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MOBILE DEVICES & MEDIA CONSUMPTION IN NIGERIA: A „NEW WAVE‟ TAKES SHAPE
bite-sized mobile research
•   Founded and headquartered in Asia,
    with offices in Hong Kong, Shanghai and
    Singapore
•   Independent mobile research specialist –
    providing effective and actionable
    research insights via mobile
•   Tailored, high-quality and rapid-
    turnaround approach
•   Highly experienced team with extensive
    regional credentials over past 12+ years
•   Deep expertise in research insights:
     – Research design & execution
     – Sophisticated analytics
•   Powerful research platform:
     – Ability to deploy very rapidly and
       flexibly
•   Over 93bn ad impressions; 578mn unique users
    monthly
•   Live in 165 countries; 13,000+ Sites & Apps
•   $US 215mn funding – Softbank, KPCB, Sherpalo
•   Acquired Sprout – Leading Innovator in Rich
    Media Ads & HTML 5
OBJECTIVES
Understand mobile media
consumption and how           21 key markets globally
it‟s changing…                23,000+ respondents




                                 Recruited via InMobi
 Key markets in Africa      global mobile ad network,
 including Nigeria, Kenya    conducted over Decision
 and South Africa                Fuel mobile platform
RESEARCH METHODOLOGY




                         MOBILE
                       SAVVY USERS




                                     Research is focused on
                                     those who use mobile
                                     media…
RESEARCH METHODOLOGY




                         MOBILE
                       SAVVY USERS




                                     … including native apps
                                     & mobile websites.
RESEARCH METHODOLOGY




                        GENDER                                                              AGE


     19% FEMALE            81% MALE


                                                                                                                    33%


                                                          MOBILE                                 15-19
                                                                                                                    34%
                                                                                                 20-24
                                                        SAVVY USERS                              25-34
                                                                                                              24%
                                                                                                 35+

                                                                                                         9%




                  CITY TIER


                                  33%                   15%              43%                        9%

                  Tier 1: Greater Lagos                       Tier 3: Other City or Large Town
                  Tier 2: Kano, Port Harcourt, Ibadan         Tier 4: Small Town or Village
Our Mobile Barometer shows a strong inverse correlation
                              between wealth and mobile centricity
                                               Singapore
          U.S.    Hong Kong

                 Australia Japan                                                                          Mobile centricity defined by:
 Upper                                Taiwan
Income     U.K.                                                                                           •   Relative importance of
                           South Korea          New Zealand                                                   mobile in media
                                                                                                              consumption
                                   Malaysia
                                                                                                          •   Comfort level with
                                                                       South Africa                           transacting through device
                                      Brazil
                                                    China
                                                                                                          •   Breadth and depth of mobile
 Middle
Income
                                                                                                              activity
                                    Thailand
                                                                                                          •   Mobile influence on offline
                                                                           Indonesia                          and online purchasing
                                                                                                              behavior
                                                                 Philippines
                                                                                India
                                                       Vietnam                                  Nigeria

 Lower                                                                                  Kenya
Income

          Low                            Mobile                                High
                                        Centricity
                              Source: Decision Fuel and InMobi research, sample n = 23,165;
                              Worldbank 2009/2010 GNI PPP Intl $s; R sqr = 0.55
GENERAL MEDIA CONSUMPTION
THE AVERAGE MOBILE WEB
                         USER IN NIGERIA CONSUMES

                         5.5 HOURS
                          OF MEDIA PER DAY




Sample size: n = 1,017
Reading
                                      Magazines
                                    /Newspapers


                                                       40
                                                     minutes
                                                                                               Using mobile
                                                                                               (ex SMS/calls)
                                                                                 113
                Online via               50                                     minutes
            desktop/laptop                           THE AVERAGE MOBILE WEB
                                        minutes
                                                     USER IN NIGERIA CONSUMES


                                                  5.5 HOURS
                                                      OF MEDIA PER DAY


                                             52
                                           minutes

                                                                     73
                                                                   minutes
                         Listening to
                               Radio

Sample size: n = 1,017                                                           Watching TV
15%
                         of consumers multi-task
                         while watching TV



                           TV     Mobile

Sample size: n = 1,017

                                               Sample size: n = 1,017
ENTERTAINMENT               GETTING INFO            COMMUNICATION                        SHOPPING
  Videos, games, music etc.     Sports, news etc.    Email, Facebook, Twitter etc.   Travel, purchases, banking etc.




