3. Objectives
• Increase understanding, awareness and appreciation
of diversity, inclusion and cultural competence
• Gain insights and understand ways we can foster a
more cohesive workforce
• Gain knowledge of health care’s commitment to
diversity and inclusion
5. Diversity-
Who Me? Am I Unique?
Group Activity:
I am a __________________,
__________________,
__________________, and
__________________.
Are there similarities?
Are there differences?
6. Diversity & Inclusion Defined
Diversity is
Similarities, differences and opportunities inherent in the
individual and organizational characteristics that shape our
workplace
It is about how we value and appreciate those that are unlike
ourselves
Inclusion is
Respecting and valuing our diversity and uniqueness
Collaboration; learning from differences
Flexibility and fairness
Involving and valuing people
7. There are 3 primary categories of diversity:
Biological
Race Color Sexual Orientation Age
Ethnicity Gender Ability (Physical and Mental)
Cultural (personal)
Religious beliefs Nationality Marital status
Hobbies Military Experience Language
Parental status Income
Workplace
Roles/responsibilities Organizational level Job title
Function Union/Non-union
9. Culturally Competent Care….
Culturally Competent Caregivers
The ability to respond effectively and appropriately to different
cultural/generational contexts in the workplace.
• Seek first to understand
others’ point of views; then
to be understood
• Don’t stereotype
• Don’t judge others by your
own cultural standards
• Don’t assume your culture’s
way is the only way
• Don’t talk down to anyone-
communicate effectively
• Acknowledge & accept
differences
• Respect others’ opinions
• Be open to learning about
other and ideas
• Give others the benefit of
the doubt in dispute
10. The Benefit of Workforce Diversity,
Inclusion and Cultural Competence
• Improves understanding of those you work
for, with, and around
• Creates an environment that allows everyone
to reach their full potential
• Strengthens our relationship with the
community
• Provides multiple perspectives on problem
solving
• Better performance outcomes
• Increases employee & physician engagement
• Improves the patient experience
11. Reflection or “EQ” Statements
I can recognize my own biases and assumptions about
others.
• I am comfortable with different cultures.
I am familiar with the different kinds of diversity and can
speak comfortably about them with others.
I recognize there is more than one way to lead or be
successful
12. What can YOU do?
• Be open about
differences
• Don’t make assumptions
• Encourage questions
• Establish/maintain
friendships with people
different from you
• Don’t ask someone to be
a spokesperson for
his/her group.
• Don’t tell ethnic or
sexual jokes
• Be honest about your
feelings
• Remember that mistakes
happen
13. Food for Thought:
Do you encourage others to bring their “full self”
to work?
My ideas
My opinions
My personality
My background
My uniqueness
14. Celebrate Diversity!!!
• Take pride in your own uniqueness
• Welcome others as individuals with special qualities
• Enjoy your similarities and differences…
30. Summary
• Define your challenges
– Technological as well as personal
• Set realistic expectation
– Mastery is not achieved overnight
• Keep your eye on the goal
– Mentorship programs
31. Resources
• <Intranet site text here>
<hyperlink here>
• <Additional reading material text here>
<hyperlink here>
• This slide deck and related resources:
<hyperlink here>
This template can be used as a starter file for presenting training materials in a group setting.SectionsRight-click on a slide to add sections. Sections can help to organize your slides or facilitate collaboration between multiple authors.NotesUse the Notes section for delivery notes or to provide additional details for the audience. View these notes in Presentation View during your presentation. Keep in mind the font size (important for accessibility, visibility, videotaping, and online production)Coordinated colors Pay particular attention to the graphs, charts, and text boxes.Consider that attendees will print in black and white or grayscale. Run a test print to make sure your colors work when printed in pure black and white and grayscale.Graphics, tables, and graphsKeep it simple: If possible, use consistent, non-distracting styles and colors.Label all graphs and tables.
This is another option for an Overview slides using transitions.
This is another option for an Overview slide.
What will the audience be able to do after this training is complete? Briefly describe each objective how the audiencewill benefit from this presentation.
Use a section header for each of the topics, so there is a clear transition to the audience.
Add slides to each topic section as necessary, including slides with tables, graphs, and images. See next section for sampletable, graph, image, and video layouts.
Keep it brief. Make your text as brief as possible to maintain a larger font size.
Add a case study or class simulation to encourage discussion and apply lessons.
Discuss outcomes of the case study or class simulation.Cover best practices.
Summarize presentation content by restating the important points from the lessons.What do you want the audience to remember when they leave your presentation?Save your presentation to a video for easy distribution (To create a video, click the File tab, and then click Share. Under File Types, click Create a Video.)
