www.magnifictraining.com - "SAP CRM(Customer relationship management)" Online Training contact us:info@magnifictraining.com or+1-6786933994,+1-6786933475, +919052666559,+919052666558 By Real Time Experts from Hyderabad, Bangalore,India,USA,Canada,UK, Australia,South Africa.
2. Introduction
• CRM Customizing Fundamentals
• Over view of CRM Architecture
• Business Partner
• Business categories
• BP Roles & Grouping, BP Relationships
• Business partner Hierarchy
• Organizational Management
• Organizational Model, Org Determination
• Territory Management
• Territory Hierarchy Levels
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3. Marketing
• Marketing Planner & Campaign Management
• Marketing Calendar
• Personalized Mail Forms
• Segment Builder
• Customer Segmentation, Attribute List , Info sets
• Product Proposals
• Campaign Automation
• External List Management
• Lead Management
• Lead Questionnaire
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4. Sales
• Opportunity Management
• Sales Cycles in Opportunity management.
• Surveys and Questionnaire in Opportunity
management
• Order Management
• Contract management
• Copying Controls
• Sales Cycle, Tools–Buying Centre & Sales Agent
• Special functions in order management
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5. Service
• Service order management
• Complaints and Returns
• In-House Repair Management
• Installed Base management
• Installed Categories IB
• Components
• Objects, Object Family
• Assign Object Family to IB Category
• Service agreements and service contracts
• Warranty claims
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6. CRM User Interface ( Web UI)
• UI concepts and UI V’s SAP GUI
• Business roles
• Authorization roles
• Navigation bar profile
• Work center link group
• Direct links and logical links
• Enhancing the existing business roles
• Linking business role to org model.
• Transaction launcher
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7. SAP CRM Fundamentals
• Introduction to SAP CRM
• Basics and Architecture
• SAP CRM Marketing
• SAPCRM Sales
• SAP CRM Services
• SAP CRM Web Channel
• SAP CRM Partner Channel Management
• SAP CRM Interaction Center
• SAP CRM Field Applications
• SAP CRM Analytics
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8. Base Customization of SAP CRM
• SAP CRM Overview
• Business Partners
• Organizational Management
• Product Master
• Transaction Processing
• Activity Management
• Partner Processing
• Actions
• People Centric CRM
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9. Experience on SAP CRM User
Interface
• Describe the different UI elements and know how to
personalize them
• Explain the concept of Business Roles and know how to
maintain them
• Understand the Navigation Bar
• Customizing and how to integrate other web
• Get a basic understanding of the architecture of the User
Interface
• Explain the Design Layer Concept
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10. Customizing SAP CRM
• Business Layer
• Generic Interaction Layer: Basics
• Business Object Layer: Transactional Services
• Enhancement of Data Model with the Application
Enhancement Tool
• Enhancement of Generic Interaction Layer Components
• Simple Objects
• Presentation Layer
• UI Component Development and Enhancement Concepts
• Views, View Sets, Custom Controller, Window, Navigation
USA: +1-6786933994,+16786933475 & India- +91-
9052666559 Email:info@magnifictraining.com Visit
:www.magnifictraining.com