   61%      22%      11%      67%    12%        8%         82%        13%                   36%       15%




          For mobile web users, mobile is the preferred medium for
      communication, entertainment, getting information and even shopping
Sample size: n = 1,017
DIGITAL MEDIA CONSUMPTION: PC VS MOBILE
67% use mobiles as either
                                                                                     their primary or exclusive
                                                                                     means of going online




                                    „ H o w   d o      y o u t y p i c a l l y g o     o n l i n e
                                                    t o s u r f t h e w e b ? ‟


                            7%         26%                       37%                          30%
                     Mostly via    Evenly split               Mostly via                    Only via
                      desktop     between both                 mobile                       mobile
Sample size: n = 1,017
Across Asia Pacific and Africa, mobile is becoming a major
                              component of internet behavior
                                                 „ H o w         d o      y o u t y p i c a l l y g o                       o n l i n e
                                                                       t o s u r f t h e w e b ? ‟

             Indonesia    4%          13%                                35%                                                       47%

           South Africa   4%                     24%                                  32%                                                40%

            Philippines   5%                       28%                                       31%                                              36%

                  India   5%                     23%                                       36%                                                36%

                Nigeria    7%                          26%                                        37%                                           30%

                Kenya 2%                   21%                                              49%                                                     28%

          New Zealand          10%                       25%                                        38%                                             27%

              Malaysia         9%                              34%                                        31%                                       26%

              Vietnam     4%                      28%                                              43%                                               25%

             Singapore              15%                                35%                                      26%                                  24%

                Japan                18%                                     37%                                      23%                             22%

              Australia                   23%                                        39%                                     22%                           16%

            Hong Kong                     23%                                         42%                                         19%                      16%

              Thailand          12%                                     44%                                                 30%                             14%

                 China                19%                                           45%                                                 29%                       7%

           South Korea              16%                                               55%                                                     22%                 7%

               Taiwan                 19%                                                  55%                                                 20%                6%
                               Mostly via                                          Evenly split                                         Mostly via          Only via
Sample size: n = 18,610         desktop                                            between both                                          mobile             mobile
MOBILE MEDIA BEHAVIOURS: WHO WHY WHERE WHAT HOW?
WHO?

                                                                                                            58% of Nigeria‟s mobile
                                                                                                            users are early adopters




                                                 Early Adopters   Late Adopters

                                 H o w d o y          o u f e e l a b o u t t h e
                                       f o l l o w    i n g s t a t e m e n t :
                         “ I    a m u s u a l l       y t h e f i r s t a m o n g                   m y
                                    f r i e n d s       t o a c q u i r e n e w
                                                t e   c h n o l o g y ” ?




                               44%              14%                25%                   7%                10%

                         Completely agree   Somewhat agree        Neutral         Somewhat disagree Completely disagree
Sample size: n = 1,017
WHY?

                                                                    47%
                                                                 “It’s easy
                                                                    to use”
                                                                          31%
                                                                   “I can use it
                                                                     privately”

   47%

               31%
                            27%         25%

                                                  7%


It's easy to I can use it It's always   Saves   Boredom
     use       privately      there     money
Sample size: n = 1,017
WHERE?



                            6% In the
                            bathroom                                       5%          8% in a
                                                                         Shopping      meeting
                                                                                       or class

                               9%
                            Commuting
                                             70% Lying in bed
                                                                         15% While
                                                                         watching TV

                          17% Waiting
                         for something
                                                            14% social
                                          21% Spending        event
                                         time with family


            For mobile users in Nigeria, mobile web time is “found” time: it‟s
                       usually an incremental media experience
Sample size: n = 1,017
WHAT?




Sample size: n = 1,017
WHAT?



