17. What is Research? #GRMethods ¦ @russu
• Provides the ability to inform design
• Uncovers how users think and behave
• Validates assumptions / removes bias
• Shows the difference between intention and reality
• Provides direction and data instead of opinion or
speculation
19. What is Guerrilla Research? #GRMethods ¦ @russu
It is a body of unconventional ways of
pursuing conventional goals. It is a
gaining insight
proven method of achieving profits
with minimum money.
- Jay Conrad Levinson
Source: http://gmarketing.com/
20. What is Guerrilla Research? #GRMethods ¦ @russu
Guerrilla methods are typically faster, less rigorous
and less expensive versions of their non-guerrilla
cousins--you re choosing an acceptable trade-off
between rigor and cost-effective techniques.
- Russ Unger & Todd Zaki Warfel
21. What is Guerrilla Research? #GRMethods ¦ @russu
• Provides the ability to inform design
• Uncovers how users think and behave
• Validates assumptions / removes bias
• Shows the difference between intention and reality
• Provides direction and data instead of opinion or
speculation
Sound familiar?
26. What is Guerrilla Research? #GRMethods ¦ @russu
We look for what we call
the point of least astonishment.
- Jared Spool
Source: http://gmarketing.com/
28. What is Guerrilla Research? #GRMethods ¦ @russu
It s also...
• Faster
• Lower-cost
• Less effort
• Providing sufficient insight to make informed decisions
• Just enough rigor to determine that a problem exists
29. What is Guerrilla Research? #GRMethods ¦ @russu
For me, this means testing in the field with
a minimum of time, budget and fuss so
that this kind of activity and the insight it
Duckett
Photo by Tim
provides is available to pretty much any
client/budget/timeframe.
- Leisa Reichelt
Source: http://www.disambiguity.com/guerrilla-research-recruitment/
31. Reality Check #GRMethods ¦ @russu
Guerrilla Research Methods...
• Have a time and a place
• Have a purpose
• Won t replace traditional/non-guerrilla methods
So what?
32. Reality Check #GRMethods ¦ @russu
Some good research is better than none.
Yes.
This.
- Russ Unger & Todd Zaki Warfel
34. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
• Man on the Street / Coffee Shop • Unmoderated Testing
• Burrito Lunch • Remote Usability Testing
• Rapid Iterative ProtoSketching • Mobile Testing
(RIPS) • Empathy Maps
• User/ Browser Role Playing • Design the Box
• A/B Testing • Design Studio
35. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Man on the Street / Coffee Shop
Image Source: http://urt.parsons.edu/urt/media/user/images/Artstor_USA_New_York_City_Upper_west_coffee_shop.jpg
36. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Burrito Lunch
Image Source:http://awkwardfamilyphotos.com/
37. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Rapid Iterative ProtoSketching (RIPS)
Image Source Brad Nunnally ¦ @bnunnally
38. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Rapid Iterative ProtoSketching (RIPS)
Image Source Brad Nunnally ¦ @bnunnally
39. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Rapid Iterative ProtoSketching (RIPS)
Image Source Brad Nunnally ¦ @bnunnally
40. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Rapid Iterative ProtoSketching (RIPS)
Image Source Brad Nunnally ¦ @bnunnally
41. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Rapid Iterative ProtoSketching (RIPS)
Image Source Brad Nunnally ¦ @bnunnally
42. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Rapid Iterative ProtoSketching (RIPS)
Image Source Brad Nunnally ¦ @bnunnally
43. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Rapid Iterative ProtoSketching (RIPS)
Image Source Jonathan Knoll ¦ @Yoni & Brad Nunnally ¦ @bnunnally
44. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
User/Browser Role Playing
Video Source: Stephen P. Anderson
45. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
A:B Testing
Big Takeaway
A female model more than doubled conversions for this
Norwegian landing page.
Image Source ABTesting.com
46. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
A:B Testing Tools
• Performable (http://www.performable.com)
• Optimizely (http://www.optimizely.com/)
• NinjaButton (http://ninjabutton.com/)
• KISSmetrics (http://kissmetrics.com/)
• Verster (http://verster.com/)
• Modesty (https://github.com/causes/modesty)
• Omniture (http://www.omniture.com/en/)
• Website Optimizer (http://www.google.com/websiteoptimizer)
• A:B Theme Testing Plugin for WordPress (http://wpplugins.com/plugin/11/ab-theme-
testing-plugin/)
• Visual Website Optimizer (http://visualwebsiteoptimizer.com/)
• Unbounce (http://unbounce.com/)
• More at Which Test Won: http://whichtestwon.com/techguide
47. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Unmoderated Testing (PDF Report: http://userglue.com/tshirtreport.pdf)
Image Source Jonathan Knoll ¦ @Yoni & Brad Nunnally ¦ @bnunnally
48. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Unmoderated Testing (PDF Report: http://userglue.com/tshirtreport.pdf)
51. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Mobile Testing
$3,000.00
Bernard Tyers
Belén Barros Pena
http://www.diymobileusabilitytesting.net/
Image Source: noldus.com
52. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Mobile Testing
Nine Dollars.
Nine Minutes.
Image Source: Me
53. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Mobile Testing
Video Source: Me
54. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Mobile Testing
Image Sources: Lynda.com & Universal Mind
55. Examples of Guerrilla Research in the Wild #GRMethods ¦ @russu
Empathy Maps
Learn more online at: http://answers.oreilly.com/topic/1860-gamestorming-empathy-map/
59. What We re Going To Do Today #GRMethods ¦ @russu
We re Getting a Little Kuniavsky Up In Here
• Define Audience & Goals
• Create Tasks to Address Goals
• Recruit the Right People
• Watch Them Performing Tasks
Source: Observing the User Experience ¦ Mike Kuniavsky
60. What We re Going To Do Today #GRMethods ¦ @russu
This is How We ll Do It
• Create a Team Poster
• Design Studio
• Generate Tasks
• Recruiting and Testing
• Present Findings
Image Source: http://www.eurweb.com/wp-content/uploads/2010/11/MontellJordan-01-big.jpg
64. Housekeeping #GRMethods ¦ @russu
Does Everyone Have a Phone That Can Record Video?
Good.
65. Housekeeping #GRMethods ¦ @russu
Group Leaders: Email Your Email Address to:
russ@userglue.com
Posterous Email Address for Sending Content:
FRONTEND2011@posterous.com
69. Design Studio #GRMethods ¦ @russu
Hotel Check-in/Check-out System
• People want to check-in & check-out of rooms
• System should manage room-based expenses
• System should function with or without a device
• Concierge-like service options
71. Create Test Tasks #GRMethods ¦ @russu
Generate 2-3 Tasks to Test with Participants
• Tasks should focus on primary requirements
• Tasks should NOT lead users to the right path
• Tasks should allow for exploration by the user
81. What We ve Learned Today #GRMethods ¦ @russu
Guerrilla Research Methods...
• Have a time and a place
• Have a purpose
• Won t replace traditional/non-guerrilla methods
• Some good research is better than none
82. What We ve Learned Today #GRMethods ¦ @russu
Also...
• Faster
• Lower-cost
• Less effort
• Providing sufficient insight to make informed decisions
• Just enough rigor to determine that a problem exists
83. What We ve Learned Today #GRMethods ¦ @russu
Design Studio
• Quantity over quality (6-8-5 by TZW)
• Pitching and critiquing / Validate against requirements
• Group/Team collaboration
Design Testing
• Can get results with a limited set of users
• Doesn t (always) need to be done in a lab
• People like candy and LOVE to be listened to