1. A WHITE PAPER PRESENTATION ON CUSTOMER SATISFACTION LEVEL TOWARDS LIFE INSURANCE SUBMITTED TO: Mrs. Sapna Modi SUBMITTED BY: Rupak Choudhary TIMSR - PGDM (Marketing)

4. Life Insurance, Household Savings & GDP 2.1 13.0 2004 – 05 1.8 12.4 2003 – 04 1.3 11.8 2002 – 03 1.2 10.3 1996 – 96 1.2 8.1 1994 – 95 1.0 9.5 1990 – 91 0.7 7.0 1985 – 86 0.7 7.6 1980 – 81 Life Insurance as % of GDP Life Insurance as % of Savings in Financial Assets Year

5. Purpose and Need of Insurance Health insurance vi. Financial cover in ailments/surgery etc. Vehicle insurance v. Theft are accident of vehicles Carrier insurance iv. Goods in transit by road or railway destroyed Burglary insurance iii. Jewellery/Cash/Household goods stolen or robbed Marine insurance ii. Shipment or transportation of goods by ship, destroyed in catastrophe Fire insurance I. House/Office/Factory or any movable assets destroyed in fire

9. MAJOR PLAYERS & MARKET SHARE 100 Grand Total 91.19 LIC 8.81 Total 0.04 AMP Sanmar 0.11 Aviva 0.73 SBI Life 3.41 ICICI Pru 0.43 Alianz Bajaj 0.05 Met Life 1.11 HDFC-Standard 0.15 ING Vyasa 0.75 Max New York 1.12 Birla-Sunlife 0.31 Om-Kotak 0.60 Tata-AIG Premium (%) Market Share Based on Company

18. THANK YOU