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- Driving the transition into a mega beauty brand




                        Team Phoenix
                              Sayan Aditya
Joel Abreo
                                              Table of contents



1. Introduction............................................................................................................
                                                                                                                         3

2. Issues Veet facing at present..................................................................................
                                                                                                                3

3. Penetrating the HR category further.......................................................................
                                                                                                          4

  i. Veet Beauty Stops...................................................,,............................................
                                                                                                                     5

 ii. Veet Beauty Studio...............................................................................................
                                                                                                                    7

iii. In Parlour merchandising and trained experts....................................................10

iv. Communication program (1st phase)...................................................................11

4. Driving the transition into a total beauty brand...................................................14

 I. Engagement through TV shows...........................................................................15

 ii. Event based marketing....................................................................................... 16

iii. Veet Beauty Gang............................................................................................... 17

iv. Attributes and associations extended................................................................ 19

5. Categories to Penetrate....................................................................................... 20

  i. Body care............................................................................................................ 20

 ii. Facial Care...........................................................................................................22

iii. Sun Care..............................................................................................................23

iv. Shower care........................................................................................................ 24

v. Packaging............................................................................................................. 25

vi. Ad campaign phase 2.......................................................................................... 25

6. Timelines of marketing initiatives (5 year).......................................................... 27

7. Driving the connection amongst brand lines...................................................... 28
                                                                                                                         29
8. Long term financial growth of the brand............................................................
                                             We look to transform Veet from an Rs 110 cr
                                             brand to Rs 469 cr brand in the next five years.
   Introduction

   Veet has been the leading player in the Rs 300 cr hair depilation market in India with close to 33%
   market share. As we analysed the present scenario, we felt that Veet’s future success will depend
   on how it plans it strategies to drive the transition into being a sole beauty care solution provider.
   This analysis deals with mainly the ideas and associations to be leveraged to drive the transition to
   a total beauty care provider and it also focuses on identifying prospective categories in which Veet
   will drive its category extension with marketing programs to support such a drive. The analysis
   also deals with ideas to penetrate the hair removal category further by driving the usage of Veet
   HR products in high quantity usage areas. In the end this document analyses Veet long run
   positioning and steps to sustain high growth trajectory in the long run. All the work has been
   supported with data from primary research in Beauty parlour and customer interviews in New
   Delhi, Kolkata and Ghaziabad.




                                   Issues Veet face at present


                                How Do I penetrate the HR category
                                further? How do I make Veet a high
                                   quantity consumable product?




What is my long term                                                               How do I drive the brand
positioning? How do I                                                              association transition into
  sustain Growth?                                                                   a complete beauty care
                                                                                           provider?




                                            If I am able to drive the
                                             association transition
                                            which category should I
                                           enter and how do I enter
Penetrating the HR category further


 The hair depilation category has seen robust growth during the last seven years with Veet
 transforming itself into a Rs 110 cr brand. But growth seems to slow down during the last couple of
 years. Though huge scope of growth exists but certain barriers are stemming the flow.

 1. The socio psycho mentality of Indian women of doing hair depilation of arms and legs (the area
 of maximum usage) in beauty parlours.

 2. Myth generated about Veet cream usage and its ill effects on skin.

 The Veet creams and wax strips are being used as an emergency solution not for regular usage as
 testified by the sales of low quantity SKU’s.




                                       How do we solve
                                         the Problem




 Engage                                       Educate                                 Communicate



Veet Beauty Stops                        In-parlour merchandising                 Offline two phase
                                                                                  advertisements


Veet Beauty Studio                        Trained B2B beautician
                                          experts and sales force

          We will overcome the above problems through a set of five marketing initiatives as
 mentioned above and try to derive synergy effect to maximise impact as showcased by the
 connecting lines. Not only this, these initiatives will lay the foundation for Veet’s transformation into
 a total beauty solution provider.
Veet Beauty Stop - Leveraging association with popular, local parlours


   Veet Beauty Stop

   An initiative by Veet to engage local parlours that provides beauty solutions on the lines of Veet
   Beauty Studio. Beauty parlours are a place where women are pampered and made to look more
   beautiful. Merchandising and Marketing through billboard, in-parlour promotion at these places can
   enhance Veet’s brand presence, awareness and recall. Trained B2B beauty experts will take on the
   task of providing guidance on hair depilation techniques in these parlours in the short run (next 6-8
   months) and guidance on hair care, facial care, and body care in the medium run as Veet transforms
   itself into a total beauty solution provider brand (25-48 months) .Airtel has successfully executed this
   strategy of associating with local retail shops to increase their brand recall and thus frontline sales.
   Those retail stores are known as “Airtel Centre”.




   So what has Veet Beauty Stop to offer to parlours?



Most Beauty parlours do not have good signage or the lighted billboard that displays their
parlour name. Veet will provide the signage according to the picture shown above. The retailer
gets good display and Veet also enjoys high recall.



Trained B2B beauticians and hair depilation experts will provide training and advice to
execute beauty treatments. They will educate the parlour operators about the benefits of
Veet Cream application leaving a smooth effect. Also the possibility of repeat business with
the customers should be alluring enough since creams may need application in a month again.



Special discounts on bulk purchase of Veet creams and strips. Also a monthly payment to the
tune of Rs 300-700 on maintaining in-parlour posters of Veet beauty care tips. Such posters
will talk of tips to stay beautiful, hair depilation solution and online beauty groups (Veet
A Point to remember

                                                                                      Hair Depilation in arms and legs
                                                                                       are mostly done at parlours.
                How will Veet gain from the Veet Beauty Stops?                        When users will see the ease of
                                                                                     use and quality and smoothness
                                                                                      of skin after application of Veet
                                                                                     creams in arms and legs at these
                                                                                      parlours they will go for repeat
                                                                                          usage. From here on our
                                       High Brand recall, awareness.                 communication strategy through
                                                                                          various media will start
                                         Veet gains association as
                                                                                       highlighting self usage and its
                                         providing beauty solution                   benefits. Thus our target to make
                                                                                      women apply Veet in arms and
                                                                                            legs will be achieved.


                                                                                         In store merchandising
A possibility to sell hair                           Advantage                             will educate, inform
  depilation solution                                                                            customers
through parlours. B2B                               Veet Beauty
    sales will start.                                  Stops




                                                                         A route will be opened to sell
   Parlours when they perceive of                                      further brand extensions of Veet
  good business will switch to Veet.                                   through Parlours. Applications in
  A customer gets to see Veet’s ease                                    arms and legs will start off from
        of application in salons                                                      here



     So what investments and returns are we talking about?

We are looking to target 40-50 parlours per city in India’s leading 15 cities initially. The cost of merchandising at
these places will be Rs 6000 for signage and Rs 2000-3000 for additional merchandising and promotions. Rs
9000 per salon talks of an investment of 61 lacs.


An average of 250-300 women visits these parlours per month. When we put the picture together we are
talking of 1.86 lac women in a month. This is our specific TG. So business at parlours as well as when they switch
to self application the returns can be very high. Parlour-Rs 100 for 60% TG and self application for 30% TG-Rs 80
a month gives us INR 1.55 crores revenue per month initially.


Probability of women using Veet products at home when they see ease of usage and smooth skin benefits from
salon applications is very high. So the 30% TG we took initially for self application will go up with time. Also for
those women who will depilate in parlours we get to sell to them also through B2B route.
Veet Beauty Studio - Delivering complete beauty solution


Veet Beauty Studio

The visit to Beauty parlours is rooted in the socio-psycho mentality of Indian women. It is a place
where they go to look beautiful (by doing pedicure, manicure, hair depilation, facial cleansing etc)
and attractive. An immediate communication to convince them to self empower can only be futile
but the transition can me made slowly. We will reach out to this beauty parlour going segment and
offer them beauty solutions through a service offering: A set of owned beauty parlour (Veet Beauty
Studio) in top 15 cities in India and also through marketing initiatives with local and popular beauty
parlours (Veet Beauty Stop).




So what is Veet Beauty Studio?



    A service offering from Veet to engage and educate its target group about beauty
    solutions. It’s a beauty parlour in simple terms but with a singular focus to deliver
    overall beauty solutions that give women attractiveness and confidence



    It will be a part of our brand building effort to position Veet in the medium run as a
    beauty brand: one that delivers solutions that make you look good and confident.



    Veet Beauty Studios to be opened up in top 15 cities in India. It will be positioned in
    the medium price range with leading beauticians appointed to run the studio. The
    customer’s takeaway after experiencing the service: world class ambience, highly
    trained beauticians, good products being used and “I feel good. I look good “



    Veet Beauty studio will also be a spot to educate and empower customers. During
    beauty visits at the studio customers would be provided expert counselling and advice
    to stay beautiful. Counselling can be on good smooth skin care, how to get healthy
    glowing skin, hair care etc.



    Initially except for hair depilation we would use products for hair care, pedicure, and
    manicure from other players. But Veet studios association with providing beauty
    solutions would pave the way for us to introduce brands in these segments in the
    medium run.
A point to remember
                                                                                    Veet Beauty studio will
   What Service will it offer?                                                      not address short term
                                                                                    needs of increase sales
                                                                                    but will build long term
                                                                                       brand equity and
                                                                                    association: “A beauty
                                           Veet Beauty
                                                                                      solution provider”.
                                             Studio




Body                  Ayurvedic               Manicure,              Hair Cut, Hair             Hair depilation
massage,              Rejuvenation            Pedicure, Spa          colouring, Hair            solutions: with
Body Polish,          treatments,             Facials, Bridal        straightening              an emphasis to
Body Wraps            Hydrotherapy            Make ups                                          promote our
                      spa                                                                       brand




   Why Veet Beauty Studio? Is there a need to undertake such service offering?




