1. Overview of the Workshop
In an ever changing business environment it is important that managers
are geared to handle the nuances through effective professional
management.
Our series of programs will help managers to develop the ability to
manage complex business situations, especially the art of making
decisions in uncertain or ambiguous environments, break away from
functional focus and develop a more inclusive attitude, integrate cross-
functional objectives to generate innovative solutions that benefit the
organization as a whole, and build a global business, general
management programs for you
Ours’ are the proven workshops that have helped many executives in
overcoming some of their fundamental concerns of professional
management. Participants have appreciated the simplicity and the
directness of the program in effectively conveying the message that can
be recollected months after the program
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2. Training Methodology
These training programs are delivered with the needs of adult learning
requirements in mind. As a result programs are highly interactive.
Instructor plays the role of learning facilitator and encourages everyone
to contribute in the program.
Keeping in mind the profile of the participants, the methodology
used will be highly discovery oriented and participant centered.
It will be highly interactive and participative in its delivery.
Time is also budgeted for participants to introspect and examine
their current practices.
Depending on the program an appropriate mix of various
techniques and tools will be used to conduct the program:
Mix of these techniques and tools will ensure high level of
retention and help participants to link new learning to the real
world situations of the job.
Critical inputs will be provided and the participants will be
challenged to revisit their beliefs and modify them if considered
necessary and apply them on the job or / and personal life.
In this Training programs we will use presentation, videos, workbooks,
case studies, group games and activities. Presentation includes
templates and tools to practice and implement creativity within an
organization.
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3. Leadership and Interpersonal Skills
Indicative Schedule (6 Hours)
LIST OF SESSIONS LIST OF SESSIONS
Communicate Professionally And Understand Their Dynamics And Will Be
Effectively More Productive And Cheerful
Respond Positively To Feedback Understand The Importance Of Values
And Ethics
Behave Professionally At Workplace
Manage And Resolve Any Problems,
Be Competent And Skilful To Compete
Conflicts Effectively
With Day To Day Business Challenges
Establish Work Life Balance
Grow As Leaders And Respond To
Challenging Situations Efficiently Think Creatively And Develop Sense Of
Ownership
Workshop on
The Art of Effective Communication
Indicative Schedule (6 Hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
What is communication : Types of Barriers to Effective Communication
Communication Assertive Communication
What is business communication Negotiation Skills
Importance of business Business Writing Skills
communication in the present business 7 Cs Communication (Considerate,
scenario Concrete, Concise, Courteous, Clear,
Communicating Challenge Complete, Correct)
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4. Questioning skills Different Kind of Behaviours
Essentials of Communication Exercise on Clarity & Conciseness
Workshop on
Listening Skills and Telephonic Etiquette
Indicative Schedule (6 Hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
Understand the difference between hearing Types of Listeners (The Non-listener,
and Listening The Marginal Listener, The Evaluative
Listen actively for effective communication Listener, The Active Listener)
5 basic reasons we do not listen Improving your Listening Skills
(Listen is a hard work, Competition, The rush Act professionally while taking and
for action, Speed difference in the rate of receiving phone calls and messages.
speaking and understanding, Lack of What is Telephonic Etiquette?
Training) Essentials of Telephonic Etiquette
Hearing V/s Listening Making & Receiving a call
Make and Receive Calls Properly. Leaving & Receiving a message
Leave and Receive messages efficiently Call Conferencing
Do’s and Don’ts
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5. Workshop on
Business Etiquettes
Indicative Schedule (6 Hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
o Non-verbal o Etiquette of Dressing:
The do’s and don’ts in dressing
• Smiling
Understanding various dress codes
• Posture Clothes and Corporate Culture
• Handshake o The Do’s and Don’ts in
• Eye Contact Conversation:
Enhance communication skills
o Self-introductions
Build self-confidence and self-
o Handling introductions
esteem
o Exchanging business cards
Various verbal exercises to polish
o Making a Great First Impression:
enunciation and pronunciations.
Voice modulation using the correct
How to present yourself to people
range and level of tone
Greetings, Introductions
The art of small talk - How to make proper
introductions, Paying & Receiving
Compliments, Small Talk & Networking
Developing Your Professional and
Personal Image
Personal Hygiene
Polish interpersonal skills
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6. Workshop on
Corporate Culture Management Training
Indicative Schedule (6 Hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
Understand work culture and behave Understanding cross cultural
professionally dimensions
What is culture? linkage of their own beliefs, behavior
What is organizational culture? and actions have with the culture in the
Diagnosing organizational culture. organization
Contrast strong and weak cultures
Managing Organisational culture.
