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Results Presentation
       3rd quarter | TIM Participações S.A.




Rio de Janeiro, 31st October 2011             0
Agenda




         3Q11: Main Achievements
          Q

         3Q11: Financial Results

         Conclusions & Outlook




                                   1
Q3 Main Achieviments
                                                           Customer Base: +26.1% YoY
                        Net Revenues +18.9% YoY            (confirming Q2; Post-paid accelerating)
                        (confirming Q2 +19.5%)             Voice Outgoing: +21% YoY
1 Growth Acceleration
                        Net Services Revenues +13.7% YoY   (confirming Q2 )
                        (accelerating vs. Q2 +11.8%)       Data: +47.6% YoY
                                                           (accelerating vs. Q2 +33% )


                        #2: volume and value               Incremental Market Share 36.8%
2   Solid KPIs          ARPU stabilized (QoQ)              ARPM stabilized
                        Internet users >2 2 mln daily
                                       >2.2                Smartphone penetration at 19.5%
                                                                                     19 5%



                        EBITDA: +11.3 YoY (+18.7%          SAC/ARPU: 1.7x (vs 2 3 3Q10)
                                                                             (vs. 2.3
                        Normalized)
3   Profitability                                          Bad Debt: 0.95% (vs. 1.34% 3Q10)
                        EBIT: +83% YoY (513 mln)
                                                           Subscriber retention cost increased
                        Net Income: +116% YoY (317 mln)



                        Capex :                            AES Deal: closed
4   Strengthening the   R$ 0.84 billion in 3Q11            AuCap R$ 1.7 Bln: fully funded to
    foundations         R$ 1.9 billion YTD (Sept)          support business growth

                                                                                                     2
Able to combine growth and profitability
R$ mln, IFRS




                                                                                       YoY 3Q11
                                                                                            Q
  Customer B
  C t      Base                                                                                                 1Q11    2Q11    3Q11    9M11     9MYoY
                                                           26.1%
    (MKT Share)
                                                                                                    Customer
                                                                                                                 52.8    55.5    59.2     59.2   +26%
                                                                                                   Base (Mln)
     Revenues                                           18.9%
                                                                                                    Revenues    3,752   4,252   4,371   12,375   +17.5%

                                                                                                      Service   3,463   3,744   3,887   11,094   +11.6%
       Service                                 13.7%
                                               13 7%                                                Revenues
     Revenues
                                                                                                      EBITDA    1,033   1,138   1,152    3,323   +11.1%
                                                                             Normalized:
         EBITDA                               11.3%                         3Q11: +18.7%
                                                                            3Q11 +18 7%                  EBIT    350     529     513     1,392
                                                                                                                                         1 392   +103.0%
                                                                                                                                                 +103 0%

                                                                                                  Net Income     213     350     317      880    +169.1%
               EBIT                                                 83%

                                                                                                  EBITDA -
                                                                                                                 736     421     314     1,471   +17.0%
                                                                                                  CAPEX
   Net Income                                                               116%
                                                                                                  Net Debt      1,671   1,998   1,458    1,458   -29.9%
                      -10,0%   0,0%   10,0%     20,0%       30,0%   40,0%      50,0%      60,0%




                                                                                                                                                           3
3 waves of growth

              Customer Base                                                Voice                                                     Data
 Mln users                               % YoY    Min, Billion minutes, Gross Revenue R$ Bln       % YoY   %, Gross Mobile Revenue, R$ Mln
                                                                                                                                                             % YoY
                                 3.7
                                         +46%                             123        130            +5%                                             16    +300 Bps
                          2.5
                                                      MoU       90                   22.4                    % Data/     12          13
             1.8                 59.2                                                               +33%     Service
  Net Adds                                                                16.9                                                                      834
                          46.9
             39.6                                     Total 10.5
                                                      Traffic                           3.4
                                                                                        34                                           565
                                                                             2.8                                       496
                                         +26%                   2.5
  Customer         +19%                           Revenues                                         +21%    Data                                             +47.6%
  Base                                                                +14%                                                    +14%
                                                  (Voice Out)                                              Revenues


             3Q09     3Q10       3Q11                           3Q09         3Q10      3Q11                            3Q09          3Q10         3Q11



                                                                                                                   Revenues
             +% Q3 YoY
                                                                                        R$ Mln                                              4,371           % YoY

                                                                                                   Total   3,466          3,677
                                                                                                                                                           +18.9%
                                                                                               Revenues            +6%
                                                                                                                                          3,887
                                                                                                           3,213         3,418
                                                                                                                         3 418