     Yes. For Veet to become a mega brand it has to entrench associations in the minds of
     its TG that it’s a beauty solution provider. Once the association is entrenched line and
     category extension will be seamless since a beauty solution provider can introduce
     products in: Hair care, facial care, and fragrance and shower category.




      Reason 2. “Catch them where they go”-It’s difficult to switch parlour and spa visitors to
     self empowerment for hair depilation at one go. So we have to engage them at a place
     they are fond of going and empower, educate them there.




     Reason 3. Brand awareness and recall: Veet beauty studios will be a live marketing
     place for the brand, a chance for the brand to enhance awareness and recall through it.
     Beauty studios will not only augment future brand sales but will provide a place for its
     initial demonstration and usage.
So where do we launch it? And on what business model?




Veet Beauty studios will be launched in leading metros: Delhi, Mumbai, Kolkata and Chennai. The
parlours will be a wholly owned subsidiary of Veet at these metros. We intend to launch at least two
parlours per city in the 1st phase.


As business expands and as this service offering gains popularity we can go through the franchisee route.
The company can maintain 40-60. 40% of Veet parlours can be company owned where as 60% can be
franchisee owned



Veet Beauty studios to be set up at semi prime locations. Mall space is preferable and ample of local
marketing to bring in customers. A parlour in a mall can bring in regular window shoppers if good
programs are running in the studio.




    Through a combination of these two marketing initiatives we aim to engage our target
    group with the brand further.
In parlour Merchandising


As we have already mentioned the Veet beauty stops and Veet Beauty studio will be a place to
educate and speak to our customers. This will be primarily done through posters of beauty care tips
and hair depilation techniques and benefits within the parlour.

The parlour owner gives us space to merchandise since we pay him a monthly display fee of Rs 400-
700 depending upon the location and city. Not only that we are providing him with signage that cost
close to Rs 6000. Also if a customer starts using Veet cream at his parlour and sees its effectiveness
she may want to do repeat usage in a month’s time. So the prospect of repeat business and higher
revenues gives him enough reason to merchandise with Veet.

The in parlour posters will be something like this.




                          Trained beauticians and B2B sales force


Beauticians

Veet will be partnering with some leading Beauty training institutes to train a set of beauticians for
its B2B parlour education programs. The purpose of this force will be to provide guidance on new
beauty care techniques with a main focus on hair depilation techniques and benefits. They will
educate the operators on the benefits of smooth skin and chance of repeat business since creams
 might need application in a month’s time. They will also provide free guidance on other beauty
 treatment issues to parlour operators. The special “Veet Beauty Studio” fleet of beauticians will be
 also receiving regular training at the partner institutes to continue giving best beauty care solution
 to our customers.

 B2B sales force

 This sales force will be specifically trained to deal with merchandising and sales at local beauty
 parlours (Veet Beauty Stop). Their purpose will be to visit Veet beauty stop once a week to check
 merchandising and display as mentioned above and also to sale Veet creams and wax strips at these
 places. They can be integrated with RB’s general sales force but a special focus on parlours has to be
 there to achieve our objectives.




               Beauty trainers                                              B2B sales force




   Train parlour              Provide Hair                       Merchandise at               Sell Veet Product
operators on beauty         depilation advice                    local parlours                      lines
    techniques




                                                - Drive Veet’s sales
                                                volume up

                                                -Associate Veet with
                                                beauty solution provider




                                  Communication Program-Phase 1


 Veet’s communication program to focus on three main aspects:-

 Phase 1:

 1. To show viewers the benefits of application in arms and legs (Leaves a smooth moisturized skin,
 can be done in 3 mins, great fragrance).
2. Idea of self empowerment that comes through Veet

    3. Usage occasions (going on a night out, or a family function or be it office special day).

    These advertisements will be running for a period of 4-6 months since this would mainly cater to
    our ambition of growing the category and penetrating HR market further with repeat usage in arms
    and legs.

    Phase 2: (Month 8 onwards) after this phase the round two of communication will again switch to
    emotional branding and towards our target of transforming our brand into a total beauty care
    solution provider.

    We have developed storylines for our ad campaigns and how it can be executed to highlight our
    three objectives in phase 1.


                   Storyline 1                                               Storyline 2

      User faces an urge to look beautiful in                 This ad will incorporate the idea of self
      a friends function. But she wants                       empowerment. A busy working lady has
      smooth skin for her to wear a nice                      an office party in the evening. But she is
      dress. She’s upset since her not so                     also a wife and a mother. So when she
      smooth legs will look bad in such a                     returns home she has some household
      dress. Katrina Kaif arrives and gives                   work before she can go for the party.
      her the solution to get a smooth,                       She doesn’t have time to go to a parlour
      moisturized and beautiful skin- that                    but she wants to get a smooth skin in
      too in three minutes. The process of                    her arms and legs for her to wear a nice
      application is shown and the before                     dress. She’s baffled- Here Katrina comes
      afterglow and smoothness of skin in                     in and gives her the solution to a
      arms and legs is highlighted-with the                   smooth, moisturized skin- all in 3 mins-
      idea of getting all these in just three                 “U can do it yourself, it’s easy”. Ad
      minutes. Ad ends with “Stay Beautiful                   ends with the tagline “Stay beautiful
      with Veet”                                              with Veet”



                                                Ad campaigns

                                                    Phase 1




-Our initiatives with local                 -The following primary                     -The following secondary
parlours and our own beauty                 attributes will be associated              attributes will be
studios will already drive the              with Veet after these                      associated: self
engagement and education                    initiatives: smooth skin,                  empowering, quick
program of benefits of Veet                 moisturizes skin, beauty                   solution to stay beautiful
application in arms and legs.               care provider, strives to
                                                                                       With a back imagery of
The ad campaign will extend                 make you look beautiful
Driving synergy association with the five marketing
                            initiatives to penetrate HR category further




      Veet Beauty studio                                                                    Increased usage of
      and Veet Beauty                                                                      Veet creams at home
      Stop association                                                                      by users. Increased
                                                                                            application in arms
                                                                                                 and legs
                                                  Advertising                                 (advertisement
  Present- Veet                                    campaigns                                      effects)
providing smooth                              highlighting usage
moisturizing skin                                occasions, self
     benefit                                    empowerment,
                                              functional benefits
                                                                                            Veet’s brand
                                                                                            association stretch:-
  Trained beauty experts and                                                                Smooth moisturizing
   in parlour merchandising                                                                 skin to a beauty care
   theme of “Stay beautiful                                                                 brand giving smooth
           with Veet”                                                                       moisturizing skin




             A Point to remember                                    Tempting but we stayed away

       While we try to build volumes in the                  Veet for Men was an option we thought to
       hair removal category further our                     increase HR market size. But the Indian male
       initiatives taken so far has already                  category is not yet ready in bulk to embrace on
       started our transition towards being                  hair removal where presence of body hairs is
       perceived as a beauty care provider                   still considered to be a sign of masculinity.
       with attribute association of making                  Only models and people who need to show
       women look beautiful.                                 body does hair removal. Hence the category is
                                                             still nascent. Also if we started our
       The next section drives this                          communication with Veet for Men our
       association further.                                  transition into a total beauty brand with
                                                             smooth skin would have been jeopardised. So
                                                             as of now we put this category on hold and
                                                             once Veet has transformed totally we can
                                                             foray into this zone.
Driving the transition into a total beauty care brand


         So far in the initial 6-8 months we would be looking to entrench our foothold further in the hair
         depilation market. But after that our marketing initiatives will be lined up to fortify associations of:
         total beauty care solution provider-the connect we already started to have with the past 5 initiatives
         meant to penetrate the brand further in the HR market.

         So how do we drive this transition?

            The success of any brand transforming itself will be if the audience relates to the brand
            transition. If Veet can position itself as beauty solution provider with smooth skin
            benefits we can add an extra differentiator (Natural Extracts) for purchase trigger to
            introduce Veet Beauty bar (Soap category) with Jasmine extracts, Veet Beauty lotion
            (body care category) with peach milk extracts, Veet beauty wash (face wash and
            cleansers) with neem extracts etc.


            These are just examples and detailed category extension will be dealt with in later
            section. But the point is that if we are successful in making the audience perceive and
            associate Veet with beauty care and looking beautiful half the job of transitioning is
            complete. That’s what this section deals with. How to drive such association?




                                                  Brand transition
                                                       Drive




Association with TV             Event based marketing-            Veet Beauty Gang-                 Ripple over effect of
shows                           Veet Beauty pageant               Online user community             Veet Beauty Studio and
                                hunt 2012                                                           Veet Beauty Stop
Engagement programs through TV shows


    Television Shows

    Veet will be marketed through Television shows in order to establish its equity in the form of a
    beauty care provider. The current viewership is very high in case for youth channels like Channel V,
    MTV and UTV bindaas. A lot of brands are trying to connect with its target group and establish
    equity like Pulsar Stuntmania (MTV), Axe your EX (Channel V), MTV hero Honda Roadies (MTV), Coke
    Studio (MTV) etc. The idea is very clear while the viewer gets hooked on to the show the brand is
    present there to make a statement. You don’t have to fight it out during advertisement times
    when viewer mostly switches off.




