1. SPM Quiz 1 Pre-midterm Page 1
Time 20 minutes
1. When do we need to implement new packaged software?
Because it is (tick all applicable) :
a. A cheap solution
b. A solution whose algorithms and methods will remain proprietary and secret
c. A proven solution
d. A quick solution
e. A unique solution to our company's unique needs.
f. A solution for which support manpower is available in the market.
g. Easily customised, so that we can implement all our present business
practices.
h. Our in-house people are well aware of this package.
i. Helpful to us to improve our business practices.
j. Always more 'user friendly' than custom software.
k. Taking advantage of the knowledge gained through similar implementations
in other companies.
l. Always more powerful than custom software.
m. Always more efficient that custom software.
n. A better solution than our competitors' solution.
o. A solution independent of any specific vendor.
2. New software solution implementation can be handicapped by so many factors. In your view,
what are the top 5 reasons for historical failure of implementation in different companies?
3. In your own words, describe a Gantt Chart. Draw any real or imaginary example with at least
six activities (does not have to be specific activities .. "Activity 1","Activity 2" etc. are Ok).
4.Answer these questions about a Project Implementation team:
a. The Chairman of the Steering Committee is the CEO or Business Head
(Y / N)
b. The Business Area Champion has to be the Department Head (Y / N)
c. The Project Management Office members are Steering Committee
Executive Members (Y / N)
d. Technical Consultants / Technical Team Members are fully conversant
with transferring the company's To Be Business Processes to the Package
being implemented. (Y / N)

2. SPM Quiz 1 Pre-midterm Page 2
Time 20 minutes
e. Functional Consultants / Functional Team Members have the primary
responsibility for Reports programs writing. (Y / N)
f. The Steering Committee's job is to check periodically on the progress of
the Project. It is supposed to look at progress vs. targets, and to ensure that
time lines are adhered to. (Y / N)
g. Work Team members are usually full time members of the Project Team.
Their departmental duties are assigned to some other people during the
course of the Project. (Y / N)
h. Super Users are people who use the system to the maximum, but do not
have any other responsibilities. (Y / N)
5. A common model of Change Management is Kurt Lewin's. Name the three stages of this
model. Write three important points about each stage.
6.
a. Why is Training not a one-time activity?
b. What are the implementation consultant's responibilities regarding training?