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Class 6




ICS 2014
How to Build a Startup
Entrevistas, MVP…que hacer ahora?
Customer Discovery_Parte 2




With the Support of:
                                www.realstarters.com
                                                   1
INDEX
PARTE 1                        PARTE 2
• Dónde estamos?               • Speaker
• Discovery_parte2               •   Ben Kaplan
  •   La última clase
                                 •   Tema: “Startups are
  •   Entrevista del
      problema, conclusiones
                                     awesome”
  •   Ejemplos MVPs


• Presentación Avances
  Clase #7

                                                           2
Qué aprendimos?
Entrevista del Problema




                          3
Some Stats- Pivots
25
20
15
10
 5
                          SI
 0
                          NO




                               4
Some Stats- Main Problems
        Equipos con problema   Encontrar clientes

                               Entender problemas

                               Seguir el script de la
                               entrevista
                               Documentar

                               Nerviosismo

                               Explicar mi idea

                               Skype

                               No sabían que hacer

                               Otros

                                                        5
0_DÓNDE ESTAMOS
Qué hemos visto hasta ahora?




                               6
• Distintos caminos en la vida
 Clase 1- Qué es     • Emprender el camino arriesgado
                     • Por qué ahora?
   Emprender         • Algunos Paradigmas (Dinero, Idea, etc)


                     • Fallar en nuestra sociedad
 Clase 2- Miedo a    • La importancia de fallar temprano y seguido
                     • Que es un MVP
       Fallar        • Qué es un PIVOT


                     • Disruptive technology
Clase 3- Generar y   • Diferencia entre idea y oportunidad
                     • Cómo generar y filtrar ideas
 Compartir ideas     • Ejecución & Canvas


                     • Framework de trabajo
     Clase 4-        • Qué es y qué no es?
                     • 4 pasos ; Discovery & Validation
Ejecución, CustDev   • Entrevistar a clientes


                     • Cómo entrevistar a clientes
                     • Entrevista del problema
Clase 5- Discovery   • MVP 1.0
                     • Entrevista de la solución
• Entrevistas, conclusiones
     Clase 6-       • MVP…ejemplos!
Discovery_Parte 2   • Preparación presentación clase #7
1_Discovery
Build something that people want
(important but not enough)




                                   9
LAST CLASS
Discovery
CustDev



PIVOT
Discovery & Validation




•   Do you have a problem worth Solving?   • Have you built something
     –   Hypothesis statements
           • Business Model Canvas           customers want?
             (input)                          – MVP Experimenting
     –   Customer Interviews                  – Product/Market fit testing
           • Preparation
           • Problem Interview
           • Solution Interview
Discovery
• Meta: Comprobar que el producto resuelve un
  problema para un grupo identificado de
  usuarios
• Darnos cuenta si vale la pena solucionar este
  problema ($$)




                                              13
Discovery Tasks
A ensuciarse las manos y “salir del edificio”




                                                14
Cust. Discovery tasks




Source: Ash Maurya, Running Lean, 2010
Task#1 Multiple Canvases
               (done)
Objective:
  – Document what is in our mind (hypotheses)
  – Document customer`s feedback on the
    hypotheses we have (pivoting if necessary)
  – Common language
Task#2 Interviews Preparation (Done)

Objective:
  – Get ready to start interviewing real customers
  – Select first potential customers (in the market
    segment you decided to attack)
  – First approaches to the customer channels
  – Decouple the problem from the solution and test
    the problem before binding yourself to a solution
Task#3 Problem Interview (done)
Objective:
  – Know which problem is worth solving for the
    customer (Talk to customers to understand their
    worldview before formulating a solution)
  – We want to answer:
     • Customer Segments: Who has the pain? (Early
       adopters)
     • Problem: What are you solving?
Task#3 Problem Interview (done)




Source: Ash Maurya, Running Lean, 2010
Para la semana #7




                    20
Task #4 MVP v1.0 (Demo)
Objective:
  – Place the first attempt of our product/service’s
    value proposition in front of the customer, in order
    to diminish the uncertainty around each hypothesis
    under test
  – We use the term “demo” loosely to refer to
    anything that can stand in place for the actual
    solution
EXAMPLE
 • Hypothesis: customers were willing
   and ready to buy shoes online
 • Experiment: ask to take pictures of
   inventories in shoe stores and offered to
   buy them after selling them online

 • Experiment designed for one
   question: is there already sufficient
   demand for a superior online
   shopping experience? -> YES
 • This is an MVP



                                           22
EXAMPLE
 • Hypothesis: there is a space for a new
   airline in the industry, fair rates, good
   quality
 • Experiment:Virgin Air started in 1984
   with a single Boeing 747 flying a single
   route (Gatwick to Newark and back)
 • ->they added more planes and more
   routes. They are now one of the
   largest and most profitable airlines
   in the world.
 • This is an MVP



