SDNC13 -Day1- Design In Real Time by Lydia Howland

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Design In Real Time by Lydia Howland – IDEO In a world of Kickstarter, pop-up shops, and startups that live in beta, how might service designers develop our own live prototypes? By taking service design out of the studio and into street, we’re discovering tools that make us both more more agile and more rigorous. Today, we’ll share some of IDEO’s lessons – about experimentation, creative confidence, and launching to learn.

Tecnología Empresariales

SERVICE DESIGN
IN REAL TIME

@Lydiahowland
Design & Portfolio Director – IDEO London
www.ideo.com
Mittwoch, 4. Dezember 2013

IDEO helps businesses innovate
using design thinking

From products
(the ﬁrst Apple mouse)...

... to services
(Prada store in New York)...

... to experiences
(DED in Dubai).

www.ideo.com
Mittwoch, 4. Dezember 2013

We’re 700 people in 12 locations

Mittwoch, 4. Dezember 2013

We work across multiple industries

Mittwoch, 4. Dezember 2013

There are 2 central tenets to IDEO’s approach to
design thinking:

Mittwoch, 4. Dezember 2013

1. We design with a holistic approach, always
beginning with what people want or need

We always start here...

DESIRABILITY

X
VIABILITY
... even if our
clients tend to
start here...

Mittwoch, 4. Dezember 2013

FEASIBILITY
or indeed here.

2. We build to think - prototyping helps us to
learn (or fail) fast in order to succeed sooner

Above: Prototyping a new security process for
the TSA in American airports.
Left: Prototyping a new Gift Aid sign-up process
in Oxfam stores.
Mittwoch, 4. Dezember 2013

Today’s presentation - Real Time Service Design:

Mittwoch, 4. Dezember 2013

Within the service design community,
life looks a bit like this…

Image: © Anthony Ryan

Mittwoch, 4. Dezember 2013

Typical activities on a service design project

…but within the world of business, and especially start-ups,
life looks a bit more like this.

Image: © Department for Communities and Local Government

Mittwoch, 4. Dezember 2013

Image: © Machine Project

So what happens when you bring these
two approaches together?

Service design research + a start-up mentality = ?

Mittwoch, 4. Dezember 2013

Service design research + a start-up mentality =
REAL-TIME SERVICE DESIGN

“Because there’s no virtual substitute
for an actual experience”
- My dad, about 15 years ago

Mittwoch, 4. Dezember 2013

WHAT IS REAL-TIME SERVICE DESIGN?
It’s about:

‣

Understanding actual reactions, responses and behaviors
in real-life contexts

‣

Releasing our ideas into the world in limited ways and
observing and measuring how users respond to them

‣

Pulling apart the difference between what people say,
think and feel, and what they actually do

Mittwoch, 4. Dezember 2013

AND WHY IS IT IMPORTANT?
It matters because:

‣

When we come up with a concept for a new service,
it’s based on a lot of assumptions

‣

If we can surface these assumptions, test them in a real-world
context and design around what we learn we can reduce the
risk in the innovation process

‣

We can move away from a position of “we believe” to a
position of “we know”

Mittwoch, 4. Dezember 2013

SO WHAT ARE THE PRINCIPLES OF
REAL-TIME DESIGN?

Mittwoch, 4. Dezember 2013

1
DON’T BE SCARED
TO GET STARTED
You can always fake it until you make it

Mittwoch, 4. Dezember 2013

2
ANSWER YOUR KEY QUESTIONS
- ONE AT A TIME

It’s the best way to ensure that the baby
isn’t thrown out with the bathwater

Mittwoch, 4. Dezember 2013

3
EXPAND YOUR TOOLKIT BORROW OTHER PEOPLE’S TOOLS
Piggyback on all the social platforms that are out there
to get almost instant feedback on your ideas

Mittwoch, 4. Dezember 2013

4
EMBRACE SERENDIPITY

Just because you didn’t set out to learn something doesn’t
mean it isn’t worth learning.

Mittwoch, 4. Dezember 2013

SO WHAT ARE THE PRINCIPLES OF
REAL-TIME DESIGN?

1. Don’t be scared to get started
2. Answer your key questions one at a time
3. Expand your toolkit borrow other people’s tools
4. Embrace serendipity

Mittwoch, 4. Dezember 2013

THANK YOU.

@Lydiahowland
Design & Portfolio Director – IDEO London
www.ideo.com
Mittwoch, 4. Dezember 2013

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In this session, we will delve into strategic approaches for optimizing knowledge management within Microsoft 365, amidst the evolving landscape of Copilot. From leveraging automatic metadata classification and permission governance with SharePoint Premium, to unlocking Viva Engage for the cultivation of knowledge and communities, you will gain actionable insights to bolster your organization's knowledge-sharing initiatives. In this session, we will also explore how to facilitate solutions to enable your employees to find answers and expertise within Microsoft 365. You will leave equipped with practical techniques and a deeper understanding of how there is more to effective knowledge management than just enabling Copilot, but building actual solutions to prepare the knowledge that Copilot and your employees can use.

Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...

Drew Madelung

Choosing the right accounts payable services provider is a strategic decision that can significantly impact your business's financial performance and operational efficiency. By considering factors such as expertise, range of services, technology infrastructure, scalability, cost, and reputation, businesses can make informed decisions and select a provider that aligns with their unique needs and objectives. Partnering with the right provider can streamline accounts payable processes, drive cost savings, and position your business for long-term success. https://katprotech.com/accounts-payable-and-purchase-order-automation/

Factors to Consider When Choosing Accounts Payable Services Providers.pptx

Katpro Technologies

[2024]Digital Global Overview Report 2024 Meltwater.pdf

hans926745

As privacy and data protection regulations evolve rapidly, organizations operating in multiple jurisdictions face mounting challenges to ensure compliance and safeguard customer data. With state-specific privacy laws coming up in multiple states this year, it is essential to understand what their unique data protection regulations will require clearly. How will data privacy evolve in the US in 2024? How to stay compliant? Our panellists will guide you through the intricacies of these states' specific data privacy laws, clarifying complex legal frameworks and compliance requirements. This webinar will review: - The essential aspects of each state's privacy landscape and the latest updates - Common compliance challenges faced by organizations operating in multiple states and best practices to achieve regulatory adherence - Valuable insights into potential changes to existing regulations and prepare your organization for the evolving landscape

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc

GenCyber Cyber Security Day Presentation

Michael W. Hawkins

Heather Hedden, Senior Consultant at Enterprise Knowledge, presented “The Role of Taxonomy and Ontology in Semantic Layers” at a webinar hosted by Progress Semaphore on April 16, 2024. Taxonomies at their core enable effective tagging and retrieval of content, and combined with ontologies they extend to the management and understanding of related data. There are even greater benefits of taxonomies and ontologies to enhance your enterprise information architecture when applying them to a semantic layer. A survey by DBP-Institute found that enterprises using a semantic layer see their business outcomes improve by four times, while reducing their data and analytics costs. Extending taxonomies to a semantic layer can be a game-changing solution, allowing you to connect information silos, alleviate knowledge gaps, and derive new insights. Hedden, who specializes in taxonomy design and implementation, presented how the value of taxonomies shouldn’t reside in silos but be integrated with ontologies into a semantic layer. Learn about: - The essence and purpose of taxonomies and ontologies in information and knowledge management; - Advantages of semantic layers leveraging organizational taxonomies; and - Components and approaches to creating a semantic layer, including the integration of taxonomies and ontologies

The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf

Enterprise Knowledge

This presentations targets students or working professionals. You may know Google for search, YouTube, Android, Chrome, and Gmail, but did you know Google has many developer tools, platforms & APIs? This comprehensive yet still high-level overview outlines the most impactful tools for where to run your code, store & analyze your data. It will also inspire you as to what's possible. This talk is 50 minutes in length.

Powerful Google developer tools for immediate impact! (2023-24 C)

wesley chun

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The presentation explores the development and application of artificial intelligence (AI) from its inception to its current status in the modern world. The term "artificial intelligence" was first coined by John McCarthy in 1956 to describe efforts to develop computer programs capable of performing tasks that typically require human intelligence. This concept was first introduced at a conference held at Dartmouth College, where programs demonstrated capabilities such as playing chess, proving theorems, and interpreting texts. In the early stages, Alan Turing contributed to the field by defining intelligence as the ability of a being to respond to certain questions intelligently, proposing what is now known as the Turing Test to evaluate the presence of intelligent behavior in machines. As the decades progressed, AI evolved significantly. The 1980s focused on machine learning, teaching computers to learn from data, leading to the development of models that could improve their performance based on their experiences. The 1990s and 2000s saw further advances in algorithms and computational power, which allowed for more sophisticated data analysis techniques, including data mining. By the 2010s, the proliferation of big data and the refinement of deep learning techniques enabled AI to become mainstream. Notable milestones included the success of Google's AlphaGo and advancements in autonomous vehicles by companies like Tesla and Waymo. A major theme of the presentation is the application of generative AI, which has been used for tasks such as natural language text generation, translation, and question answering. Generative AI uses large datasets to train models that can then produce new, coherent pieces of text or other media. The presentation also discusses the ethical implications and the need for regulation in AI, highlighting issues such as privacy, bias, and the potential for misuse. These concerns have prompted calls for comprehensive regulations to ensure the safe and equitable use of AI technologies. Artificial intelligence has also played a significant role in healthcare, particularly highlighted during the COVID-19 pandemic, where it was used in drug discovery, vaccine development, and analyzing the spread of the virus. The capabilities of AI in healthcare are vast, ranging from medical diagnostics to personalized medicine, demonstrating the technology's potential to revolutionize fields beyond just technical or consumer applications. In conclusion, AI continues to be a rapidly evolving field with significant implications for various aspects of society. The development from theoretical concepts to real-world applications illustrates both the potential benefits and the challenges that come with integrating advanced technologies into everyday life. The ongoing discussion about AI ethics and regulation underscores the importance of managing these technologies responsibly to maximize their their benefits while minimizing potential harms.