The show to focus on being a platform to share ideas through fun and entertainment on how to stay
beautiful. VJ’s will be sharing tips and ideas on latest beauty trends, style and fashion update.




Experts would be called in to provide opinions and advice. Viewers would be engaged in the form of
contests and then called in the show to experience a beauty makeover at Veet Beauty studio. Secrets
about smooth skin care and natural extracts will also be showcased during the show.
Sole purpose of having such a show will be to transform viewer perception of Veet being just a hair
This program would be associated with events in future which Veet will organise
 removal product to something that provides smooth skin and ultimate beauty care solutions.
like Miss Mumbai, Miss Delhi in different cities with a goal to identify the beauty
pageant in India. Auditions to be held followed by series of rounds. Something
like “Gladrags mega model Hunt”
                              Engagement programs through Events


   Event based marketing

   To someone who doesn’t know what is GLADRAGS...we asked what do u think
   when “Gladrags” name is taken...They said “fashion”. Why?? Since it’s associated
   with Gladrags Mega model hunt every year!!

   This initiative would be meant to associate the brand with beauty events like Miss India and Miss
   universe. Currently Veet has a promotion going on in the form of “Get to walk the ramp with Miss
   India”. This kind of initiative would entrench the brands association with beauty and feminine
   nature which can be leveraged to drive our entry into other categories.

                  Veet will organise beauty events in the form of Beauty pageant hunt together in
   association with MTV to drive its association with beauty further.


                                           Event Concept
The event “Veet Beauty Pageant Hunt” will be organised yearly in association with MTV to find out the
most beautiful women in India. The event would start off with auditions in top 15 cities.




The winners from this phase would be dubbed Miss Mumbai, Miss Delhi and so on. Later they would be
pooled for an all India beauty hunt show that promises a contract of modelling with leading agencies.
(This is to be done through tie ups)



The event has the potential to blast its way to associating Veet with a mega beauty brand since such an
event will feature women who are beautiful, confident overall .Hence this would be our moment of
transition into a truly Mega Brand.




                                          Online communities


               Veet Beauty Gang - Online user groups at Veet Experience centre


   Veet Beauty Gang
An online community of girls in the age group 18-45 engaged on the web platform in the form of
      social circles, college groups, work colleagues, friends circle, and gossip circle with the intent of
      staying beautiful through receiving beauty tips on a host of issues: hair care, facial care, Body care,
      shower care and with a main focus on Hair depilation solutions. This beauty platform will host
      various programs and virtual makeover applications, information on what beauty trend is in and
      what’s the latest hotshot thing in town.

      Moreover it will lay the foundation for Veet’s shift to becoming a beauty care provider. The
      following things will be included as features in the web platform:-Veet Experience centre.


Hair depilation section: This section will inform users on the subject of hair depilation. The application
procedures and the advantage of Veet creams and wax strips. With a virtual remover and before and after
pictures of application of various cream variants.


Makeover Machine: This particular section will be a virtual section where photos of girls and women can be
uploaded and their hair styles, facial complexity, and other beauty treatments can be done virtually to provide
a makeover. The users can then checkout their styles vis-a-vis peers and receive accolades.


Veet Expert Studio: This section will have expert opinion of varioussolutions. Various natural as well as scientific
 Beauty care section: This section will host beauty treatments and depilation experts. To understand what’s
good for the skinbeautiful, maintaining a healthy skin. Tips and Advice from at the particular site to provide
 ways of staying and what’s not. Various experts would be called in to blog beauticians from across the
guidance and opinion onwhere users will vote to what products they want in at Veet Studios. On Popular
 industry. And a section the issue.
 demand new lines will be introduced.


 Online community: It will be a form of social circles where users engage with one another and share stuffs and
 advice. It will be a forum to discuss and also ask opinions from Veet experts-an interactive platform. Users can
 plan their next meet at beauty studio in groups and book online to get discounts.


 Share section: This section will be a place to share photographs and hangout images. A place to share moments
 when users had fun or a good time with their friends and loved ones. A section will also be there to see albums
 from Veet ambassador Katrina kaif. Her day at film shooting and how she stays beautiful and confident with
 Veet. Her opinions and advice to users on staying beautiful.


 Entertainment section: This place will host astrobeauty: what does your star say about you staying beautiful,
 games and Veet Buddy section where you get downloadable stuff from the site on issues of mobile updates,
 promo coupons at Veet Beauty studio etc.




                  Ripple over effect from Veet Beauty Studio and Veet Beauty Stops
Veet’s initiative to get associated with local parlours and to run its own beauty studios will also help
              to entrench brand association of a total beauty care provider. The in parlour merchandising and Veet
              studio beauty treatments, in parlour marketing will lead the shift in perception. These associations
              will continue particularly with local parlours since that would make our foray into other categories
              easier as also will keep a new route of selling our new brand extensions: through parlours.

              - So what have we achieved till date? How will Veet Brand be perceived at this juncture?

                                                   Situation before we started

                                                                Smooth
                                                               skin, good
                                                               fragrance




                                                              Brand Veet




                                 Convenient                                          Moisturizing
                                  and quick                                            effect,
                                 HR solution                                         confidence

                                    Situation after 18 months of marketing initiatives




                                                              Smooth
                                                              skin, good
Beauty care
                                                              fragrance
solution
provider

                                Natural                                               Moisturizing
                            Extracts (to be
                                                              Brand Veet              effect                             A beauty
                              introduced
                                 later)                                                                                   Brand



Makes                                         International                 Convenient
women                                              and                      and quick
beautiful                                      glamorous                    HR solution
Now that we have turned Veet into a perceived
                   beauty care provider the situation is ripe to enter new
                    categories and drive Veet’s journey in truly being a
                           mega beauty solution provider brand




             Entering new categories- Journey towards being a Mega Brand
             mega

 Veet now faces a choice. It has successfully crafted its way in being perceived as something
associated with beauty. Its risks entering into categories that can mismatch this association whereas
it sees the opportunity to leverage its beauty care association to transform itself into a mega brand.

A very important word of caution. Although our market initiatives have ensured our
transition into a beauty care provider yet there are chances of product failures. Hence it’s
best to introduce our new categories with the Brand “Veet Beauty” instead of just Veet.
This will give a more relevant association with the categories.

After analysing all the categories: Hair care, skin and body care, shower care and sun care the most
prospective ones to be entered are listed in order.

1. Body care: Moisturizing lotions and cold creams(Umbrella benefit: beautiful skin and core benefit:
smooth moisturizing skin with natural extracts)

2. Facial care: face wash and cleansers, Anti ageing solutions, face packs and pimple skin solution
(Umbrella benefit: Beautiful skin, Core benefit: Smooth, glowing skin with a natures touch

3. Sun Care: Sunscreen lotions and protection creams (to maintain beautiful skin even in the sun)

4. Shower care: Soap category, shower gels (Umbrella benefit: beautiful skin, core benefit: smooth,
moisturizing, glowing and natural extracts).
Next we will analyse these categories further and chart out a positioning and entry strategy for each
      of them.

            Body care segment- Moisturizers (nourishing lotions) and Cold cream segment


      The body care segment is value at Rs 410 cr with a predicted market growth rate of 7-8% till 2015.
      The category presents ample opportunity for “Veet Beauty” brand to start making its first foray into
      moisturizing and nourishing body lotions and cold creams. The leading players in this segment
      include HUL’s Lakme Lotions, Ponds Cold cream, Bieserdorf Nivea. The players are optimistic of
      vibrant growth because of rising disposable income and also increased consumer awareness of
      staying beautiful.

      This is where we step in. Veet’s brand building efforts have led it to its association with beautiful,
      smooth glowing skin. Now we will add an extra differentiator in the form of natural extracts to
      complete our brand differentiation.


        Our primary research has shown that women in the age group of 18-35 strongly believe in natural
        solutions to skin care. They perceive scientific technology as damaging to the skin in Long run. This
        paves the way for us to introduce our third benefit of natural extract solution in our product line

        The products in these range will also be exclusively marketed through not only retail channels but
        also through Veet studios and Veet beauty stop with which we had developed association during
        The products introduced in this category will willsupportedthe products further. campaign that
        initial two phases. In-parlour merchandising be promote with communication
        highlights the functional benefits of smooth, moisturizing and naturally cared skin with the
        emotional benefit of looking beautiful.

                                        Perceptual maps and Brand
                                               positioning


                                                    Nature


                                                                            Veet
                                                                            Beauty
                                                                            Lotion
                                Parachute
                                   Body
                                  Lotion            Ponds




Price Low                                                                                           Price High

                                                                                Lakme




                                                                                  Nivea
Veet Beauty
                                                Lotion and
                                               cold creams




        Natural                    Smooth                    Moisturizes                  Fragrance
                                   effect


      Facial care segment- Anti ageing solutions, face wash and cleansers, pimple
                               skin solutions, face packs
                                                   Makes you
                                                   look beautiful

Facial care segment in India is a huge market in India worth Rs 3700 cr with the dominant players in
the market being face wash: Himalaya (naturals), Garnier, Ponds, Pears, Clean and Clear, Ayur, etc.
This market is predicted to grow at 6-7% annually till 2015. The chief highlight of this category is the
Anti ageing solution sector which is growing very fast at the rate of 15-20% annually. Leading players
in the segment: Pond’s age miracle, Olay total effects, Neutrogena.

Veet with its association of smooth, glowing skin with a natural base will be the perfect fit to enter
this category after its entry into body care solution. This offering will complement Veet’s umbrella
benefit of providing beauty solution.