                                               23
EXAMPLE




Source: http://techcrunch.com/2006/07/15/is-twttr-interesting/   24
EXAMPLE
 • Hypothesis: there is a space for a service
   that allow group of friends to share
   messages between them
 • Experiment: 2006 TWITTR is
   launched, using SMS has a way to
   interact with a group of friends
 • People started to use it to share
   their status more than regular
   messages…social network around
   SMS system

 • This is an MVP

                                            25
Task #4 MVP v1.0 (Demo)
• Make it look real
• Internal vs. External
  (customer) mockups
• Simulate the customer’s
  behavior
• The mockup needs to be
  quick to iterate
Task #4 MVP v1.0 (Demo)
• The mockup needs to
  minimize on waste
• Each problem solved must
  be present in your MVP
• Use real-looking information
  (NOT lorem ipsum !!)
• THINK BIG, ACT SMALL!!
Para la semana #8




                    28
Task #5 Solution Interview

Objective:
  – Take our first product demo
    (MVP, draft, mockup, etc) out to the real customer
    and achieve problem/solution fit.
  – Answer the questions:
      • Solution: How will you solve these problems?
      • Revenue Streams: What is the Pricing Model?
Task #5 Solution Interview




Source: Ash Maurya, Running Lean, 2010
About Pricing Test
• Test Pricing using the “starting price” you
  determined earlier for this Customer Segment
• Your earlier probing on demographics should
  have revealed what price to test
• There are many different strategies-> we will
  have a whole topic on this



                                              31
RESUMIENDO




             32
Resumiendo
   We know what our
customers need and they      MVP (or multiple ones)
 are willing to pay for it

                    Discovery- we
                      are ready!

                             We are ready to express
 Our idea has changed
                             how our team and idea
 (perhaps many times)
                                  have evolved

                                                       33
2_FIRST PROJECT
PRESENTATION
Preparation for class #7
This is 20% of your grade, remember!




                                       34
What you must present
1. Start with your project’s value proposition
   (pitch)
2. Process from your initial idea until now (all
   pivots you made)
   – Follow chronological sequence of changes
   – Use the canvas to structure your presentation
     (remember your pivots are based on each module of
     the canvas)
3. Show customer’s problem interview results
4. Show the MVP v1.0 details
                                                         35
Constraints & Tips
1. 5 minutes, not more (we will have a clock!)
2. Max. 10 slides
3. Language: Initial pitch in English, rest could be in Spanish
4. DEADLINE TO BE UPLOADED TO SLIDESHARE.NET AND
   SHARED IN THE BLOG: MONDAY 16TH, 11:59 AM (DELAY WILL
   CAUSE LOWER GRADE!)
5. More images the better
6. Practice your presentation, do not memorize it…You will only
   make an awesome presentation by being sure about what
   you say


                                                             36
The 10 slides
1. Front page w/logo and team (1 slide)
2. Pitch (value proposition) (1 slide)
3. Business Model Canvas (clear, not small) (1-2
   slides)
4. Problem Interview Results (1-2 slides)
5. Canvas Changes (1-2 slides)
6. MVP version 1 –DEMO (1-2 slides)

