1. Submitted to:
Prof. Anjana Sarkar

2.  Samruddhi Chavan
roll no. M-7009
 Ashwini khandekar
roll no. M-7041
 manasi khedekar
roll no. m-7042
 pragati kumbhar
roll no. m-7046

3.  Introduction
 Meaning
 Hearing v/s Listening
 Active Listening
 Types Of Listening
 Developing listening skills
 Speaking v/s Listening
 Listening technique at work place
 Importance of listening at workplace
 Barriers To Listening
 Conclusion

5.  Listening is one of the most important
skills one can have. How well u listen has a
major impact on your job effectiveness, and
quality of relationship with others..
 "The reason why we have two ears
and only one mouth is that we
may listen the more and talk the less."

6. Listening is a form of communication
and is an active process, when you
listen you must get meaning of what
is being said, before you can
respond.
 “Listening” is receiving language
through the ears.

7. V/S

8. Comprehending Retaining Responding

9. Content
Listening
Critical
Listening
Empathi
c
Listening

10.  Pay Attention
 Show that you are Listening
 Provide feedback
 Defer Judgment
 Respond Appropriately

11. S
P
E
A
K
E
R
L
I
S
T
E
N
E
R
Message
Receiving
Interpreting
Remembering
Evaluating
Feedback

12.  Respect the speaker.
 Hear the speaker out.
 Body language.
 Ignore distractions.
 Engaged our mind.
 Reflect back.
 Show appreciation.

13.  Gain Information.
 Develop Trust.
 Maintain Reputation.
 Reduce Conflict.
 Motivate Employees.

14.  Environmental Barriers.
 Psychological Barriers.
 Physical Barriers.
 Wrong Assumption.
 Semantic Barriers.

15. One of the most sincere
forms of respect is
actually listening to