When it comes to planning your deals strategy for your program, there are three main areas to keep in mind: database planning, deals store planning, and sales planning. Once you have laid out your plans for each of these areas, you are well on your way not only to a deals strategy for the year, but also to a comprehensive annual promotions calendar.
To learn how to effectively plan for deals in all three areas and integrate your promotions strategy, check out the webinar I did with Shannon Dunnigan from GateHouse and Jodi Brooks from The Repository.
To learn more, watch the recording or read our top takeaways from the presentation:
http://secondstreetlab.com/2013/01/planning-your-deals-strategy/
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Planning Your Deals Strategy for the Year
1. Planning Your Deals
Strategy for the Year
January 29, 2013
D R I V I N G R E V E N U E | B U I L D I N G D A T A B A S E | G R O W I N G A U D I E N C E
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2. How to Interact with Us
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Twitter Hashtag:
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Questions Panel
We are recording this webinar and you will receive an email
with links to the recording and the slide deck.
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3. Who We Are
Increase ROI, Build &
Engage Audience
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#DealsLab
4. Deadline Deals
A truly white label deals provider
To date, Deadline Deals has executed
• More than 3,750,000 gift cards sold
• On more than 425 local media sites
• More than 1,250,000 consumers have
purchased deals through our partner’s
sites
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#DealsLab
5. Speakers
Matt Chaney Shannon Dunnigan Jodi Brooks
Director of Affiliate Success Vice President, Daily Deal Manager
Deadline Deals Consumer Savings GateHouse - Ohio
Platforms
GateHouse Media
#DealsLab
6. Agenda
• Why plan?
• Sales, Stores, & Database Planning
• How to get started
• Wrap-up & QA
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#DealsLab
7. WHY PLAN?
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8. On Planning…
“If you don't know where you are going,
you'll end up someplace else.”
― Yogi Berra
“A goal without a plan is just a wish.”
― Antoine de Saint-Exupéry, The Little Prince
#DealsLab
9. What Planning Means for Deals
Database
Planning
Store
Planning
Sales
Planning
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#DealsLab
10. SALES PLANNING
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11. Sales Planning
Work ahead - target advertisers when they’re
planning ad budgets, not during their peak season
Give your reps a roadmap
Help build your roster of deals with multi-deal
contracts – campaign for the year versus a single
deal
More easily plan your next deal store
Means having a per deal revenue goal in mind
#DealsLab
12. Your Deals Sales Calendar – 2 Month Rule
February March April
Deals to be Running Deals to be Running Deals to be Running
• Restaurants • Summer Camps • Family Attractions
• Flower & Gift Shops • Hair Removal • Car Maintenance
• Spa/Massage • Landscaping/Mulch • Golf
Category Sales Category Sales Category Sales
Targets Targets Targets
• Family Attractions • Water Parks • Waterparks
• Car Maintenance • Summer Events • Fitness
• Golf • Grocery/Butcher Shops • Nurseries
#DealsLab
13. Per Deal Revenue Goal Breakdown
• Should be top criteria
for judging deal
quality
• Puts a number in the
minds of the reps
• Easier to pencil out
different
splits, promotional
package offerings
Bottom Line
#DealsLab
14. DEAL STORE PLANNING
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15. Deal Store Planning
Gives you a focused sales and marketing calendar for
the year
Helps you identify strategic times when you need a
revenue lift
Puts timely offers into the Inboxes of your audience
Allows you to work with a wider variety of prospects
and advertisers
Improves your deal mix and average price point by
offering different types of offers
#DealsLab
17. Deal Stores: A Year-Long Strategy
Month Category/Season/Holiday
January New Years Resolutions
February Valentine’s Day
March Spring Break
April Golf
May Mother’s Day
June Father’s Day
July Summer Fun
August Back to School
September Fall/Labor Day
October Halloween
November Cyber Monday Week
December Holidays/NYE
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#DealsLab
18. Gatehouse Store Calendar
Month Theme Sales Collateral Delivered Sales Deadline Live Store Dates
Kids & Babies (in conjunction with Cutest Babies niche
January initiative) By week of November 26, 2012 January 9 January 16-29
