SlideShare a Scribd company logo

Creating Customer Engagement Strategies

•
•
Richard Sedley
Richard Sedley
Business
1 of 45
Download to read offline
Creating customer engagement strategies Richard Sedley cScape Customer Engagement Unit
Permission Search Customer Email Community based engine Relationship marketing marketing optimisation management Surveying Content Loyalty Channel Findability and management programmes extension research Search Touch Proposition Usability engine Web metrics strategies development marketing
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies
Creating Customer Engagement Strategies

Recommended

What Is Customer Engagement?
What Is Customer Engagement?What Is Customer Engagement?
What Is Customer Engagement?Braze (formerly Appboy)
 
Internal customers and team work
Internal customers and team workInternal customers and team work
Internal customers and team workChandani Kanthi Basnayake
 
Creating customer centric culture for your organisation
Creating customer centric culture for your organisationCreating customer centric culture for your organisation
Creating customer centric culture for your organisationDr. Janne Ohtonen
 
11 Ways to Help You Improve First Call Resolution
11 Ways to Help You Improve First Call Resolution11 Ways to Help You Improve First Call Resolution
11 Ways to Help You Improve First Call ResolutionTalkdeskInc
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementMishaalhk
 
Excellent customer service
Excellent customer serviceExcellent customer service
Excellent customer serviceDalhatu Usman
 
Customer Experience (cx) vs. Customer Service: and How Both are Important
Customer Experience (cx) vs. Customer Service: and How Both are ImportantCustomer Experience (cx) vs. Customer Service: and How Both are Important
Customer Experience (cx) vs. Customer Service: and How Both are ImportantNaina Rajput
 
Customer service
Customer serviceCustomer service
Customer serviceIGilmore
 

Recommended

What Is Customer Engagement?
What Is Customer Engagement?What Is Customer Engagement?
What Is Customer Engagement?Braze (formerly Appboy)
 
Internal customers and team work
Internal customers and team workInternal customers and team work
Internal customers and team workChandani Kanthi Basnayake
 
Creating customer centric culture for your organisation
Creating customer centric culture for your organisationCreating customer centric culture for your organisation
Creating customer centric culture for your organisationDr. Janne Ohtonen
 
11 Ways to Help You Improve First Call Resolution
11 Ways to Help You Improve First Call Resolution11 Ways to Help You Improve First Call Resolution
11 Ways to Help You Improve First Call ResolutionTalkdeskInc
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementMishaalhk
 
Excellent customer service
Excellent customer serviceExcellent customer service
Excellent customer serviceDalhatu Usman
 
Customer Experience (cx) vs. Customer Service: and How Both are Important
Customer Experience (cx) vs. Customer Service: and How Both are ImportantCustomer Experience (cx) vs. Customer Service: and How Both are Important
Customer Experience (cx) vs. Customer Service: and How Both are ImportantNaina Rajput
 
Customer service
Customer serviceCustomer service
Customer serviceIGilmore
 
Customer Loyalty and Retention strategies
Customer Loyalty and Retention strategiesCustomer Loyalty and Retention strategies
Customer Loyalty and Retention strategiesDung Tri
 
Customer engagement
Customer engagementCustomer engagement
Customer engagementTom Tsongas, PMP, CSM
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementAmitanshu Srivastava
 
CUSTOMER SERVICE TRAINING
CUSTOMER SERVICE TRAINING CUSTOMER SERVICE TRAINING
CUSTOMER SERVICE TRAINING Charles Mwakio
 
Crm ppt
Crm pptCrm ppt
Crm pptnileshsen
 
Customer Retention Strategies
Customer Retention StrategiesCustomer Retention Strategies
Customer Retention StrategiesJeff Hurt
 
Customer Relationship Management Strategies Powerpoint Presentation Slides
Customer Relationship Management Strategies Powerpoint Presentation SlidesCustomer Relationship Management Strategies Powerpoint Presentation Slides
Customer Relationship Management Strategies Powerpoint Presentation SlidesSlideTeam
 