                                       Social Media                    60%

                                 Search for general
                                                                 43%
                                       information

                                 Send and Receive
                                                           26%
                                           E-mail

                                      Entertainment     23%


                                    Mobile banking      20%
    GROWTH
                                     Search for local
   In Nigeria, growth in          information and…
                                                        9%
   mobile use in the
   next year is likely to come        Bill payments     7%

   from social media, followed
                                          Shopping      6%
   by general search, e-mail
   and entertainment               Virtual experience
                                                      6%
                                 / augmented reality




Sample size: n = 1,017
HOW?




                                              73%
                                            M o b i l e
                                              W e b

                          “ W h a t i s y o u r f a v o r i t e m o d e
                                                                               MOBILE SITES
                       f o r r e c e i v i n g m o b i l e c o n t e n t ? ”

                                              27%
                                              A p p s




Sample size: n = 239
MOBILE MEDIA BEHAVIOURS: ADVERTISING
W h i c h t w o       f o r m s o f m e d i a m o s t
                                      i m p a c t     y o u r p u r c h a s i n g
                                                    d e c i s i o n s ?
   0%              10%          20%             30%             40%           50%      60%    70%




            5%                18%             29%                    44%                63%


                8%                                      34%




                       Mobile is far ahead of traditional media in influencing
                                        purchasing behavior
Sample size: n = 989
C o m p a r e d t o o            t h e r f o r m s o f
                                                a d v e r t i s i n g         l i k e T V o r
                                      o n l i n e , h o w c o m f            o r t a b l e a r e y o u
                                      w i t h m o b i l e      w e b         a n d m o b i l e   a p p
                                            a d v e r t i s e m e n t       s ( n o t S M S ) ?


                              More comfortable, I find them to be very useful                            67%



                        Equally comfortable, I'm getting used to seeing them              22%



                                      Less comfortable, I find them intrusive   3%



                       No opinion, I don't think much about ads on my phone        8%




                                    of mobile users are as comfortable with mobile
                 89%                advertising as they are with TV or online advertising

Sample size: n = 981
Has mobile advertising ever:
             Awareness                           Introduced you to something new (63%)


          Favorable opinion                      Provided you with better options (31%)


            Consideration                        Helped you find something nearby (32%)
                                                 Caused you to reconsider a product (9%)

              Shopping
                                                 Influenced your in-store purchase (6%)
                Sale
                                                 Influenced you to buy via your mobile (18%)

                Mobile is impacting consumers‟ purchasing behaviour even
Sample size: n = 1,017
                           in this early stage of mobile evolution.
MOBILE MEDIA BEHAVIOURS: COMMERCE & SHOPPING
Buying digital
                                                          goods, including games, e-
                                                                                                69%
                                                         books, subscriptions, music,
                                                                           apps, etc.

                   65% have spent money
                                                                      Buying physical
                   on an activity via mobile                         goods, including     23%
                                                              electronics, clothes, etc


                                                           Buying services, including
                                                                   purchasing movie       16%
                                                                  tickets, travel, etc.



                                                        Bill Payments, including peer-
                                                                                          14%
                                                                to-peer payments, etc.




                  Commerce behavior is extending past digital goods, and
                  now includes physical goods, services and bill payments
Sample size: n = 1,017
87% are expected to
                   spend money on an
                   activity via mobile in the
                   next 12 months




                87% of consumers plan to conduct mobile commerce in the
                next 12 months, a +22% increase from where we are today.
Sample size: n = 1,017
TM




For further information or requests for
detailed information on any of the 20
countries surveyed or specific
consumer segments, please contact:


Daryn Smith                 Colin Marson
(daryn.smith@inmobi.com)    (colin@decision-fuel.com)



                       31

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Nigeria media consumption research main 23 apr-12

