an overview of Fault Management System in the telco network environment. One piece of OSS transformation puzzle.

1. MobileIndonesia
( An Overview )
( Riswan : kahfi24@yahoo.com )
1

2. What is
FM
System ?
2

3. FM in Commoner’s Mind
FM
Transmission Transmission
IN
7/18/2011 VAS NSS IN VAS NSS
& Datacom BSS & Datacom BSS
Telco Network Telco Network
3

4. FM Function in eTOM
4

5. FM Function in TMN-FCAPS Model
Fault Configuration Accounting Performance Security
Management Management Management Management Management
Performance data
Alarm Handling Auto discovery Service usage Prevention
collection
Performance
Alarm filtering Provisioning Billing Authentication
monitoring
Performance System access
Alarm Correlation Backup & restore Audit
reporting control
Performance
Alarm Forwarding Service activation Fraud reporting Detection
analysis
Alarm Generation Remote Containment
Capacity planning
& Thresholding configuration recovery
Asset & inventory
Log Management
management
Alarm Reporting & Change
Analysis Management TMN-FCAPS model
5

6. The Process Flow
Generate
Information
Process
Collect
Transmission
IN
7/18/2011 VAS NSS
& Datacom BSS
Telco Network 6

7. • Connect & Collect
events/alarms from the
Generate various network
elements.
Information
• Collect source data for
enrichment process.
• Suppress un-necessary
Process events/alarms.
• Manage the retention of
events/alarms
Collect
Transmission
IN 7/18/2011NSS
VAS BSS
& Datacom
Telco Network 7

8. • Events/alarms filtering.
• Events/alarms
Generate thresholding.
Information • Enrichment process.
• Events/alarms
correlation
Process • Generate derivative
alarms.
• Events/alarms
forwarding.
Collect
Transmission
IN 7/18/2011NSS
VAS BSS
& Datacom
Telco Network 8

9. • Events/alarms reporting.
Generate • Events/alarms analysis.
Information • Maintain the
events/alarms cycle by
integrating with Service
Process Management system.
• Integrate with other OSS
system to generate other
information.
• information forwarding.
Collect
Transmission
IN 7/18/2011NSS
VAS BSS
& Datacom
Telco Network 9

10. Why We Need FM System ?
10

11. Limited
of
Human
Resource
11

12. Various NE Vendors in The Same Network
Environment
Radio Sub System Core Sub System VAS-Billing Sub System
12

13. 1G 2G 3G
Technology
& Network
are More
Complex
13

14. We Have
Huge
Number of
Alarms from
Huge
Number of
Network
Elements 14

15. Need to Find
The Root
Cause and
Solve the
Problems
Faster
15

16. As a Part of
The Service
Oriented
OSS Puzzle
16

17. Complete It With Integration
17

18. Only Collect & Process the Alarms are not Enough,
Complete it with INTEGRATION to Other OSS/BSS Systems.
Service Quality Management
Knowledge Trouble Ticketing
Management Management
Performance
Fault M anagement Management
Subscriber Usage
Rating System
Telco Network Elements 18

19. Sample of Use Case
19

20. 10. The engineer insert the
way how he solve the
Knowledge problem in the KMS
Management System
9. TTM log the 8. Notify the Engineer that the ticket
4. Assign the ticket to the is closed.
problem related Engineer
information to
KMS
Trouble Ticketing
Management System
3. Open a trouble 7. FM system send information to TT 5. The Engineer solve
ticket the related problem
Management to close the ticket.
in the network
elements by using the
FM System root cause
(2. collect, and correlate the alarms, information from the
find the root causes of the problems)
FM system.
1. Alarms that indicate a 6. Problem solved, the NE send clearance
problem. alarm to the FM system.
problem problem
Telco Network Elements 20

21. www. MobileIndonesia
.mobileindonesia.wordpress.com 21