1. User Centered Strategies to enhance access services in a growing academic environment Sarah Devereaux Access Services Librarian Interview Presentation

2. Provide prompt, accurate, and complete information to every patron Circulation

3. Interlibrary Loan

4. A misshelved book is a lost book Stack Maintenance

5. NDSU’s living room Physical Space

6. Staffing

7. User Centered Strategies to enhance access services in a growing academic environment Sarah Devereaux Access Services Librarian Interview Presentation

8. Works Consulted LLAMA-Library Leadership and Management Association www.ala.org/ala/mgrps/divs/llama ODLIS —Online Dictionary for Library and Information Science by Joan M. Reitz http://lu.com/odlis/ Gibbons, S. (2007). The academic library and the net gen student. Chicago: American Library Association Kelsey, P. & Kelsey, S. (Eds.) (2003). Outreach services in academic and special libraries. New York: Haworth Information Press. Steiner, S. & Madden, L. (2008). The desk and beyond: Next generation reference services. Chicago: American Library Association. Woodward, J. (2009). Creating the customer-driven academic library. Chicago: American Library Association.