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Twin Cities Eloqua User
January 03, 2012
Agenda
             Updates & Announcements
             E10 Migration for E9 Clients
             Lead Scoring Best Practices
             Eloqua Health-Check
             Ask the Consultants
             Open Discussion/Social Time


......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
Updates & Announcements
Updates & Announcements
                   Welcome Tim Hellman, Developer Wiz
                   R4 Post Release Review
                   Engage Update
                         customers.eloqua.com/eloquaengage
                   Cloud Components Update




......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
E10 Migration for E9 Clients
E10 - Why Transition?
         Shorter learning curve
         Faster time to execution
         Easier to create automated campaigns
         Social integration on landing pages
         Insight reporting engine
         Primary platform for future growth
         No additional cost



......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
E10 - Why Not Transition?
             If you use any of the following:
                   Prospect entity
                   Personalization based on Custom Object fields
                   Campaigns module (E9 Team)
                   Custom report exports
                   Certain form processing steps
                   Heavy use of shared landing page header scripts
                   API

......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
E10 Transition - How?
             Request form:
                         http://customers.eloqua.com/transitionme
             Complete Pre-Transition workbook
             Eloqua Transition Team analyzes your system and
             identifies any issues
             Transition call to discuss issues and transition
             process
             Get E10 sandbox and complete pre-transition
             training

......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
E10 Transition - My Assets?
             Email templates will be converted into custom
             HTML emails
             Form layouts will be converted into custom HTML
             landing pages
             All landing pages and confirmation pages will be
             converted to custom HTML landing pages
             Distribution lists will be converted to Segments
             Expired and Archived assets will not be
             transitioned


......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
Lead Scoring Best Practices
What is lead scoring?
                   Objective ranking of one sales
                   against another

                   Helps marketing and sales identify
                   where prospect is in buying process

                   Ensures best leads are followed up
                   with immediately

......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
Scoring - Do Nots
                   Do Not score on too many criteria
                         Score on 4-6 categories
                   Do Not score on multi-select fields
                   Do Not score on open-text fields
                   Be wary of scoring on budget
                   authority, need, timeframe
                   questions

......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
Scoring - Do’s
                   Keep it simple
                   Define criteria and set business
                   rules with sales
                   Make sure you are collecting the
                   data you want to score on
                   Consider executing campaigns to
                   obtain this data


......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
Scoring - Do’s
                   Continue to evaluate scoring criteria
                   every 6 months at minimum
                   Consider values or images for
                   contacts that are not scored
                   Use rescore feeders




......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
Eloqua Health-Check
Eloqua Health-Check
                   Database Health
                         Contact Field Completeness




......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
Eloqua Health-Check
                   Database Health
                         Growth
                         Active vs. Inactive
                         Email Frequency
                         Unreachable
                         Fields
                         Integrations
......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
Eloqua Health-Check
             User Health
                   Access & Usage
                   Real-Time Email Notifications



                                                                !



                   Scheduled Email Updates

                                                                        !
......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
Eloqua Health-Check
             Email Deliverability



                                                                                                                                                                !




             Email Footers and Legal Compliance



......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
Eloqua Health-Check
             Evaluate Lead Scoring Criteria
                   Explicit
                   Implicit




......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
Eloqua Health-Check
             Evaluate use of:
                   Activity and Inactivity Filters
                   Content Sections
                   Signature Layouts
                   Signature Rules
                   Program Automation
                   Page Tagging
......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
Eloqua Health-Check
             Organization
                   Foldering
                   Naming Convention




......................................................................................................................................................................
                                                                                                                              4732 Garfield Avenue, Suite 200, Minneapolis, MN
                         ....




                                                                                                                              55419
Ask the Consultants
Open Discussion / Social Time

REMINDER: Next Session - January 31
5757 Wayzata Boulevard
Minneapolis, MN 55416

P: 763.355.1025
E: INFO@RELATIONSHIPONE.COM
W: WWW.RELATIONSHIPONE.COM

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Twin Cities Eloqua Users Discuss Lead Scoring and Platform Migration

  • 1. Twin Cities Eloqua User January 03, 2012
  • 2. Agenda Updates & Announcements E10 Migration for E9 Clients Lead Scoring Best Practices Eloqua Health-Check Ask the Consultants Open Discussion/Social Time ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 4. Updates & Announcements Welcome Tim Hellman, Developer Wiz R4 Post Release Review Engage Update customers.eloqua.com/eloquaengage Cloud Components Update ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 5. E10 Migration for E9 Clients
  • 6. E10 - Why Transition? Shorter learning curve Faster time to execution Easier to create automated campaigns Social integration on landing pages Insight reporting engine Primary platform for future growth No additional cost ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 7. E10 - Why Not Transition? If you use any of the following: Prospect entity Personalization based on Custom Object fields Campaigns module (E9 Team) Custom report exports Certain form processing steps Heavy use of shared landing page header scripts API ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 8. E10 Transition - How? Request form: http://customers.eloqua.com/transitionme Complete Pre-Transition workbook Eloqua Transition Team analyzes your system and identifies any issues Transition call to discuss issues and transition process Get E10 sandbox and complete pre-transition training ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 9. E10 Transition - My Assets? Email templates will be converted into custom HTML emails Form layouts will be converted into custom HTML landing pages All landing pages and confirmation pages will be converted to custom HTML landing pages Distribution lists will be converted to Segments Expired and Archived assets will not be transitioned ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 10. Lead Scoring Best Practices
  • 11. What is lead scoring? Objective ranking of one sales against another Helps marketing and sales identify where prospect is in buying process Ensures best leads are followed up with immediately ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 12. Scoring - Do Nots Do Not score on too many criteria Score on 4-6 categories Do Not score on multi-select fields Do Not score on open-text fields Be wary of scoring on budget authority, need, timeframe questions ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 13. Scoring - Do’s Keep it simple Define criteria and set business rules with sales Make sure you are collecting the data you want to score on Consider executing campaigns to obtain this data ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 14. Scoring - Do’s Continue to evaluate scoring criteria every 6 months at minimum Consider values or images for contacts that are not scored Use rescore feeders ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 16. Eloqua Health-Check Database Health Contact Field Completeness ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 17. Eloqua Health-Check Database Health Growth Active vs. Inactive Email Frequency Unreachable Fields Integrations ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 18. Eloqua Health-Check User Health Access & Usage Real-Time Email Notifications ! Scheduled Email Updates ! ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 19. Eloqua Health-Check Email Deliverability ! Email Footers and Legal Compliance ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 20. Eloqua Health-Check Evaluate Lead Scoring Criteria Explicit Implicit ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 21. Eloqua Health-Check Evaluate use of: Activity and Inactivity Filters Content Sections Signature Layouts Signature Rules Program Automation Page Tagging ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 22. Eloqua Health-Check Organization Foldering Naming Convention ...................................................................................................................................................................... 4732 Garfield Avenue, Suite 200, Minneapolis, MN .... 55419
  • 24. Open Discussion / Social Time REMINDER: Next Session - January 31
  • 25. 5757 Wayzata Boulevard Minneapolis, MN 55416 P: 763.355.1025 E: INFO@RELATIONSHIPONE.COM W: WWW.RELATIONSHIPONE.COM