1. March 12, 2010 Placeholder for Presentation Name

2. SHRM Presents The Changing Face of Employee Engagement Ryan Gunhold Associate Faculty & Education Consultant March 2010 Timothy Sprake HR Director

9. Outcomes Influenced By Employee Engagement Reputation Customer Satisfaction Absenteeism Retention Employee Engagement

13. Gender Quiz My job gives me the opportunity to do the things I do best. This organization provides me the opportunity to improve my professional knowledge. Senior Management of this organization is concerned about the employees. I have an opportunity to participate in decisions made by my supervisor that affect my work environment. All in all, I am satisfied with my job.

14. Changing Priorities Age Group Importance (6=Most Important)

15. Employee Engagement & Diversity Satisfaction % Favorable

18. The Face of CityU

21. Percent Favorable Best-in-Class – 90 th Percentile in our database. Three Dimension Opportunities from Data Analysis

23. Male vs. Female

24. AGE

25. Years of Service

28. Key Drivers of Employee Engagement

29. Action Planning in Action Pro ®

30. Action Pro ® / Action Planning Process

31. Action Planning to Lowest Organizational Level

32. Submit Action Plan to Supervisor & wait for approval Action Planning Process Meet with your Supervisor to discuss Department Opportunities Global Opportunities for Senior Management Develop Action Plan with Action Pro ® Implement & Communicate Action Plan APulse : Measure Results Discuss /adjust Action Plan with staff

35. Employee Engagement & Diversity Satisfaction

37. Questions / Comments October 2, 2007 Thank You!