Our primary research has shown that women in the age group of 18-35 are strongly beginning to
switch to anti ageing products because of improper dietary habits leading to ageing skin. This
trend is likely to continue. Hence our entry into this category will give high avenues for growth.



Face washes with a natural base is being increasingly accepted by the urban audience. Here the
feminine touch of Veet with smooth skin benefits and moisturizing effect can expand this category
further. Purchase trigger-natural base.



The pimple solution category in India is valued at around Rs 50 cr and is growing very rapidly
particularly in the 16-25 age bracket. We will target this category and it will be a logical extension to
provide smooth skin benefits during pimple. The brand association holds the same like other lines.
Facial Care
                                         category-Veet
                                         Beauty Brands




             Anti ageing solutions                      Veet Beauty wash (face
                                                               washes)


                                        If successful                        Extends to



                                Sun care segment- Sun screen lotions
                                        Pimple skin solutions                 Face packs (Facial swipes)



The sun care category in India is valued at Rs 129.6 cr with a growth forecast of 10-12% per year till
2015. During heat the blistering effect of the sun causes skin burn and irritation. Hence the usage of
sun screen lotions has been continuously recommended by dermatologists. The usage is slated to
rise further up and with the leading players trying to convince customers to use sunscreen lotions
during the whole year to prevent against harmful rays the growth in this sector is going to increase
even more.

Veet with its proposition of providing and maintaining beautiful skin will introduce its line- Veet
Beauty Sun Care. Here we will only be able to derive connect with our umbrella brand benefit of
staying beautiful hence the name “Veet Beauty” will only put us in a safer place of having success in
this category.


                              Natural                            Beautiful
                               base                                skin


                                         Veet Beauty Sun
                                           Care range                            Skin
                     Sun
                  protector                                                   lightening
Sun Screen oil control                 Sun Screen skin
           Sun Screen lotions
                                                    variants                         lightning gel




                                                     Makes you
                                                       look
                                                     Beautiful



Perceptual maps and positioning on the lines of previously introduced categories.




                            Shower care segment- Veet Beauty Soap

The bath and shower care market in India is fiercely competitive with host of players including HUL’s
Dove, Lux, Cinthol, ITC’s Vivel , Colpal’s Palmolive and the list goes on. But what is on significance to
us is the Rs 10,500 cr market of shower and bath care has a segment of high growth. Skin solution
with Natural extracts. The segment has players in the lower price points but at a higher price
position the offerings are either solely moisturizing or provides soft skin. Here we can great a
segment for ourselves where we create core benefits of smooth, moisturizing skin by complete
natural solutions. This segment is growing at 9-10% per year..



                                                  Smooth
                                                   skin



                                                Veet Beauty
           Natural                                                                        Moistur
                                                   Soap
           solution                                                                        izes




                                              Perceptual Maps


                                                  Nature
Himalaya                           Veet
                                                  Soap                            Beauty
                                                                                   Soap




                                                                                       Nivea
      Price Low                                                 Vivel                                    Price High
                                      Cinthol



                                                                        Lux
                                           Camay




                                                     Packaging
                                                          Science
          Now that we have successfully forayed into four categories I will like to highlight a feature of our
          differentiation and one that keeps the category extensions separate and distinct from each other. Its
          our packaging. The selection of colours and packaging elements will be extremely crucial if we are
          going to keep our identity distinct.




    Veet Beauty                  Facial Care                      Veet Beauty                       Veet Beauty
     Lotion and                category-Veet                     Sun Care range                        Soap
    cold creams                Beauty Brands



Light Pink signifies          Light blue signifies            Yellow signifies Sun.               Light green signifies
gracefulness and              clear and a clean               Hence Sun care                      nature and purity.
smooth. Veet                  image. Facial care              ranges in yellow                    Hence Veet beauty
Beauty lotion in pink         products will be in             packaging will quickly              soaps would be
packages will relate          ultra light blue                catch the eye of the                packaged in Light
to customers well             packages                        customer looking for                green shade to
                                                              sun care products                   relate with core
                                                                                                  benefits on offer




                                           Advertisement Campaign-Phase 2
                                                   “Stay Beautiful”
The first part of our ad campaign focussed on promoting the usage of Veet hair depilation creams
and wax strips on high usage areas thus building volumes in the category. Also those ads showcased
self empowerment, convenience and benefits of smooth skin with a background highlight of
“Staying beautiful with Veet”.

Then we undertook initiatives to guide Veet’s transition into “Veet Beauty” brand so that it is
perceived to make women beautiful. After 24 months of extensive campaigning and initiatives the
situation became ready to make our foray into four categories one by one in due course of time.

The advertisement campaign Phase 2 will mainly promote the emotional aspect of “Staying
beautiful” together with usage footage and how the functional benefits of smooth, glowing skin
makes you look beautiful.



1. Body lotion campaign: The first category we enter is the body lotion. Here we will exclusively
promote how dry weather and pollution makes women look not so good. But “Veet beauty” range of
body lotions restores the smooth skin with hydrating and moisturizing “natural” factors to make you
beautiful again. The ad ends with “Stay Beautiful”

2. Facial care campaign: We have three segments in which we can enter with time. The first
attractive segment is anti ageing. Here the campaign will mainly focus on how food habits make your
skin lose youthfulness and starts ageing early. And thus you lose your beauty. Veet Anti ageing
solution with natural solutions makes your skin smooth, youthful and beautiful. Ad ends with “Stay
Beautiful”.

The other segments like pimple care and face wash entry can also be communicated in a similar way
with problem–solution method along with an emotional connect of “stay beautiful”

3. Sun Care campaign: This category will be entered only after we have successfully entrenched our
last two category extensions of body and facial care. After those launches have tasted success the
sun care category will be forayed.

The ad campaigns will be under “Veet Beauty” Sun care heading: Highlighting the harmful UVA and
UVB rays of sun that can damage your skin permanently. Veet Beauty Sun care range brings to you
unique natural formulations that protects your skin and helps you “Stay Beautiful”

4. Shower care campaign: This category will be the last to be entered. Only the segment that has
strong natural associations with skin care and soap will be targeted. The theme to remain the same :
“Stay beautiful” with Veet



The connect across all the campaigns in 4 categories is “Stay Beautiful” theme with Veet Beauty.
That’s our umbrella benefit and which we will try to communicate to our customers.
Timelines of various initiatives discussed so far-5 year plan



                                                                                       Veet Beauty
                                                            TV show launch            pageant Hunt
               Veet Beauty
                                                                                        launched
             Studio launched          Ad campaign
                                        phase 1
               In parlour
              Merchandising

  Veet beauty stop         Beauticians and
association launched          B2B sales



    0-5 months                   5-10 months                   10-15 months           15-20 months


                                                      Ad campaign
                                                        phase 2

                                       Body care                       Facial care
                                     category entry                  category entry


                 “Veet Beauty”                   Marketing
                   launched                      initiatives
Veet Beauty
              gang launched



                21-25 months                    26-30 months




                                                                                                  Shower care
                                                                                                 category entry
                                                                   Marketing programs to
                                                                      support launch


                                                 Sun care
                                              category entry

                                A brief snapshots of Brand connect and portfolio
             Marketing programs to
            support last two launches



              41-45 months                      46-50 months
                                                           “Veet Beauty” 51-55 months                     56-60 months
                                                           Shower care range
                                                                                                                    Products have
International                                                                                                       natural base
quality skin care                             “Veet Beauty”
                                              Sun care range
                                                                              “Veet Beauty”
                                “Veet Beauty”                                Facial care range
                                 Body lotion
                                    range
                                                                Smooth
                                                                skin, good
                                                                fragrance



                                   Natural                                                 Moisturizing
                                   Extracts                     Brand Veet                 effect
                                                                Strong HR
                                                                association
                                                                                                                     Smooth,
Makes women                                                                                                          glowing skin
beautiful                                       International                    Convenient
                                                     and                         and quick
                                                 glamorous                       HR solution
“Veet Beauty” Brand


                                               VEET




                 Veet Hair                                        “Veet Beauty”
                 removal

                                                   Body care      Facial care   Shower             Sun care
 Cream range               Wax Strip
                                                                                  care
                             range                Moisturizing
                          Long term financial growth projections wash
                                                                  Face                            Sunscreen
   Normal skin                                      lotions                      Soaps              lotions
                         Easy use strips                              Anti
     Dry Skin                                                                     with
                                                   Nourishing       ageing                        Oil control
    Taking today as starting point we have calculated a rough estimate for Veet’snature
                         Wax range for              lotions                       growth
  Sensitive skin                                                                extracts
                            parlours
    during the 5 years- separately for each category.               Pimple                      Skin lightening
Supreme Essence                                   Cold creams      solution                            gel
   At the end of Year 1

   The initiatives taken in the first year through Veet Beauty Studio, Beauty Stops, in parlour
   merchandising has the potential to generate Rs 1.55 cr per month to generate additional Rs
   18.6 cr.

   These will be additional growth which will augment the average 25% growth it’s
   experiencing at present. So by the end of 1st year we expect to grow the brand by Rs 45-50
   cr without starting to foray in other categories.

   Brand value at the year 1: Rs 155-160 cr.

   At the end of Year 2

   As we undergo several customer engagement programs and drive the transition into a
   beauty brand the effect of our last year campaigns will become more prominent and we
   expect to grow the brand by 30-35% in the hair removal category only with increased usage
   in arms and legs.

   Brand value at the end of year 2: Rs 205-210 cr.