Super Bowl/Big Game (in conjunction with Super Bowl/Big
Game niche initiative - overlapping with Cutest Babies deal January 21-February
February store) By week of December 17, 2012 January 14 3
March March Madness By week of January 21 March 12 March 19-April 8
Mother's Day (in conjunction with Mother's Day niche
May initiative) By week of February 25 April 22 April 29-May 12
June Dads & Grads By week of April 1 May 28 June 3-16
November Cyber Monday By week of September 30 November 25 December 2-11
December Holidays By Week of October 7 December 5 December 12-25
Flexible Dates Theme Sales Collateral Delivered Sales Deadline Live Store Dates
In conjunction Two weeks,
with local Best coinciding with local
of niche One week prior to Best of niche
initiative Best of (in conjunction with local Best of niche initiative) By week of December 31, 2012 live store dates initiative
In conjunction Two weeks,
with local coinciding with local
Cutest Pets Cutest Pets (in conjunction with local Cutest Pets niche One week prior to Cutest Pets niche
niche initiative initiative) By week of December 31, 2012 live store dates initiative
*An email database building sweepstakes or niche initiative contest will run in conjunction with each, and will run independently during months without a
deal store.
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#DealsLab
19. Corporate Support & Guidance
• Regular calls with local deal
champions
• Stores strategies & plans
are discussed
• These materials provided
for every store
– Banners on their site
– Print ads
– Sales targets
– Calendar with due dates and
schedule
– Research on categories from
Ad Mall
– Sales tracking document
– One-sheet
#DealsLab
20. Example: Big Game Promotion
• Truly holistic
approach
• Involves all products
– Deals
– Niche publications
– Coupons
– Contest
Online Ad
#DealsLab
Print Ad
21. Stores Overall Revenue Impact
Chain-wide Cyber Week Stores Single Site “Best Of” Store
$100,000 $12,000
$90,000
$80,000 $10,000
$70,000
$8,000
$60,000
$50,000
$6,000
$40,000
$30,000
$4,000
$20,000
$10,000 $2,000
$-
Average Week Cyber Week Cyber Week $-
2011 2012
Average Week "Best Of" Store Week
#DealsLab
22. Cyber Week Chain-Wide Results
• Revenue
Up 25% YOY
• Over $90K in
Total Revenue
#DealsLab
23. Effective Planning – Planning on the Local Level
• Knowing what stores and
promotions are coming up is
half the battle
• January push for multi-deal
contracts throughout the
2013
• Sign-up advertisers for
multiple stores
• Having materials created for
them streamlines launch
process
• Working a quarter in
advance
#DealsLab
24. The Repository – Deal Stores of 2012
• Golf
• Mothers' Day
• Dad's & Grads
• Pets
• Kids
• Halloween
• Stocking
Stuffers
• Cyber Week
#DealsLab
25. The Repository – Results
• Nearly $40K in store revenue for the
year
• Average store revenue approximately
$5K – like adding another week &
half on the month!
• Top Stores for The Repository
– Golf, Mother’s Day, Cyber Week
• Plans for 2013
– Focus on restaurants
– Small advertiser package
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#DealsLab
26. Do’s and Don’ts of Deal Stores
Do This Don’t Do This
• Put a calendar together of the • Don’t use filler deals or deals that
stores you’ll run for the year don’t fit the theme
• Create bonus promotional package • Deal quality always matters
as an incentive to advertisers • Make sure store makes sense; don’t
• Schedule store to maximize force a theme
weekdays • Avoid generic store emails; show
• Have bonus in place tied to store specific deals
sales • Only launch with a complete store
• Add seasonal design elements to lineup
site • Plan ahead - Don’t wait to last
• Strive for deal diversity within store minute
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#DealsLab
27. Top Stores of 2012
1. Holiday/Stocking Stuffer
2. Cyber Week
3. Golf
4. Destinations/Travel
5. Father’s Day
6. Mother’s Day
7. Home Improvement
8. Kids/Family
9. Summer
Adventures/Recreation
10. Best Of
#DealsLab
28. DATABASE PLANNING
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#DealsLab
29. Database Engagement & Growth Planning
With 66% of deal revenue coming from email, this
audience is too important to not have a plan
Grows your audience – faster and more consistently
Helps you foster a better relationship with your
audience
Increases your understanding of what motivates and
interests them
Reengages inactive users & keeps your database
active
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#DealsLab
30. Case Study: Gatehouse Media
Cutest Baby Contest
2,400 submissions
3.2 MM votes
25k deal opt-ins
83K registered users
5.7 MM page views
20% increase in monthly traffic!