             Customer                                                                                                                                     +13.7%
                                  Total Traffic       Data                                                         +6%
               Base                                                                              Service
                                                                                               Revenues
               +26%                     +33%          +48%

                                                                                                            3Q09          3Q10            3Q11
             Community                   FMS        Internet for
Strategy     Expansion                  (Voice)      everybody
                                                                                                                                                                     4
Customer Base: Community Expansion
                            Total Mobile Market                                                          Total Mobile Market
Mln of lines                                                                  Mln of lines

Vivo       TIM Claro         Oi
                                                         65,1        67,0
                                               63,4                              30,14%      29,80%    29,65%    29,48%      29,48%   29,53% 29,49%
                           60,8       62,1
   57,7          58,9                                                  59,2
                                                        56,8                     25,47%      25,55%    25,46%    25,39%      25,46%   25,51% 26,04%
                                      53,4     54,7
                           52,2                                       57,5
                                                                      57 5
                 50,5
                 50 5                                   56,2
                                                        56 2                                                                          25,78% 25,30%
                                                                                                                                      25 78% 25 30%
   48,8                                                                                      24,91%    25,26%    25,11%      25,34%
                                               54,5                              24,52%
                           51,8       52,8
                 49,2                 41,4     41,7      41,5          42,8
   46,9                    39,6                                                  19,51%                          19,69%
                 38,3                                                                        19,38%    19,28%                19,38%   18,85% 18,84%
   37,4

                                                                                Sep‐10        Nov‐10    Jan‐11    Mar‐11     May‐11    Jul‐11     Sep‐11
  Sep-10        Nov-10     Jan-11    Mar-11   May-11    Jul-11       Sep-11


                  Pre-paid Mobile Market - Consistency                                        Post-paid Mobile Market - Accelerating
 Mln of lines                                                      27.2%      Mln of lines
                                                                                                                                                20.7%
                                                                    50.6
                                                                                                                                                  8.7
                                              26.5%
                             44.3     45.1             .48.5                                                         20.2%
       25.3%
       25 3%                                   46.6
                                               46 6
                   41.8                                                                                               7.7
       39.7                                                                      21.2%
                                                                                 7.2


                                                                Infinity

      Sep-10      Nov-10    Jan-11   Mar-11   May-11   Jul-11      Sep-11      Sep-10        Nov-10    Jan-11    Mar-11    May-11     Jul-11     Sep-11
               Mkt Share                                                                  Mkt Share                                                        5
Voice Outgoing: Continues to push on FMS

                  Post-paid                                             Pre-paid                                     Voice Outgoing Revenues
Net Adds (000)                                        Net Adds (mln)                                           YoY
                                       Liberty                                               Infinity

                                                                                                                     1Q11                      17%
                                                                                          +3.1
                                    +646
                                                                           +2.4
                        +303
                         303                                   +1.6
                                                               +1 6
        +223                                                                                                         2Q11                         20%



                                                                                                                     3Q11                            21%
       1Q11             2Q11        3Q11
                                                              1Q11       2Q11         3Q11



                          Total Outgoing Traffic                                                          ARPM = ARPU/MOU
Bln Minutes                                                                     R$ cent

                                                                  20
                                                 18     18                                 Reshaping Portfolio…             …Portfolio Reshaped
                                      17
                                                                                                                                                       30




                                                                                   24.0                                                               Europe Avg.:
                               15                                                                22.0
                                                                                                                                   (
                                                                                                                                   (Stable)
                                                                                                                                          )             R$ 0.22
                                                                                                                                                       25




                  12                                                                                    19.1
                                                                                                        19 1      18.1
      10                                                                                                                    16.5     17.0     16.3     20




                                                                                                                                                       15




                                     ~2X
                                                                                                                                                       10




                                                                                                                                                        5




    1Q10         2Q10      3Q10      4Q10    1Q11     2Q11       3Q11
                                                                                                                                                        0




                                                                                   1Q10          2Q10   3Q10      4Q10      1Q11     2Q11     3Q11
                                                                                                                                                                 6
Data growth in accelerating mode

                           Mobile Data revenues                                                               Unique users monthly
Gross Mobile Revenues                         After Infinity Web
                                                           y                       Mln clients
                                                                           15.7%
                                                                           15 7%
                                                                   14.6%
                                             13.6%      13.8%
Data /                 13.0%      12.9%                                                                                        14.8
                                                                                                                      2x
Service (%) 12.0%
                                                                       +47.6%                                                           Post Paid

                                            +31.4% +32.3% +33.5%                                           7.5
                     +13.9% +14.0%                                                                                                      Pre Paid
  YoY    +12.7%
  Growth