Customer Lifecycle Management
Customer Lifecycle ManagementCustomer Lifecycle Management
Customer Lifecycle ManagementDispatch
 
Customer Journey PowerPoint Presentation Slides
Customer Journey PowerPoint Presentation SlidesCustomer Journey PowerPoint Presentation Slides
Customer Journey PowerPoint Presentation SlidesSlideTeam
 
Key Account Management
Key Account ManagementKey Account Management
Key Account ManagementShahzad Khan
 
Customer Experience: Fundamentals
Customer Experience: FundamentalsCustomer Experience: Fundamentals
Customer Experience: FundamentalsMaryam Naeli
 
CRM - Customer Relationship Management
CRM - Customer Relationship ManagementCRM - Customer Relationship Management
CRM - Customer Relationship Management1click
 
Customer Service
Customer ServiceCustomer Service
Customer ServiceMonil Sheth
 
Handling objections
Handling objectionsHandling objections
Handling objectionsNj Lopez-Tan
 
12 Conflict Resolution Tips for Excellent Customer Service
12 Conflict Resolution Tips for Excellent Customer Service12 Conflict Resolution Tips for Excellent Customer Service
12 Conflict Resolution Tips for Excellent Customer ServiceTalkdeskInc
 
How to build customer loyalty
How to build customer loyaltyHow to build customer loyalty
How to build customer loyaltyRemodelers Advantage Inc.
 
Measuring Customer Satisfaction
Measuring Customer SatisfactionMeasuring Customer Satisfaction
Measuring Customer SatisfactionMARY MALASZEK
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementLecksicun
 
Customer Complaint Management
Customer Complaint ManagementCustomer Complaint Management
Customer Complaint ManagementFaakor Agyekum
 
The Essentials of Customer Centricity
The Essentials of Customer CentricityThe Essentials of Customer Centricity
The Essentials of Customer CentricityLemonTree Fundraising
 
A 10-steps solution for on line communication by ImagePro
A 10-steps solution for on line communication by ImageProA 10-steps solution for on line communication by ImagePro
A 10-steps solution for on line communication by ImageProImagePro Communication Projects
 
SCG Social Media Analytics Introduction
SCG Social Media Analytics IntroductionSCG Social Media Analytics Introduction
SCG Social Media Analytics IntroductionChris Rigatuso
 

More Related Content

What's hot

Customer Loyalty and Retention strategies
Customer Loyalty and Retention strategiesCustomer Loyalty and Retention strategies
Customer Loyalty and Retention strategiesDung Tri
 
CUSTOMER SERVICE TRAINING
CUSTOMER SERVICE TRAINING CUSTOMER SERVICE TRAINING
CUSTOMER SERVICE TRAINING Charles Mwakio
 
Customer Retention Strategies
Customer Retention StrategiesCustomer Retention Strategies
Customer Retention StrategiesJeff Hurt
 
Customer Relationship Management Strategies Powerpoint Presentation Slides
Customer Relationship Management Strategies Powerpoint Presentation SlidesCustomer Relationship Management Strategies Powerpoint Presentation Slides
Customer Relationship Management Strategies Powerpoint Presentation SlidesSlideTeam
 
Customer Lifecycle Management
Customer Lifecycle ManagementCustomer Lifecycle Management
Customer Lifecycle ManagementDispatch
 
Customer Journey PowerPoint Presentation Slides
Customer Journey PowerPoint Presentation SlidesCustomer Journey PowerPoint Presentation Slides
Customer Journey PowerPoint Presentation SlidesSlideTeam
 
Key Account Management
Key Account ManagementKey Account Management
Key Account ManagementShahzad Khan
 
Customer Experience: Fundamentals
Customer Experience: FundamentalsCustomer Experience: Fundamentals
Customer Experience: FundamentalsMaryam Naeli
 
