3. WCSTarget of the platform 1. The aimisto reduce callcosts by moving some of the contacts from the traditional phonelinesto the Web. 2. The web platform can provide a widerrangeofservicesthan the traditionalphonelineplatform. 3. It isessentialtoknow the customer, anticipate hisneeds and findananswerfor all hisrequirementsproactively.
4. Customer Care PSTN Web IM A/V Documentpushing Simple Co Browsing Customer Care WCS Interface (Example) Why do youhavetopayfor a toll-freenumberwhen internet iscompletely free and offers a wide rangeofservices?
5. HELP DESK Web An agent can manage up to 5 paralleltickets via chat
30. variouskindsofactions (HTML, Docs, video, IM and A/V on the Contact center)FINANCE IM_AG CREDIT CALL_CC PROD HOME SAVES IM_PB ADS_MT MUTUI The aimof the console, thanksto the profiling, istohaveaninstrumentalsoaccessible by the marketing. This will create rules in a quick and direct way accordingto the modelslinkedto business.
31. Internet Web contactsystems Protocols and Call Flow Standard CUCM 7.X/8.X CUP 8.0 The infrastructuralengines are in Server Farm and do notexposecriticalservices on the Web.
32. Reference General information info@eudata.biz Communicationsandro.parisi@eudata.biz Via Melchiorre Gioia 55/C20124 Milanotel.: +39 02 45495098fax : +39 02 45495099