             1Q10      2Q10     3Q10        4Q10       1Q11     2Q11   3Q11                             Sep’10                 Sep’11


                        Smartphone penetration                                                                Infinity Web (Pre-Paid)
 % Internet enabling handsets on total CB                                          Daily Unique users Mln clients
                                                                                                users,




                                                         18.5%       19.5%                                             ~7x                          2.2
                                              16.0%
                                12.0%
                    10.0%
         8.0%                                                                             0.3


        Sep'10      Dec'10     Mar'11         Jun'11     Aug'11      Sep'11              A g Sep Oct No Dec Jan Feb Mar Apr Ma Jun Jul Aug Sep
                                                                                         Aug         Nov                    May
                                                                                                    2010                        2011

                                                                                                                                                          7
Accelerating post-paid through efficient business model
                          Customer Base Post-Paid                                                    Bad Debt and SAC/ARPU
Mln lines                                                              0.6    % Gross revenues, months

                              0.3    0.3                      0.3
                                              0.2
                                              02      0.2
                                                      02                         Bad
                                                                                 B d    2.00% 1.83%
                                                                                        2 00% 1 83%
                  0.2                                                                                    1.34% 1.04%
                                                                                 debt
    Net Adds                                                                                                         0.77% 1.08% 0.95%

   3Q09:                                                      8,004   8,651               3.1
                                    7,236    7,476    7,701                                        2.6
   6,316        6,615      6,956                                                                          2.3
                                                                                                                          1.8
                                                                                                                          18     1.6    1.7
                                                                                                                                        17
                                                                                SAC/                              1.5
                                                      +20%                      ARPU
    CB
                                                       YoY


                 1Q10      2Q10     3Q10     4Q10     1Q11    2Q11    3Q11               1Q10     2Q10   3Q10    4Q10     1Q11   2Q11   3Q11




                          Handsets sold - volume                                                                Subsidy
000 units handset sales
    units,                                                                    R$ Mln

                                                                                                                                            Product
                                      +83%                                                                                        732   712 Revenues
                                                              +49%
                                              3,507                                                      424       468    433
               +64%                                                   3,164
                                                                                                   380
                      2,262                                                              286
                                      1,915                   2,125
             1,383                                                                                                                        Capitalized
                                               54%                    71%                          85                                     Subsidy
   Smart-                                                                                                 64       26      8
                        48%            28%                     29%                                                                0       0
   phone 19%                                                                              115
               1Q10     1Q11          2Q10     2Q11           3Q10    3Q11              1Q10      2Q10   3Q10    4Q10     1Q11   2Q11   3Q11


                                                                                                                                                        8
Agenda




         3Q11: Main Achievements
          Q

         3Q11: Financial Results

         Conclusions & Outlook




                                   9
EBITDA & Efficiency Drivers

                                      EBITDA                                                Service Margin improvement & CB Expansion
R$ Mln                                            3Q11 vs. 3Q10:                 Lines (Mln)
                                                                                                                     32.5%           32.6%
                                                  Reported: +11 3%
                                                            +11.3%                                    31.1%
                                                  Normalized: +18.7%             EBITDA
                                                                                 Service                                             3.75
                                                                                 Margin                                              0.65        Post Paid
                                        1,138            1,152
 EBITDA                                                                                                              2.70
                   1,035                                                                                             0.30
                                                                                                       1.82
                       64                                                                              0.22
                                                         1,152                                                                       3,1         Pre Paid
EBITDA                                  1,138                                    Net Adds                            2,4
normalized             971                                                                             1,6


                       3Q10              2Q11             3Q11                                        1Q11           2Q11            3Q11

                             Network Efficiency                                                                   Bad Debt

R$ Mln                                                                           R$ Mln YoY %
                                                                                    Mln,
                                                                        % YoY                                                                        % YoY
                Total Traffic (min):
                +32.8% YoY                                                       Bad Debt % 1.34%
                                                            3,435                 Gross Rev              1.04%               1.08%     0.95%
                                                 3,294                  +21.1%                                     0.77%                             -39 Bps
                             3,105      3,061
 Outgoing      2,837
               2 837
 Revenues                                                                                       69                            66
                                                                                                             58                             61
                                                                      +11.9%                                                                        -12.4%
                                                                                                                    42
               1,075          1,085      1,109    1,147          1,203
Network and                                                                       Bad Debt
   ITX costs


               3Q10           4Q10       1Q11     2Q11           3Q11                          3Q10      4Q10      1Q11      2Q11       3Q11
                                                                                                                                                               10
Consistent EBITDA growth