CRM - Customer Relationship Management
CRM - Customer Relationship ManagementCRM - Customer Relationship Management
CRM - Customer Relationship Management1click
 
Customer Service
Customer ServiceCustomer Service
Customer ServiceMonil Sheth
 
Handling objections
Handling objectionsHandling objections
Handling objectionsNj Lopez-Tan
 
12 Conflict Resolution Tips for Excellent Customer Service
12 Conflict Resolution Tips for Excellent Customer Service12 Conflict Resolution Tips for Excellent Customer Service
12 Conflict Resolution Tips for Excellent Customer ServiceTalkdeskInc
 
Measuring Customer Satisfaction
Measuring Customer SatisfactionMeasuring Customer Satisfaction
Measuring Customer SatisfactionMARY MALASZEK
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience ManagementLecksicun
 
Customer Complaint Management
Customer Complaint ManagementCustomer Complaint Management
Customer Complaint ManagementFaakor Agyekum
 
The Essentials of Customer Centricity
The Essentials of Customer CentricityThe Essentials of Customer Centricity
The Essentials of Customer CentricityLemonTree Fundraising
 

What's hot (20)

Customer Loyalty and Retention strategies
Customer Loyalty and Retention strategiesCustomer Loyalty and Retention strategies
Customer Loyalty and Retention strategies
 
Customer engagement
Customer engagementCustomer engagement
Customer engagement
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
CUSTOMER SERVICE TRAINING
CUSTOMER SERVICE TRAINING CUSTOMER SERVICE TRAINING
CUSTOMER SERVICE TRAINING
 
Crm ppt
Crm pptCrm ppt
Crm ppt
 
Customer Retention Strategies
Customer Retention StrategiesCustomer Retention Strategies
Customer Retention Strategies
 
Customer Relationship Management Strategies Powerpoint Presentation Slides
Customer Relationship Management Strategies Powerpoint Presentation SlidesCustomer Relationship Management Strategies Powerpoint Presentation Slides
Customer Relationship Management Strategies Powerpoint Presentation Slides
 
Customer Lifecycle Management
Customer Lifecycle ManagementCustomer Lifecycle Management
Customer Lifecycle Management
 
Customer Journey PowerPoint Presentation Slides
Customer Journey PowerPoint Presentation SlidesCustomer Journey PowerPoint Presentation Slides
Customer Journey PowerPoint Presentation Slides
 
Key Account Management
Key Account ManagementKey Account Management
Key Account Management
 
Customer Experience: Fundamentals
Customer Experience: FundamentalsCustomer Experience: Fundamentals
Customer Experience: Fundamentals
 
CRM - Customer Relationship Management
CRM - Customer Relationship ManagementCRM - Customer Relationship Management
CRM - Customer Relationship Management
 
Customer Service
Customer ServiceCustomer Service
Customer Service
 
Handling objections
Handling objectionsHandling objections
Handling objections
 
12 Conflict Resolution Tips for Excellent Customer Service
12 Conflict Resolution Tips for Excellent Customer Service12 Conflict Resolution Tips for Excellent Customer Service
12 Conflict Resolution Tips for Excellent Customer Service
 
How to build customer loyalty
How to build customer loyaltyHow to build customer loyalty
How to build customer loyalty
 
Measuring Customer Satisfaction
Measuring Customer SatisfactionMeasuring Customer Satisfaction
Measuring Customer Satisfaction
 
Customer Experience Management
Customer Experience ManagementCustomer Experience Management
Customer Experience Management
 
Customer Complaint Management
Customer Complaint ManagementCustomer Complaint Management
Customer Complaint Management
 
The Essentials of Customer Centricity
The Essentials of Customer CentricityThe Essentials of Customer Centricity
The Essentials of Customer Centricity
 

Similar to Creating Customer Engagement Strategies

A 10-steps solution for on line communication by ImagePro
A 10-steps solution for on line communication by ImageProA 10-steps solution for on line communication by ImagePro
A 10-steps solution for on line communication by ImageProImagePro Communication Projects
 
