Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge

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Webinar
Quality Management
and Control Tools
Saket Bansal
iZenBridge Consultancy Private Ltd.

Agenda
Affinity Diagram
Process Decision Program Charts
Interrelationship Digraphs
Prioritization Matrices
1
2
3
5
4
Tree Diagram
Activity Network Diagrams6
Matrix Diagrams7

Quality Management and Control Tools
• Tools Introduced in PMBOK 5
• Mentioned as Tool and Techniques of
• Plan Quality
• Perform Quality Assurance
• Helps in Analysing Quality Related
Trends
• Usages is not Limited to Quality
Management

Affinity Diagram
• Used to organize and group data depending on data
resemblance / similarity
• Data can be collected from ideas raised from
brainstorming / group thinking activity

Affinity Diagram
Random Ideas
Affinity Diagram
Group 2Group1 Group 3

When to Use Affinity Diagram
• Collect Requirement , Used in Group Creative Techniques
• Plan Quality , Generate Ideas to decide tools for Quality
Assurance and Control
• Quality Assurance, to group the causes of defects under
category so it can be taken care of in one go

• Understand the Goal in relation to the steps for getting to
goal
• As a project manager do you want to check what might
go wrong with your project plan which is under
development – PDPC is the tool which can help you
• Identify what can go wrong and consequences
• It’s a Hierarchical Diagram
.

Partial PDPC for - My Pizza Service
Pizza
Service
Customer
Feedback
Shift Rotation
On Time
Delivery
Yummy Pizza
Staff Training
External
Training
On Job Training
Trained StaffFriendly Staff
Goal / Objective Strategy Next Step / Outcome Countermeasure

When to Use PDPC
• When planning Quality for projects where cost of failure is
high.
• Analysing the trend in Quality Assurance and Identifying
measures

Q & A

• Analyses tools to identify the cause-and-effect
relationships among critical elements.
• Helps in distinguishing drivers and outcomes
• Helps in the Identifying root cause
.

Problem Statement
Idea / Cause
Idea / Cause
Idea / Cause
Idea / Cause
Idea / Cause
Idea / Cause
Idea / Cause
The boxes with maximum number of outgoing arrows are the Key Causes
The boxes with maximum number of incoming arrows are the final effects – critical and need to be addressed

When to Use Interrelationship Digraphs
• When we want to explore relationships between ideas /
causes
• While doing Cost/ Benefit Analysis in Quality Planning
• Identifying impacts of actions in Quality Assurance

Tree Diagrams
• Graphical representation of the division of information into
increasing levels of details
• Also known as systematic diagram and analytical tree
• It helps in taking forward a general information to specify
• It ensures that action plan (details / steps) is visibly linked
with the identified goal
• This representation makes it easy to understand the
complexity of the project

Tree Diagrams
Document sign-ups
Update existing
portal
Web based Sign up
Manual Sign up
Recorded
New Portal
Phone in Sign up
Automate Sign
up

When to Use Tree Diagrams
• It can be used to analyse any process / idea in detail
• For communicating details to others
• Quality Planning , Mapping quality goals to actions
• Quality Assurance, Executing actions for quality goals
• Example of Tree Diagrams
• Work Breakdown Structure
• Risk Breakdown Structure
• Resource Breakdown Structure
• Organization Breakdown Structure

• Systematically comparing choices through the selection,
weighing, and application of criteria
• It helps to surface the basic disagreements /issues
• Makes the decision making process more transparent ,
objective and collaborative

Problem Frequency Importance Feasibility Total Points /
Relevance /
Weightage

When to Use Prioritization Matrices
• In Quality Planning to identify priority actions to achieve
quality objective with minimum cost
• To prioritize actions coming from Group Thinking
Activities, Quality Assurance
• Collect Requirement , Multi Criteria Decision Analysis
• Usually used with other tools

Q & A

Activity Network Diagrams
• It displays the interrelation among the tasks / steps which
impact the project
• Two forms of activity network diagrams are commonly
used – activity on node and activity on arrow

Activity Network Diagrams
Task A
StartStart EndEnd
Task B Task C
Task ETask D

When to Use Activity Network Diagrams
• It helps in finding out minimum / total completion time of
the project
• It can be a help in plotting sequencing of tasks of the
project
• Help in charting realistic schedule
• Can be used to identify critical tasks that need to keep an
eye on
• Helps in Visualizing Activities for Quality Planning and
Assurance

Matrix Diagrams
• Show the strength of relationship between factors , cases
and objectives

L – Shaped Matrix
Customer A Customer B Customer C Customer D
Requirement 1 Yes No No Yes
Requirement 2
No Yes Yes Yes
Requirement 3
Yes No Yes No
Matrix Diagram

When to Use Matrix Diagrams
• Quality Planning and Assurance to analyse the
relationship of factors , case and objectives
• In Collect Requirement , as part of Group Creative
Technique

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Q & A

Trainer
Saket Bansal
Saket.Bansal@iZenBridge.com
iZenBridge Consultancy Pvt. Limited

Thank You for Joining Us
Hope you found the webinar presentation interesting.
See you soon with yet another interesting and interactive webinar session.

Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge

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Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge