1. Customer Relationship
Management
& Sales Force Automation.
“Intelligent” to analyze and make
actions
wherever and whenever.
“Social” to interact even through the
most popular
Social Networks.
3. More than 1.100.000 hours of
consultancy
More than 300 projects
165.000 hours of research
and development
95.000 hours of training
More than 200 satisfied customers
More than 40 employees …..
10 of them only for CRM 2009
SAP AG Certification
2004 WEB CRM ONE 2.0
2000 SAP Certification worlwide recognised for the
Sybase, Oracle & SUN National reference integration to
certification, becoming a point for the SAP Business ONE
1995
national reference point development of and creation of an partners
Was born with the
for developing Web addon and Web network
goal to supply
Software architectures applications for
professional IT
integrated to SAP R/3 for SAP Business ONE
servicces at high
added value. big clients
6. OUR PHILOSOPHY
Believe in what we do.
Cooperate with our Customers
and Partners.
Expertise.
Create a National and International
qualified Partners network.
Follow emerging technologies
relative to our solutions.
Become a national and
international Web - Mobile
applications Leader in SAP World.
Consolidate our presence also in
Not SAP World
7. „Our Customers and Partners eyes are the way
to approach their different realities“
9. Designed to allow companies to
consolidate processes of
Customer Relationship as a
traditional CRM platform, but with
the adding of Social Media.
Actually it is much more...
11. CRM FULLY INTEGRATED WITH SAP BUSINESS ONE …
No document
duplication between
ERP and Web CRM
Immediate visibility.
One 2.0.
In real time ALL the
financial data relative to
Customers are available
and always updated.
…. but totally open to
integration with other
ERP.
Historical of all activities
carried out for each single
document (orders, quotations,
opportunities ..) and for each
Single application. customer and contact.
No need to mantain two
different applications.
Consequently application
maintenance is cut by half.
12. WHAT DOES IT MEAN TO INTEGRATE PROCESSES AND DATA?
Order
It uses SDK in SAP Business One and the 10291
The information is present
managed information is visible in a single database
in real time. SAP Business One
13. Intelligent & Social Business System
Intelligent? Superquery Sophisticated
analysis to get
an overall vision
of results Research of
(Dashboard) customers to
promote new
products
Intelligent
visualization of
data
Georeferenced
Analysis of customers
(geointelligence)
Identification of
customers to
meet, visits
scheduling.
14. Intelligent & Social Business System
Profiling all
Social? Social Network Social Networks
friends according
to their interests
and providing
customers with Creating marketing
these analysis campaigns through
the most popular
Understanding and Social Networks
communicating with
Social Network friends
(Twitter & Linkedin)
Creating and managing
communities assuring
your presence in
Acquiring Social Social Networks
Profiles contacts
and import them as
Leads.
15. OUR SOCIAL WEB SERVICE One click search
It is possible to search a contact on
different Social Networks.
Interaction Tracking
It is possible to send direct
messages, tweet s, frienship
requests and track them.
Import followers or friends
Posssibility to import new leads
from a Social Profile or
Community.
Evolution
We will soon release Facebook
and Xing connectors.
RTS
Social Network Social Service
Token-ID and
Recipient ID are
associated to the
contact.
16. A SET OF TOOLS IN A SINGLE SYSTEM
Contacts Sales Analysis Customizing
All your contacts in one place.
Manage Leads and Customers
Social Networks
Interaction history
Multichannel Messaging
17. A SET OF TOOLS IN A SINGLE SYSTEM
Contacts Sales Analysis Customizing
Manage sales & opportunities
Approval Workflow
Wizard to generate orders from
quotations
Budgeting
Document Management
18. A SET OF TOOLS IN A SINGLE SYSTEM
Contacts Sales Analysis Customizing
The power of Superquery
Intelligent Geocoding
and Georeferencing
Crystal Reports
Integration
Analyze to make
actions
19. A SET OF TOOLS IN A SINGLE SYSTEM
Contacts Sales Analysis Customizing
Custom Field
Formatted Query
Dictionaries
Alerts
Universes
Reports
20. OUR TECHNOLOGY
Fully Web-based and 100% Java
Fully scalable thanks to XML technology
Quick and user-friendly graphic interface thanks to AJAX and JSF
technologies
Reports management through Crystal Reports and Jasper Reports
(Open Source)
Major application servers supported (Jboss, WebSphere, Tomcat)
Solution available On- Premise and On-Demand, Syncrony
between Web and ERP database
24. Web CRM One 2.0 - KEY VALUES
Customer benefits Partner benefits
More tools in one Predefined Business Sale of consulting
system Processes services
Adaptability to Simplify learning Added value in
business needs processes SAP Business ONE
Speak final user Low TCO sales
language
25. OUR BUSINESS MODEL
On premise
On demand
National and Free trial
International SAP VAR
Network
5 days to go live:
National Direct Installation
Customers Configuration
Training
