3. 40 years old Born in Alor Star Married 2 sons and 2 daughters Education level: S.P.M Dato’ Nelson Kwok is his uncle Mr. Ooi Ghee Kiong
4. Working Experiences Technician in the early year. Startup business on project automation & documentation in Langkawi. Failure in the business. Joined Nelson’s in year 1997 as delivery boy
5. 2004 - Purchased a Nelson’s outlet in Sentosa Mall, AlorSetar (RM15k) Expand another outlet in AlorSetar, and another 3 outlets inLangkawi Island. 2007 – Opened Nelson’s UUM with new concept (Nelson’s Cafe). Langkawi Outlet has the highest profit.
7. Datuk Nelson Kwok persuaded and supported Mr. Ooi to start his franchise business. Supports from family to startup his own business.
8. Gained information from Nelson’s franchisee in Alor Star in the year 2001. Rules of franchise business, capital needed to start a franchise business, how the business operate, and etc.
9. Used his own savings about RM15,000 to purchase Alor Star outlet.
14. He had a fried noodles stall in Lego before opened Nelson’s in UUM. Attracted by the location. Get the tender with RM2000 rental per month for 3 years contract.
17. Nelson’s In UUM Opened in year 2007 with 3 years tender contract. Just closed down on September 2010 as contract has expired. The rental fees is RM2000 per month for whole year. Before Nelsons, Marrybrown and Rasa Delight Restaurant have operated in same location.
34. “ It is very challenging to manage Nelson’s Café in UUM... ” Mr. Ooi
35. Challenging Parts Complain about worker’s attitude Seasoning business (Semester break and holidays) 6 months profits but 12 months expenses
36. Advices from Mr. Ooi It is important for the owner to manage the business by themselves. Prepare incentive to workers as extra bonus to make sure they work hard.
38. Total snack-food chain that provides tasty healthy snacks First ‘Corn in Cup’ Concept in the world Ventured into franchising More than 800 franchise outlets worldwide Malaysia, Brunei, Philippine, Indonesia, Saudi Arabia, Kuwait, Turkey, China, Germany, Romania , United Kingdom, America and so on...
44. The Franchisor Dato Nelson Kwok TengToong 60 years old, born in Selangor. Founder of Nelson’s Franchise First ventured into the retail business in 1985.
45. Started Nelson’s Connection – operating a toy shop, selling household goods and the popular corn-on-the-cob. Restructured and created a franchise when his corn trade flourished. 1995, the first franchise outlet was launched in Penang