                  EBITDA Evolution (in R$ Mln)                                            From EBITDA to Net Income (in R$ Mln)

                                            Revenues Costs            Margin
                                       2011  485     (598)             (113)
                                       2010      259          (275)     (16)
                                         Δ                              (97)
                                       Handset Capitalized              (64)                                            Positive impacted by
                                       FX & Volume
                                              l                         (33)                                            Zero subsidy policy
                                                                                      1,152       (639)
                                              Fistel   (63)
           468        (97)
                               (67)
                                          (127)
                                                         (60)
                                                                      1,152
1,035                                                                                                         513        (61)
                                                                                                                                    (135)
                                                                               Margin                                                           317
                                                                                       26.4%                  11.7%
                                                                                 %
                                                                                                                                                7.2%


                                                                                      Ebitda   Depreciation   Ebit        Net      Taxes and Net Income
                                                                                                   and                 Financial    Others
                                                                                               Amortization            Expenses
Ebitda   Services     Net   Commercial Network +        G&A +         Ebitda
3Q10     Revenues   Handset   Costs       ITX            Other        3Q11
                                                       Expenses
                                                                               ΔYoY   +11.3%      -15.4%      +83.5%    +4.4%       +81.7%     +116.1%
ΔYoY     +13.7%       +7x     +6.7%      +11.9%        +20.8%         +11.3%


28.2%                    Ebitda Margin                                26.4%

30.8%                 Service Ebitda Margin                           32.6%
                                                                                                                                                       11
Cash Generation


           Operational Free Cash Flow in 3Q11                                Net Debt 3Q 2011
 R$ Mln                                                     R$ Mln

                       370
                                   (838)                                                                 2,079 in
                                                                                                         3Q10

            1,152                                                             684
                                                                     1,998                (144)
                                                  684
                                                                                                       1,458

                                                                                        •Income Tax
                                                                                        •Financial
                                                                                        Results
            Ebitda   Δ Working    CAPEX         Oper. FCF
                      Capital

% on Net   26.4%      8,5%        19.2%          15.6%               2Q11    Oper FCF   Non-Oper FCF   3Q11
Revenues
% YoY      +11.3%     +4x        +59.4%          +13.4%




                                                                                                                    12
Strengthening Infrastructure
                                                                                                                                                       2011


                                                       TBR – TRX Accumulative
                         CAPEX                         Activations
                                                                                            32.319
R$ Bn                                                                                                                                   +38%
                                               1.9
                                 1.7                                                                                    +25%
                                               0.3
                   1,5
                                       -40%
                                 0.5                            Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec   EoP 09       EoP 10          2011E

                                                       TRX - NNE
     Subsidy             -17%
                   0.6                                 Activations
& Commercial
                                                                                            15.431
                                                                                                                  Rest of
                                                                                                                  Brazil
                                                                                                                                        48%
                                               1.6
                                               16                                                                           52%

                                 1.3   +23%
                                                                                                                                           North and
                                                                Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec                            Northeast
 Network & IT      0.9 +44%
                                                       Node B
                                                       Activations
                                                                                              1.214
                                                                                                                                        +21%
                YTD Set’09   YTD Set’10   YTD Set’11
                                                                                                                       +74%

                  3Q09          3Q10          3Q11
                                                                Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec   EoP 09       EoP 10          2011E
Subsidy
                   0.2           0.1           0.1     MW
& Commercial
                                                       Activations
                                                                                              1572
Network & IT       0.4           0.4           0.8
                                                                                                                                        +59%

                                                                                                                        +5x

                                                                Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec   EoP 09       EoP 10          2011E
                                                                                                                                                        13
Agenda




         3Q11: Main Achievements
          Q

         3Q11: Financial Results

         Conclusions & Outlook




                                   14
Delivery on Promises
                                                          Waves of Growth
                           Q3 Results
                                                                                                         +% YoY




                                          Customer
                                                            Total Traffic              Data
                                            Base
                                            +26%               +33%                   +48%

                                    Community Expansion     FMS (Voice)         Internet for everybody


                                                                                    Guidance 2011-2013                       9M11
CB Expansion
Mln lines                                                      Market Share
                                                                                                  >25%                     >26%
                  46,9                   59,2

