Listening

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RajThilak

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Interpersonal & Small Group Communication Lecture #2 Ch 5-7 Listening • The discipline of Communication Studies differentiates listening and hearing. • Hearing- is a physiological process (we hear because we have ears) • Listening- process of actively applying meaning Can you tell when someone you are communicating with isn’t listening to you? Think of a time you were describing “your bad day” to a friend and they simply said “hmm, mmm” or something like that back to you. Listening • Selecting- sorting through sounds • Attending- focus on a particular sound • Understanding- assigning meaning to sound • Remembering- recalling information • Responding- confirming your understanding of a message Guess which day students listen more than any other in my on-ground courses? The day when I say “all of the following will be on the MID TERM EXAM” Listening Barriers • Being Self Absorbed • Unchecked Emotions • Criticizing the speaker • Differing Speech and Thought Rate • Shifting Attention • Information Overload • External Noise • Listener Apprehension Improving Listening • Be Mindful of the Situation- really force yourself to be present. Put aside your own thoughts • Respond appropriately and provide feedback Ch 6: Verbal Communication • Remember that words are symbols. We use symbols to represent something. “I call this a desk- because someone told me to.” Our symbol system is complicated and can be confusing. The Lemon I want you to imagine I am from another place- it can be another planet, or just another far away land. I understand English—kind of. I found a LEMON- but have no idea what it is. Please think about how you would help me understand the following: • What is it called? (Does it have different names if you speak Spanish, Korean….etc) • What do I do with it? (if you just say eat it..I may try to take a bite…yuck) • Where does it come from? (if you say trees- I’ll say lets go out to my backyard and pick a bunch) • How much does it cost? • What does it taste like? (sour…bitter..or do you think delicious) • Do you think it is valuable? • Do you think it is beautiful? (people make lemon center pieces and stuff don’t they?) More on the Lemon Do you believe there really are people in the world who have never seen a lemon? I do. Maybe like Inuit Eskimos, or people in remote Third World areas. Do you think these people would think a lemon was an exotic thing to come across. I do. I bet our descriptions were really matter of fact..like dictionary definitions. Did you ever take a course in LEMONS. Probably not…where did you learn about lemons. I think I learned from my parents. I bet we all did. Now to demonstrate the complicated nature of language- our symbol system. We have a finite language- there are only so many words to use. When we use the words/symbols we hope that th.

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Listening

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