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1. Ebay Terms of Service
Net 303 - Online Policy Primer by Rumbie Nhongo
Image by Getty (2011)

2. What is Ebay?
 An online venue for people to trade
 You can buy and sell anything
 Joining and bidding is free
 Selling incurs a fee
 Uses feedback for open & honest trading
Image by What is Ebay (n.d.) & Image from Microsoft Clipart (What is Ebay, n.d.)

3. It has applied self-service where customers choose
what they sell, the price & how to sell it . It is for
customers by customers because the guidebooks
are elaborated by other customers and product
recommendations are written by customers.
Image from Microsoft Clipart (Moscoso, Lago & Castro , 2011)

4. Trusting Ebay
Ebay has a reputation system where members rate each
other after a transaction and this is reflects the
trustworthiness judged by the eBay community
Image from Microsoft Clipart (Bonatti, Duma, Fuchs, Nejdl, Olmedilla, Peer & Shahmehri, 2006)

5. EBay's Five basic Values:
 We believe people are basically good.
 We believe everyone has something to contribute.
 We believe that an honest, open environment can bring out the best in people.
 We recognize and respect everyone as a unique individual.
 We encourage you to treat others the way that you want to be treated.
Image from Microsoft Clipart (Community , 2003)

6. Are you ready to be a
member now?
Image from Microsoft Clipart

7. Wait a second
there are a few
rules and
policies you need
to go through
Image from Microsoft Clipart

8. 1. User Agreement
2. Trust and Safety Tutorials
3. Rules about Feedback
4. Rules for Everyone, Buyers, Sellers, Listings
5. Prohibited and Restricted items
6. Rules about Intellectual Property
(Rules & Policies Overview, 2003)

9. Hmm that’s a
lot huh?
Image from Microsoft Clipart
Let me summarise for you...

10. So what is required to
be a member
Image from Microsoft Clipart

11.  Be over 18 years old
 YOU control YOUR account
 Use caution and common sense
 YOU bid YOU buy (retractions exceptional circumstances only)
 Describe sell item accurately and truthfully
(User Agreement, 2003)

12. Can you choose to stay
anonymous?
Image from Frontview (n.d.)

13. Even though
The User Agreement states
that they cannot and does not confirm each
member’s ‘real’ identity.

14.  You cannot misrepresent your identity
 Must provide valid information & email address
 Might require financial information (PayPal, credit card) to verify billing details
 Information about you may be disclosed to the government
Image from Microsoft Clipart (User Agreement, 2003)

15. YOU are
responsible
for...
Image from Microsoft Clipart

16.  Any obligations to other members
 Enforcing your rights if obligation has been breached
 Your information, must not be harmful to eBay & 3rd party
 Conducting lawful listing, bidding & selling
 Not copying, altering & creating derivative works
 Not publicly displaying content without permission
(User Agreement, 2003) Image from Microsoft Clipart

17. Ebay only provides an
online platform in
which YOU are
responsible for what
you do, NOT THEM.

18. Ebay is not responsible for:
The safety, quality or legality of content posted
Offering insurance or seller protection
Any transactions & interactions
Liability in any court cases
Ebay
(User Agreement, 2003) Image from RTImages (n.d.)

19. The Up side
PayPal users can receive eBay Buyer Protection for free for almost
all purchases
If you use another way to pay they will still try to help even though
PayPal is the recommended secure service
(Buyer Protection, n.d.) Image from Microsoft Clipart

20. Step by Step
1. Contact seller and try to sort
the issue out, can’t resolve it?
2.Contact eBay and they will
investigate for you
3. They can also speak to the
seller and try to resolve it
(Buyer Protection, n.d.) Image from Microsoft Clipart

21. Unfortunately eBay does not have any other way to
handle inappropriate behaviour besides alerting
the police, banning the offending member and
they will not reimburse you when defrauded.
Image from Microsoft Clipart (Duh, Jamal & Sunder, 2002)

22. What about your
Privacy?
Image from Microsoft Clipart

23.  “One way to summarize
eBay’s privacy policy would
be to say “there is no
privacy on the Internet.”
Image from Microsoft Clipart (Duh, Jamal & Sunder, 2002, p.8)

24. Tracked information
include:
 The URL you came from
 The URL you go to next
 What browser you are using
 Your IP address
(Privacy Policy, 2003) Image from Microsoft Clipart

25. Ebay uses “session” cookies to monitor and collect
information, you can decline them if your browser
allows you but you will lose access to a few
features.
Image from Microsoft Clipart (Duh, Jamal & Sunder, 2002)

26. Ebay collects:
They maintain a file of personal information including:
 Your bidding, buying & selling behaviour
 Comments about you in the feedback area
 Feedback you leave for others
 Information you post in cafes, chat rooms
(Privacy Policy, 2003) Image from Microsoft Clipart

27. But Why
you ask?
 To resolve disputes
 To ensure safe trading
 To enforce User Agreement
Image from Microsoft Clipart (Privacy Policy, 2003)

28. As the User Agreement
says, membership is a
privilege not an
entitlement
Image from Microsoft Clipart

29. You may get suspended,
terminated or restricted if:
Image from Microsoft Clipart

30.  You have outstanding eBay fees
 eBay cannot verify the information you give
 Listing more than 100 auctions per day (Eizzy, n.d.)
 You don't complete a transaction lawfully
 Govt informs them of you engaging in fraud
 Concern about your feedback or ratings (Privacy Policy, 2003)