   At the end of Year 3
As we enter the body care and facial care market we aim to capture 4-5 % initially in body
care and 1-1.5% in facial care and also increase our growth by 20-25% year on year for the
next three years.

Body care category: 410 cr. Our share: 25 cr.

Facial care category: 3700. Our share: 40cr

Hair removal growth around 15-20%: growth contribution 33 cr. HR brand size: 240 cr

Total Brand value : Rs 205+95=Rs 300cr.

At the end of year 4

As we enter the sun care category we would look to have 5-7% share in the first year of
launch and then look to grow it by 25-35% year on year.

Sun Care category: Rs 150 cr. Our share: Rs 8-10 cr.

Body care growth: 20% growth –hence present value: 30 cr

Facial care growth: 20% growth- hence presents value: 48 cr

Hair removal growth: 25% growth-present value: Rs 290 cr

Total Brand value at the end of year 4: Rs 377 cr.

At the end of Year 5

We will foray into the shower care category valued at 10,500 cr. But the herbal based
shower care market is valued at 250 cr. We will look to achieve 3-4% share initially and then
try to grow our share 20% year on year.

Herbal Shower care category: Rs 250 cr. Our share: 10 cr.

Body care growth: 25%- hence present value: Rs 38 cr

Facial care growth: 25%- hence present value: Rs 60 cr

Sun care growth: 35%- hence present value: Rs 13 cr.

Hair removal category-: brand growth: 20%- hence present value: Rs 348 cr.

Hence Total Brand value at the end of year 5: Rs 469 cr
Hair removal
   400

   350

   300

   250

   200
                                                                         Hair removal
   150

   100

    50

        0
              2011          2012   2013          2014   2015      2016


Figure 2 Body and Facial Care

   70

   60

   50

   40
                                                                           Body care
   30                                                                      Facial care

   20

   10

    0
                     2014                 2015                 2016
Figure 3 Sun care and Shower care

   14

   12

   10

    8
                                                                       Sun care
    6                                                                  Shower care

    4

    2

    0
                          2015                          2016


All figures in Rs (crores) .


                                       Brand Veet
   500
   450
   400
   350
   300
   250
                                                                        Brand Veet
   200
   150
   100
    50
        0
             2011          2012     2013      2014       2015   2016




All figures in Rs (crores) .



                                           Conclusion
Thus through a combination of building brand equity by driving transition into a beauty
brand by entering four new categories and also by penetrating the Hair removal category
further we will grow Brand Veet from 110 cr to a 469 cr brand in 5 years at a compounded
growth rate of 60% per year.




---------------------------------------------------------------------------------------------------------------------

