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An outstanding customer experience is the key to building and maintaining a successful brand and is a competitive differentiator that facilitates customer loyalty. A great motto and one endorsed by Coffee Republic; a company that transformed a nation of tea drinkers into one obsessed with 'triple decaf half-caf lattes' by focusing solely on the customer experience. This insightful webinar will provide you with a real-life entrepreneurial story of customer success. Hear Sahar Hashemi, Co-founder - Coffee Republic, present 'In the Customers' Shoes: How Coffee Republic Built its Brand through Great Customer Experiences'; she will discuss her customer experience philosophy and how it influences building and maintaining a successful brand.
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Download a full version of the report at: www.psfk.com/report/future-of-retail-2016 Built on a robust study of trends and patterns in the market, the 6th edition of PSFK Labs’ Future of Retail report offers a directional playbook for brands and retailers – defining 10 pillars to build a modern and engaging shopper experience strategy and go beyond expectations to create an enhanced shopper experience and therefore, build value, drive sales, and boost loyalty. Featured within the 80+ page report, readers can find: - 10 actions every retailer can adapt to redefine the shopper experience - 20 key trends driving change in the marketplace - Future service concepts for top brands - Perspectives from leading retail experts across the globe If you are interested in seeing a presentation of this report or would like to understand how PSFK can help your team ideate new possibilities for your brand, contact us at sales@psfk.com Vol. 6 | Published November 2015 All rights reserved. No parts of this publication may be reproduced without the written permission of PSFK Labs.
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An outstanding customer experience is the key to building and maintaining a successful brand and is a competitive differentiator that facilitates customer loyalty. A great motto and one endorsed by Coffee Republic; a company that transformed a nation of tea drinkers into one obsessed with 'triple decaf half-caf lattes' by focusing solely on the customer experience. This insightful webinar will provide you with a real-life entrepreneurial story of customer success. Hear Sahar Hashemi, Co-founder - Coffee Republic, present 'In the Customers' Shoes: How Coffee Republic Built its Brand through Great Customer Experiences'; she will discuss her customer experience philosophy and how it influences building and maintaining a successful brand.
In the Customers’ Shoes: How Coffee Republic Built its Brand through Great Cu...
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Parature, from Microsoft
Coffee presentation
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Antonio Lopez
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Udit Jain
Coffee powerpoint
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Download a full version of the report at: www.psfk.com/report/future-of-retail-2016 Built on a robust study of trends and patterns in the market, the 6th edition of PSFK Labs’ Future of Retail report offers a directional playbook for brands and retailers – defining 10 pillars to build a modern and engaging shopper experience strategy and go beyond expectations to create an enhanced shopper experience and therefore, build value, drive sales, and boost loyalty. Featured within the 80+ page report, readers can find: - 10 actions every retailer can adapt to redefine the shopper experience - 20 key trends driving change in the marketplace - Future service concepts for top brands - Perspectives from leading retail experts across the globe If you are interested in seeing a presentation of this report or would like to understand how PSFK can help your team ideate new possibilities for your brand, contact us at sales@psfk.com Vol. 6 | Published November 2015 All rights reserved. No parts of this publication may be reproduced without the written permission of PSFK Labs.
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