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How do you listen to your customers / clients? ,[object Object],[object Object],[object Object],[object Object],Helping you listen to your customers
Overview   ,[object Object],[object Object],[object Object],[object Object],[object Object]
Survey: “Do You Listen to  Your Customers?” ,[object Object],[object Object],[object Object],[object Object],[object Object]
Who took part in the survey? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Methods used to find out  their customers’ views
Reasons for not listening  to their customers
A Round Tuit
Reasons for not listening  to their customers
Changes made leading to improvements in:
Summary of the survey   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Listening options  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Jason’s experiences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Allison’s experiences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of listening  to your customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank you for listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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How do you listen to your customers? Norwich Business Club October 2011.