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Cost-Benefit Analysis
- 8. Costs & Benefits of Information Systems COSTS BENEFITS Hardware Tangible Telecommunications Increased Productivity Software Low Operating Costs Personnel Reduced Workforce Lower Computer Costs Accessories : Lower Outside Vendor Costs Computer Forms Reduced rate of growth in expenses Computer ink/ribbon Reduced Facility Costs UPS Intangible Improved Organizational Planning Services : Increased Organizational Flexibility Insurance Improved Decision making
- 9. Maintainance Improved Operations Improved Asset Utilisation Physical Facilities : Enhanced Employee Morale Building Increased Job Satisfaction Furniture Higher Customer Satisfaction Improved Organizational Image
- 15. CBA via Accounting Rate of Return for Information System Accounting Rate of Return = Average Net Return Total Initial Investment
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