
Provide efficient central
processes while providing
agency/department
flexibility
•Implement Shared Services
Wherever Possible
30. Shared Services vs. Centralized Services
Consolidation
New Location
Re-engineering
SLAs
Performance Mgmt.
Service/Cost
Transparency
End-to-End Process
Lack of Clarity
Declining
Customer Service
Exceptions
Increase
Shadow Cost
Increase
CENTRALIZATION SHARED SERVICES
RANGEOFBENEFITS
•Shared Services•Centralized Services
ERP
•Current State Example: Central Agency
processes invoices / vouchers and
payments for agencies:
• 2 day processing expectation
• No written metrics or measurement
• =
Inconsistency in delivery timeframe &
• enterprise costs increase to provide
service
•Target State Example: Shared Service
Center processes invoices / vouchers and
payments for participating agencies:
•Written processing timeline guarantee!
•Metrics, SLAs and customer focus
•Measured Performance
•Consistent, timely delivery
31. •Governance,
Risk and
Compliance
•ERP •Enterprise
Performance
Management
Implement Performance Management
Goal: How do we measure, monitor and
report on our government performance and
social responsibilities in a sustainable
manner?
Solution: Deploy Pervasive Intelligence
Across the Enterprise
Methodology:
•Fusion
Middleware
•World
Class
•Finance
1. Rationalize management systems
2. Leverage best practices and
advanced integration
3. Link analytics to transactional
systems
32. Performance Management – Office of New York Mayor
http://www.nyc.gov/html/ops/cpr/html/home/home.shtml
33. Manage risk using GRC.
Goal: How can we effectively manage
risks and controls across the entire
enterprise?
Solution: Adopt a holistic approach to
GRC
Methodology:
•ERP
•Enterprise
Performance
Management
•Governance,
Risk and
Compliance
1. Consolidate multiple GRC activities
onto a single platform
2. Automate critical GRC tasks
3. Embed controls into standard
business processes
34. Modernize the IT Infrastructure
• Support Open Standards
• Transition to Grid Computing
and Virtualization
• Migrate to a Service Oriented
Architecture
• Ensure Security and
Controlled Access
iGovernment
35. Modernizing to iGovernment
• Unstructured information
• Hidden business logic
• Rigid processes
• Maximize reuse of existing investments
•Case
Management
•Financials •Human
Resources
•Procurement
• Fusion Middleware
• RAC database
36. SOA Enablement
High Re-Use Through Interoperability
•Legacy Logic •Agencies
•Business Services
•Composite
Service
•Composite
Service
•New Citizen •Create
Request
•Create New
Citizen Information
•Service •Schedule •Create Work
Request
•Check
Provisioning
•Schedule
•Legacy Data •Open System
40. •Structured Data
• User /
Identity
Management
•Custom, Legacy,Custom, Legacy,
ERP and NewERP and New
ApplicationsApplications
Simplified IT Architecture
- Data AND Applications AND People
•Un-
structured
Data
•Presentation /Presentation /
Access LayerAccess Layer
• User Experience
User Experience
42. iGovernment Reference Architecture
•Government Interaction
•Government Shared Infrastructure
•Government Information
•SOA & EDA Infrastructure
•EnterpriseManagement
•Enterprise
Service
Repository
•TopDownAutomatedManagement
•End-to-EndContinuousMonitoring
•Information
Lifecycle
Management
•Modelling&DesignTools
•DevelopmentTools
•EnterpriseDevelopment
•Aggregations & Summaries•Unstructured Data
•Master & Reference Data
•Operational Data•Documents •Images
•Government Processes
•Storage •Virtualization•Physical Servers•Network
•Government Services
• User Interaction Experience
•Standardized Government
Processes
•Collaboration
• Multi-channel Management
•Data Integration
•Process Management •Event management
•Enterprise Service Bus
•Business
Rules
•Identity&AccessManagement•DataSecurity
•Security
•Permits & Compliance
•Social Services
•Case Management •Core Administration
•Master Data Management
•Tax & Revenue
•Custom Defined Processes
CONFIDENTIAL: All capabilities and dates are for planning purposes only and may not be used in any contract
Oracle In Government
Tailored to Meet Key Needs of the Public Sector
•Transportation•Citizen
•Health
44. Steps to Enable Transition to iGovernment
•Transform policy
and operational
processes to
achieve holistic
outcomes
•1
•Secure,
multi-channel,
single view of
program enrollee
or prospect
across all
programs
•2
•Analytics to
ensure closed-loop
feedback,
continuous
improvement
across all
programs
•3
•Ensure complete
and accurate
information across
the integrated
program lifecycle
•4
Create a fully
governed
infrastructure to
leverage and
extend legacy
systems as
shared services
•5
•Automate Policy
and Operation
Processes
•Citizen-Centric
360o
View
•Analytics to
Increase Efficiency
and Transparency
•Federated & Master
Data & Record
Management
•Enterprise-Grade
Service Delivery
Platform
45. In Summary – Transition from
eGovernment to…iGovernment
Recent events have reminded us of the importance of planning for any economic environment, and being able to quickly and confidently react to changing conditions and make the best possible strategic decisions.