SCG Social Media Analytics Introduction
SCG Social Media Analytics IntroductionSCG Social Media Analytics Introduction
SCG Social Media Analytics IntroductionChris Rigatuso
 
WebSide - eBrouchure & Presentation
WebSide - eBrouchure & PresentationWebSide - eBrouchure & Presentation
WebSide - eBrouchure & PresentationWebSide
 
Mastering the customer engagement ecosystem with CQ5
Mastering the customer engagement ecosystem with CQ5Mastering the customer engagement ecosystem with CQ5
Mastering the customer engagement ecosystem with CQ5Lars Trieloff
 
Retail analytics pov
Retail analytics povRetail analytics pov
Retail analytics povrajivhs
 
Eu13 Corp Capabilities
Eu13 Corp CapabilitiesEu13 Corp Capabilities
Eu13 Corp Capabilitieseu13corp
 
Sales & Marketing Maturity Assessment Tool
Sales & Marketing Maturity Assessment ToolSales & Marketing Maturity Assessment Tool
Sales & Marketing Maturity Assessment Tooltiturk
 
Chris scafario's marketing and sales tools for success
Chris scafario's marketing and sales tools for successChris scafario's marketing and sales tools for success
Chris scafario's marketing and sales tools for successChris Scafario
 
PayPal Behavioral Analytics on Hadoop
PayPal Behavioral Analytics on HadoopPayPal Behavioral Analytics on Hadoop
PayPal Behavioral Analytics on HadoopDataWorks Summit
 
Creasionbrand Credo
Creasionbrand CredoCreasionbrand Credo
Creasionbrand Credojovie24
 
Online Business : Optimizing your sales channels, AT INTERNET eCommretail Li...
Online Business : Optimizing your sales channels, AT INTERNET eCommretail Li...Online Business : Optimizing your sales channels, AT INTERNET eCommretail Li...
Online Business : Optimizing your sales channels, AT INTERNET eCommretail Li...AT Internet
 
Holistic marketing framework
Holistic marketing frameworkHolistic marketing framework
Holistic marketing frameworkJohn Gillis
 
Web Communications in the Public Sector
Web Communications in the Public SectorWeb Communications in the Public Sector
Web Communications in the Public Sectorhannonhill
 
Dm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in displayDm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in displayDigital Marketing Arts
 
Dm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in displayDm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in displayDigital Marketing Arts
 
Marketing the new paradigms
Marketing the new paradigmsMarketing the new paradigms
Marketing the new paradigmsTarrystone
 

Similar to Creating Customer Engagement Strategies (20)

A 10-steps solution for on line communication by ImagePro
A 10-steps solution for on line communication by ImageProA 10-steps solution for on line communication by ImagePro
A 10-steps solution for on line communication by ImagePro
 
SCG Social Media Analytics Introduction
SCG Social Media Analytics IntroductionSCG Social Media Analytics Introduction
SCG Social Media Analytics Introduction
 
WebSide - eBrouchure & Presentation
WebSide - eBrouchure & PresentationWebSide - eBrouchure & Presentation
WebSide - eBrouchure & Presentation
 
Web Design Lifecycle
Web Design LifecycleWeb Design Lifecycle
Web Design Lifecycle
 
Mastering the customer engagement ecosystem with CQ5
Mastering the customer engagement ecosystem with CQ5Mastering the customer engagement ecosystem with CQ5
Mastering the customer engagement ecosystem with CQ5
 
Retail analytics pov
Retail analytics povRetail analytics pov
Retail analytics pov
 
Eu13 Corp Capabilities
Eu13 Corp CapabilitiesEu13 Corp Capabilities
Eu13 Corp Capabilities
 
