7. BPM Metrics Cycle Time Lead Time Throughput Rate Staff Performance Work in Process - Volume Number of Operations Deliver Metrics Driven Business Value
28. Portfolio ManagementHow can a tool help? Provide visibility to all projects Facilitate communication and collaboration List and track resources (availability / costs) Access project deliverables Improve consistency Provide a centralize archive of past projects Provide notifications on project updates
29. Partners Logos for these companies here Cognos Microsoft Metastorm Oracle Confluence Jira Oracle
30. Royalty Data Mart BI Self Service Data Warehouse Design Cognos BI & EP Assessment and redesign of a DW that manages >$650 Billion in assets Developing a reporting function to the group event management system Federal Forecasting Initiative Sample Activity Reporting Corporate Financial Planning Developed custom BI training Recent Successes
31. TOP 3 Things You Should Remember About FYI 25 Years of Unmatched Expertise- Our staff and consultants are business technology solutions experts with a breadth and depth of industry experience. Uncompromised Integrity - FYI maintains the highest standards of ethics and quality in all of our dealings. Superior Relationships – FYI solutions teams view clients as partners and are committed to their success. Business Performance Powered by People, Process, and Technology
42. PROreporting™ POD PROreporting™ - Process Monitoring Operational Dashboard Performance Dashboard Ad-Hoc Analysis Business Data married to Process Metrics
43. PROreporting™ POD Operational Dashboard Performance Highlights & Alerts Active Processes by Stage and Age Staff Performance Real-time Workload Analysis Performance Benchmarks
44. PROreporting™ POD Performance Management Dashboard Trend Analysis Operational Efficiency Analysis Transaction Volume by Time Period Staff Activity Analysis Throughput Rate and Trend Transaction Volume by Source
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46. Puts considerable power in the hands of business users without requiring them to understand what's going on under the covers and without leaving the comfort of their Web browser
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48. PROreporting™ POD “We are very excited to be using FYI’s PROreporting POD for Metastorm. It will deliver key metrics and functions right out of the box and save us significant time in developing our BAM metrics for our first Metastorm implementation as well as leveraging our existing investment in Cognos. This POD will accelerate the ROI on our Metastorm BPM investment. “ Warren Fristensky, CIO John Wiley & Sons
What are the basic metrics needed? There are five, with a “really nice to have” sixth metric. With these few metrics you can learn a great deal about a process, and don’t sweat how accurate or precise they are up front. That is something through additional work you figure out but getting even rough numbers up front are enough to get some real progress going. With emphasis- having these with a 95% or better confidence level is not a pre-condition to move on. Here is the definition of the 6:1) Cycle Time - what is the mean or median total time for an activity, or step in a process to be executed? could be data entry, call handle time, etc.2) Lead Time - What is the total mean or median time, defined by the process owner or company, that is required to meet the customer demand? The term backlog comes to mind, and the motivation for companies having SLA’s for their vendors (or customers). This is the fundamental measurement of your commitment to deliver to a customer (or the commitment you expect as a customer).3) Throughput Time - What is the total mean or median time from the absolute beginning to the absolute end of a process. The summation of Cycle Times. Key metric to use for the notion of continuous improvement.4) “Nice to Have” Takt Time- The time the customer expects a given process output to be delivered to them.5) Work In Progress (WIP) - This is the volume of transactions or widgets in a process. An invoice, A report, a car, whatever it is your process is built to deliver.6) Number of Operators - Number of process consumers participating in the process to create and deliver the good or service. Claim Specialists, HR Specialists, etc.With these few metrics you can start to get a picture of how the process performs. There are other metrics like good versus bad process outputs (such as number of defects, think bad invoices, bad orders, etc) but up front these will really get things moving along. For instance, you will see as you look horizontally what steps quite possibly should be left alone versus the one or two that you need to remediate to promote flow. Processes which execute faster have few defects by and large. So how do I start getting these?Value Stream Mapping is almost always the defacto starting point to then bridge metrics against processes and their activities. Let’s look at an example, this does not use standard Lean notation. This VSM was made with Lombardi’s Blueprint product. What is important is not the iconography but rather being able to see the big picture and relative detail in one view.
Narisha Sirius In what has been a particularly turbulent period for Sirius in the last two months, they still find the budget to keep an FYI resource on site full time. The relationship we have dates back to when we migrated all their Business Objects reports onto Cognos ReportNet a few years ago. Today we have a self service initiative that is taking the responsibility of report creation out of the hands of IT and empowering the business users. Part of that initiative involved a demo on CAFÉ that moved the BI director to engage Cognos on the licenses for the product. Under obvious budgetary constraints those plans have been put on hold, but Jim Hinmans vision is to empower the business users through implementing a BI solution that uses the right product for the right information consumer! Hand over to Rich Prudential Pfizer/Novartis – Repeat business due to other Cognos Service Providers not delivering Engage:NRT Realogy
RALPH and RICHSpeak to the Consultants becoming trusted advisors Uncovering clients and needs in the mid market arena No cleaning up of our efforts, do the job right the first time!Sales cycle services – pull cognos in for license sales negotiating through tough economyClose Meet objectives set up front depth of Cognos technical expertise that will carry out a successful implementation that leaves you with a referenceable customer
DAVE:Thank you, Neil.We are going to show a demo of our POD momentarily, so that you can see the POD in operation action First, though, it’s helpful to know exactly what <DWB: Where’s the rest or the sentence? How about “exactly what ProRepoting can do for you”?>Metastorm provides the process and data to answer critical business questions about the who, what, when, where, how and how much around your processes.PROreporting takes these answers and creates brilliant visuals that drives instantaneous understanding of insightinto how your processes are working. PROreporting provides the keys to unlocking the Metastorm process data and delivers immediate visibility into your processes.