In a span of about eighteen months, we saw a booming global economy where both companies and the consumer were highly leveraged to fuel the growth, commodity prices skyrocketed to fuel global demand, and strategies were primarily focused on the best use of capital to fuel growth - turn into a recession where credit markets tightened, demand seemingly fell off a cliff, and companies needed to make decisions to ensure that they had the necessary liquidity to survive.
Now we’re seeing some signs of a recovery, with some positive earnings reports, the passing of economic stimulus, and easing credit markets with some banks predicting that they can pay back federal funds by the end of the year. This could be the start of an economic recovery, but organizations will need to understand when this will happen, how swift the recovery will be, and the remaining potential for downside to truly make the best strategic decisions
Public safety – cuts across Justice, Transportation, Interior
Nat’l security - Justice, Transportation, Interior, Health/Human Svcs, Commerce
Regulatory mgmt – transportation, commerce, labor
Revenue Mgmt – Example restaurants/groceries: Labor, Agriculture, Health/Human
Licenses/Permits – transport, interior, housing/urban dev
Legal Affairs – justice, commerce, labor
Welfare – health/human svcs, HUD, Agriculture (USDA for food stamps)
The value chain for Utilities is seemingly simple, however, due to regulation/deregulation, and local municipalities, it may also seem complex.
In general,
Electricity is Generated (nuclear, hydro-electric, solar, fossil fuel dependent)…or…
Water is collected (reservoirs, desalination, etc.)…or…
Natural gas is produced (by-product of Energy petroleum production)
Electricity is then transmitted to a grid where it is then distributed to customers (residential & corporate) via retailers who have sold the product.
Water is treated (de-chlorinated, fluorinated, etc.) and stored prior to distribution to customers
Natural gas is transmitted and stored (could also include adding odorous agents) prior to customer distribution by a retail agent.
While the product flow for new goods is to the right, information must flow both ways along the supply chain to increase efficiency.
Which bring us to where we are today. A proliferation of government information is available on the web, and so are many transactions with government. But many transactions are not, and it is still all too common to download a form, fill it out, and mail it in. And once that form is sent in, it is still handled in as it has always been. Thus, we still have a lot of this &lt;CLICK&gt; and a lot of this &lt;CLICK&gt;. And that has been challenge of eGovernment &lt;CLICK&gt;, a wall between making government services more accessible and available, and the real activity of conducting government’s business.
So what is wall of eGovernment? &lt;CLICK&gt;
Over time, government agencies have acquired a vast array of software – databases, operating systems, middleware and applications. Many of these systems are no longer supported, there is a shortage of IT professionals trained in older technologies, and in fact training may no longer be available. And running all of these systems is expensive – not only in supporting these applications, but in redundant licensing and support costs.
Older technologies pre-dated software design capabilities that made systems flexible and adaptable – requiring programming changes rather then configuration for business process changes. And they didn’t contemplate internet access, 24 hours a day, and the heightened need for security.
And systems tended to serve only one agency and one program, with no overall governance model.
…
How do we break the eGovernment wall?
Answer comes in three steps:
First, &lt;CLICK&gt; Modernize the IT Instructure, second &lt;CLICK&gt; Increase Efficiency and Transparency, and third &lt;CLICK&gt; Transform Government Service Delivery. The result, is to move from eGovernment to &lt;CLICK&gt; iGovernment.
