HSBC uses SAS Business analytics
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See how HSBC uses SAS for Fraud Prevention as a part of their Enterprise Risk Management Strategy
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HSBC uses SAS Business analytics
- 1. Fraud prevention as part of an Enterprise Risk Management Strategy Derek Wylde Head of Group Fraud Risk HSBC
- 2. A word on HSBC Customers Total Assets Profit Before tax (end 2008) 2008 100m US$2,527bn US$9.3bn International Offices Employees Network Worldwide 86 countries and 10,000 320,000 territories
- 3. Fraud trends • Card fraud continues to rise despite chip • Serious information risk issues and events • On-line fraud threat ever present and rising • Internal fraud rising • First party fraud rising • Organised crime heavily involved
- 4. Global Credit Card Fraud Trends $m 3000 2500 2000 1500 1000 500 0 2002 2003 2004 2005 2006 2007 2008
- 5. Global fraud as percentage of sales 12 10 8 bps 6 4 2 0 2002 2003 2004 2005 2006 2007 2008
- 6. Global Plastic Card Fraud Losses 2003 2008 L&S 4% 6% 3% 3%4% 4% Counterfeit 23% 33% CNP 21% Apps 33% NRI 30% ATO 36%
- 7. Global CNP Fraud Losses 2002-2008 900 800 700 600 $ Millions 500 823 400 637 300 200 100 0 2002 2003 2004 2005 2006 2007 2008
- 10. Phishers are still in business Unique phishing sites detected - 2008 (Source: Anti-Phishing Working Group) 40,000 36002 35,000 30,000 27209 27739 26303 24908 25,000 21507 20305 20410 20317 19480 20,000 18509 15709 15,000 10,000 5,000 0 Nov Jan Jun Jul Mar Apr Feb Aug Sep Oct May Dec
- 11. Start with a laugh… • P.C. Vey, Published by the New Yorker, January 16th, 2006
- 12. Anti-fraud strategy • Fraud prevention controls • EMV (chip) for face to face card transactions • Remote card authentication (CAP) for CNP • Strong customer authentication – dynamic password • State of the art anti-fraud technology • Advanced analytics • Data sharing
- 13. Anti-fraud technology • Application screening • Transaction monitoring • Internal staff activity monitoring • Layered security framework • Advanced analytics • Data sharing
- 14. SAS Fraud Management • HSBC required a fraud detection for the 21st century 100% real time Advanced multiple models Unlimited rules Champion challenger functionality User friendly case management Ease of deployment IT efficient Global deal Global support Vendor partnership Support for enterprise fraud management
- 15. HSBC Progress • First implementation in US – June 2007 • Strict performance criteria set and met • Now live in 12 businesses in 9 countries • SAS FM protects 80% HSBC issued cards • Plan for a further 26 deployments covering 16 businesses in 15 countries
- 16. The Enterprise Vision FM 1 FM 2 FM 3 FM 4 Raptor 1 (fraud detection for credit and debit cards) Raptor 2 (fraud detection for all personal products) Leverage (for credit risk) Leverage (for marketing)
- 17. SAS Fraud Management will be at the heart of Fraud decisioning • Application scores from screening solutions • On-line authentication results • 100% real time transaction scores • First party fraud scores • Internal staff fraud monitoring
- 18. SAS as a partner… • Committed • Responsive • Innovative • Flexible • Nice people to do business with
- 19. Fraud prevention as part of an Enterprise Risk Management Strategy Derek Wylde Head of Group Fraud Risk HSBC