Earlier in the year Screenrights completed its first in-depth Member Survey. We’ve collated the results to let you know what we learnt. This presentation is a summary of the key findings and our action plan to ensure we meet our members’ needs.

1. Membership Survey

4. Satisfaction with Service 80.5% of members are satisfied or very satisfied with the service they receive. 17.62% are indifferent, which may be due to some members receiving sporadic royalty payments.

5. Importance of Screenrights Royalties This is most likely associated with the size of member, payment frequency and royalty amounts. Members view Screenrights royalties as important to their business to varying degrees.

6. Participation in Collection Services 31.5% of members do not know which royalty collection services they participate in. Where members have registered, 99% of members elect to participate in all ANZ royalty collection services, however only 26% - 51% of members are aware that they register for the various ANZ royalty collection services.

7. Understanding of Collection Services Relatively high level of understanding of our core royalty collection service - the Australian Educational Service. Significant improvements can also be made. Notably, a significant number of members do not understand the International Service. Members commented that the information is available to them but they are time poor.

9. What Our Members Need

10. Information Sessions 84% of members would view the information sessions if they are made available online.