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As The World Turns
How trends are affecting marketing programs
VISIBILITY
Know Your Website Visitors

CAMPAIGN	
  PROCESS:	
  

You	
  launch	
  a	
  website.	
     ROADBLOCK	
  #1:	
  
                                     Traffic	
  stats	
  are	
  low	
  and	
  you	
  
                                     have	
  no	
  idea	
  who	
  is	
  visiIng	
  
                                     the	
  site.	
  	
  Good	
  quality	
  visitors?	
  

                                     THE	
  FIX:	
  
                                     Use	
  good	
  analyIcs	
  tools	
  like	
  
                                     AWSTATS,	
  LivePerson	
  Pro,	
  
                                     HubSpot,	
  Google	
  AnalyIcs.	
  	
  	
  
Web Analytic Tools
Web Analytic Tools
Web Analytic Tools
Web Analytic Tools
Geo-Target –
Finding Your Location
CAMPAIGN	
  PROCESS:	
  

DirecIon	
  to	
  locaIon.	
     ROADBLOCK	
  #2:	
  
                                 No	
  locaIon	
  instrucIons	
  to	
  
                                 locaIon.	
  	
  Cannot	
  print	
  
                                 instrucIons	
  to	
  locaIon.	
  

                                 THE	
  FIX:	
  
                                 Google	
  Places,	
  Geo-­‐Targeted	
  
                                 SEO,	
  Yahoo	
  Maps,	
  etc.	
  
Geo-Targeted SEO
Web Locator Tools
Web Locator Tools
Web Locator Tools
Geo Target with Language
Geo Target with Language
Web Awareness

CAMPAIGN	
  PROCESS:	
  

Search	
  for	
  product.	
     ROADBLOCK	
  #3:	
  
                                Not	
  showing	
  up	
  on	
  first	
  page	
  
                                of	
  search.	
  


                                THE	
  FIX:	
  
                                SEO	
  tools,	
  Keyword	
  analysis,	
  
                                SEO	
  tags,	
  Reciprocal	
  links,	
  SEO	
  
                                press	
  releases,	
  etc.	
  	
  	
  
Simple and Free SEO
Analysis Tools
SEO in Press Releases
Web Awareness

CAMPAIGN	
  PROCESS:	
  

                           ROADBLOCK	
  #4:	
  
                           Lack	
  of	
  website	
  links.	
  



                           THE	
  FIX:	
  
                           In-­‐page	
  and	
  reciprocal	
  links.	
  	
  
                           SEO	
  NavigaIon	
  bar.	
  
SEO Navigation Bar
Reciprocal Links
CONTENT DEVELOPMENT
Content Development

CAMPAIGN	
  PROCESS:	
  

Create	
  markeIng	
  content.	
   ROADBLOCK	
  #5:	
  
                                  Web	
  pages,	
  and	
  news	
  releases	
  
                                  appearing	
  online,	
  do	
  not	
  rank	
  
                                  high	
  on	
  relevant	
  searches.	
  

                                  THE	
  FIX:	
  
                                  Use	
  keyword	
  analysis	
  to	
  
                                  opImize	
  markeIng	
  copy	
  	
  
                                  On-­‐Page.	
  	
  	
  
Tools & Techniques
Success	
  factors	
  for	
  On-­‐Page	
  
keyword	
  op1miza1on*	
  
•  Page	
  Title	
  
•  Page	
  DescripIon	
  
•  Consider	
  URL	
  and	
  Browser	
  Title	
  
•  <h1>	
  Tag	
  (Page	
  Head)	
  
•  <h2>	
  Tags	
  
•  Top	
  keyword	
  at	
  least	
  3x	
  on	
  page	
  
•  Top	
  Keyword	
  in	
  Bold	
  
•  Alt	
  text	
  for	
  images	
  
A	
  new	
  way	
  of	
  life…	
  
Inherent	
  in	
  all	
  marcom	
  wri1ng	
  now.	
  