                                                               Revenue growth
                                                                       g                                          Serv. Rev.: +11.6%
                                                                                                                  Serv Rev : +11 6% (YTD)
                 set/10                 set/11                 %                         High Single Digit
                                                                                                                  Total Rev.: +17.5% (YTD)
MOU increase
Min/month
                  123                    130                   Profitability
                                                                                       EBITDA 2011 > R$4.5 bln      R$ 3.3 billions (YTD)


                  set/10                set/11                 CAPEX
Smartphone Penetration                                                                3 Years CAPEX R$ 8.5 bln       R$ 1.9 billion (YTD)
 Smartphone, % CB
                                    ~20%
                                     20%
                  8%
                                                               EBITDA - CAPEX
                                                                                       > R$ 6.6 bln (’11-13)         R$ 1.5 billion (YTD)
                set/10              set/11
                                                                                                                                             15
31st October: Atimus deal closed, ready for a new phase
            Architecture: Rio de Janeiro/São Paulo
                                                                                            4 reasons behind
                                                                                           Atimus Acqusition*

                                                                                         Opex &
                                                                                           p
                                                                                                                  Corporate
                                                                                          Capex
                                                                                                                  Broadband
                                                                                         Savings

                                                                Copper or Fiber Drop



                                                                                       Mobile Data               Residencial
       300 Mb
                                                 64/200 ports
                                                                                       A l ti
                                                                                       Acceleration              B db d
                                                                                                                 Broadband




                                                                                              Creating value for
                                                                                                shareholders
                The ultimate urban
                 mobile network                                                          *EV = R$1.6 Bln / Cash out = R$ 1.5 Bln   16
Ready to catch the Brazilian FMS opportunity

                                                                                                         Fixed Ultra Broadband
                    FMS Voice
                                                                                                TIM Fiber
  Infinity                             +3.1
                                       +3 1
 Net Adds               +2.4
                                                                                                  21 cities in metro SP/Rio
          +1.6
                                                            Wireline Brazilian Market             8 mln households
   Liberty                            +646             % Total Fixed                              R$ 30 bln TLC market
  Net Adds                                                                           BB Fixed
                        +303
                                                           lines
                                                                                      Market      550,000 corporate clients
             +223                                       accesses”

                                                                                       19%
         1Q11         2Q11         3Q11
                                                                                      >2Mbps
 Negative Mobility
                                                           Voice
 Price Premium
                                                           Only          Broadband      81%
Mobile                                                     79%               21%
                                                                                      <2Mbps
                               ARPM (R$/min)
                                    ( $/   )
                                               0




                                               0




                                                                                                                  FMS Data
                                               0




   2X                                          0




                                               0
                                                                                                Data Daily Unique users, Mln clients

                                          -40%
                                           40% 0



                                                                                                                                       2.2
Fixed
                                               0                 Wireline Accesses
                                               0              (example incumbent A)
  2006 2007 2008 2009 2010 2011                    % YoY       3Q09          3Q10    3Q11

                                                                   ‐3%       ‐4.8%   ‐6.5%       Jan Feb Mar Apr May Jun Jul Aug Sep
                                                                                                                 2011
                                                                                                                                             17
Capital Increase & Corporate Structure


                 Number of Shares ‘000
                                   000                                     New
                                                                           Ne Corporate Str ct re
                                                                                        Structure



                         200
                                                                                    CEO

                                               2,417
         2,217
                          Follow-On




   Before Follow-On                       After Follow-On                   CFO             IRO


  Follow-On ‘000 Reais                 Number of Shares

 Base        1,640,853
             1 640 853                190,796,858
                                      190 796 858
 Greenshoe      81,369                  9,461,510           • One single class of shares (Novo Mercado)
                                                            • Strengthening commitment with the Financial
             1,722,222                200,258,368           Community