Artificial Intelligence: Facts and Myths

Joaquim Jorge

What are drone anti-jamming systems? The drone anti-jamming systems and anti-spoof technology protect against interference, jamming, and spoofing of the UAVs. To protect their security, countries are beginning to research drone anti-jamming systems, also known as drone strike weapons. The anti-jam and anti-spoof technology protects against interference, jamming and spoofing. A drone strike weapon is a drone attack weapon that can attack and destroy enemy drones. So what is so unique about this amazing system?

What Are The Drone Anti-jamming Systems Technology?

Antenna Manufacturer Coco

MySQL Webinar, presented on the 25th of April, 2024. Summary: MySQL solutions enable the deployment of diverse Database Architectures tailored to specific needs, including High Availability, Disaster Recovery, and Read Scale-Out. With MySQL Shell's AdminAPI, administrators can seamlessly set up, manage, and monitor these solutions, ensuring efficiency and ease of use in their administration. MySQL Router, on the other hand, provides transparent routing from the application traffic to the backend servers in the architectures, requiring minimal configuration. Completely built in-house and supported by Oracle, these solutions have been adopted by enterprises of all sizes for their business-critical applications. In this presentation, we'll delve into various database architecture solutions to help you choose the right one based on your business requirements. Focusing on technical details and the latest features to maximize the potential of these solutions.

Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...

Miguel Araújo

CNv6 Instructor Chapter 6 Quality of Service

giselly40

Handwritten Text Recognition for manuscripts and early printed texts

Maria Levchenko

Building Digital Trust in a Digital Economy Veronica Tan, Director - Cyber Security Agency of Singapore Apidays Singapore 2024: Connecting Customers, Business and Technology (April 17 & 18, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...

apidays

What is a good lead in your organisation? Which leads are priority? What happens to leads? When sales and marketing give different answers to these questions, or perhaps aren't sure of the answers at all, frustrations build and opportunities are left on the table. Join us for an illuminating session with Cian McLoughlin, HubSpot Principal Customer Success Manager, as we look at that crucial piece of the customer journey in which leads are transferred from marketing to sales.

04-2024-HHUG-Sales-and-Marketing-Alignment.pptx

HampshireHUG

Imagine a world where information flows as swiftly as thought itself, making decision-making as fluid as the data driving it. Every moment is critical, and the right tools can significantly boost your organization’s performance. The power of real-time data automation through FME can turn this vision into reality. Aimed at professionals eager to leverage real-time data for enhanced decision-making and efficiency, this webinar will cover the essentials of real-time data and its significance. We’ll explore: FME’s role in real-time event processing, from data intake and analysis to transformation and reporting An overview of leveraging streams vs. automations FME’s impact across various industries highlighted by real-life case studies Live demonstrations on setting up FME workflows for real-time data Practical advice on getting started, best practices, and tips for effective implementation Join us to enhance your skills in real-time data automation with FME, and take your operational capabilities to the next level.

From Event to Action: Accelerate Your Decision Making with Real-Time Automation

Safe Software

Automating Google Workspace (GWS) & more with Apps Script

wesley chun

A Domino Admins Adventures (Engage 2024)

Gabriella Davis

Sara Mae O’Brien Scott and Tatiana Baquero Cakici, Senior Consultants at Enterprise Knowledge (EK), presented “AI Fast Track to Search-Focused AI Solutions” at the Information Architecture Conference (IAC24) that took place on April 11, 2024 in Seattle, WA. In their presentation, O’Brien-Scott and Cakici focused on what Enterprise AI is, why it is important, and what it takes to empower organizations to get started on a search-based AI journey and stay on track. The presentation explored the complexities of enterprise search challenges and how IA principles can be leveraged to provide AI solutions through the use of a semantic layer. O’Brien-Scott and Cakici showcased a case study where a taxonomy, an ontology, and a knowledge graph were used to structure content at a healthcare workforce solutions organization, providing personalized content recommendations and increasing content findability. In this session, participants gained insights about the following: Most common types of AI categories and use cases; Recommended steps to design and implement taxonomies and ontologies, ensuring they evolve effectively and support the organization’s search objectives; Taxonomy and ontology design considerations and best practices; Real-world AI applications that illustrated the value of taxonomies, ontologies, and knowledge graphs; and Tools, roles, and skills to design and implement AI-powered search solutions.

