Talis Aspire User Group Updates
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The document provides an update on Talis Aspire from their June 2011 User Group meeting. It summarizes that since December, Talis has launched new support and idea sharing sites, handled over 200 support tickets and 150 knowledge base articles. A survey showed users wanted more training, FAQs and videos. The roadmap includes improvements to widgets, time periods, pages, licenses and performance monitoring.
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Talis Aspire User Group Updates
- 2. Programme Update Talis Aspire User Group, June 2011 Chris Clarke, Talis Education Limited
- 3. In December I shared... Support Review
- 8. Customer Service support.talisaspire.com Launched You raised We published We shot Feb 200+ 150+ 58 2011 tickets KB articles video tutorials ideas.talisaspire.com Launched You raised ...of which ...of which Mar 190 53% 55 2010 ideas addressed in product!
- 10. Survey says...
- 11. Survey says...
- 12. Survey says...
- 13. More, more, more! • More training for quicker resolutions • More FAQs and answers to common problems • More videos, esp. on new areas of the system attribution
- 16. Last time I showed... attribution
- 17. attribution
- 18. attribution
- 19. attribution
- 20. attribution
- 21. attribution
- 22. attribution
- 23. attribution
- 24. Other indirect benefits... Improving data TEMUJIN (long quality running jobs) User Performance intelligence monitoring attribution
- 25. attribution
- 26. Roadmap
- 27. Widgets Time Periods Pages Licenses Federation Blackboard9 New Hardware Project Performance
- 28. Roadmap
- 29. Roadmap
- 30. Roadmap more time replaces mobile later in year
- 31. Performance monitoring attribution
- 32. Performance monitoring attribution
- 33. Performance monitoring attribution
- 34. Performance Improvements • More hardware capacity - DONE • More efficient data handling - DONE • Improved database server config - DONE • Content Delivery Network - TO DO • Google Analytics blocking pages - TO DO • Improve code efficiency for some key workflows - TO DO • Continue to monitor closely - ONGOING attribution
- 35. Questions? Find us on: Web: talisaspire.com Twitter: @talisaspire YouTube: youtube.com/user/TalisAspire Facebook: facebook.com/talisaspire Support: support.talisaspire.com
- 36. Find us on: Web: talisaspire.com Twitter: @talisaspire YouTube: youtube.com/user/TalisAspire Facebook: facebook.com/talisaspire Support: support.talisaspire.com
Editor's Notes
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- Tackle in reverse order...\n\n\n
- Support was talis-centric not product-centric\nResolutions took too long - not close enough to dev team\nTicket system was poor and KB non-existent\n\n\n
- Support was talis-centric not product-centric\nResolutions took too long - not close enough to dev team\nTicket system was poor and KB non-existent\n\n\n
- Support was talis-centric not product-centric\nResolutions took too long - not close enough to dev team\nTicket system was poor and KB non-existent\n\n\n
- Also going to share results of survey....\n
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- New site - only phase 1 though\n- Better homepage\n- Customer showcase\n- More “user experience” videos\n
- Connected to dev system\n
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- Up next... working on collaborative features..\n
- Federated login done, Aspire in UK Federation and AAF. New customers only for now, migrations later if there is demand\nRollover largely done, time periods, new API, last feature to complete\nManagement info started (first feature in dev now)\n
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- Federated login done, Aspire in UK Federation and AAF. New customers only for now, migrations later if there is demand\nRollover largely done, time periods, new API, last feature to complete\nManagement info started (first feature in dev now)\n
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- Continuous Performance / Next 6 months / Performance\n
- Invested in tools and techniques to deeply monitor Aspire\nAverages but also individual requests\n
- Can trace individual long running requests in depth, deep code instrumentation\n
- Overall, app server performance looked OK \nHowever, end user in-browser monitoring shows us network is actually biggest delay\n
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