Software Tools for Operations and Maintenance Management - Richard Fox-Ivey

Agenda
• Introduction to Deighton
• The Integration of Strategic and Tactical
Systems
• Client Case Study: Downer Group
Australia
• Question and Answer


Introduction to Deighton
• Business Focus:
Deighton helps its Clients to better
manage their roadway networks
• Market Offering:
Commercial-of-the-shelf solution
for roadway asset management
• Longevity:
25+ years PMS and AMS industry
leadership
• Innovation:
A pioneer in the PMS industry and
an earlier adopter of the AMS
philosophy


dTIMS: Deighton’s Total Infrastructure
Management Solution

System Solutions Solution Accelerators

dTIMS CT dTIMS md
dTIMS Strategic Asset dTIMS Management
Management Dashboard

dTIMS MM dTIMS wf
dTIMS Maintenance dTIMS Workflow
Management


dTIMS; The Solution for 20 State DOTs
1990
1989 1995
1994
1993
1993 1992 2011 2002 1993

1997 2007
1992
1992 1992
1997
1993

2001
2011
1991

Partnering for long-term success:
80% of our State DOT Clients have
been Clients for more than 15 years

What Does dTIMS CT Do?
• dTIMS CT is a Strategic
Level tool
• It models the performance of
your network (roads, bridges,
utilities, signs, etc.)
• Over a long time/traffic
• Under your constraints
(budget, LOS, etc.)
• Evaluates thousands of
potential maintenance
strategies
• Recommends the strategies
with the highest ROI (meeting
your constraints)

MM is Operational Asset Management

• The day-to-day, week-to-
week, month-to-month,
activities which support Project
your long-term objectives Planning
• An important part of the asset dTIMS CT
management life-cycle
• Challenges without
integration:
– Incomplete feedback
regarding work performed
Operate and
– long-term vs. short-term Maintain
Development
disconnect dTIMS CT
dTIMS MM
– Models don't reflect reality
– Planning in a vacuum


Global Economy Driving
Maintenance Innovation
• The worldwide economic state is driving demand for increased
governmental budget performance and spending transparency
• Difficult decisions; to fund or not to fund
• Roadway maintenance departments in top 3 areas of spend so
a logical target for cuts
• Budget scrutiny is driving the shift focus on engineering inputs
(labour, materials, equipment) to outcomes (Level Of Service)
• Outsourcing of maintenance responsibility on the rise
• Cost effectiveness of outsourcing being measured through
Maintenance Quality Assurance


Australia is a World Leader in PBMC
• Of the roughly $30B spent annually in Australia for
maintenance across a number of sectors, more than
50% is contracted-out
• One of the key challenges with outsourcing is the need
for clear and measurable performance standards
• However, despite the growing popularity of
outsourcing, standardization is far from a reality

Australia’s largest private-sector maintainer, Downer
Group, is faced with the challenge of addressing these
varied requirements…profitably


Downer: Some Metrics

Roads
Services supplier to infrastructure + resources sector
Maintain > 27,000 km public road networks –
Asia/Pacific focus – other Regions evolving
Australia’s largest private sector maintainer
Design, build, operate and maintain assets
Variety of contract models
Approximately 25,000 people
Asset and maintenance management; design;
Approximate A$5.4b turnover
construction; bitumen supply; bituminous product
Group based on a series of significant Australian
manufacturing
and New Zealand businesses
Downer a leading services provider in New Zealand


Downer Group: Key Sectors


Downer Australia Business Profile
Share of Group revenue1
• Capabilities include: 50% ($3.3b)

− Asset Management − Civil Contracting
− Project Delivery − Electrical Contracting
− Surfacing − Mechanical
Contracting
− Engineering/Design
− Multi-discipline
− Industrial Maintenance Key customers
Construction
& Services
− Facilities/Field • Australian Rail Track Corporation
− Communications • Main Roads WA
Services
Infrastructure • Xstrata Coal
− Rail Infrastructure • BHP Billiton
• Over 11,500 employees • Rio Tinto Aluminum
• Landcorp
• Around 100 offices/sites across • Powerlink Queensland
• Vestas
Australia • Foxtel
• Woodside Burrup
1Plus, importantly for this presentation, many Local Government
and Federal Government clients as well as key private
organizations who own and operate road infrastructure networks


Key Road Maintenance Management Contracts

Main Roads WA – Western
Australia
Integrated Service
Arrangements (ISA) - Alliance Kimberley ISA

VicRoads Corporation – Queensland Main Roads
Victoria (QDMR) – Queensland
North East Maintenance Ipswich and Bli Bli Networks
Gascoyne Alliance Schedule of Rates
Mid West ISA

Dept Transport Energy
Infrastructure (DTIE) – SA
Various State Road Networks:
Schedule of Rates Roads and Traffic Authority
(RTA) – New South Wales
North Sydney Network:
Performance Based
Perth Metro ISA Mornington Peninsula Shire
Council – Victoria
“Safer Local Roads” Contract
Performance Dept Infrastructure Energy
Resources (DIER) – Tasmania
Southern Tasmanian Road
Network: Schedule of Rates