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#DealsLab
32. Promotional Credits
What is it?
A credit given to users that offers a discount towards a future purchase.
Why use it?
• Used by ecommerce sites to increase sales and
engagement
• No cash value; requires a purchase on your site to use
• Codes can be branded for promotional tie-ins
• Flexibility to meet your business needs
– Three formats
– Can be any price you choose
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#DealsLab
33. Promotional Credits Usage Examples
• Reengage inactive
buyers
• Market to another
internal list
• Reward top spenders
• Give extra promotion to
a big deal
• Celebrate anniversary
of your program & show
appreciation
#DealsLab
34. Rockford Register Star – Welcome Promo
Background
• $5 credit towards purchase
• Buy first, get credit
• Tied it to a top deal – Quiznos
• Sent to all subscribers
• Deal ran for 3 days
Results
• 217 credits deposited and used
• Those who got the credit have
purchased over 1,100 deals since
• $1,085 in credits given
• These users have generated
over $18K in revenue!
#DealsLab
35. Credits - Promo Code “ActNow”
Background
• The Sacramento Bee
• $5 credit towards purchase
• “ActNow” promo code
• Sent to all subscribers
• 3 days to use: Friday - Sunday
Results
• 446 credits deposited and used
• Increased week-over-week stats
• Order volume up 65%
• Revenue up 49%
#DealsLab
36. Surveys
• The Quad-City Times
• 1,152 respondents
completed survey
• Results:
• 77% of respondents had
visited a new local
business as a result of
program
• 62.5% spend over
voucher value
• 95% of respondents
share
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#DealsLab
37. HOW TO GET STARTED
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#DealsLab
38. Sales Tools – Planning Calendar
Sales Calendar
By Month:
Categories to feature
Categories to target
#DealsLab
39. Sales Tools – The Lab
• Deal Ideas Library on
SecondStreetLab.com
for all categories
– Travel
– Restaurants
– Events
– Recreation
– Beauty
– Services
– Retail
#DealsLab
40. Look for Store Opportunities in Your Calendar
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#DealsLab
41. Store Tools – Planning Calendar
Stores Calendar
By Month:
Stores to be running
Stores to be selling
#DealsLab
42. Second Street Store Tools
• Store Design &
Promotion
– Top-of-page Banner
– Site background
– Print ads
– Online ads
• Sales Kit
– Pitch deck
– One-sheet
– Target advertisers to go
after
#DealsLab
43. Create a Promotions Calendar
Month Contests Deals Stores Credits Surveys
January Fitness New Year, New You
February Super Bowl, Valentine’s Day “LOVE” credit code
Grammys, Oscars, sent to inactive
Auto Racing, Cutest buyers
Couple
March College Basketball Spring Break
Brackets (Activities)
April Golf, NHL Playoffs, Golf Spring Survey
NBA Playoffs
May Mother’s Day Mother’s Day
Stores: Credits:
June Contests:
Father’s Day Father’s Day Surveys:
