Mobility, social media, automated customer delight technologies, hosted applications, and mobile broadband will change businesses in the following ways: Mobility technologies will allow workers to work faster, smarter, boost customer satisfaction, and work anywhere. Social media can be leveraged for business sales, finding customers and partners, and hunting for specific customers. Automated customer delight technologies like CRM will help businesses know what customers purchased, predict future purchases, influence customer behavior, and increase loyalty. Hosted applications will allow businesses to run their entire enterprise in the cloud with integrated applications beyond basic tools. Mobile broadband will provide increased cloud computing access, anywhere access to files, and more productivity and collaboration with less file loss.

1. 5 Technologies That Will Change Your Business Forever Ramon Ray, Editor and Technology Evangelist October ___ , 2010

2. Technology Is A Tool

3. Three Keys To Buying Technology Follow these and save yourself lots of headache

4. Technology Is An Investment Don’t buy technology as a “pain” or as the cost of doing business

5. Don’t Technologize A Bad Biz Process You can buy all the fancy gadgets in the world, but if your sales team sucks, sales will only get worse, much faster

6. Hire Tech Expertise: Save Time Get “IT” Done Right Don’t give in to the urgency to do “IT” all yourself. Hire an expert to help you.

7. Five Technologies That will change your business

8. Mobility

9. Work faster Work smarter Boost customer satisfaction Work anywhere (work is where you are) Mobile Technology

10. Social Media

11. Not the hype of social media Leveraging Twitter, Facebook, LinkedIn for business sales Finding and Hunting for specific customers, future employees, partners Social Media

12. Automated Customer Delight

13. Customer Relationship Management (CRM) Knowing What Customers Purchased Predicting What they Will Purchase Influencing What they Will Purchase Rewarding (influencing) Customer Behavior Increasing Customer Loyalty Automated Customer Delight

14. Hosted Applications

15. Beyond email Beyond basic tools Entire enterprise in the cloud Integrated applications Hosted Applications

16. Mobile Broadband

17. Increased cloud based computing Anywhere access to files More productivity Less file loss Increase collaboration Mobile Broadband

18. Video Collaboration Telephony Analytics Mobile Advertising What else….?

19. Thanks so much Ramon Ray, Smallbiztechnology.com