31. TOS’s might change and what you agree on might be
amended and if you don’t like it you will have to
terminate your account, if you choose to stay then
this will be considered to have accepted them.
Image from Microsoft Clipart (Privacy Policy, 2003)

32. Now that you have a
better understanding, go
ahead, JOIN UP!!
Image from Microsoft Clipart

33. References
 Bonatti, P. A., Duma, C., Fuchs, N., Nejdl, W., Olmedilla, D., Peer, J., & Shahmehri, N.
(2006). Semantic Web Policies – A Discussion of Requirements and Research Issues. The
Semantic Web: Research and Applications: Lecture Notes in Computer Science, 4011, pp. 712-
724. Retrieved from http://rewerse.eu/publications/download/REWERSE-RP-2006-020.pdf
 Duh, R., Jamal, K., & Sunder, S. (2002). Control and Assurance in E-Commerce: Privacy,
Integrity and Security at eBay. Taiwan Accounting Review, 3(1), pp. 1-27. Retrieved from
http://papers.ssrn.com/sol3/papers.cfm?abstract_id=350663
 Ebay. (2003). User Agreement. Retrieved from
http://pages.ebay.com.au/help/policies/user-agreement.html
 Ebay. (2003). eBay’s Community Values. Retrieved from
http://community.ebay.com.au/index.jspa
 Ebay. (2003). Feedback Policies Overview. Retrieved from
http://pages.ebay.com.au/help/policies/feedback-ov.html
 Ebay. (2003). Buyer Protection. Retrieved from
http://pages.ebay.co.uk/ebaybuyerprotection/index.html
 Ebay. (2003). Rules for Everyone Overview. Retrieved from
http://pages.ebay.com.au/help/policies/everyone-ov.html
 Ebay. (2003). Rules and Policies Overview. Retrieved from
http://pages.ebay.com.au/help/policies/overview.html
 Ebay. (2003). Privacy Policy. Retrieved from
http://pages.ebay.com.au/help/policies/privacy-policy.html
 Ebay. (n.d.). What is Ebay? Retrieved from
http://pages.ebay.com.au/ebayexplained/what_is_ebay.html
 Eizzy. (n.d.). Suspended eBay Account. Retrieved from
http://eizzy.hubpages.com/hub/Suspended-eBay-Account
 Moscoso, P. G., Lago, A., & Castro, M. (2011). Putting your Client to Work: A good way to
achieve great service at low cost? The European Business Review, pp. 12-16. Retrieved from
http://webprofesores.iese.edu/pmoscoso/personal/EBR-client.pdf

34. Images
 Ebay. (n.d.). What is Ebay? [Images on Slide 2]. Retrieved from
http://pages.ebay.com.au/ebayexplained/what_is_ebay.html
 Frontview. (n.d.) Anonymous [Image]. Retrieved from http://frontview.files.wordpress.com/2011/10/black-
fax.jpg
 Getty. (2011). The History of eBay. [Image on Slide 1]. Retrieved
from http://www.telegraph.co.uk/finance/personalfinance/8451898/The-history-of-eBay.html
 Microsoft Clipart. (Accessed 04/09/2012). Money. [Image on Slide 2].
 Microsoft Clipart. (Accessed 09/09/2012). Shopping. [Image on Slide 3].
 Microsoft Clipart. (Accessed 08/09/2012). Rating. [Image on Slide 4].
 Microsoft Clipart. (Accessed 08/09/2012). Community. [Image on Slide 5].
 Microsoft Clipart. (Accessed 04/09/2012). Excited. [Image on Slide 6].
 Microsoft Clipart. (Accessed 05/09/2012). Shocked. [Image on Slide 7].
 Microsoft Clipart. (Accessed 05/09/2012). Stress. [Image on Slide 9].
 Microsoft Clipart. (Accessed 04/09/2012). Question Mark. [Image on Slide 10].
 Microsoft Clipart. (Accessed 06/09/2012). Identity. [Image on Slide 14].
 Microsoft Clipart. (Accessed 05/09/2012). Court. [Image on Slide 15].
 Microsoft Clipart. (Accessed 04/09/2012). Law. [Image on Slide 16].
 Microsoft Clipart. (Accessed 09/09/2012). Thumbs up. [Image on Slide 19].
 Microsoft Clipart. (Accessed 09/09/2012). Steps. [Image on Slide 20].
 Microsoft Clipart. (Accessed 09/09/2012). Thief. [Image on Slide 21].
 Microsoft Clipart. (Accessed 09/09/2012). Privacy. [Image on Slide 22].
 Microsoft Clipart. (Accessed 08/09/2012). Private. [Image on Slide 23].
 Microsoft Clipart. (Accessed 04/09/2012). URL. [Image on Slide 24].
 Microsoft Clipart. (Accessed 07/09/2012). Monitor. [Image on Slide 25].
 Microsoft Clipart. (Accessed 04/09/2012). Files. [Image on Slide 26].
 Microsoft Clipart. (Accessed 05/09/2012). Confused. [Image on Slide 27].
 Microsoft Clipart. (Accessed 07/09/2012). Entitlement. [Image on Slide 28].
 Microsoft Clipart. (Accessed 08/09/2012). Restricted. [Image on Slide 29].
 Microsoft Clipart. (Accessed 07/09/2012). Stop. [Image on Slide 31].
 Microsoft Clipart. (Accessed 09/09/2012). Jumping. [Image on Slide 32].
 RTimages. (n.d.). Denial [Image]. Retrieved from http://www.minddisorders.com/photos/denial-879.jpg