VicRoads Corporation –
Victoria
Various State Road Networks
Schedule of rates


Challenges Faced by the Contractor:
The Downer Experience
• Little standardization in projects requires agility in
planning an execution
• Maintenance activities most required, and their relative costs,
can vary significantly from geography to geography due to
traffic loading, climate, materials and as-built design all impact
performance
• The existing technological solutions available on the
market limited; hard-coded, mainframe-based, not
transportation-centric
• Existing systems also expensive to maintain and time-
consuming to configure and deploy to meet requirements of
each contract

Experience with Existing MM Systems
• Missing basic road
management concepts
• Require a lot of
“configuration/implementation”
to fit with transportation sector
• LRS support lacking or poor
at best
• Focus more on being a “data
repository”
• Integration with long-term
planning tools (dTIMS CT)
non-existent


The Opportunity
• Replace existing MM tools with
a more robust system
• Adopt contemporary technology:
Internet Browsers, Service-
Oriented-Architecture and Mobile
devices
• Draw upon a strong history of
working with Deighton’s dTIMS
CT to model network
performance over the life of the
contract
• Manage the entire infrastructure
lifecycle from Project Planning,
through Development, through to
Operations and Maintenance in
one system


Challenges and Solutions


Challenge: Configurability
Challenges Solution
• Little • Service Oriented
standardization in Architecture
projects • Role-based
• Diverse user • Modular deployment
requirements drive • Automated
different business Workflow
processes capabilities


Modular Deployment
• Core System
• Optional Modules
– Work Order Module
– Scheduling Module
– Financial Module
– Inspections Module
– Work Flow Module
– Customer
Service/Request

Quickly Tailor to Different Business Models
Automated Workflow tailors the system to your unique business
model

Service Service
Reporting
• Phone Call about Pothole
• CRM Data Entry
Order • Work can be scheduled
immediately (if urgent) or
Delivery • Completed Work Order
uploaded
• Location automatically • dTIMS MM creates a
Work Order
for future
• Resources assigned
• Field crew perform work
(fill pothole)
• CRM notified issue is
closed and citizen can be
•Stats regarding
assigned
• Auto populate of Location (people, material, • Field crew update Work notified service delivery
and relevant information equipment) Order quantities and • Information passed to tracked and can
from CRM other details (mobile dTIMS
tablet) be reported
Service Close
Scheduling
Request Service

• Each data element (process) can live inside or outside dTIMS MM
• The Workflow engine allows stages to be added/removed/modified/order
changed
• Each functional area can have its own Workflow(s)


Workflow Example
Example Downer Scenario

• Work performed and
Reporting
accomplishment
recorded • Stats regarding
• Defect close, CRM issue
closed service delivery
• Information passed to tracked and can
dTIMS CT be reported
Service
Inspection Analysis Delivery
• Citizen calls Request • Inspector performs for Action
• CRM Entry inspection in the
• Workflow generates • Results of inspection
field using AMIS
• Draft Defect an inspection request
Pro Mobile
consider against
• Relevant Inspector contract specification
Notified • Has the UDSL been
reached?
Citizen Inspection Reporting
• Inspection analysis
Inquiry Complete determines no action
required • Stats regarding
• Defect inactive, CRM service delivery
issue closed tracked and can
be reported
Service
Closed


Workflow Example
Basic Roadway Management Scenario

Work
Reporting
• Citizen calls Request • Work is performed
• CRM Entry • Work accomplishment
• Draft Work Order updated and • Stats regarding
• Draft Defect generated uploaded service delivery
• Confirmed Defect • Manager assigned
tracked and can
work order
be reported
Citizen Work
Inquiry Complete


Example Workflow


Challenge: Mobile Access
Challenges Solution
• Inconsistent access to • Can operate as “sometimes
Wi-Fi/Cellular in the connected” (do not need
internet/cellular coverage)
field
• Role-based configuration of
• Additional costs for MM as opposed to a new
“mobile version” of the application
MMS • Maintenance and
configuration is same as
• Additional effort and
office side
fees to maintain mobile
version


ROLE-BASED FUNCTIONALITY

Challenge: Integration of the
Strategic and Tactical

Challenges Solution
• Incomplete feedback • dTIMS CT holds the strategic
regarding work plan
• dTIMS MM tracks what you
performed actually did
• long-term vs. short- • Pushing the CT plan to MM
term disconnect allows you to execute the plan
• Pushing the MM
• Models don't reflect accomplishments to CT allows
reality you to track the progress of the
plan
• Planning in a vacuum

STRATEGIC PLAN INTEGRATION

Integration Benefits
 Better communication
 Improved asset history
 Avoid wasted effort through conflicting
activities performed on same section/asset
 Ability to improve LCCA models over time
 Bringing a planning-approach to the
maintenance department


Thank You!


For More Information…
Richard Fox-Ivey
Deighton Associates Ltd.
Whitby, Ontario
Richard.fox-ivey@deighton.com
Mobile: +1.905.431.6998

Deighton provides Asset
Management System consulting
and software solutions to 400+
DOTs and DPWs worldwide;
including 40% of State DOTs
www.deighton.com


Sample Additional User
Interfaces


MAPPING; LRS AND SPATIAL (GPS)

RECORD WORK ACCOMPLISHMENTS

ASSET DATA REPOSITORY

BUDGETING

Software Tools for Operations and Maintenance Management - Richard Fox-Ivey

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