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Veet imt ghaziabad_phoenix

  • 1. - Driving the transition into a mega beauty brand Team Phoenix Sayan Aditya
  • 2. Joel Abreo Table of contents 1. Introduction............................................................................................................ 3 2. Issues Veet facing at present.................................................................................. 3 3. Penetrating the HR category further....................................................................... 4 i. Veet Beauty Stops...................................................,,............................................ 5 ii. Veet Beauty Studio............................................................................................... 7 iii. In Parlour merchandising and trained experts....................................................10 iv. Communication program (1st phase)...................................................................11 4. Driving the transition into a total beauty brand...................................................14 I. Engagement through TV shows...........................................................................15 ii. Event based marketing....................................................................................... 16 iii. Veet Beauty Gang............................................................................................... 17 iv. Attributes and associations extended................................................................ 19 5. Categories to Penetrate....................................................................................... 20 i. Body care............................................................................................................ 20 ii. Facial Care...........................................................................................................22 iii. Sun Care..............................................................................................................23 iv. Shower care........................................................................................................ 24 v. Packaging............................................................................................................. 25 vi. Ad campaign phase 2.......................................................................................... 25 6. Timelines of marketing initiatives (5 year).......................................................... 27 7. Driving the connection amongst brand lines...................................................... 28 29
  • 3. 8. Long term financial growth of the brand............................................................ We look to transform Veet from an Rs 110 cr brand to Rs 469 cr brand in the next five years. Introduction Veet has been the leading player in the Rs 300 cr hair depilation market in India with close to 33% market share. As we analysed the present scenario, we felt that Veet’s future success will depend on how it plans it strategies to drive the transition into being a sole beauty care solution provider. This analysis deals with mainly the ideas and associations to be leveraged to drive the transition to a total beauty care provider and it also focuses on identifying prospective categories in which Veet will drive its category extension with marketing programs to support such a drive. The analysis also deals with ideas to penetrate the hair removal category further by driving the usage of Veet HR products in high quantity usage areas. In the end this document analyses Veet long run positioning and steps to sustain high growth trajectory in the long run. All the work has been supported with data from primary research in Beauty parlour and customer interviews in New Delhi, Kolkata and Ghaziabad. Issues Veet face at present How Do I penetrate the HR category further? How do I make Veet a high quantity consumable product? What is my long term How do I drive the brand positioning? How do I association transition into sustain Growth? a complete beauty care provider? If I am able to drive the association transition which category should I enter and how do I enter
  • 4. Penetrating the HR category further The hair depilation category has seen robust growth during the last seven years with Veet transforming itself into a Rs 110 cr brand. But growth seems to slow down during the last couple of years. Though huge scope of growth exists but certain barriers are stemming the flow. 1. The socio psycho mentality of Indian women of doing hair depilation of arms and legs (the area of maximum usage) in beauty parlours. 2. Myth generated about Veet cream usage and its ill effects on skin. The Veet creams and wax strips are being used as an emergency solution not for regular usage as testified by the sales of low quantity SKU’s. How do we solve the Problem Engage Educate Communicate Veet Beauty Stops In-parlour merchandising Offline two phase advertisements Veet Beauty Studio Trained B2B beautician experts and sales force We will overcome the above problems through a set of five marketing initiatives as mentioned above and try to derive synergy effect to maximise impact as showcased by the connecting lines. Not only this, these initiatives will lay the foundation for Veet’s transformation into a total beauty solution provider.
  • 5. Veet Beauty Stop - Leveraging association with popular, local parlours Veet Beauty Stop An initiative by Veet to engage local parlours that provides beauty solutions on the lines of Veet Beauty Studio. Beauty parlours are a place where women are pampered and made to look more beautiful. Merchandising and Marketing through billboard, in-parlour promotion at these places can enhance Veet’s brand presence, awareness and recall. Trained B2B beauty experts will take on the task of providing guidance on hair depilation techniques in these parlours in the short run (next 6-8 months) and guidance on hair care, facial care, and body care in the medium run as Veet transforms itself into a total beauty solution provider brand (25-48 months) .Airtel has successfully executed this strategy of associating with local retail shops to increase their brand recall and thus frontline sales. Those retail stores are known as “Airtel Centre”. So what has Veet Beauty Stop to offer to parlours? Most Beauty parlours do not have good signage or the lighted billboard that displays their parlour name. Veet will provide the signage according to the picture shown above. The retailer gets good display and Veet also enjoys high recall. Trained B2B beauticians and hair depilation experts will provide training and advice to execute beauty treatments. They will educate the parlour operators about the benefits of Veet Cream application leaving a smooth effect. Also the possibility of repeat business with the customers should be alluring enough since creams may need application in a month again. Special discounts on bulk purchase of Veet creams and strips. Also a monthly payment to the tune of Rs 300-700 on maintaining in-parlour posters of Veet beauty care tips. Such posters will talk of tips to stay beautiful, hair depilation solution and online beauty groups (Veet
  • 6. A Point to remember Hair Depilation in arms and legs are mostly done at parlours. How will Veet gain from the Veet Beauty Stops? When users will see the ease of use and quality and smoothness of skin after application of Veet creams in arms and legs at these parlours they will go for repeat usage. From here on our High Brand recall, awareness. communication strategy through various media will start Veet gains association as highlighting self usage and its providing beauty solution benefits. Thus our target to make women apply Veet in arms and legs will be achieved. In store merchandising A possibility to sell hair Advantage will educate, inform depilation solution customers through parlours. B2B Veet Beauty sales will start. Stops A route will be opened to sell Parlours when they perceive of further brand extensions of Veet good business will switch to Veet. through Parlours. Applications in A customer gets to see Veet’s ease arms and legs will start off from of application in salons here So what investments and returns are we talking about? We are looking to target 40-50 parlours per city in India’s leading 15 cities initially. The cost of merchandising at these places will be Rs 6000 for signage and Rs 2000-3000 for additional merchandising and promotions. Rs 9000 per salon talks of an investment of 61 lacs. An average of 250-300 women visits these parlours per month. When we put the picture together we are talking of 1.86 lac women in a month. This is our specific TG. So business at parlours as well as when they switch to self application the returns can be very high. Parlour-Rs 100 for 60% TG and self application for 30% TG-Rs 80 a month gives us INR 1.55 crores revenue per month initially. Probability of women using Veet products at home when they see ease of usage and smooth skin benefits from salon applications is very high. So the 30% TG we took initially for self application will go up with time. Also for those women who will depilate in parlours we get to sell to them also through B2B route.
  • 7. Veet Beauty Studio - Delivering complete beauty solution Veet Beauty Studio The visit to Beauty parlours is rooted in the socio-psycho mentality of Indian women. It is a place where they go to look beautiful (by doing pedicure, manicure, hair depilation, facial cleansing etc) and attractive. An immediate communication to convince them to self empower can only be futile but the transition can me made slowly. We will reach out to this beauty parlour going segment and offer them beauty solutions through a service offering: A set of owned beauty parlour (Veet Beauty Studio) in top 15 cities in India and also through marketing initiatives with local and popular beauty parlours (Veet Beauty Stop). So what is Veet Beauty Studio? A service offering from Veet to engage and educate its target group about beauty solutions. It’s a beauty parlour in simple terms but with a singular focus to deliver overall beauty solutions that give women attractiveness and confidence It will be a part of our brand building effort to position Veet in the medium run as a beauty brand: one that delivers solutions that make you look good and confident. Veet Beauty Studios to be opened up in top 15 cities in India. It will be positioned in the medium price range with leading beauticians appointed to run the studio. The customer’s takeaway after experiencing the service: world class ambience, highly trained beauticians, good products being used and “I feel good. I look good “ Veet Beauty studio will also be a spot to educate and empower customers. During beauty visits at the studio customers would be provided expert counselling and advice to stay beautiful. Counselling can be on good smooth skin care, how to get healthy glowing skin, hair care etc. Initially except for hair depilation we would use products for hair care, pedicure, and manicure from other players. But Veet studios association with providing beauty solutions would pave the way for us to introduce brands in these segments in the medium run.
  • 8. A point to remember Veet Beauty studio will What Service will it offer? not address short term needs of increase sales but will build long term brand equity and association: “A beauty Veet Beauty solution provider”. Studio Body Ayurvedic Manicure, Hair Cut, Hair Hair depilation massage, Rejuvenation Pedicure, Spa colouring, Hair solutions: with Body Polish, treatments, Facials, Bridal straightening an emphasis to Body Wraps Hydrotherapy Make ups promote our spa brand Why Veet Beauty Studio? Is there a need to undertake such service offering? Yes. For Veet to become a mega brand it has to entrench associations in the minds of its TG that it’s a beauty solution provider. Once the association is entrenched line and category extension will be seamless since a beauty solution provider can introduce products in: Hair care, facial care, and fragrance and shower category. Reason 2. “Catch them where they go”-It’s difficult to switch parlour and spa visitors to self empowerment for hair depilation at one go. So we have to engage them at a place they are fond of going and empower, educate them there. Reason 3. Brand awareness and recall: Veet beauty studios will be a live marketing place for the brand, a chance for the brand to enhance awareness and recall through it. Beauty studios will not only augment future brand sales but will provide a place for its initial demonstration and usage.
  • 9. So where do we launch it? And on what business model? Veet Beauty studios will be launched in leading metros: Delhi, Mumbai, Kolkata and Chennai. The parlours will be a wholly owned subsidiary of Veet at these metros. We intend to launch at least two parlours per city in the 1st phase. As business expands and as this service offering gains popularity we can go through the franchisee route. The company can maintain 40-60. 40% of Veet parlours can be company owned where as 60% can be franchisee owned Veet Beauty studios to be set up at semi prime locations. Mall space is preferable and ample of local marketing to bring in customers. A parlour in a mall can bring in regular window shoppers if good programs are running in the studio. Through a combination of these two marketing initiatives we aim to engage our target group with the brand further.
  • 10. In parlour Merchandising As we have already mentioned the Veet beauty stops and Veet Beauty studio will be a place to educate and speak to our customers. This will be primarily done through posters of beauty care tips and hair depilation techniques and benefits within the parlour. The parlour owner gives us space to merchandise since we pay him a monthly display fee of Rs 400- 700 depending upon the location and city. Not only that we are providing him with signage that cost close to Rs 6000. Also if a customer starts using Veet cream at his parlour and sees its effectiveness she may want to do repeat usage in a month’s time. So the prospect of repeat business and higher revenues gives him enough reason to merchandise with Veet. The in parlour posters will be something like this. Trained beauticians and B2B sales force Beauticians Veet will be partnering with some leading Beauty training institutes to train a set of beauticians for its B2B parlour education programs. The purpose of this force will be to provide guidance on new beauty care techniques with a main focus on hair depilation techniques and benefits. They will