                                               37
Preguntas?



             38

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Puc class6 discovery_2

  • 1. Class 6 ICS 2014 How to Build a Startup Entrevistas, MVP…que hacer ahora? Customer Discovery_Parte 2 With the Support of: www.realstarters.com 1
  • 2. INDEX PARTE 1 PARTE 2 • Dónde estamos? • Speaker • Discovery_parte2 • Ben Kaplan • La última clase • Tema: “Startups are • Entrevista del problema, conclusiones awesome” • Ejemplos MVPs • Presentación Avances Clase #7 2
  • 5. Some Stats- Main Problems Equipos con problema Encontrar clientes Entender problemas Seguir el script de la entrevista Documentar Nerviosismo Explicar mi idea Skype No sabían que hacer Otros 5
  • 6. 0_DÓNDE ESTAMOS Qué hemos visto hasta ahora? 6
  • 7. • Distintos caminos en la vida Clase 1- Qué es • Emprender el camino arriesgado • Por qué ahora? Emprender • Algunos Paradigmas (Dinero, Idea, etc) • Fallar en nuestra sociedad Clase 2- Miedo a • La importancia de fallar temprano y seguido • Que es un MVP Fallar • Qué es un PIVOT • Disruptive technology Clase 3- Generar y • Diferencia entre idea y oportunidad • Cómo generar y filtrar ideas Compartir ideas • Ejecución & Canvas • Framework de trabajo Clase 4- • Qué es y qué no es? • 4 pasos ; Discovery & Validation Ejecución, CustDev • Entrevistar a clientes • Cómo entrevistar a clientes • Entrevista del problema Clase 5- Discovery • MVP 1.0 • Entrevista de la solución
  • 8. • Entrevistas, conclusiones Clase 6- • MVP…ejemplos! Discovery_Parte 2 • Preparación presentación clase #7
  • 9. 1_Discovery Build something that people want (important but not enough) 9
  • 12. Discovery & Validation • Do you have a problem worth Solving? • Have you built something – Hypothesis statements • Business Model Canvas customers want? (input) – MVP Experimenting – Customer Interviews – Product/Market fit testing • Preparation • Problem Interview • Solution Interview
  • 13. Discovery • Meta: Comprobar que el producto resuelve un problema para un grupo identificado de usuarios • Darnos cuenta si vale la pena solucionar este problema ($$) 13
  • 14. Discovery Tasks A ensuciarse las manos y “salir del edificio” 14
  • 15. Cust. Discovery tasks Source: Ash Maurya, Running Lean, 2010
  • 16. Task#1 Multiple Canvases (done) Objective: – Document what is in our mind (hypotheses) – Document customer`s feedback on the hypotheses we have (pivoting if necessary) – Common language
  • 17. Task#2 Interviews Preparation (Done) Objective: – Get ready to start interviewing real customers – Select first potential customers (in the market segment you decided to attack) – First approaches to the customer channels – Decouple the problem from the solution and test the problem before binding yourself to a solution
  • 18. Task#3 Problem Interview (done) Objective: – Know which problem is worth solving for the customer (Talk to customers to understand their worldview before formulating a solution) – We want to answer: • Customer Segments: Who has the pain? (Early adopters) • Problem: What are you solving?
  • 19. Task#3 Problem Interview (done) Source: Ash Maurya, Running Lean, 2010
  • 20. Para la semana #7 20
  • 21. Task #4 MVP v1.0 (Demo) Objective: – Place the first attempt of our product/service’s value proposition in front of the customer, in order to diminish the uncertainty around each hypothesis under test – We use the term “demo” loosely to refer to anything that can stand in place for the actual solution
  • 22. EXAMPLE • Hypothesis: customers were willing and ready to buy shoes online • Experiment: ask to take pictures of inventories in shoe stores and offered to buy them after selling them online • Experiment designed for one question: is there already sufficient demand for a superior online shopping experience? -> YES • This is an MVP 22
  • 23. EXAMPLE • Hypothesis: there is a space for a new airline in the industry, fair rates, good quality • Experiment:Virgin Air started in 1984 with a single Boeing 747 flying a single route (Gatwick to Newark and back) • ->they added more planes and more routes. They are now one of the largest and most profitable airlines in the world. • This is an MVP 23
  • 25. EXAMPLE • Hypothesis: there is a space for a service that allow group of friends to share messages between them • Experiment: 2006 TWITTR is launched, using SMS has a way to interact with a group of friends • People started to use it to share their status more than regular messages…social network around SMS system • This is an MVP 25
  • 26. Task #4 MVP v1.0 (Demo) • Make it look real • Internal vs. External (customer) mockups • Simulate the customer’s behavior • The mockup needs to be quick to iterate
  • 27. Task #4 MVP v1.0 (Demo) • The mockup needs to minimize on waste • Each problem solved must be present in your MVP • Use real-looking information (NOT lorem ipsum !!) • THINK BIG, ACT SMALL!!
  • 28. Para la semana #8 28
  • 29. Task #5 Solution Interview Objective: – Take our first product demo (MVP, draft, mockup, etc) out to the real customer and achieve problem/solution fit. – Answer the questions: • Solution: How will you solve these problems? • Revenue Streams: What is the Pricing Model?
  • 30. Task #5 Solution Interview Source: Ash Maurya, Running Lean, 2010
  • 31. About Pricing Test • Test Pricing using the “starting price” you determined earlier for this Customer Segment • Your earlier probing on demographics should have revealed what price to test • There are many different strategies-> we will have a whole topic on this 31
  • 33. Resumiendo We know what our customers need and they MVP (or multiple ones) are willing to pay for it Discovery- we are ready! We are ready to express Our idea has changed how our team and idea (perhaps many times) have evolved 33
  • 34. 2_FIRST PROJECT PRESENTATION Preparation for class #7 This is 20% of your grade, remember! 34
  • 35. What you must present 1. Start with your project’s value proposition (pitch) 2. Process from your initial idea until now (all pivots you made) – Follow chronological sequence of changes – Use the canvas to structure your presentation (remember your pivots are based on each module of the canvas) 3. Show customer’s problem interview results 4. Show the MVP v1.0 details 35
  • 36. Constraints & Tips 1. 5 minutes, not more (we will have a clock!) 2. Max. 10 slides 3. Language: Initial pitch in English, rest could be in Spanish 4. DEADLINE TO BE UPLOADED TO SLIDESHARE.NET AND SHARED IN THE BLOG: MONDAY 16TH, 11:59 AM (DELAY WILL CAUSE LOWER GRADE!) 5. More images the better 6. Practice your presentation, do not memorize it…You will only make an awesome presentation by being sure about what you say 36
  • 37. The 10 slides 1. Front page w/logo and team (1 slide) 2. Pitch (value proposition) (1 slide) 3. Business Model Canvas (clear, not small) (1-2 slides) 4. Problem Interview Results (1-2 slides) 5. Canvas Changes (1-2 slides) 6. MVP version 1 –DEMO (1-2 slides) 37