Serve	
  them	
  the	
  content	
  they	
  are	
  
      searching	
  for…	
                                  *www.seomoz.org
Resources




http://guides.seomoz.org/chapter-4-basics-of-search-engine-friendly-design-and-development




http://www.searchengineguide.com/stoney-degeyter/the-best-damn-o.php
Content Development

CAMPAIGN	
  PROCESS:	
  

Drive	
  traffic	
  with	
  e-­‐mail.	
     ROADBLOCK	
  #6:	
  
                                          E-­‐blasts	
  do	
  not	
  generate	
  as	
  
                                          many	
  comments	
  or	
  as	
  much	
  
                                          response	
  as	
  they	
  once	
  did.	
  

                                          THE	
  FIX:	
  
                                          Begin	
  with	
  your	
  House	
  List.	
  
                                          Grow	
  it	
  with	
  valuable	
  content.	
  
                                          The	
  rules	
  of	
  DM	
  sIll	
  apply!	
  
Tools & Techniques
Success	
  factors	
  in	
  Direct	
  
Marke1ng	
  
•  Your	
  list	
  maeers	
  most—more	
  
   than	
  everything	
  else,	
  including	
  
   the	
  creaIve	
  
•  Your	
  “House	
  List”	
  is	
  the	
  best	
  list	
  
   you	
  have	
  	
  
•  The	
  value	
  of	
  your	
  offer	
  is	
  second	
  
   most	
  important	
  	
  
    –  Think	
  Subject	
  Line	
  
•  Personalize	
  	
  
•  Segment	
                                                  Use Searches (or Queries) to
•  Be	
  relevant	
  and	
  Imely	
                           develop highly-relevant, segmented
                                                              sending lists.
Tools & Techniques
Success	
  factors	
  in	
  Direct	
  
Marke1ng	
  
•  Your	
  list	
  maeers	
  most—more	
  
   than	
  everything	
  else,	
  including	
  
   the	
  creaIve	
  
•  Your	
  “House	
  List”	
  is	
  the	
  best	
  list	
  
   you	
  have	
  	
  
•  The	
  value	
  of	
  your	
  offer	
  is	
  second	
  
   most	
  important	
  	
  
    –  Think	
  Subject	
  Line	
  
•  Personalize	
  	
                                          Most attorneys, for example, have
•  Segment	
                                                  other attorneys as a primary
                                                              referral source.
•  Be	
  relevant	
  and	
  Imely	
                           It’s not that hard for attorneys to
                                                              figure out what “turns on” other
                                                              attorneys.
Tools & Techniques
Success	
  factors	
  in	
  Direct	
  
Marke1ng	
  
•  Your	
  list	
  maeers	
  most—more	
  
   than	
  everything	
  else,	
  including	
  
   the	
  creaIve	
  
•  Your	
  “House	
  List”	
  is	
  the	
  best	
  list	
  
   you	
  have	
  	
  
•  The	
  value	
  of	
  your	
  offer	
  is	
  second	
  
   most	
  important	
  	
  
    –  Think	
  Subject	
  Line	
  
•  Personalize	
  	
  
•  Segment	
                                                  Sign-up Screen

•  Be	
  relevant	
  and	
  Imely	
  
Tools & Techniques
Success	
  factors	
  in	
  Direct	
  
Marke1ng	
  
•  Your	
  list	
  maeers	
  most—more	
  
   than	
  everything	
  else,	
  including	
  
   the	
  creaIve	
  
•  Your	
  “House	
  List”	
  is	
  the	
  best	
  list	
  
   you	
  have	
  	
  
•  The	
  value	
  of	
  your	
  offer	
  is	
  second	
  
   most	
  important	
  	
  
    –  Think	
  Subject	
  Line	
  
•  Personalize	
  	
  
•  Segment	
                                                  Thank You/Confirmation Screen
                                                              points site visitors back into your
•  Be	
  relevant	
  and	
  Imely	
                           Web site…
CONTENT DELIVERY
Is Flash Dead?

CAMPAIGN	
  PROCESS:	
  

Flash	
  website.	
        ROADBLOCK	
  #7:	
  
                           Key	
  components	
  of	
  your	
  site	
  
                           cannot	
  be	
  seen	
  on	
  an	
  iPad,	
  
                           iPhone	
  or	
  indexed.	
  

                           THE	
  FIX:	
  
                           jQueries	
  
The Problem



      Without Flash support, iPad users will not
      be able to access the full range of web
      content, including over 70% of games and
      75% of video on the web.

