How to Manage Discipline & Grievance is part of the Pathway Group E-learning Course Catalogue under People Managers Toolkit. For more information about this course or others that we provide please visit: http://elearning.pathwaycourses.co.uk or call: 0121 707 0550 or e-mail: info@pathwaygroup.co.uk

1. Online Course
How to Manage Discipline & Grievance

2. How to Manage Discipline & Grievance
Grievances are concerns, problems or complaints that employees raise with their employers.
Employers use disciplinary procedures to tell employees that their performance or conduct isn’t
up to the expected standard and to encourage improvement.
Clear rules and standards help managers to act fairly and consistently in both discipline and
grievance cases. Breaking rules is what leads into discipline and grievance procedures and it is
important that managers conduct these procedures fairly, professionally and in accordance with
guidelines.
On completion of this course, learners will have an increased understanding of the differences
in a grievance procedure and a disciplinary procedure, and be able to conduct a disciplinary
interview.
In particular, subjects covered in the training will allow learners to:
• Recognise the differences in a grievance procedure & a disciplinary procedure.
• Be familiar with how to investigate disciplinary situations.
• Have knowledge of how to conduct a disciplinary interview.
• Determine the levels & degrees of discipline.
• Appreciate individual rights & the need for appeals.
• Recognise the importance of note-taking & record keeping.
• Have knowledge of how to respond appropriately to a grievance.
Accreditation
The content of this course has been independently certified as conforming to universally
accepted Continuous Professional Development (CPD) guidelines.
Duration
Approximately 1 - 2 hours. The length of time taken depends entirely on how quickly you can
study and absorb the material. You can proceed as quickly or slowly as you like, and there is no
limit on how long you can take to do the course.
E-LEARNING
Learn Online

3. Target Audience
This module is aimed at managers who may have responsibility for Discipline and Grievance.
Entry Requirements
There are no specific entry requirements for this course.
Cost
Discounts are available for multiple users (10 or more) for more information please
contact info@pathwaygroup.co.uk or telephone us on: 0121 707 0550
Please Note that this is an online course
£30.00 + VAT
(£36.00 inc. VAT)
Learn Online
elearning.pathwaycourses.co.uk