  • 1. MOBILE DEVICES & MEDIA CONSUMPTION IN NIGERIA: A „NEW WAVE‟ TAKES SHAPE
  • 2. bite-sized mobile research • Founded and headquartered in Asia, with offices in Hong Kong, Shanghai and Singapore • Independent mobile research specialist – providing effective and actionable research insights via mobile • Tailored, high-quality and rapid- turnaround approach • Highly experienced team with extensive regional credentials over past 12+ years • Deep expertise in research insights: – Research design & execution – Sophisticated analytics • Powerful research platform: – Ability to deploy very rapidly and flexibly
  • 3. Over 93bn ad impressions; 578mn unique users monthly • Live in 165 countries; 13,000+ Sites & Apps • $US 215mn funding – Softbank, KPCB, Sherpalo • Acquired Sprout – Leading Innovator in Rich Media Ads & HTML 5
  • 4. OBJECTIVES Understand mobile media consumption and how 21 key markets globally it‟s changing… 23,000+ respondents Recruited via InMobi Key markets in Africa global mobile ad network, including Nigeria, Kenya conducted over Decision and South Africa Fuel mobile platform
  • 5. RESEARCH METHODOLOGY MOBILE SAVVY USERS Research is focused on those who use mobile media…
  • 6. RESEARCH METHODOLOGY MOBILE SAVVY USERS … including native apps & mobile websites.
  • 7. RESEARCH METHODOLOGY GENDER AGE 19% FEMALE 81% MALE 33% MOBILE 15-19 34% 20-24 SAVVY USERS 25-34 24% 35+ 9% CITY TIER 33% 15% 43% 9% Tier 1: Greater Lagos Tier 3: Other City or Large Town Tier 2: Kano, Port Harcourt, Ibadan Tier 4: Small Town or Village
  • 8. Our Mobile Barometer shows a strong inverse correlation between wealth and mobile centricity Singapore U.S. Hong Kong Australia Japan Mobile centricity defined by: Upper Taiwan Income U.K. • Relative importance of South Korea New Zealand mobile in media consumption Malaysia • Comfort level with South Africa transacting through device Brazil China • Breadth and depth of mobile Middle Income activity Thailand • Mobile influence on offline Indonesia and online purchasing behavior Philippines India Vietnam Nigeria Lower Kenya Income Low Mobile High Centricity Source: Decision Fuel and InMobi research, sample n = 23,165; Worldbank 2009/2010 GNI PPP Intl $s; R sqr = 0.55
  • 10. THE AVERAGE MOBILE WEB USER IN NIGERIA CONSUMES 5.5 HOURS OF MEDIA PER DAY Sample size: n = 1,017
  • 11. Reading Magazines /Newspapers 40 minutes Using mobile (ex SMS/calls) 113 Online via 50 minutes desktop/laptop THE AVERAGE MOBILE WEB minutes USER IN NIGERIA CONSUMES 5.5 HOURS OF MEDIA PER DAY 52 minutes 73 minutes Listening to Radio Sample size: n = 1,017 Watching TV
  • 12. 15% of consumers multi-task while watching TV TV Mobile Sample size: n = 1,017 Sample size: n = 1,017
  • 13. ENTERTAINMENT GETTING INFO COMMUNICATION SHOPPING Videos, games, music etc. Sports, news etc. Email, Facebook, Twitter etc. Travel, purchases, banking etc. 61% 22% 11% 67% 12% 8% 82% 13% 36% 15% For mobile web users, mobile is the preferred medium for communication, entertainment, getting information and even shopping Sample size: n = 1,017
  • 15. 67% use mobiles as either their primary or exclusive means of going online „ H o w d o y o u t y p i c a l l y g o o n l i n e t o s u r f t h e w e b ? ‟ 7% 26% 37% 30% Mostly via Evenly split Mostly via Only via desktop between both mobile mobile Sample size: n = 1,017
  • 16. Across Asia Pacific and Africa, mobile is becoming a major component of internet behavior „ H o w d o y o u t y p i c a l l y g o o n l i n e t o s u r f t h e w e b ? ‟ Indonesia 4% 13% 35% 47% South Africa 4% 24% 32% 40% Philippines 5% 28% 31% 36% India 5% 23% 36% 36% Nigeria 7% 26% 37% 30% Kenya 2% 21% 49% 28% New Zealand 10% 25% 38% 27% Malaysia 9% 34% 31% 26% Vietnam 4% 28% 43% 25% Singapore 15% 35% 26% 24% Japan 18% 37% 23% 22% Australia 23% 39% 22% 16% Hong Kong 23% 42% 19% 16% Thailand 12% 44% 30% 14% China 19% 45% 29% 7% South Korea 16% 55% 22% 7% Taiwan 19% 55% 20% 6% Mostly via Evenly split Mostly via Only via Sample size: n = 18,610 desktop between both mobile mobile
