Symantec I3 APM Solution

1. Symantec i 3 Overview

2. AGENDA The APM Opportunity The Customer Pain The i 3 Solution & Value Proposition Competition 1 2 3 4

4. Why focus on Application performance? Microsoft Patterns and Practices 70% 15% 10%

5. Infrastructure: 2004-2008 CAGR Source: IDC

7. The Goal – Business Efficiency Efficiency Application Service Return on Investment (ROI) Cost Total Cost of Ownership (TCO) Management Software

8. AGENDA The APM Opportunity The Customer Pain The i 3 Solution & Value Proposition Competition 1 2 3 4

9. When Application Performance Degrades…. What Has Changed? Who Sees It First? “ Batch Job” “ Self Service” 10 Years Ago IT Operators Today End Users

10. The Effect from the End User Perspective….

11. Expectation: Response within < 4 seconds

12. When The Hourglass Does Not Away….

13. Users Give Up, Call Help Desk, Business Stops.

14. The Effect from the IT Perspective…

15. “ BlameStorm” “ The server is maxed out.” “ Its the storage.” “ The database is slow.”

17. Complex, Multi-Tier Architectures URL HTML JPEG GIF JSP JSP EJB SERVLET JDBC SQL I/O CHANNEL LUN DISK SQL INDEX TABLE DATAFILE LVM I/O Web Server Users Technology Technology Technology Technology Application Database Storage Complex Interactions IT / Support

18. Complex, Multi-Boundary Organizations Users Web Servers Application Servers Database Servers Storage Customers, Suppliers, Partners, Employees Web Admin Groups Application Developer Groups Database Admin Groups Storage Admin Groups Network Admin Groups Apache

20. AGENDA The APM Opportunity The Customer Pain The i 3 Solution & Value Proposition Competition 1 2 3 4

21. Symantec i 3 – Indepth, Insight, & Inform

26. Symantec i 3 Manages Performance Of … Custom Applications Packaged Applications Sun One Apache Microsoft IIS Web Servers Macromedia Jrun Oracle 9iAS Microsoft .NET IBM WebSphere BEA WebLogic Application Servers Sybase Microsoft SQL Server IBM DB2 UDB Oracle Database Databases IBM Enterprise HDS Lightning HP XP EMC Symmetrix/CLARiiON Storage Clarify CRM IBM MQ-Series BEA Tuxedo Middleware Servers

29. What’s in the Bundles? I3 for Oracle Applications Indepth for J2EE Indepth for Web Indepth for Oracle Alerts FocalPoint Alerts Agent - Indepth Alerts Agent - Insight Foresight FocalPoint Foresight Agent – Indepth Foresight Agent - Insight Insight base Insight Option - Savvy for Web Insight Option - Savvy for Oracle Apps Insight Option - Savvy for J2EE Insight Option - Savvy for Oracle Indepth Option - Interpoint for Oracle Apps I3 for PeopleSoft Indepth for J2EE Indepth for Web Alerts FocalPoint Alerts Agent - Indepth Alerts Agent - Insight Foresight FocalPoint Foresight Agent – Indepth Foresight Agent - Insight Insight base Insight Option - Savvy for J2EE Insight Option - Savvy for Web Insight Option - Savvy for Tuxedo Insight Option - Savvy for Oracle Insight Option - Savvy for SQL Indepth Option - Interpoint for PSFT I3 for SAP Indepth for J2EE Indepth for Web Indepth for SAP Alerts FocalPoint Alerts Agent - Indepth Foresight FocalPoint Foresight Agent – Indepth Insight base Insight Option - Savvy for Web Insight Option - Savvy for SAP Insight Option - Savvy for J2EE Insight Option - Savvy for Oracle Insight Option - Savvy for SQL Indepth Option - Interpoint for SAP I3 for SEBL Indepth for J2EE Indepth for Web Alerts FocalPoint Alerts Agent - Indepth Foresight FocalPoint Foresight Agent – Indepth Insight base Insight Option - Savvy for Web Insight Option - Savvy for J2EE Insight Option - Savvy for Oracle Insight Option - Savvy for SQL Indepth Option - Interpoint for SEBL I3 for Web-J2EE Indepth for J2EE Indepth for Web Alerts FocalPoint Alerts Agent - Indepth Foresight FocalPoint Foresight Agent – Indepth Insight base Insight Option - Savvy for J2EE Insight Option - Savvy for Web Insight Option - Savvy for Oracle Insight Option - Savvy for SQL

30. What’s in the Bundles (contd)? I3 for Oracle Indepth for Oracle Alerts FocalPoint Alerts Agent - Indepth Foresight FocalPoint Foresight Agent – Indepth Instance Watch Standard Edition I3 for SQL Server Indepth for SQL Server Alerts FocalPoint Alerts Agent - Indepth Foresight FocalPoint Foresight Agent – Indepth I3 Infrastructure Insight Base Inform Alerts FocalPoint Inform Foresight FocalPoint I3 for J2EE Indepth for J2EE Alerts FocalPoint Alerts Agent - Indepth Foresight FocalPoint Foresight Agent – Indepth Insight Option - Savvy for J2EE Insight Option - Savvy for Oracle Insight Option - Savvy for SQL I3 for Web Servers Indepth for Web Alerts FocalPoint Alerts Agent - Indepth Foresight FocalPoint Foresight Agent – Indepth Insight Option - Savvy for Web Insight Option - Savvy for Oracle Insight Option - Savvy for SQL

31. Application Life-cycle Benefits Project Stage Benefit Development Provide early visibility into performance issues Test Establish scalability and production readiness Production Rapidly detect and correct performance degradation Upgrades Minimize the risk of upgrades and customizations