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Total Quality Management in Healthcare

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Gunjan Patel
Gunjan Patel

Now days, Healthcare systems are of fundamental interests to all level of Hospitals in our societies. Eventually, increasing importance and reliance are placed on total quality management in healthcare systems. Due to this rising importance that is also reflected in the increasing percentage of national and international resources for both private and public sector to allocated in hospital management systems. Hospitals and other healthcare organization across the globe have been progressively implementing TQM to reduce costs, improve efficiency and provide high quality patient care.

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Total Quality Management in Healthcare Presented By: Gunjan Patel Student ā€“ MS (Medical Software) MCIS, Manipal B.E.-Bio-Medical Engineer PGD-Quality Management National Conference Information Science -2009
World without word ā€œQualityā€ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Motivation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Literature view ,[object Object],[object Object],[object Object],[object Object],[object Object]
What Is Quality? ,[object Object],[object Object],[object Object],[object Object]
The Importance of Total Quality ,[object Object],[object Object],[object Object],[object Object]
TQM Movement in HealthCare ,[object Object],[object Object],[object Object]
TQM Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deming principles to healthcare Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Assurance ,[object Object]
Quality Control ,[object Object],[object Object],[object Object],[object Object]
Tools for Process Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cause and Effect Diagrams ,[object Object],[object Object],[object Object],effect Man Machine Method Measurement Process System
Flow Charts ,[object Object],[object Object],[object Object],Input Within Spec? Process Output adjust Yes No
Histograms ,[object Object],[object Object],[object Object]
Pareto Charts ,[object Object],[object Object],[object Object]
Run Charts ,[object Object],[object Object],[object Object],[object Object],Time Measurement
Control Charts ,[object Object],[object Object],[object Object],[object Object],Y X Upper limit Lower limit Average/Spec
Scatter Diagrams ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Y X
Lean and Six Sigma concepts in Healthcare ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality System ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benchmarking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Continuous Quality Improvement ,[object Object],[object Object],[object Object]
Proposed vision for Indiaā€™s healthcare system
[object Object],Customer Organization
My Experience in TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reference: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Question ???
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  • 1. Total Quality Management in Healthcare Presented By: Gunjan Patel Student ā€“ MS (Medical Software) MCIS, Manipal B.E.-Bio-Medical Engineer PGD-Quality Management National Conference Information Science -2009
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