4x per Year 4x per Year
July
Monthly
Pets, Kids, Patriotic Evergreen Store
2x per Year
August Back to School (Kids) Back to School
September Football Fall Events
October Halloween Halloween Fall Survey
November Holiday Cyber Monday
Sweepstakes,
Holiday Recipe
December Holiday Kids, College Stocking Stuffers
Bowl Games
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#DealsLab
44. WRAP-UP & QA
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45. Top Takeaways
1. Always strive to work
ahead – 2 months
2. Use sales/stores
calendars to guide your
sales teams
3. Have a per deal revenue
goal
4. Plan at least 4 stores per
year
5. Run contests regularly for
steady database growth
6. Use credits strategically to
spur purchases
#DealsLab
46. Questions?
Matt Chaney Shannon Dunnigan Jodi Brooks
Director of Affiliate Success Vice President, Daily Deal Manager
Deadline Deals Consumer Savings GateHouse - Ohio
Platforms
GateHouse Media
#DealsLab
Comment & questions on TwitterQuestions RecordingSurvey at the end – your feedback is welcomed
Chaney
Chaney
If you don’t put the right pieces in place, you’ll never reach your goal; these things don’t happen magicallyWe all have the wish to grow revenue, so let’s talk about the ways you can do that
Being more strategic about the advertisers you target & when you target themLooking at the big picture instead of trying to “fill a calendar”More easily plan multi-faceted promotions to engage & grow your audienceLearning more about your audience and optimizing deal mix long the way
be more confident with merchantstalking about their industrynot selling; get some extra advertising when you need it mostbeing “featured”
Not saying just sell theseFeb: restaurants always good but especially this month; date night packageEvergreen alwaysTop Categories still remain-Restaurants-Beauty-ServicesLandscaping/Mulch – not always planning ahead six months; not as savvy; likely to be the same guys selling you firewood in December----- Meeting Notes (1/29/13 08:57) -----Sooner you get on this schedule, sooner you can be more strategic in your deal selection
Shows your serious about dealsGet the right deals to help you get your number
Just like an Editorial calendarSummer Camps - utility to help them know what’s around them and make their lives easier
First Quarter ideasTotal Revenue: over $60K in Gross revenue$30K – Miami$21K – Quad$15K - SLPD
----- Meeting Notes (3/14/12 12:26) -----Joelene
ShannonHow did you determine your calendar?Tie-in stores with niche, contest initiativesKeep all sites on same page
Shannon
Shannon
ShannonCyber WeekAvg. $22K2011 - $78,0002012 - $90,000Best Of StoreAvg. $1,200Best of Store Week: $11,000GatehouseHolland – example on the right (16K circulation)2013 version starts on 1/28
Shannon
JodiCalling on golf courses on snowiest days
Jodi
Jodi$2,970 weekly average revenue215 weekly average sales volume
Dos – ShannonDon’ts - Jodi
MattHalf tied to a holiday or specific seasonHalf evergreenLots of good ideas. All of these are solid choices.#10 is going to be a lot higher on this chart in 2013. Seeing lots of sites experiment with this. Look for an upcoming article on two great examples on the SS Lab.
Shannon
ShannonA year-long strategy for them – contests and storesOften tie-in contests with deal stores – a best practiceDoing a great job with lots of focus
Overall code: Word printed in a newspaper or on a website for anyone to use once, publicUnique code: 1-time use codes given out to specific users. With a minimum purchase ex. Must spend $20 to get a $5 credit
Shannon294 total salesMotived to buyWhat’s the average Quiznos – after? #s
QuarterlyInstructionalShowcased current top dealsLimited time offer – timed it near end of month to finish strongWOW sales numbersOrders: 39 vs 113Avg. revenue: 920 vs. $1793Time it so it lands ahead of some great deals
Twice a yearUse it to learn about your audienceEmpower your sales staff with useful data
Will be sending this out
Live right now under Promotion Examples
We will provide these later this week
Not everyone has a Shannon to supply them with promotional materials & sales kitsValentine’s day kitGolf coming upMore throughout the year in 2013
Minimums
Always strive to work ahead – 2 months Use sales calendar to guide your sales teamsPlan at least 4 stores per yearCreate a contest campaign for steady database growthUse credits strategically to spur purchases