      Modimy.com
jQuery
Effective Email Format

CAMPAIGN	
  PROCESS:	
  

Send	
  an	
  email	
  with	
  offer.	
     ROADBLOCK	
  #8:	
  
                                           Cannot	
  see	
  the	
  offer.	
  



                                           THE	
  FIX:	
  
                                           Use	
  a	
  combinaIon	
  of	
  text	
  and	
  
                                           supporIve	
  use	
  of	
  images.	
  	
  	
  
Images Off – Still Read
Images On – Same Message
Have Mobile Will Buy

CAMPAIGN	
  PROCESS:	
  

Email	
  with	
  offer	
  on	
     ROADBLOCK	
  #9:	
  
mobile.	
  
                                  Walk	
  into	
  store	
  and	
  show	
  
                                  coupon	
  on	
  phone,	
  not	
  printed	
  
                                  –	
  not	
  accepted.	
  

                                  THE	
  FIX:	
  
                                  QR	
  Code,	
  Scan	
  Barcode	
  from	
  
                                  Mobile.	
  	
  	
  
Scan Mobile Coupon
PROMOTION
Promotion

CAMPAIGN	
  PROCESS:	
  

Landing	
  pages	
  for	
  online	
     ROADBLOCK	
  #10:	
  
  promoIon.	
  
                                        Clicks	
  to	
  our	
  Web	
  site	
  do	
  not	
  
                                        generate	
  enough	
  sales	
  leads.	
  


                                        THE	
  FIX:	
  
                                        Dedicated	
  Landing	
  Pages	
  to	
  
                                        help	
  increase	
  conversion	
  to	
  
                                        leads,	
  www.unbounce.com.	
  	
  	
  
Tools & Techniques
Success	
  factors	
  for	
  dedicated	
  
Landing	
  Pages*	
  
•  Eliminate	
  unnecessary	
  steps	
  or	
  
   difficulty	
  
•  Answer	
  two	
  crucial	
  quesIons	
  
   within	
  the	
  first	
  moment	
  of	
  any	
  
   transiIon:	
  	
  
      –  Where	
  am	
  I?	
  	
  
      –  What	
  can	
  I	
  do	
  here?	
  
•  Communicate	
  your	
  key	
  
   differenIator(s)	
  
•  Use	
  specific,	
  quanItaIve,	
  and	
            Unbounce.com provides a platform
   instantly	
  credible	
  language	
                specifically designed for building
                                                      action-oriented Landing Pages

                                                      *www.marketingexperiments.com
Tools & Techniques
Success	
  factors	
  for	
  dedicated	
  
Landing	
  Pages*	
  
•  Eliminate	
  unnecessary	
  steps	
  or	
  
   difficulty	
  
•  Answer	
  two	
  crucial	
  quesIons	
  
   within	
  the	
  first	
  moment	
  of	
  any	
  
   transiIon:	
  	
  
      –  Where	
  am	
  I?	
  	
  
      –  What	
  can	
  I	
  do	
  here?	
  
•  Communicate	
  your	
  key	
  
   differenIator(s)	
  
•  Use	
  specific,	
  quanItaIve,	
  and	
  
   instantly	
  credible	
  language	
                Unbounce.com provides an easy way to
                                                      test withSplit A/B Tests.

                                                      *www.marketingexperiments.com
Promotion

CAMPAIGN	
  PROCESS:	
  

Lead	
  nurture.	
         ROADBLOCK	
  #11:	
  
                           People	
  aren’t	
  ready	
  to	
  buy	
  
                           now;	
  sales	
  people	
  don’t	
  stay	
  in	
  
                           touch	
  and	
  they	
  get	
  lost.	
  

                           THE	
  FIX:	
  
                           ProgrammaIc	
  system	
  for	
  
                           touching	
  people.	
  Match	
  your	
  
                           frequency	
  to	
  their	
  acIvity.	
  	