                                                                                                            18

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3Q11 Presentation

  • 1. Results Presentation 3rd quarter | TIM Participações S.A. Rio de Janeiro, 31st October 2011 0
  • 2. Agenda 3Q11: Main Achievements Q 3Q11: Financial Results Conclusions & Outlook 1
  • 3. Q3 Main Achieviments Customer Base: +26.1% YoY Net Revenues +18.9% YoY (confirming Q2; Post-paid accelerating) (confirming Q2 +19.5%) Voice Outgoing: +21% YoY 1 Growth Acceleration Net Services Revenues +13.7% YoY (confirming Q2 ) (accelerating vs. Q2 +11.8%) Data: +47.6% YoY (accelerating vs. Q2 +33% ) #2: volume and value Incremental Market Share 36.8% 2 Solid KPIs ARPU stabilized (QoQ) ARPM stabilized Internet users >2 2 mln daily >2.2 Smartphone penetration at 19.5% 19 5% EBITDA: +11.3 YoY (+18.7% SAC/ARPU: 1.7x (vs 2 3 3Q10) (vs. 2.3 Normalized) 3 Profitability Bad Debt: 0.95% (vs. 1.34% 3Q10) EBIT: +83% YoY (513 mln) Subscriber retention cost increased Net Income: +116% YoY (317 mln) Capex : AES Deal: closed 4 Strengthening the R$ 0.84 billion in 3Q11 AuCap R$ 1.7 Bln: fully funded to foundations R$ 1.9 billion YTD (Sept) support business growth 2
  • 4. Able to combine growth and profitability R$ mln, IFRS YoY 3Q11 Q Customer B C t Base 1Q11 2Q11 3Q11 9M11 9MYoY 26.1% (MKT Share) Customer 52.8 55.5 59.2 59.2 +26% Base (Mln) Revenues 18.9% Revenues 3,752 4,252 4,371 12,375 +17.5% Service 3,463 3,744 3,887 11,094 +11.6% Service 13.7% 13 7% Revenues Revenues EBITDA 1,033 1,138 1,152 3,323 +11.1% Normalized: EBITDA 11.3% 3Q11: +18.7% 3Q11 +18 7% EBIT 350 529 513 1,392 1 392 +103.0% +103 0% Net Income 213 350 317 880 +169.1% EBIT 83% EBITDA - 736 421 314 1,471 +17.0% CAPEX Net Income 116% Net Debt 1,671 1,998 1,458 1,458 -29.9% -10,0% 0,0% 10,0% 20,0% 30,0% 40,0% 50,0% 60,0% 3
  • 5. 3 waves of growth Customer Base Voice Data Mln users % YoY Min, Billion minutes, Gross Revenue R$ Bln % YoY %, Gross Mobile Revenue, R$ Mln % YoY 3.7 +46% 123 130 +5% 16 +300 Bps 2.5 MoU 90 22.4 % Data/ 12 13 1.8 59.2 +33% Service Net Adds 16.9 834 46.9 39.6 Total 10.5 Traffic 3.4 34 565 2.8 496 +26% 2.5 Customer +19% Revenues +21% Data +47.6% Base +14% +14% (Voice Out) Revenues 3Q09 3Q10 3Q11 3Q09 3Q10 3Q11 3Q09 3Q10 3Q11 Revenues +% Q3 YoY R$ Mln 4,371 % YoY Total 3,466 3,677 +18.9% Revenues +6% 3,887 3,213 3,418 3 418 Customer +13.7% Total Traffic Data +6% Base Service Revenues +26% +33% +48% 3Q09 3Q10 3Q11 Community FMS Internet for Strategy Expansion (Voice) everybody 4
  • 6. Customer Base: Community Expansion Total Mobile Market Total Mobile Market Mln of lines Mln of lines Vivo TIM Claro Oi 65,1 67,0 63,4 30,14% 29,80% 29,65% 29,48% 29,48% 29,53% 29,49% 60,8 62,1 57,7 58,9 59,2 56,8 25,47% 25,55% 25,46% 25,39% 25,46% 25,51% 26,04% 53,4 54,7 52,2 57,5 57 5 50,5 50 5 56,2 56 2 25,78% 25,30% 25 78% 25 30% 48,8 24,91% 25,26% 25,11% 25,34% 54,5 24,52% 51,8 52,8 49,2 41,4 41,7 41,5 42,8 46,9 39,6 19,51% 19,69% 38,3 19,38% 19,28% 19,38% 18,85% 18,84% 37,4 Sep‐10 Nov‐10 Jan‐11 Mar‐11 May‐11 Jul‐11 Sep‐11 Sep-10 Nov-10 Jan-11 Mar-11 May-11 Jul-11 Sep-11 Pre-paid Mobile Market - Consistency Post-paid Mobile Market - Accelerating Mln of lines 27.2% Mln of lines 20.7% 50.6 8.7 26.5% 44.3 45.1 .48.5 20.2% 25.3% 25 3% 46.6 46 6 41.8 7.7 39.7 21.2% 7.2 Infinity Sep-10 Nov-10 Jan-11 Mar-11 May-11 Jul-11 Sep-11 Sep-10 Nov-10 Jan-11 Mar-11 May-11 Jul-11 Sep-11 Mkt Share Mkt Share 5
