1. Solution Brief
TOP TEN REASONS TO UPGRADE
TO SBM
Rapidly Create & Adapt Process Apps with SBM
We spoke to you. And we heard you loud and clear. Recognizing that what
matters to you is:
• Time to Value
• Adaptability
• Total Cost of Ownership
with Serena Business Manager (SBM), the next generation of TeamTrack and
Tracker, we have a renewed focus on delivering on your needs. Here’s our top
ten list of why you should consider moving to SBM now!
Rapidly Create Process Apps
Process app design has gotten a lot simpler in SBM! Quickly map out business
processes, assign roles, color code transitions, insert actions and more.
Associate forms with steps in the process. You can choose to build out your
process app either offline or online. Jump-start your process improvement
initiative and reduce time to deliver value by downloading and extending one of
our pre-built apps – choose from solutions for incident management, incident
escalation, case-to-issue, employee on-boarding, travel approvals, and much
more.
Easily Design Intuitive Forms
With the new forms designer in SBM, you can easily create rich forms that have
a familiar look-and-feel. Drag-and-drop fields from a palette, insert images,
bring in information from external sources using REST and Flex widgets and
present it to your users to help make them informed decisions and get work
done quickly. The new Office 2007 look and feel gives you all the expected
behaviors like right-hand quick menus and hot-key actions like undo and redo.
You can even convert forms into pdfs to easily share them with other process
participants.
Seamlessly Connect To Existing Infrastructure
We’ve made it easier to leverage your existing infrastructure and gather
information from disparate sources using web services and present it to your
users in real-time. You can integrate with systems within and outside of your
organization – right from within your process app design environment.
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2. Solution Brief
Simplify Change Management
With SBM, you can confidently move your process apps across environments
such as test, staging, and production - thanks to a full set of change
management capabilities. All your process apps are fully versioned so that they
can be easily tracked across environments.You can even choose to rollback to
an earlier version.
Accelerate & Bullet-proof Installations & Upgrades. Streamline
Administration
Let our new graphical configuration wizards guide you through the process of
installing SBM on your servers. You can now choose to perform a complete
installation or customize how you install the different SBM components on
separate servers. You can save your configuration settings and even import
settings from a previous installation. This significantly eases the process of
upgrading to our newest release.
With SBM, a process app can be moved in its entirety to a new destination, as
a single package, eliminating the need to re-build the app with every change in
environment. This reduces the administration overhead.
Fast-track Approvals - Right From Your iPhone
Leverage our latest innovation, SBM Mobile for iPhone®. From pricing
proposals to high priority support escalations and financial transactions that
need immediate review - you no longer have to be connected to a laptop to
keep work moving. We now have an app for that.
Track SLAs With Customizable Business Calendars
Now you can take advantage of custom calendars that account for business
hours and holidays, letting you escalate and report on tasks based on true
business hours, which means improved accuracy and reporting. And you only
get notified when you need to be, which is critical for managing service level
agreements (SLA) in your organization.
Zero-in On Process Bottlenecks With Rich Reports At Your Fingertips
Use the new out-of-the-box reports to quickly drill-down to the root cause of a
process bottleneck and then remediate the situation. With SBM, you can easily
define your own custom reports within the process app designer and choose to
embed these reports within SharePoint or a portal of your choice.
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3. Solution Brief
Facilitate Better Interactivity With An Improved Browser Experience
The new end user browser interface provides a cleaner and simpler way to
interact with the system. Now your users can add any location as a Quick
Link, make any report their default home page, control how many application
tabs are displayed, “playback” all the changes made to a particular item, create
descriptive labels for the forms that get displayed on their screens, plus a whole
lot more.
Dramatically Improve Process App Performance
New features introduced in SBM can dramatically improve your system’s
performance, increase scalability, and reduce resource utilization. Delve into
the details. Read our Performance Improvements in SBM whitepaper.
Leverage the Serena Upgrade Lab – for
free – to move to the newest release of
SBM. Register now.
ABOUT SERENA SOFTWARE, INC.
Serena Software allows enterprises to develop applications with confidence. Serena’s Application
Contact the Serena Support team at Lifecycle Management and BPM solutions are used by over 15,000 customers, including 96 of the
support@serena.com to learn more Fortune 100. Headquartered in Silicon Valley, Serena serves these enterprises from 29 offices in
about upgrading to SBM. 14 countries. For more information on Serena, visit Serena.com.
CONTACT
Website: www.serena.com
Phone: 800-547-7827
Email: info@serena.com
Serena is a registered trademark of Serena Software, Inc. All other product or company names
may be trademarks of their respective owners, and their use is intended for identification purposes
only and not in association with or as sponsorship or endorsement by such owners. ©2010 Serena
Software, Inc. All Rights Reserved.
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