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Quality is Conformance to
Requirement
- CrosBy
“Degree to which a set of inherent
characteristics fulfils requirements” ISO
Quality is planned ,
designed and build in -
not inspected in.
Fitness for use.
- Joseph M. Juran
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A Structured tool, used to verify that
set of required steps has been
performed
Used in Quality Control process
Examples
•Checklist for giving build
•Checklist for Installation
•Checklist for product verification
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Describe Project or Product Attribute
Describe process for measuring these
attributes
Used in Quality Assurance and Quality
Control Process
Example
•Schedule Variance
•Defect Frequency
•Failure rate
•Availability
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How the process will be analyzed?
•Process boundaries
•Process configuration
•Process metrics
•Target for improved performance
21. A. Quality Matrices
B. Quality Checklist
C. Quality Planning
D. Quality Assurance
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22. A. A category assigned to product
or service having the same
functional use but different
technical characteristics
B. Degree to which a set of
inherent
characteristics fulfils requirem
ents
C. Categorization of product
based on its quality
D. An representation of cost of
quality
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C 13%
23. A. Quality Matrices
B. Quality Checklists
C. Process Improvement Plan
D. Cost of Quality
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A 19 %
25. A. Process improvement plan
specifies the quality goals
which project must meet
B. It outlines the key steps that
must be performed as a part
of quality control
C. It details the quality policy of
the project
D. It details the steps to analyze
processes to find and remove
non value added activities
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