Trends in online order fulfilment, delivery and returns

1. The Battle for online sales is won or lost in the delivery and returns options.

2. Richard Tucker - National Account Manager Presently part of the Business development team with Collect+, focused on delivering market leading convenience returns and deliver to store solutions within Retail, online, 3PL and Fulfilment and within ecommerce partners with businesses such as Early Learning and Mothercare, Asda Direct, Cloggs, Rocket Dog, Dunelm and DSGi amongst many other Retailers who are keen to make a difference to their business. 15 years progressive track record in Fulfilment, Home Shopping and Ecommerce, Returns Management , FMCG cost saving solutions within Retail, FMCG and ecommerce with businesses such as Ideal Shopping, WH Smith, Oakley, Unipart, Docdata, Argos, Bathstore and Woolworths. Founding Partner of myWarehouse pay-as-you go Fulfilment business aimed at SME online retailers and developed partnership relationships with Ebay, Venda and Paypal and consulting on businesses such as Jamie Oliver’s Fifteen Foundation. Who am I?

5. Multichannel shoppers spend 82% more in each transaction than those who only shop in store, a new report suggests. Researchers for Internet Retailing found that 38% of all retail transactions across clothing, electrical and home sectors were now influenced by the internet. That breaks down as 21% bought directly online and 17% which are multichannel purchases. Paypal, said: “More and more retailers are adopting a multichannel approach to their platforms which has led to a 23% year-on-year performance, demonstrating the benefits of giving consumers the flexibility of shopping when they want and how they want.” Research conducted by Snow Valley and Metapack in early 2011 focused on 229 UK online stores. An order was placed on each of the 229 websites. The delivery process was monitored and is the subject of the Online Retail Delivery Report 2011. www.snowvalley.com/research Multichannel Shoppers

12. Introducing

17. Collect+ Customers

18. Our finding’s show that there is still a way to go, improvements could be made in the pre-delivery stages and the management of failed deliveries is still a cause for concern and Customers have stopped shopping with a retailer after a poor returns experience . But by working together, improving these areas, insuring home delivery and returns are convenient, flexible, and dependable. The Collect+ website www.collectplus.co.uk allows you to self service and use the Collect+ services as an individual or linked through your account, so feel free to trial a Collect+ parcel yourselves using promo code: parcel4you at the checkout. Any questions today then please ask? If you would like to meet to discuss your business in detail then please let me know. Thank you for your time. Richard Tucker National Sales Manager e. [email_address] m. 07587 886767 Thank you & Questions