Closing keynote presentation, 2014 UX Strategy Summit, San Francisco. The following are the videos played and referenced during the presentation: Slide 9: "Why To Believe In Others?" http://bit.ly/1g0OJnF Viktor Frankl, 1972. Slide 37: "The Incredible Benefits of a "Get Better" Mindset" http://bit.ly/1aZ19Ay Heidi Grant Halvorson