  • 11. educate the operators on the benefits of smooth skin and chance of repeat business since creams might need application in a month’s time. They will also provide free guidance on other beauty treatment issues to parlour operators. The special “Veet Beauty Studio” fleet of beauticians will be also receiving regular training at the partner institutes to continue giving best beauty care solution to our customers. B2B sales force This sales force will be specifically trained to deal with merchandising and sales at local beauty parlours (Veet Beauty Stop). Their purpose will be to visit Veet beauty stop once a week to check merchandising and display as mentioned above and also to sale Veet creams and wax strips at these places. They can be integrated with RB’s general sales force but a special focus on parlours has to be there to achieve our objectives. Beauty trainers B2B sales force Train parlour Provide Hair Merchandise at Sell Veet Product operators on beauty depilation advice local parlours lines techniques - Drive Veet’s sales volume up -Associate Veet with beauty solution provider Communication Program-Phase 1 Veet’s communication program to focus on three main aspects:- Phase 1: 1. To show viewers the benefits of application in arms and legs (Leaves a smooth moisturized skin, can be done in 3 mins, great fragrance).
  • 12. 2. Idea of self empowerment that comes through Veet 3. Usage occasions (going on a night out, or a family function or be it office special day). These advertisements will be running for a period of 4-6 months since this would mainly cater to our ambition of growing the category and penetrating HR market further with repeat usage in arms and legs. Phase 2: (Month 8 onwards) after this phase the round two of communication will again switch to emotional branding and towards our target of transforming our brand into a total beauty care solution provider. We have developed storylines for our ad campaigns and how it can be executed to highlight our three objectives in phase 1. Storyline 1 Storyline 2 User faces an urge to look beautiful in This ad will incorporate the idea of self a friends function. But she wants empowerment. A busy working lady has smooth skin for her to wear a nice an office party in the evening. But she is dress. She’s upset since her not so also a wife and a mother. So when she smooth legs will look bad in such a returns home she has some household dress. Katrina Kaif arrives and gives work before she can go for the party. her the solution to get a smooth, She doesn’t have time to go to a parlour moisturized and beautiful skin- that but she wants to get a smooth skin in too in three minutes. The process of her arms and legs for her to wear a nice application is shown and the before dress. She’s baffled- Here Katrina comes afterglow and smoothness of skin in in and gives her the solution to a arms and legs is highlighted-with the smooth, moisturized skin- all in 3 mins- idea of getting all these in just three “U can do it yourself, it’s easy”. Ad minutes. Ad ends with “Stay Beautiful ends with the tagline “Stay beautiful with Veet” with Veet” Ad campaigns Phase 1 -Our initiatives with local -The following primary -The following secondary parlours and our own beauty attributes will be associated attributes will be studios will already drive the with Veet after these associated: self engagement and education initiatives: smooth skin, empowering, quick program of benefits of Veet moisturizes skin, beauty solution to stay beautiful application in arms and legs. care provider, strives to With a back imagery of The ad campaign will extend make you look beautiful
  • 13. Driving synergy association with the five marketing initiatives to penetrate HR category further Veet Beauty studio Increased usage of and Veet Beauty Veet creams at home Stop association by users. Increased application in arms and legs Advertising (advertisement Present- Veet campaigns effects) providing smooth highlighting usage moisturizing skin occasions, self benefit empowerment, functional benefits Veet’s brand association stretch:- Trained beauty experts and Smooth moisturizing in parlour merchandising skin to a beauty care theme of “Stay beautiful brand giving smooth with Veet” moisturizing skin A Point to remember Tempting but we stayed away While we try to build volumes in the Veet for Men was an option we thought to hair removal category further our increase HR market size. But the Indian male initiatives taken so far has already category is not yet ready in bulk to embrace on started our transition towards being hair removal where presence of body hairs is perceived as a beauty care provider still considered to be a sign of masculinity. with attribute association of making Only models and people who need to show women look beautiful. body does hair removal. Hence the category is still nascent. Also if we started our The next section drives this communication with Veet for Men our association further. transition into a total beauty brand with smooth skin would have been jeopardised. So as of now we put this category on hold and once Veet has transformed totally we can foray into this zone.
  • 14. Driving the transition into a total beauty care brand So far in the initial 6-8 months we would be looking to entrench our foothold further in the hair depilation market. But after that our marketing initiatives will be lined up to fortify associations of: total beauty care solution provider-the connect we already started to have with the past 5 initiatives meant to penetrate the brand further in the HR market. So how do we drive this transition? The success of any brand transforming itself will be if the audience relates to the brand transition. If Veet can position itself as beauty solution provider with smooth skin benefits we can add an extra differentiator (Natural Extracts) for purchase trigger to introduce Veet Beauty bar (Soap category) with Jasmine extracts, Veet Beauty lotion (body care category) with peach milk extracts, Veet beauty wash (face wash and cleansers) with neem extracts etc. These are just examples and detailed category extension will be dealt with in later section. But the point is that if we are successful in making the audience perceive and associate Veet with beauty care and looking beautiful half the job of transitioning is complete. That’s what this section deals with. How to drive such association? Brand transition Drive Association with TV Event based marketing- Veet Beauty Gang- Ripple over effect of shows Veet Beauty pageant Online user community Veet Beauty Studio and hunt 2012 Veet Beauty Stop
  • 15. Engagement programs through TV shows Television Shows Veet will be marketed through Television shows in order to establish its equity in the form of a beauty care provider. The current viewership is very high in case for youth channels like Channel V, MTV and UTV bindaas. A lot of brands are trying to connect with its target group and establish equity like Pulsar Stuntmania (MTV), Axe your EX (Channel V), MTV hero Honda Roadies (MTV), Coke Studio (MTV) etc. The idea is very clear while the viewer gets hooked on to the show the brand is present there to make a statement. You don’t have to fight it out during advertisement times when viewer mostly switches off. The show to focus on being a platform to share ideas through fun and entertainment on how to stay beautiful. VJ’s will be sharing tips and ideas on latest beauty trends, style and fashion update. Experts would be called in to provide opinions and advice. Viewers would be engaged in the form of contests and then called in the show to experience a beauty makeover at Veet Beauty studio. Secrets about smooth skin care and natural extracts will also be showcased during the show.
  • 16. Sole purpose of having such a show will be to transform viewer perception of Veet being just a hair This program would be associated with events in future which Veet will organise removal product to something that provides smooth skin and ultimate beauty care solutions. like Miss Mumbai, Miss Delhi in different cities with a goal to identify the beauty pageant in India. Auditions to be held followed by series of rounds. Something like “Gladrags mega model Hunt” Engagement programs through Events Event based marketing To someone who doesn’t know what is GLADRAGS...we asked what do u think when “Gladrags” name is taken...They said “fashion”. Why?? Since it’s associated with Gladrags Mega model hunt every year!! This initiative would be meant to associate the brand with beauty events like Miss India and Miss universe. Currently Veet has a promotion going on in the form of “Get to walk the ramp with Miss India”. This kind of initiative would entrench the brands association with beauty and feminine nature which can be leveraged to drive our entry into other categories. Veet will organise beauty events in the form of Beauty pageant hunt together in association with MTV to drive its association with beauty further. Event Concept
  • 17. The event “Veet Beauty Pageant Hunt” will be organised yearly in association with MTV to find out the most beautiful women in India. The event would start off with auditions in top 15 cities. The winners from this phase would be dubbed Miss Mumbai, Miss Delhi and so on. Later they would be pooled for an all India beauty hunt show that promises a contract of modelling with leading agencies. (This is to be done through tie ups) The event has the potential to blast its way to associating Veet with a mega beauty brand since such an event will feature women who are beautiful, confident overall .Hence this would be our moment of transition into a truly Mega Brand. Online communities Veet Beauty Gang - Online user groups at Veet Experience centre Veet Beauty Gang
  • 18. An online community of girls in the age group 18-45 engaged on the web platform in the form of social circles, college groups, work colleagues, friends circle, and gossip circle with the intent of staying beautiful through receiving beauty tips on a host of issues: hair care, facial care, Body care, shower care and with a main focus on Hair depilation solutions. This beauty platform will host various programs and virtual makeover applications, information on what beauty trend is in and what’s the latest hotshot thing in town. Moreover it will lay the foundation for Veet’s shift to becoming a beauty care provider. The following things will be included as features in the web platform:-Veet Experience centre. Hair depilation section: This section will inform users on the subject of hair depilation. The application procedures and the advantage of Veet creams and wax strips. With a virtual remover and before and after pictures of application of various cream variants. Makeover Machine: This particular section will be a virtual section where photos of girls and women can be uploaded and their hair styles, facial complexity, and other beauty treatments can be done virtually to provide a makeover. The users can then checkout their styles vis-a-vis peers and receive accolades. Veet Expert Studio: This section will have expert opinion of varioussolutions. Various natural as well as scientific Beauty care section: This section will host beauty treatments and depilation experts. To understand what’s good for the skinbeautiful, maintaining a healthy skin. Tips and Advice from at the particular site to provide ways of staying and what’s not. Various experts would be called in to blog beauticians from across the guidance and opinion onwhere users will vote to what products they want in at Veet Studios. On Popular industry. And a section the issue. demand new lines will be introduced. Online community: It will be a form of social circles where users engage with one another and share stuffs and advice. It will be a forum to discuss and also ask opinions from Veet experts-an interactive platform. Users can plan their next meet at beauty studio in groups and book online to get discounts. Share section: This section will be a place to share photographs and hangout images. A place to share moments when users had fun or a good time with their friends and loved ones. A section will also be there to see albums from Veet ambassador Katrina kaif. Her day at film shooting and how she stays beautiful and confident with Veet. Her opinions and advice to users on staying beautiful. Entertainment section: This place will host astrobeauty: what does your star say about you staying beautiful, games and Veet Buddy section where you get downloadable stuff from the site on issues of mobile updates, promo coupons at Veet Beauty studio etc. Ripple over effect from Veet Beauty Studio and Veet Beauty Stops
  • 19. Veet’s initiative to get associated with local parlours and to run its own beauty studios will also help to entrench brand association of a total beauty care provider. The in parlour merchandising and Veet studio beauty treatments, in parlour marketing will lead the shift in perception. These associations will continue particularly with local parlours since that would make our foray into other categories easier as also will keep a new route of selling our new brand extensions: through parlours. - So what have we achieved till date? How will Veet Brand be perceived at this juncture? Situation before we started Smooth skin, good fragrance Brand Veet Convenient Moisturizing and quick effect, HR solution confidence Situation after 18 months of marketing initiatives Smooth skin, good Beauty care fragrance solution provider Natural Moisturizing Extracts (to be Brand Veet effect A beauty introduced later) Brand Makes International Convenient women and and quick beautiful glamorous HR solution
  • 20. Now that we have turned Veet into a perceived beauty care provider the situation is ripe to enter new categories and drive Veet’s journey in truly being a mega beauty solution provider brand Entering new categories- Journey towards being a Mega Brand mega Veet now faces a choice. It has successfully crafted its way in being perceived as something associated with beauty. Its risks entering into categories that can mismatch this association whereas it sees the opportunity to leverage its beauty care association to transform itself into a mega brand. A very important word of caution. Although our market initiatives have ensured our transition into a beauty care provider yet there are chances of product failures. Hence it’s best to introduce our new categories with the Brand “Veet Beauty” instead of just Veet. This will give a more relevant association with the categories. After analysing all the categories: Hair care, skin and body care, shower care and sun care the most prospective ones to be entered are listed in order. 1. Body care: Moisturizing lotions and cold creams(Umbrella benefit: beautiful skin and core benefit: smooth moisturizing skin with natural extracts) 2. Facial care: face wash and cleansers, Anti ageing solutions, face packs and pimple skin solution (Umbrella benefit: Beautiful skin, Core benefit: Smooth, glowing skin with a natures touch 3. Sun Care: Sunscreen lotions and protection creams (to maintain beautiful skin even in the sun) 4. Shower care: Soap category, shower gels (Umbrella benefit: beautiful skin, core benefit: smooth, moisturizing, glowing and natural extracts).