  	
  
Tools & Techniques
A	
  few	
  success	
  factors	
  for	
  	
  
Lead	
  Nurture	
  
•  Recognize	
  the	
  80/20	
  rule—	
  
   80	
  percent	
  of	
  leads	
  may	
  not	
  be	
  
   ready	
  for	
  six	
  months	
  or	
  longer	
  
•  If	
  you	
  don’t	
  nurture	
  their	
  interest	
  
   with	
  your	
  marcom	
  content,	
  your	
  
   compeItor	
  will	
  
•  Arrange	
  the	
  “Buying	
  Funnel”	
  
   according	
  to	
  how	
  they	
  buy,	
  not	
  
   how	
  your	
  people	
  sell	
  
•  Segment	
  buyer	
  groups	
  and	
  
   customize	
  content	
  to	
  each	
                     Access to Law Advisory requires
•  Luck	
  happens	
                                        separate subscription.

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IABC ESIG - As the World Turns

  • 1. As The World Turns How trends are affecting marketing programs
  • 3. Know Your Website Visitors CAMPAIGN  PROCESS:   You  launch  a  website.   ROADBLOCK  #1:   Traffic  stats  are  low  and  you   have  no  idea  who  is  visiIng   the  site.    Good  quality  visitors?   THE  FIX:   Use  good  analyIcs  tools  like   AWSTATS,  LivePerson  Pro,   HubSpot,  Google  AnalyIcs.      
  • 8. Geo-Target – Finding Your Location CAMPAIGN  PROCESS:   DirecIon  to  locaIon.   ROADBLOCK  #2:   No  locaIon  instrucIons  to   locaIon.    Cannot  print   instrucIons  to  locaIon.   THE  FIX:   Google  Places,  Geo-­‐Targeted   SEO,  Yahoo  Maps,  etc.  
  • 13. Geo Target with Language
  • 14. Geo Target with Language
  • 15. Web Awareness CAMPAIGN  PROCESS:   Search  for  product.   ROADBLOCK  #3:   Not  showing  up  on  first  page   of  search.   THE  FIX:   SEO  tools,  Keyword  analysis,   SEO  tags,  Reciprocal  links,  SEO   press  releases,  etc.      
  • 16. Simple and Free SEO Analysis Tools
  • 17. SEO in Press Releases
  • 18. Web Awareness CAMPAIGN  PROCESS:   ROADBLOCK  #4:   Lack  of  website  links.   THE  FIX:   In-­‐page  and  reciprocal  links.     SEO  NavigaIon  bar.  
  • 22. Content Development CAMPAIGN  PROCESS:   Create  markeIng  content.   ROADBLOCK  #5:   Web  pages,  and  news  releases   appearing  online,  do  not  rank   high  on  relevant  searches.   THE  FIX:   Use  keyword  analysis  to   opImize  markeIng  copy     On-­‐Page.      
  • 23. Tools & Techniques Success  factors  for  On-­‐Page   keyword  op1miza1on*   •  Page  Title   •  Page  DescripIon   •  Consider  URL  and  Browser  Title   •  <h1>  Tag  (Page  Head)   •  <h2>  Tags   •  Top  keyword  at  least  3x  on  page   •  Top  Keyword  in  Bold   •  Alt  text  for  images   A  new  way  of  life…   Inherent  in  all  marcom  wri1ng  now.   Serve  them  the  content  they  are   searching  for…   *www.seomoz.org
  • 25. Content Development CAMPAIGN  PROCESS:   Drive  traffic  with  e-­‐mail.   ROADBLOCK  #6:   E-­‐blasts  do  not  generate  as   many  comments  or  as  much   response  as  they  once  did.   THE  FIX:   Begin  with  your  House  List.   Grow  it  with  valuable  content.   The  rules  of  DM  sIll  apply!  
  • 26. Tools & Techniques Success  factors  in  Direct   Marke1ng   •  Your  list  maeers  most—more   than  everything  else,  including   the  creaIve   •  Your  “House  List”  is  the  best  list   you  have     •  The  value  of  your  offer  is  second   most  important     –  Think  Subject  Line   •  Personalize     •  Segment   Use Searches (or Queries) to •  Be  relevant  and  Imely   develop highly-relevant, segmented sending lists.
  • 27. Tools & Techniques Success  factors  in  Direct   Marke1ng   •  Your  list  maeers  most—more   than  everything  else,  including   the  creaIve   •  Your  “House  List”  is  the  best  list   you  have     •  The  value  of  your  offer  is  second   most  important     –  Think  Subject  Line   •  Personalize     Most attorneys, for example, have •  Segment   other attorneys as a primary referral source. •  Be  relevant  and  Imely   It’s not that hard for attorneys to figure out what “turns on” other attorneys.