  • 17. MOBILE MEDIA BEHAVIOURS: WHO WHY WHERE WHAT HOW?
  • 18. WHO? 58% of Nigeria‟s mobile users are early adopters Early Adopters Late Adopters H o w d o y o u f e e l a b o u t t h e f o l l o w i n g s t a t e m e n t : “ I a m u s u a l l y t h e f i r s t a m o n g m y f r i e n d s t o a c q u i r e n e w t e c h n o l o g y ” ? 44% 14% 25% 7% 10% Completely agree Somewhat agree Neutral Somewhat disagree Completely disagree Sample size: n = 1,017
  • 19. WHY? 47% “It’s easy to use” 31% “I can use it privately” 47% 31% 27% 25% 7% It's easy to I can use it It's always Saves Boredom use privately there money Sample size: n = 1,017
  • 20. WHERE? 6% In the bathroom 5% 8% in a Shopping meeting or class 9% Commuting 70% Lying in bed 15% While watching TV 17% Waiting for something 14% social 21% Spending event time with family For mobile users in Nigeria, mobile web time is “found” time: it‟s usually an incremental media experience Sample size: n = 1,017
  • 22. WHAT? Social Media 60% Search for general 43% information Send and Receive 26% E-mail Entertainment 23% Mobile banking 20% GROWTH Search for local In Nigeria, growth in information and… 9% mobile use in the next year is likely to come Bill payments 7% from social media, followed Shopping 6% by general search, e-mail and entertainment Virtual experience 6% / augmented reality Sample size: n = 1,017
  • 23. HOW? 73% M o b i l e W e b “ W h a t i s y o u r f a v o r i t e m o d e MOBILE SITES f o r r e c e i v i n g m o b i l e c o n t e n t ? ” 27% A p p s Sample size: n = 239
  • 25. W h i c h t w o f o r m s o f m e d i a m o s t i m p a c t y o u r p u r c h a s i n g d e c i s i o n s ? 0% 10% 20% 30% 40% 50% 60% 70% 5% 18% 29% 44% 63% 8% 34% Mobile is far ahead of traditional media in influencing purchasing behavior Sample size: n = 989
  • 26. C o m p a r e d t o o t h e r f o r m s o f a d v e r t i s i n g l i k e T V o r o n l i n e , h o w c o m f o r t a b l e a r e y o u w i t h m o b i l e w e b a n d m o b i l e a p p a d v e r t i s e m e n t s ( n o t S M S ) ? More comfortable, I find them to be very useful 67% Equally comfortable, I'm getting used to seeing them 22% Less comfortable, I find them intrusive 3% No opinion, I don't think much about ads on my phone 8% of mobile users are as comfortable with mobile 89% advertising as they are with TV or online advertising Sample size: n = 981
  • 27. Has mobile advertising ever: Awareness Introduced you to something new (63%) Favorable opinion Provided you with better options (31%) Consideration Helped you find something nearby (32%) Caused you to reconsider a product (9%) Shopping Influenced your in-store purchase (6%) Sale Influenced you to buy via your mobile (18%) Mobile is impacting consumers‟ purchasing behaviour even Sample size: n = 1,017 in this early stage of mobile evolution.
  • 28. MOBILE MEDIA BEHAVIOURS: COMMERCE & SHOPPING
  • 29. Buying digital goods, including games, e- 69% books, subscriptions, music, apps, etc. 65% have spent money Buying physical on an activity via mobile goods, including 23% electronics, clothes, etc Buying services, including purchasing movie 16% tickets, travel, etc. Bill Payments, including peer- 14% to-peer payments, etc. Commerce behavior is extending past digital goods, and now includes physical goods, services and bill payments Sample size: n = 1,017
  • 30. 87% are expected to spend money on an activity via mobile in the next 12 months 87% of consumers plan to conduct mobile commerce in the next 12 months, a +22% increase from where we are today. Sample size: n = 1,017
  • 31. TM For further information or requests for detailed information on any of the 20 countries surveyed or specific consumer segments, please contact: Daryn Smith Colin Marson (daryn.smith@inmobi.com) (colin@decision-fuel.com) 31