The third session today will cover Transforming Government Service Delivery – the ultimate goal of iGovernment. This session will include demonstrations to show you how you can use to
&lt;CLICK&gt;Provide a Common Service Delivery Platform that includes CRM, Case Management, Portals and Content Management, Automated Workflow and Assignment, Geographic Information Systems, Mobile Computing, and an embedded Rules Engine.
&lt;CLICK&gt;Manage Master Data
&lt;CLICK&gt;Enable Self-Service
and &lt;CLICK&gt;Embed Business Intelligence and Analytics.
With a common service delivery platform in place, you can seamless link the front-office with back-office operations to support a wide variety of government functions, from human services to public safety to economic development.
In Recruitment, our solution automates the process of recruiting, screening and hiring the right applicants.
In Recruitment, our solution automates the process of recruiting, screening and hiring the right applicants.
Sarbanes Oxley: 2002 US legislation designed to increase financial reporting quality and executive accountability beyond GAAP requirements
International Accounting Standards: A comprehensive set of financial standards comprising an international “GAAP”
International Stock Exchanges adopting IAS include: LSE, Paris Bourse, Frankfurt, Sydney
Both SOX and IAS (IFRS) talk to the investor’s and external stake holder’s rights to know what is going on in a company, but they each attack the problem from different angles.
SOX demands that management “tell it like it is”, and augments the policing system to ensure they do. Augmentation in the policing system includes…
Polarization of management and external audit firms (Report to board, No consulting) so that firms are unequivocally checking the management numbers on behalf of the investors.
Supervision of audit firms (PCAOB)
Specification of management individuals (CEO, CFO) responsible for company filing, with accompanying penalties for failure
Certification by both mgmt. and external auditors that mgmt. has a system in place to ensure that the company is run to board (investor) approved requirements. (Internal Control)
Control over stock analysts and their ability to hype stock.
Additional resources for the SEC to enable enforcement
SOX requires that companies fairly present their numbers. It does not permit companies to hide material issues behind loopholes in US GAAP. However, it does except US GAAP to be the norm.
IAS (IFRS) addresses the absence of a standard GAAP across the different nations of the world. The European Union currently has several different sets of accounting standards, and mandated use of IAS by 2005 for standardization and comparability. Other countries followed suit, and it is intended that differences between IAS and US GAAP will be eliminated. For companies reporting on stock markets outside the US, IAS means
Changing your accounting principles to IAS
For some, a new requirement to report both to IAS and local GAAP (just as US companies overseas operations often report to local and US GAAP)
Dealing with the fact that many of your subsidiaries will be moving from different local GAAPs to the same IAS.
will address Increasing Efficiency and Transparency
Deliver Shared Services
Streamline Business Processes, such as Planning and Budgeting, Tax and Revenue, Financial Management, Human Resources Management, Procurement and Project and Grant Management
And how Technology can help you Assure Governance Risk and Compliance Controls.
strategy is to provide a comprehensive footprint of applications and technology to meet the unique needs of an industry – including both cross-industry and industry-specific applications.
Transition from Centralization to Full Value of Shared Services:
Many organizations stop at ERP implementation, leaving value behind and decreasing the likelihood of sustainability and scalability
Centralized:
Benefits of centralization recede due to lack of shared accountability for performance and increase in shadow cost over time
Key Message: GRC Solutions allow you to consolidate multiple requirements and address these with a single platform, automate risk and compliance activities, and embed preventive controls in the context of business operations.
Technology helps you to manage multiple GRC requirements from a single platform. Our core policy and content management capabilities allow you to align multiple requirements with the same superset of controls. This cuts down on duplication of documents, duplication of effort, and provides the basis for an comprehensive view into GRC initiatives and how well these are performing.
Technology helps you to automate critical GRC tasks. Technology automates critical cross-industry GRC processes like the documentation and communication of your policies and procedures; the assessments of your risks and controls ; the remediation of control violations, as well the certification process across the multiple levels of your organization.
Technology embeds controls into standard business processes. By embedding controls into your daily business operations, can prevent control exceptions within the context of the business transaction itself. So for example, a coarse-grained control might be to prevent a user from both creating an employee record and updating an employee record. Technology goes a step further with fine-grained controls that could prevent the update of a the employee’s salary information, but still allow changing the employee’s address.