  • 28. Tools & Techniques Success  factors  in  Direct   Marke1ng   •  Your  list  maeers  most—more   than  everything  else,  including   the  creaIve   •  Your  “House  List”  is  the  best  list   you  have     •  The  value  of  your  offer  is  second   most  important     –  Think  Subject  Line   •  Personalize     •  Segment   Sign-up Screen •  Be  relevant  and  Imely  
  • 29. Tools & Techniques Success  factors  in  Direct   Marke1ng   •  Your  list  maeers  most—more   than  everything  else,  including   the  creaIve   •  Your  “House  List”  is  the  best  list   you  have     •  The  value  of  your  offer  is  second   most  important     –  Think  Subject  Line   •  Personalize     •  Segment   Thank You/Confirmation Screen points site visitors back into your •  Be  relevant  and  Imely   Web site…
  • 31. Is Flash Dead? CAMPAIGN  PROCESS:   Flash  website.   ROADBLOCK  #7:   Key  components  of  your  site   cannot  be  seen  on  an  iPad,   iPhone  or  indexed.   THE  FIX:   jQueries  
  • 32. The Problem Without Flash support, iPad users will not be able to access the full range of web content, including over 70% of games and 75% of video on the web. Modimy.com
  • 34. Effective Email Format CAMPAIGN  PROCESS:   Send  an  email  with  offer.   ROADBLOCK  #8:   Cannot  see  the  offer.   THE  FIX:   Use  a  combinaIon  of  text  and   supporIve  use  of  images.      
  • 35. Images Off – Still Read
  • 36. Images On – Same Message
  • 37. Have Mobile Will Buy CAMPAIGN  PROCESS:   Email  with  offer  on   ROADBLOCK  #9:   mobile.   Walk  into  store  and  show   coupon  on  phone,  not  printed   –  not  accepted.   THE  FIX:   QR  Code,  Scan  Barcode  from   Mobile.      
  • 40. Promotion CAMPAIGN  PROCESS:   Landing  pages  for  online   ROADBLOCK  #10:   promoIon.   Clicks  to  our  Web  site  do  not   generate  enough  sales  leads.   THE  FIX:   Dedicated  Landing  Pages  to   help  increase  conversion  to   leads,  www.unbounce.com.      
  • 41. Tools & Techniques Success  factors  for  dedicated   Landing  Pages*   •  Eliminate  unnecessary  steps  or   difficulty   •  Answer  two  crucial  quesIons   within  the  first  moment  of  any   transiIon:     –  Where  am  I?     –  What  can  I  do  here?   •  Communicate  your  key   differenIator(s)   •  Use  specific,  quanItaIve,  and   Unbounce.com provides a platform instantly  credible  language   specifically designed for building action-oriented Landing Pages *www.marketingexperiments.com
  • 42. Tools & Techniques Success  factors  for  dedicated   Landing  Pages*   •  Eliminate  unnecessary  steps  or   difficulty   •  Answer  two  crucial  quesIons   within  the  first  moment  of  any   transiIon:     –  Where  am  I?     –  What  can  I  do  here?   •  Communicate  your  key   differenIator(s)   •  Use  specific,  quanItaIve,  and   instantly  credible  language   Unbounce.com provides an easy way to test withSplit A/B Tests. *www.marketingexperiments.com
  • 43. Promotion CAMPAIGN  PROCESS:   Lead  nurture.   ROADBLOCK  #11:   People  aren’t  ready  to  buy   now;  sales  people  don’t  stay  in   touch  and  they  get  lost.   THE  FIX:   ProgrammaIc  system  for   touching  people.  Match  your   frequency  to  their  acIvity.      
  • 44. Tools & Techniques A  few  success  factors  for     Lead  Nurture   •  Recognize  the  80/20  rule—   80  percent  of  leads  may  not  be   ready  for  six  months  or  longer   •  If  you  don’t  nurture  their  interest   with  your  marcom  content,  your   compeItor  will   •  Arrange  the  “Buying  Funnel”   according  to  how  they  buy,  not   how  your  people  sell   •  Segment  buyer  groups  and   customize  content  to  each   Access to Law Advisory requires •  Luck  happens   separate subscription.