Determining customer-responsive
culture
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7. Workshop on
Team Building
Indicative Schedule (6 Hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
Create Atmosphere of Trust and Reliance Bruce Tuckman’s model of Team
among Team Members Development
Communicate Properly and Effectively o Forming
Recognise Individual’s Strength, Skills o Storming
and Style of Working o Norming
Manage a Group o Performing
o Adjourning
Develop Trust among Team Members
Understand Team Dynamic – Johari
The Role of a Team Leader / Team Member
Window
Managing a Team
Art of Giving and Receiving Feedback
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8. Workshop on
Problem Solving & Decision Making
Indicative Schedule (3 days)
Problem Solving
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
Be a better problem solver by: Appreciation
Understanding the process of creativity Why-Why Analysis
Learning some proven and established Cause & Effect Diagrams
problem solving techniques Affinity Diagrams
Approaches to Problem Solving SWOT
Understanding the Problem Porter's Five Forces - Understanding the balance of
Devising a plan power in a situation
Carrying out the plan Core Competence Analysis - Get ahead. Stay ahead
Solving the problem The McKinsey 7S Framework - Ensuring all parts of
your organization work in harmony
Decision Making
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
What is Decision Making? Identifying Decision Making Styles
Types of Decisions Categorising Decision
Discuss Ways To Make Decisions Decision Making Techniques
Discuss How To Decide Which Organisation’s Culture of Decision Making
Methods Would Be Best Depending On Risk Evaluation
The Decision To Be Made Follow Up of Decision
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9. Workshop on
Time Management
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
Dealing with Common Problems Evaluate Your Schedule
o I am busy o Necessity : Does it have to be done?
o I don't feel I have achieved anything o Appropriateness: Do I need to do
this year this
o I don't have control on my life o Efficiency : How can I do it better?
How to be a good Tiime Manager Hear me now, Believe me later
o You need to believe in GITA Obstacles to effective time
Learn The ABC Equation Benefits of Time management
o A- Must do Critical Task Prioritise
o B- Should do Less important
o C- May do No Important
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10. Workshop on
Withstanding Pressure
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
Understand different kinds of pressure Managing Everyday work
Manage work efficiently Planning for Everyday Activities
Have positive mindset Prepare a TO DO list
Understand difference between Prioritizing
responding and reacting Time Management Grid
What is Stress? Moving toward a positive mindset
Types of Stress Responding (not reacting) to pressure
Self Management Six second Pause
Strategies to Manage Self The Neo Cortex Vs The Amygdala
Workshop on
Leadership and Motivation
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
Principals of Motivation • Counseling Skills
Motivation theories and their application • Situational & Transformational leadership
Motivation through goal setting • Change Management
Guidelines for setting smart goals • Strategic Planning
Self actualization in team • Actualization of Potential
Factors causing leadership failures (what
• Leader Vs. Manager
goes wrong)
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11. Workshop on
Leadership and Building Positive Attitude
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
Have positive attitude toward life Ways to improve humour
Understand the importance and effects Develop Winners in You
of positive thoughts Remember your Basics
Take life positively Step to building a positive attitude
Employ the flip side technique Training Mind through Visualisation
Locus of Control SWOT Analysis: An Individual Exercise
Concept of Attitude and beliefs Personal Action Planning: An Individual
exercise
Workshop on
Emotional Intelligence
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
Have good grip over different types of Components of EI as per Daniel Goleman
emotions
When smart is dumb
Explore themselves even better
Know thyself
Understand the power of brains and its
effects Passion’s slave
The Emotional Brain Empathy
The nature of Emotional Intelligence Mind and Medicine
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12. Workshop on
Zero Defects
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
Understand the importance of Quality Total Quality Management System
Minimize defects in their work Values of TQM
What is Quality Concept of Six Sigma
Importance of Quality Integrated Quality Management System
Quality Measures Sense of Responsibility
Customer – Definition & Expectation Managing workplace (Concept of 5S)
Quality Enablers Zero Defects Delivery (Cycle of Service)
Workshop on
Body Language
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
Introduction Body Language & self positioning
Types of Gestures and their interpretation Troubles with negative body language
Why Non Verbal communication is most How to read other’s body language
important? Territories & zones of body language
Kinds of Facial Expression and their meaning Popular gestures and actions
Body Language & cultural adaptability Various barriers & signals
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13. Workshop on
Manage Your Work life Balance
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
Establish balance between work and their Recognise the difference between
personal lives external and internal ‘stressors’.
Have a clear idea of the current balance in SMART Goals
your life Improve your ability to manage time and
Concentrate on the things that are most delegate workloads.
important to you
Learn how to filter stress and cope more
Balance your priorities and goals in life
effectively.
Learn about stress: the physiology of stress,
Find ways to perfect your work / life
stress in the Workplace and the stress cycle.
balance
Workshop on
Self Empowerment
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
Understand themselves and their lives easily Self SWOT mix
Understand the importance of Values & Ethics in Life Self Discipline
Understand their dynamics to achieve success in life Values & Ethics
Pillars of self mastery
Thing to achieve
Ways to self introspect
Analysing the low dynamic
Identifying Self Developmental Areas
Fixing the dynamics
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14. Workshop on
Adaptive Leadership
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
5 Level of Leadership
Have sense of Ownership Transformational Leadership
Develop Leadership qualities Transactional Leadership
Manage themselves in better way Adaptive Leadership
Come out as a leader
Relationship based Leadership
Respond to a challenging situation
Leader based leadership
effectively
Technical V/s Adaptive
What is Adaptive Leadership?
Basic Toolkit of Leading Adaptive
Introduction to organizational adaptation
Challenge
The need for new Adaptive Leadership Characteristics of Adaptive Leadership
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