Medha Infosystems
Medha InfosystemsMedha Infosystems
Medha Infosystems
 
Sales & Marketing Maturity Assessment Tool
Sales & Marketing Maturity Assessment ToolSales & Marketing Maturity Assessment Tool
Sales & Marketing Maturity Assessment Tool
 
Chris scafario's marketing and sales tools for success
Chris scafario's marketing and sales tools for successChris scafario's marketing and sales tools for success
Chris scafario's marketing and sales tools for success
 
PayPal Behavioral Analytics on Hadoop
PayPal Behavioral Analytics on HadoopPayPal Behavioral Analytics on Hadoop
PayPal Behavioral Analytics on Hadoop
 
Creasionbrand Credo
Creasionbrand CredoCreasionbrand Credo
Creasionbrand Credo
 
Corporate presentation v3.0
Corporate presentation v3.0Corporate presentation v3.0
Corporate presentation v3.0
 
Online Business : Optimizing your sales channels, AT INTERNET eCommretail Li...
Online Business : Optimizing your sales channels, AT INTERNET eCommretail Li...Online Business : Optimizing your sales channels, AT INTERNET eCommretail Li...
Online Business : Optimizing your sales channels, AT INTERNET eCommretail Li...
 
Marketing Operations Scope
Marketing Operations ScopeMarketing Operations Scope
Marketing Operations Scope
 
Holistic marketing framework
Holistic marketing frameworkHolistic marketing framework
Holistic marketing framework
 
Web Communications in the Public Sector
Web Communications in the Public SectorWeb Communications in the Public Sector
Web Communications in the Public Sector
 
Dm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in displayDm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in display
 
Dm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in displayDm arts d1-workshop-steffen ehrhardt-google-innovations in display
Dm arts d1-workshop-steffen ehrhardt-google-innovations in display
 
Marketing the new paradigms
Marketing the new paradigmsMarketing the new paradigms
Marketing the new paradigms
 

More from Richard Sedley

Feeding the brain: the role psychology plays in buying, eating and enjoying food
Feeding the brain: the role psychology plays in buying, eating and enjoying foodFeeding the brain: the role psychology plays in buying, eating and enjoying food
Feeding the brain: the role psychology plays in buying, eating and enjoying foodRichard Sedley
 
Customer Centric Retail: Nine Lessons from the Digital Frontline
Customer Centric Retail: Nine Lessons from the Digital FrontlineCustomer Centric Retail: Nine Lessons from the Digital Frontline
Customer Centric Retail: Nine Lessons from the Digital FrontlineRichard Sedley
 
The Future of Voice of Customer Programmes - from Research to Customer Engage...
The Future of Voice of Customer Programmes - from Research to Customer Engage...The Future of Voice of Customer Programmes - from Research to Customer Engage...
The Future of Voice of Customer Programmes - from Research to Customer Engage...Richard Sedley
 
Richard Sedley - Foviance New Starter Presentation
Richard Sedley - Foviance New Starter PresentationRichard Sedley - Foviance New Starter Presentation
Richard Sedley - Foviance New Starter PresentationRichard Sedley
 
Time & the attention deficit
Time & the attention deficitTime & the attention deficit
Time & the attention deficitRichard Sedley
 
The challenge of Social & mobile customer engagement
The challenge of Social & mobile customer engagementThe challenge of Social & mobile customer engagement
The challenge of Social & mobile customer engagementRichard Sedley
 
Foviance Simplicity lunchtime discussion
Foviance Simplicity lunchtime discussionFoviance Simplicity lunchtime discussion
Foviance Simplicity lunchtime discussionRichard Sedley
 
Online Educa Berlin 2010
Online Educa Berlin 2010Online Educa Berlin 2010
Online Educa Berlin 2010Richard Sedley
 
4th Annual Online Customer Engagement Survey Report 2010
4th Annual Online Customer Engagement Survey Report 20104th Annual Online Customer Engagement Survey Report 2010
4th Annual Online Customer Engagement Survey Report 2010Richard Sedley
 