IAC 2024 - IA Fast Track to Search Focused AI Solutions

Enterprise Knowledge

SDNC13 -Day1- Design In Real Time by Lydia Howland

1. Mittwoch, 4. Dezember 2013

2. SERVICE DESIGN IN REAL TIME @Lydiahowland Design & Portfolio Director – IDEO London www.ideo.com Mittwoch, 4. Dezember 2013

3. IDEO helps businesses innovate using design thinking From products (the ﬁrst Apple mouse)... ... to services (Prada store in New York)... ... to experiences (DED in Dubai). www.ideo.com Mittwoch, 4. Dezember 2013

4. We’re 700 people in 12 locations Mittwoch, 4. Dezember 2013

5. We work across multiple industries Mittwoch, 4. Dezember 2013

6. There are 2 central tenets to IDEO’s approach to design thinking: Mittwoch, 4. Dezember 2013

7. 1. We design with a holistic approach, always beginning with what people want or need We always start here... DESIRABILITY X VIABILITY ... even if our clients tend to start here... Mittwoch, 4. Dezember 2013 FEASIBILITY or indeed here.

8. 2. We build to think - prototyping helps us to learn (or fail) fast in order to succeed sooner Above: Prototyping a new security process for the TSA in American airports. Left: Prototyping a new Gift Aid sign-up process in Oxfam stores. Mittwoch, 4. Dezember 2013

9. Today’s presentation - Real Time Service Design: Mittwoch, 4. Dezember 2013

10. Within the service design community, life looks a bit like this… Image: © Anthony Ryan Mittwoch, 4. Dezember 2013 Typical activities on a service design project

11. …but within the world of business, and especially start-ups, life looks a bit more like this. Image: © Department for Communities and Local Government Mittwoch, 4. Dezember 2013 Image: © Machine Project

12. So what happens when you bring these two approaches together? Service design research + a start-up mentality = ? Mittwoch, 4. Dezember 2013

13. Service design research + a start-up mentality = REAL-TIME SERVICE DESIGN “Because there’s no virtual substitute for an actual experience” - My dad, about 15 years ago Mittwoch, 4. Dezember 2013

14. WHAT IS REAL-TIME SERVICE DESIGN? It’s about: ‣ Understanding actual reactions, responses and behaviors in real-life contexts ‣ Releasing our ideas into the world in limited ways and observing and measuring how users respond to them ‣ Pulling apart the difference between what people say, think and feel, and what they actually do Mittwoch, 4. Dezember 2013

15. AND WHY IS IT IMPORTANT? It matters because: ‣ When we come up with a concept for a new service, it’s based on a lot of assumptions ‣ If we can surface these assumptions, test them in a real-world context and design around what we learn we can reduce the risk in the innovation process ‣ We can move away from a position of “we believe” to a position of “we know” Mittwoch, 4. Dezember 2013

16. SO WHAT ARE THE PRINCIPLES OF REAL-TIME DESIGN? Mittwoch, 4. Dezember 2013

17. 1 DON’T BE SCARED TO GET STARTED You can always fake it until you make it Mittwoch, 4. Dezember 2013

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21. 2 ANSWER YOUR KEY QUESTIONS - ONE AT A TIME It’s the best way to ensure that the baby isn’t thrown out with the bathwater Mittwoch, 4. Dezember 2013

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25. 3 EXPAND YOUR TOOLKIT BORROW OTHER PEOPLE’S TOOLS Piggyback on all the social platforms that are out there to get almost instant feedback on your ideas Mittwoch, 4. Dezember 2013

26. Mittwoch, 4. Dezember 2013

27. Above: The Rushcliff Brand focussed on wall offerings by room in the home (e.g. children’s playroom) Right: The Thirsk brand focussed on speciﬁc problems with walls in the home. Mittwoch, 4. Dezember 2013

28. Mittwoch, 4. Dezember 2013

29. 4 EMBRACE SERENDIPITY Just because you didn’t set out to learn something doesn’t mean it isn’t worth learning. Mittwoch, 4. Dezember 2013

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33. SO WHAT ARE THE PRINCIPLES OF REAL-TIME DESIGN? 1. Don’t be scared to get started 2. Answer your key questions one at a time 3. Expand your toolkit borrow other people’s tools 4. Embrace serendipity Mittwoch, 4. Dezember 2013

34. THANK YOU. @Lydiahowland Design & Portfolio Director – IDEO London www.ideo.com Mittwoch, 4. Dezember 2013

SDNC13 -Day1- Design In Real Time by Lydia Howland

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SDNC13 -Day1- Design In Real Time by Lydia Howland