The first webinar in the Business Meets IT Webinar series. Join us as we take a look at not only why IT must deliver a great user experience in 2014, but give insight on how this will be achieved. Presented by RES Software founder and CTO Bob Janssen, and Chief Evangelist Sean Donahue. Watch the full webinar with Bob and Sean including a live demo of the RES IT Store at http://ow.ly/tvEp9. There you can also find out more information about the Business Meets IT webinar series. www.itstore.com

1. Episode 1: Mind the Gap!
Why IT Will Deliver a Great User Experience
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2. YOUR
PRESENTERS
Bob Janssen,
CTO & Founder
Sean Donahue,
Chief Evangelist
#BusinessMeetsIT
Ask your questions on Twitter for your
chance to win a $10 Amazon Gift Card!
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Copyright © 2014, RES Software. All rights reserved. 0113

3. IT’s a Journey
Future
Past
Today
Orchestrate
Value
Automated
Service
Virtualized
Proactive
Reactive
Standardized
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4. IT Consumerization, Cloud Computing & App Stores
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5. IT Challenges
• Best Services
• Highest Security
• Lowest Costs
User Expectations?
Speed of Delivery?
Complexity?
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6. The CIO’s Problems
I’m not perceived as a trusted service provider
My users are circumventing my IT
I’m not seen as delivering real value
My IT organization is perceived as hard to work with,
slow, reactive and even unresponsive
We are known as “The Department of No”
We are a cost center for the business
How can I increase the value we bring to the business?
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7. Bridging the Gap for Better IT Services
Transform how users consume IT services through proactive, secure and
automated delivery and return of IT resources, with a great user experience.
RES IT Store
An automated
self-service portal
for all IT services,
available 24/7/365
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8. What RES IT Store Customers are Saying …
“The RES IT Store enables a single point of
access for all IT services, providing the
convenience and instant response the user
needs with the security, compliance and control
demanded by the business.”
“IT departments have become, or are starting to become,
service-centric operations. Overtime, we need to think of
our users as service consumers so they can choose how
to compose their workspaces. The RES IT Store is the
ultimate way to aggregate everything into a one stop IT
shop.”
“It’s a powerful tool. We were able to transform our
onboarding and offboarding processes from manual and
time consuming to completely automated.”
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9. IT Store Best Practices
•
•
•
•
•
IT Store Getting Started Guide
IT Store Project Methodology
IT Store Project Templates
IT Store Installation Guide
Integration Guides for
•
•
•
•
•
ServiceNow, Citrix XenMobile, MobileIron
Salesforce.com, Microsoft Office 365
Microsoft System Center, LANDesk
Human Resources Management Systems
RES Automation Manager and RES Workspace Manager
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10. Choosing the Right Approach
App Store
•
•
•
•
Windows
SaaS
Mac
Mobile
Employee
Onboarding
Off-boarding
• Windows
• SaaS
Service Desk
Automation
Workspace
Self Servicing
• Top 10 Tickets
• Existing Run
Books
• Apps
• Data
• Security
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11. Password Resets
1.
2.
3.
4.
5.
6.
User can request a password reset from their logon screen
User needs to provide their username
Confirmation link is sent to their private e-mail address
User confirms their identity by confirming the link
Automation creates temporary password and sends it to private e-mail
User can log on – problem solved
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12. Stop, DEMO TIME!
Onboarding & Workflow
Unified Experience & Branding
Publication Wizards
Service Panel
Integration
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13. Demo for Forrester Research – Dec 13, 2013
• “This is easy!”
• We’ve seen dozens of technologies demoed before – but
nothing compares to RES IT Store.
• It’s a great experience and simple for the user as well as IT.
• RES provides a comprehensive approach: end to end not only
from a device perspective but also all content.
• RES Software can really connect IT to the business, becoming
an aggregator of IT services through automation and
integration across the delivery stacks of IT.
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14. RES Suite 2014
“The fulfillment of 15 years of
vision, software development
and customer experience,
RES Suite 2014 is a true
software platform.”
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15. The Strategic Platform for IT Service Delivery
RES Suite
HR
<RES<IT< < Existing Identities > > > > >
< Store
RES Workspace Manager
Automation Packs
for Mobility and Cloud
Dynamic Configuration
IT Service Delivery and Return
Adaptive Security
Self Servicing and Workflow
Delegation and Compliance
Automation
Cloud
RES Automation Manager
MDM/EMM
IT Delivery
PCLM
Infrastructure
Provisioning
App & Desktop
Virtualization
RES Virtual Desktop Extender
RES Baseline Desktop Analyzer
Service Catalog
AD
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16. Why IT Will Deliver a Great User Experience
•
$3.6 million savings (225%
ROI and 6.3 month payback)
•
•
25% reduction in help desk
tickets within 30 days
•
New worker productivity in
hours versus 6 weeks
•
Users can get the IT services they need,
quickly and automatically
IT can meet and exceed user expectations
Delivery and return of IT services happens
instantly and 24/7/365
IT can become a trusted partner and valueadded service provider to the business
The gap between business and IT is
bridged
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17. 17

18. Check out ITStore.com
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19. RES Suite 2014: Where Business Meets IT
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20. Thank you!
…Questions?
CONNECT
WITH
US!
Bob Janssen,
CTO & Founder
@bobtopus
 Visit us on www.itstore.com
 Join Upcoming Webinar:
Beyond the Enterprise App Store
Sean Donahue,
Chief Evangelist
@SeanDo40
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