3rd Annual Online Customer Engagement Survey Report 2009
3rd Annual Online Customer Engagement Survey Report 20093rd Annual Online Customer Engagement Survey Report 2009
3rd Annual Online Customer Engagement Survey Report 2009Richard Sedley
 
2nd Annual Online Customer Engagement Survey Report 2008
2nd Annual Online Customer Engagement Survey Report 20082nd Annual Online Customer Engagement Survey Report 2008
2nd Annual Online Customer Engagement Survey Report 2008Richard Sedley
 
1st Annual Online Customer Engagement Survey Report 2007
1st Annual Online Customer Engagement Survey Report 20071st Annual Online Customer Engagement Survey Report 2007
1st Annual Online Customer Engagement Survey Report 2007Richard Sedley
 
Winners & Losers in a Troubled Economy: how to engage customer online for com...
Winners & Losers in a Troubled Economy: how to engage customer online for com...Winners & Losers in a Troubled Economy: how to engage customer online for com...
Winners & Losers in a Troubled Economy: how to engage customer online for com...Richard Sedley
 
Who's afraid of the iPad
Who's afraid of the iPadWho's afraid of the iPad
Who's afraid of the iPadRichard Sedley
 
Twitter for Marketing: An introduction
Twitter for Marketing: An introductionTwitter for Marketing: An introduction
Twitter for Marketing: An introductionRichard Sedley
 
6 Principles of Persuasion
6 Principles of Persuasion6 Principles of Persuasion
6 Principles of PersuasionRichard Sedley
 
Social Media workshop for A&N Media
Social Media workshop for A&N MediaSocial Media workshop for A&N Media
Social Media workshop for A&N MediaRichard Sedley
 
Digital Tools for Cutting Edge Journalists
Digital Tools for Cutting Edge JournalistsDigital Tools for Cutting Edge Journalists
Digital Tools for Cutting Edge JournalistsRichard Sedley
 
Social Media & Financial Services Workshop
Social Media & Financial Services WorkshopSocial Media & Financial Services Workshop
Social Media & Financial Services WorkshopRichard Sedley
 
Online Persuasion: What I'm currently thinking about
Online Persuasion: What I'm currently thinking aboutOnline Persuasion: What I'm currently thinking about
Online Persuasion: What I'm currently thinking aboutRichard Sedley
 

More from Richard Sedley (20)

Feeding the brain: the role psychology plays in buying, eating and enjoying food
Feeding the brain: the role psychology plays in buying, eating and enjoying foodFeeding the brain: the role psychology plays in buying, eating and enjoying food
Feeding the brain: the role psychology plays in buying, eating and enjoying food
 
Customer Centric Retail: Nine Lessons from the Digital Frontline
Customer Centric Retail: Nine Lessons from the Digital FrontlineCustomer Centric Retail: Nine Lessons from the Digital Frontline
Customer Centric Retail: Nine Lessons from the Digital Frontline
 
The Future of Voice of Customer Programmes - from Research to Customer Engage...
The Future of Voice of Customer Programmes - from Research to Customer Engage...The Future of Voice of Customer Programmes - from Research to Customer Engage...
The Future of Voice of Customer Programmes - from Research to Customer Engage...
 
Richard Sedley - Foviance New Starter Presentation
Richard Sedley - Foviance New Starter PresentationRichard Sedley - Foviance New Starter Presentation
Richard Sedley - Foviance New Starter Presentation
 
Time & the attention deficit
Time & the attention deficitTime & the attention deficit
Time & the attention deficit
 
The challenge of Social & mobile customer engagement
The challenge of Social & mobile customer engagementThe challenge of Social & mobile customer engagement
The challenge of Social & mobile customer engagement
 
Foviance Simplicity lunchtime discussion
Foviance Simplicity lunchtime discussionFoviance Simplicity lunchtime discussion
Foviance Simplicity lunchtime discussion
 