  • 7. Voice Outgoing: Continues to push on FMS Post-paid Pre-paid Voice Outgoing Revenues Net Adds (000) Net Adds (mln) YoY Liberty Infinity 1Q11 17% +3.1 +646 +2.4 +303 303 +1.6 +1 6 +223 2Q11 20% 3Q11 21% 1Q11 2Q11 3Q11 1Q11 2Q11 3Q11 Total Outgoing Traffic ARPM = ARPU/MOU Bln Minutes R$ cent 20 18 18 Reshaping Portfolio… …Portfolio Reshaped 17 30 24.0 Europe Avg.: 15 22.0 ( (Stable) ) R$ 0.22 25 12 19.1 19 1 18.1 10 16.5 17.0 16.3 20 15 ~2X 10 5 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 0 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 6
  • 8. Data growth in accelerating mode Mobile Data revenues Unique users monthly Gross Mobile Revenues After Infinity Web y Mln clients 15.7% 15 7% 14.6% 13.6% 13.8% Data / 13.0% 12.9% 14.8 2x Service (%) 12.0% +47.6% Post Paid +31.4% +32.3% +33.5% 7.5 +13.9% +14.0% Pre Paid YoY +12.7% Growth 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Sep’10 Sep’11 Smartphone penetration Infinity Web (Pre-Paid) % Internet enabling handsets on total CB Daily Unique users Mln clients users, 18.5% 19.5% ~7x 2.2 16.0% 12.0% 10.0% 8.0% 0.3 Sep'10 Dec'10 Mar'11 Jun'11 Aug'11 Sep'11 A g Sep Oct No Dec Jan Feb Mar Apr Ma Jun Jul Aug Sep Aug Nov May 2010 2011 7
  • 9. Accelerating post-paid through efficient business model Customer Base Post-Paid Bad Debt and SAC/ARPU Mln lines 0.6 % Gross revenues, months 0.3 0.3 0.3 0.2 02 0.2 02 Bad B d 2.00% 1.83% 2 00% 1 83% 0.2 1.34% 1.04% debt Net Adds 0.77% 1.08% 0.95% 3Q09: 8,004 8,651 3.1 7,236 7,476 7,701 2.6 6,316 6,615 6,956 2.3 1.8 18 1.6 1.7 17 SAC/ 1.5 +20% ARPU CB YoY 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Handsets sold - volume Subsidy 000 units handset sales units, R$ Mln Product +83% 732 712 Revenues +49% 3,507 424 468 433 +64% 3,164 380 2,262 286 1,915 2,125 1,383 Capitalized 54% 71% 85 Subsidy Smart- 64 26 8 48% 28% 29% 0 0 phone 19% 115 1Q10 1Q11 2Q10 2Q11 3Q10 3Q11 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 8
  • 10. Agenda 3Q11: Main Achievements Q 3Q11: Financial Results Conclusions & Outlook 9
  • 11. EBITDA & Efficiency Drivers EBITDA Service Margin improvement & CB Expansion R$ Mln 3Q11 vs. 3Q10: Lines (Mln) 32.5% 32.6% Reported: +11 3% +11.3% 31.1% Normalized: +18.7% EBITDA Service 3.75 Margin 0.65 Post Paid 1,138 1,152 EBITDA 2.70 1,035 0.30 1.82 64 0.22 1,152 3,1 Pre Paid EBITDA 1,138 Net Adds 2,4 normalized 971 1,6 3Q10 2Q11 3Q11 1Q11 2Q11 3Q11 Network Efficiency Bad Debt R$ Mln R$ Mln YoY % Mln, % YoY % YoY Total Traffic (min): +32.8% YoY Bad Debt % 1.34% 3,435 Gross Rev 1.04% 1.08% 0.95% 3,294 +21.1% 0.77% -39 Bps 3,105 3,061 Outgoing 2,837 2 837 Revenues 69 66 58 61 +11.9% -12.4% 42 1,075 1,085 1,109 1,147 1,203 Network and Bad Debt ITX costs 3Q10 4Q10 1Q11 2Q11 3Q11 3Q10 4Q10 1Q11 2Q11 3Q11 10
  • 12. Consistent EBITDA growth EBITDA Evolution (in R$ Mln) From EBITDA to Net Income (in R$ Mln) Revenues Costs Margin 2011 485 (598) (113) 2010 259 (275) (16) Δ (97) Handset Capitalized (64) Positive impacted by FX & Volume l (33) Zero subsidy policy 1,152 (639) Fistel (63) 468 (97) (67) (127) (60) 1,152 1,035 513 (61) (135) Margin  317 26.4% 11.7% % 7.2% Ebitda Depreciation Ebit Net Taxes and Net Income and Financial Others Amortization Expenses Ebitda Services Net Commercial Network + G&A + Ebitda 3Q10 Revenues Handset Costs ITX Other 3Q11 Expenses ΔYoY +11.3% -15.4% +83.5% +4.4% +81.7% +116.1% ΔYoY +13.7% +7x +6.7% +11.9% +20.8% +11.3% 28.2% Ebitda Margin 26.4% 30.8% Service Ebitda Margin 32.6% 11