  • 21. Next we will analyse these categories further and chart out a positioning and entry strategy for each of them. Body care segment- Moisturizers (nourishing lotions) and Cold cream segment The body care segment is value at Rs 410 cr with a predicted market growth rate of 7-8% till 2015. The category presents ample opportunity for “Veet Beauty” brand to start making its first foray into moisturizing and nourishing body lotions and cold creams. The leading players in this segment include HUL’s Lakme Lotions, Ponds Cold cream, Bieserdorf Nivea. The players are optimistic of vibrant growth because of rising disposable income and also increased consumer awareness of staying beautiful. This is where we step in. Veet’s brand building efforts have led it to its association with beautiful, smooth glowing skin. Now we will add an extra differentiator in the form of natural extracts to complete our brand differentiation. Our primary research has shown that women in the age group of 18-35 strongly believe in natural solutions to skin care. They perceive scientific technology as damaging to the skin in Long run. This paves the way for us to introduce our third benefit of natural extract solution in our product line The products in these range will also be exclusively marketed through not only retail channels but also through Veet studios and Veet beauty stop with which we had developed association during The products introduced in this category will willsupportedthe products further. campaign that initial two phases. In-parlour merchandising be promote with communication highlights the functional benefits of smooth, moisturizing and naturally cared skin with the emotional benefit of looking beautiful. Perceptual maps and Brand positioning Nature Veet Beauty Lotion Parachute Body Lotion Ponds Price Low Price High Lakme Nivea
  • 22. Veet Beauty Lotion and cold creams Natural Smooth Moisturizes Fragrance effect Facial care segment- Anti ageing solutions, face wash and cleansers, pimple skin solutions, face packs Makes you look beautiful Facial care segment in India is a huge market in India worth Rs 3700 cr with the dominant players in the market being face wash: Himalaya (naturals), Garnier, Ponds, Pears, Clean and Clear, Ayur, etc. This market is predicted to grow at 6-7% annually till 2015. The chief highlight of this category is the Anti ageing solution sector which is growing very fast at the rate of 15-20% annually. Leading players in the segment: Pond’s age miracle, Olay total effects, Neutrogena. Veet with its association of smooth, glowing skin with a natural base will be the perfect fit to enter this category after its entry into body care solution. This offering will complement Veet’s umbrella benefit of providing beauty solution. Our primary research has shown that women in the age group of 18-35 are strongly beginning to switch to anti ageing products because of improper dietary habits leading to ageing skin. This trend is likely to continue. Hence our entry into this category will give high avenues for growth. Face washes with a natural base is being increasingly accepted by the urban audience. Here the feminine touch of Veet with smooth skin benefits and moisturizing effect can expand this category further. Purchase trigger-natural base. The pimple solution category in India is valued at around Rs 50 cr and is growing very rapidly particularly in the 16-25 age bracket. We will target this category and it will be a logical extension to provide smooth skin benefits during pimple. The brand association holds the same like other lines.
  • 23. Facial Care category-Veet Beauty Brands Anti ageing solutions Veet Beauty wash (face washes) If successful Extends to Sun care segment- Sun screen lotions Pimple skin solutions Face packs (Facial swipes) The sun care category in India is valued at Rs 129.6 cr with a growth forecast of 10-12% per year till 2015. During heat the blistering effect of the sun causes skin burn and irritation. Hence the usage of sun screen lotions has been continuously recommended by dermatologists. The usage is slated to rise further up and with the leading players trying to convince customers to use sunscreen lotions during the whole year to prevent against harmful rays the growth in this sector is going to increase even more. Veet with its proposition of providing and maintaining beautiful skin will introduce its line- Veet Beauty Sun Care. Here we will only be able to derive connect with our umbrella brand benefit of staying beautiful hence the name “Veet Beauty” will only put us in a safer place of having success in this category. Natural Beautiful base skin Veet Beauty Sun Care range Skin Sun protector lightening
  • 24. Sun Screen oil control Sun Screen skin Sun Screen lotions variants lightning gel Makes you look Beautiful Perceptual maps and positioning on the lines of previously introduced categories. Shower care segment- Veet Beauty Soap The bath and shower care market in India is fiercely competitive with host of players including HUL’s Dove, Lux, Cinthol, ITC’s Vivel , Colpal’s Palmolive and the list goes on. But what is on significance to us is the Rs 10,500 cr market of shower and bath care has a segment of high growth. Skin solution with Natural extracts. The segment has players in the lower price points but at a higher price position the offerings are either solely moisturizing or provides soft skin. Here we can great a segment for ourselves where we create core benefits of smooth, moisturizing skin by complete natural solutions. This segment is growing at 9-10% per year.. Smooth skin Veet Beauty Natural Moistur Soap solution izes Perceptual Maps Nature
  • 25. Himalaya Veet Soap Beauty Soap Nivea Price Low Vivel Price High Cinthol Lux Camay Packaging Science Now that we have successfully forayed into four categories I will like to highlight a feature of our differentiation and one that keeps the category extensions separate and distinct from each other. Its our packaging. The selection of colours and packaging elements will be extremely crucial if we are going to keep our identity distinct. Veet Beauty Facial Care Veet Beauty Veet Beauty Lotion and category-Veet Sun Care range Soap cold creams Beauty Brands Light Pink signifies Light blue signifies Yellow signifies Sun. Light green signifies gracefulness and clear and a clean Hence Sun care nature and purity. smooth. Veet image. Facial care ranges in yellow Hence Veet beauty Beauty lotion in pink products will be in packaging will quickly soaps would be packages will relate ultra light blue catch the eye of the packaged in Light to customers well packages customer looking for green shade to sun care products relate with core benefits on offer Advertisement Campaign-Phase 2 “Stay Beautiful”
  • 26. The first part of our ad campaign focussed on promoting the usage of Veet hair depilation creams and wax strips on high usage areas thus building volumes in the category. Also those ads showcased self empowerment, convenience and benefits of smooth skin with a background highlight of “Staying beautiful with Veet”. Then we undertook initiatives to guide Veet’s transition into “Veet Beauty” brand so that it is perceived to make women beautiful. After 24 months of extensive campaigning and initiatives the situation became ready to make our foray into four categories one by one in due course of time. The advertisement campaign Phase 2 will mainly promote the emotional aspect of “Staying beautiful” together with usage footage and how the functional benefits of smooth, glowing skin makes you look beautiful. 1. Body lotion campaign: The first category we enter is the body lotion. Here we will exclusively promote how dry weather and pollution makes women look not so good. But “Veet beauty” range of body lotions restores the smooth skin with hydrating and moisturizing “natural” factors to make you beautiful again. The ad ends with “Stay Beautiful” 2. Facial care campaign: We have three segments in which we can enter with time. The first attractive segment is anti ageing. Here the campaign will mainly focus on how food habits make your skin lose youthfulness and starts ageing early. And thus you lose your beauty. Veet Anti ageing solution with natural solutions makes your skin smooth, youthful and beautiful. Ad ends with “Stay Beautiful”. The other segments like pimple care and face wash entry can also be communicated in a similar way with problem–solution method along with an emotional connect of “stay beautiful” 3. Sun Care campaign: This category will be entered only after we have successfully entrenched our last two category extensions of body and facial care. After those launches have tasted success the sun care category will be forayed. The ad campaigns will be under “Veet Beauty” Sun care heading: Highlighting the harmful UVA and UVB rays of sun that can damage your skin permanently. Veet Beauty Sun care range brings to you unique natural formulations that protects your skin and helps you “Stay Beautiful” 4. Shower care campaign: This category will be the last to be entered. Only the segment that has strong natural associations with skin care and soap will be targeted. The theme to remain the same : “Stay beautiful” with Veet The connect across all the campaigns in 4 categories is “Stay Beautiful” theme with Veet Beauty. That’s our umbrella benefit and which we will try to communicate to our customers.
  • 27. Timelines of various initiatives discussed so far-5 year plan Veet Beauty TV show launch pageant Hunt Veet Beauty launched Studio launched Ad campaign phase 1 In parlour Merchandising Veet beauty stop Beauticians and association launched B2B sales 0-5 months 5-10 months 10-15 months 15-20 months Ad campaign phase 2 Body care Facial care category entry category entry “Veet Beauty” Marketing launched initiatives
  • 28. Veet Beauty gang launched 21-25 months 26-30 months Shower care category entry Marketing programs to support launch Sun care category entry A brief snapshots of Brand connect and portfolio Marketing programs to support last two launches 41-45 months 46-50 months “Veet Beauty” 51-55 months 56-60 months Shower care range Products have International natural base quality skin care “Veet Beauty” Sun care range “Veet Beauty” “Veet Beauty” Facial care range Body lotion range Smooth skin, good fragrance Natural Moisturizing Extracts Brand Veet effect Strong HR association Smooth, Makes women glowing skin beautiful International Convenient and and quick glamorous HR solution
  • 29. “Veet Beauty” Brand VEET Veet Hair “Veet Beauty” removal Body care Facial care Shower Sun care Cream range Wax Strip care range Moisturizing Long term financial growth projections wash Face Sunscreen Normal skin lotions Soaps lotions Easy use strips Anti Dry Skin with Nourishing ageing Oil control Taking today as starting point we have calculated a rough estimate for Veet’snature Wax range for lotions growth Sensitive skin extracts parlours during the 5 years- separately for each category. Pimple Skin lightening Supreme Essence Cold creams solution gel At the end of Year 1 The initiatives taken in the first year through Veet Beauty Studio, Beauty Stops, in parlour merchandising has the potential to generate Rs 1.55 cr per month to generate additional Rs 18.6 cr. These will be additional growth which will augment the average 25% growth it’s experiencing at present. So by the end of 1st year we expect to grow the brand by Rs 45-50 cr without starting to foray in other categories. Brand value at the year 1: Rs 155-160 cr. At the end of Year 2 As we undergo several customer engagement programs and drive the transition into a beauty brand the effect of our last year campaigns will become more prominent and we expect to grow the brand by 30-35% in the hair removal category only with increased usage in arms and legs. Brand value at the end of year 2: Rs 205-210 cr. At the end of Year 3
  • 30. As we enter the body care and facial care market we aim to capture 4-5 % initially in body care and 1-1.5% in facial care and also increase our growth by 20-25% year on year for the next three years. Body care category: 410 cr. Our share: 25 cr. Facial care category: 3700. Our share: 40cr Hair removal growth around 15-20%: growth contribution 33 cr. HR brand size: 240 cr Total Brand value : Rs 205+95=Rs 300cr. At the end of year 4 As we enter the sun care category we would look to have 5-7% share in the first year of launch and then look to grow it by 25-35% year on year. Sun Care category: Rs 150 cr. Our share: Rs 8-10 cr. Body care growth: 20% growth –hence present value: 30 cr Facial care growth: 20% growth- hence presents value: 48 cr Hair removal growth: 25% growth-present value: Rs 290 cr Total Brand value at the end of year 4: Rs 377 cr. At the end of Year 5 We will foray into the shower care category valued at 10,500 cr. But the herbal based shower care market is valued at 250 cr. We will look to achieve 3-4% share initially and then try to grow our share 20% year on year. Herbal Shower care category: Rs 250 cr. Our share: 10 cr. Body care growth: 25%- hence present value: Rs 38 cr Facial care growth: 25%- hence present value: Rs 60 cr Sun care growth: 35%- hence present value: Rs 13 cr. Hair removal category-: brand growth: 20%- hence present value: Rs 348 cr. Hence Total Brand value at the end of year 5: Rs 469 cr
  • 31. Hair removal 400 350 300 250 200 Hair removal 150 100 50 0 2011 2012 2013 2014 2015 2016 Figure 2 Body and Facial Care 70 60 50 40 Body care 30 Facial care 20 10 0 2014 2015 2016
  • 32. Figure 3 Sun care and Shower care 14 12 10 8 Sun care 6 Shower care 4 2 0 2015 2016 All figures in Rs (crores) . Brand Veet 500 450 400 350 300 250 Brand Veet 200 150 100 50 0 2011 2012 2013 2014 2015 2016 All figures in Rs (crores) . Conclusion
  • 33. Thus through a combination of building brand equity by driving transition into a beauty brand by entering four new categories and also by penetrating the Hair removal category further we will grow Brand Veet from 110 cr to a 469 cr brand in 5 years at a compounded growth rate of 60% per year. ---------------------------------------------------------------------------------------------------------------------