1. SharePoint:
Optimizing 2010 / Looking Forward To What’s Next
20 June 2012
Expert Panelists: Jill Hannemann @JillTabuchi
Sadalit Van Buren @Sadalit
Richard Harbridge @RHarbridge
Facilitated By: Tony Byrnes @TByrnes
Twitter Hashtag: #e2sp2010
#e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

2. Social Maturity in SharePoint
at “Defined” level even after 10 years
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3. Social Maturity in SharePoint -
Smallest and Largest Orgs More Mature
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4. Your Collaboration Tools Are
Generating Data – Can You Leverage It?
Case: Global Financial Firm
Environment: SharePoint 2010, NewsGator, ControlPoint
High-level goal:
Measure effectiveness of the collaboration and social tools
• Overall use
• Internal customer satisfaction
• Overhead reduction
• Q&A value
#e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

5. The Solution Must Aggregate Multiple
Systems and Consider Multiple Stakeholders
Goals for the BI solution:
- Centralized
- Timely
- Accurate
- Easy to use
- Targeted to constituent groups
Stakeholders:
- Executives
- Community Managers
- SharePoint Center of Excellence
- IT & User Support
- Human Resources
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6. Questions Go Beyond ROI to
Transformative Nature of These Technologies
What percentage of employees have complete profiles?
Who are the most active contributors?
What are the most active communities?
Who are the most followed individuals?
Who has the most colleagues?
What is the average time to answer a question?
How is the quality of the question and of the answer?
What functionality is NOT being used?
Who is NOT using the systems?
How usable is the data being generated?
Which communities have above or below average participation?
Are people using this to expand their network? Is it increasing their reach?
What percentage are watching vs. creating?
Which tags and activity types are trending?
Which communities is my employee an owner, manager, or member of?
Which of my employees are the most active in communities or Q&A?
All data – slice by title, geographical location, business unit, tool, etc.
Correlate social data to email and phone calls for people in effective communities
#e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

7. Get To Know Your Business
You’ve improved collaboration and communication with
your social systems –
Quantify the data.
- Plan for analysis of your social systems
- Identify the constituents, questions and the metrics
- Assess your current state
#e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes

8. Thank You
Questions? Ideas? Feedback? Let Us Know:
Sr. SharePoint Architect: Richard Harbridge Director of Knowledge Mgmt: Jill Hannemann
www.RHarbridge.com Blog.PPC.com
Richard@RHarbridge.com JHannemann@PPC.com
@RHarbridge @JillTabuchi
Industry Analyst: Tony Byrnes Content Architect: Sadalit Van Buren
www.RealStoryGroup.com AMatterOfDegree.typepad.com
TByrnes@RealStoryGroup.com SVanBuren@BlueMetal.com
@TByrnes @Sadalit
#e2sp2010 @JillTabuchi @Sadalit @Rharbridge @TByrnes