  • 13. Cash Generation Operational Free Cash Flow in 3Q11 Net Debt 3Q 2011 R$ Mln R$ Mln 370 (838) 2,079 in 3Q10 1,152 684 1,998 (144) 684 1,458 •Income Tax •Financial Results Ebitda Δ Working CAPEX Oper. FCF Capital % on Net 26.4% 8,5% 19.2% 15.6% 2Q11 Oper FCF Non-Oper FCF 3Q11 Revenues % YoY +11.3% +4x +59.4% +13.4% 12
  • 14. Strengthening Infrastructure 2011 TBR – TRX Accumulative CAPEX Activations 32.319 R$ Bn +38% 1.9 1.7 +25% 0.3 1,5 -40% 0.5 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec EoP 09 EoP 10 2011E TRX - NNE Subsidy -17% 0.6 Activations & Commercial 15.431 Rest of Brazil 48% 1.6 16 52% 1.3 +23% North and Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Northeast Network & IT 0.9 +44% Node B Activations 1.214 +21% YTD Set’09 YTD Set’10 YTD Set’11 +74% 3Q09 3Q10 3Q11 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec EoP 09 EoP 10 2011E Subsidy 0.2 0.1 0.1 MW & Commercial Activations 1572 Network & IT 0.4 0.4 0.8 +59% +5x Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec EoP 09 EoP 10 2011E 13
  • 15. Agenda 3Q11: Main Achievements Q 3Q11: Financial Results Conclusions & Outlook 14
  • 16. Delivery on Promises Waves of Growth Q3 Results +% YoY Customer Total Traffic Data Base +26% +33% +48% Community Expansion FMS (Voice) Internet for everybody Guidance 2011-2013 9M11 CB Expansion Mln lines Market Share >25% >26% 46,9 59,2 Revenue growth g Serv. Rev.: +11.6% Serv Rev : +11 6% (YTD) set/10 set/11 % High Single Digit Total Rev.: +17.5% (YTD) MOU increase Min/month 123 130 Profitability EBITDA 2011 > R$4.5 bln R$ 3.3 billions (YTD) set/10 set/11 CAPEX Smartphone Penetration 3 Years CAPEX R$ 8.5 bln R$ 1.9 billion (YTD) Smartphone, % CB ~20% 20% 8% EBITDA - CAPEX > R$ 6.6 bln (’11-13) R$ 1.5 billion (YTD) set/10 set/11 15
  • 17. 31st October: Atimus deal closed, ready for a new phase Architecture: Rio de Janeiro/São Paulo 4 reasons behind Atimus Acqusition* Opex & p Corporate Capex Broadband Savings Copper or Fiber Drop Mobile Data Residencial 300 Mb 64/200 ports A l ti Acceleration B db d Broadband Creating value for shareholders The ultimate urban mobile network *EV = R$1.6 Bln / Cash out = R$ 1.5 Bln 16
  • 18. Ready to catch the Brazilian FMS opportunity Fixed Ultra Broadband FMS Voice TIM Fiber Infinity +3.1 +3 1 Net Adds +2.4 21 cities in metro SP/Rio +1.6 Wireline Brazilian Market 8 mln households Liberty +646 % Total Fixed R$ 30 bln TLC market Net Adds BB Fixed +303 lines Market 550,000 corporate clients +223 accesses” 19% 1Q11 2Q11 3Q11 >2Mbps Negative Mobility Voice Price Premium Only Broadband 81% Mobile 79% 21% <2Mbps ARPM (R$/min) ( $/ ) 0 0 FMS Data 0 2X 0 0 Data Daily Unique users, Mln clients -40% 40% 0 2.2 Fixed 0 Wireline Accesses 0 (example incumbent A) 2006 2007 2008 2009 2010 2011 % YoY 3Q09 3Q10 3Q11 ‐3% ‐4.8% ‐6.5% Jan Feb Mar Apr May Jun Jul Aug Sep 2011 17
  • 19. Capital Increase & Corporate Structure Number of Shares ‘000 000 New Ne Corporate Str ct re Structure 200 CEO 2,417 2,217 Follow-On Before Follow-On After Follow-On CFO IRO Follow-On ‘000 Reais Number of Shares Base 1,640,853 1 640 853 190,796,858 190 796 858 Greenshoe 81,369 9,461,510 • One single class of shares (Novo Mercado) • Strengthening commitment with the Financial 1,722,222 200,258,368 Community 18