Online Educa Berlin 2010
Online Educa Berlin 2010Online Educa Berlin 2010
Online Educa Berlin 2010
 
4th Annual Online Customer Engagement Survey Report 2010
4th Annual Online Customer Engagement Survey Report 20104th Annual Online Customer Engagement Survey Report 2010
4th Annual Online Customer Engagement Survey Report 2010
 
3rd Annual Online Customer Engagement Survey Report 2009
3rd Annual Online Customer Engagement Survey Report 20093rd Annual Online Customer Engagement Survey Report 2009
3rd Annual Online Customer Engagement Survey Report 2009
 
2nd Annual Online Customer Engagement Survey Report 2008
2nd Annual Online Customer Engagement Survey Report 20082nd Annual Online Customer Engagement Survey Report 2008
2nd Annual Online Customer Engagement Survey Report 2008
 
1st Annual Online Customer Engagement Survey Report 2007
1st Annual Online Customer Engagement Survey Report 20071st Annual Online Customer Engagement Survey Report 2007
1st Annual Online Customer Engagement Survey Report 2007
 
Winners & Losers in a Troubled Economy: how to engage customer online for com...
Winners & Losers in a Troubled Economy: how to engage customer online for com...Winners & Losers in a Troubled Economy: how to engage customer online for com...
Winners & Losers in a Troubled Economy: how to engage customer online for com...
 
Who's afraid of the iPad
Who's afraid of the iPadWho's afraid of the iPad
Who's afraid of the iPad
 
Twitter for Marketing: An introduction
Twitter for Marketing: An introductionTwitter for Marketing: An introduction
Twitter for Marketing: An introduction
 
6 Principles of Persuasion
6 Principles of Persuasion6 Principles of Persuasion
6 Principles of Persuasion
 
Social Media workshop for A&N Media
Social Media workshop for A&N MediaSocial Media workshop for A&N Media
Social Media workshop for A&N Media
 
Digital Tools for Cutting Edge Journalists
Digital Tools for Cutting Edge JournalistsDigital Tools for Cutting Edge Journalists
Digital Tools for Cutting Edge Journalists
 
Social Media & Financial Services Workshop
Social Media & Financial Services WorkshopSocial Media & Financial Services Workshop
Social Media & Financial Services Workshop
 
Online Persuasion: What I'm currently thinking about
Online Persuasion: What I'm currently thinking aboutOnline Persuasion: What I'm currently thinking about
Online Persuasion: What I'm currently thinking about
 

Recently uploaded

Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecZurliaSoop
 
New 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck TemplateNew 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck TemplateCannaBusinessPlans
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Falcon Invoice Discounting
 
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service AvailableBerhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Availablepr788182
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with CultureSeta Wicaksana
 
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...NadhimTaha
 
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book nowPARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book nowkapoorjyoti4444
 
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...pujan9679
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165meghakumariji156
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGpr788182
 
Falcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business PotentialFalcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business PotentialFalcon investment
 
Cannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 UpdatedCannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 UpdatedCannaBusinessPlans
 
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfwill854175
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 MonthsIndeedSEO
 
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTSJAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTSkajalroy875762
 
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAIGetting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAITim Wilson
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting
 
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...meghakumariji156
 

Recently uploaded (20)

Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
 
New 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck TemplateNew 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck Template
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
 
HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024
 
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service AvailableBerhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
 
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book nowPARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Falcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business PotentialFalcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business Potential
 
Cannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 UpdatedCannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 Updated
 
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdf
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTSJAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
JAJPUR CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN JAJPUR ESCORTS
 
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAIGetting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
 

Creating Customer Engagement Strategies

  • 1. Creating customer engagement strategies Richard Sedley cScape Customer Engagement Unit
  • 2. Permission Search Customer Email Community based engine Relationship marketing marketing optimisation management Surveying Content Loyalty Channel Findability and management programmes extension research Search Touch Proposition Usability engine Web metrics strategies development marketing