Our first session will address Modernizing the IT Infrastructure and will includes demonstrations on you can use Technology to
&lt;CLICK&gt;Support Open Standards
&lt;CLICK&gt;Transition to Grid Computing and Virtualization
&lt;CLICK&gt;Migrate to a Service Oriented Architecture
&lt;CLICK&gt;Ensure Security and Controlled Access
With this infrastructure in place, you can offer shared services and implement processes that connect agencies with each other and with users inside and outside of government.
SOA Enablement - Extend legacy via web services
Re-Hosting - Migrate applications “as is” to open platforms
COTS Replacement - Replace legacy with modern commercial applications
Automated Migration – Line by line translation of legacy application
Rearchitecture - Extract legacy artifacts into models and transform
Phased approaches – not ‘rip and replace’
Replacing legacy applications with packages
Target of applications identified as “Low Business Differentiator, Low Technical Quality”
Increasing number of systems can be core (e.g. CRM, retail)
There is always some components that cannot be replaced
Still requires understanding for functional analysis
To migrate existing functionality to COTS application setup
To modernize anything left over
Fusion Middleware is a great story here
Trend is toward using workflow to manage the components
COTS workflows merging around BPEL driven SOA
Other modernizations that produce SOA components can be easily incorporated.
Domino effect of moving
Migrate applications by replicating software environments on other platforms (e.g. CICS, VSAM, JCL, etc.) that are lower cost
Is non-invasive; does not require application change allowing easy move to more cost effective platforms
Pseudo conversational CICS, IMS/DC and UTM architecture is a big driver
Disadvantages is that the resulting system is running in an emulated environment, and although we can benefit from a resulting grid database implementation, the system is still largely running as – is which makes it tougher for your customer to further benefit from newer technologies.
RSI: IMS/Cobol/DB2/JCL migrated to HP UNix/Cobol//Kshell - status in production savings of 600 mips for batch; additional for 400 for on-line (RSI did this by themself) we are working on a PR and Case Study. Point is that you can have a mix of a language migration and a lift and shift.
Three typical phases:
Recover: extract information from existing applications (e.g. technical rules extraction), usually to a platform independent model or syntax
Re-Factor: with tool support, manually transform to a new abstract architecture
Re-Generate: use generation technology to transform new abstract definition to platform dependent form
Supports transformation to new architectural paradigms
Object Oriented Design
Fully SOA compliant
Process Driven Architecture
More robust clients
iGovernment can help you reach your goals through each stage of transformation by delivering the power of complete, open and integrated Technology portfolio. With iGovernment, you can take advantage of the business content of your existing applications, make your systems accessible to more users – both inside and outside of government, develop cross-agency business processes that improve collaboration and productivity, and deliver new services to your constituents while making it easier for them to interact with you. The result is government operations that are innovative, integrated, and intelligent and capable of delivering more targeted public policies, with the ability to evaluate their impact faster, correct as required and deliver new services quickly.&quot;
This slide is hopefully understandable for most people as it illustrates the importance of managing users in a good way across ones whole architecture, being able to monitor and report across the complete architecture, offering the end user a single-sign on experience, and selectively protecting structured and unstructured data while stored and when communicated, based on its sensitivity/classification.
The link between this simple slide and the more complex ones that follow is that new architectures do not change the security issues illustrated above. Securing a national or local government system requires that the above areas are addressed and in addition that every known and unknown access path be identified and secured. One of the most significant and overlooked security and compliance risk are Insider Threats.
Note that this picture also scopes the security aspects addressed in the rest of this document. Specifically you should note that network security (firewalls, intrusion detection etc) and client security (anti-virus, malware-protection) etc while absolutely necessary are not covered nor the remainder of this document (a later version of this document may do so).
How do we break the eGovernment wall?
Answer comes in three steps:
First, &lt;CLICK&gt; Modernize the IT Instructure, second &lt;CLICK&gt; Increase Efficiency and Transparency, and third &lt;CLICK&gt; Transform Government Service Delivery. The result, is to move from eGovernment to &lt;CLICK&gt; iGovernment.