1. Tablets/iPads and Future Services by SmartStay DDiH, Thaink Tank 2011, EMC MBA, Oneglobe

3. It provides a ready-built mobile Platform app to hotels

6. The impact on customer service expectations Larger range of services Receive exclusive offers View and share photos and video Real-time, immediate communication with the hotel’s team Concierge-style recommandations Online 3D visits of the establishment

7. The types of hospitality operations will benefit & how Before

8. The types of hospitality operations will benefit & how Now

9. The types of hospitality operations will benefit & how

10. Type of services or benefits currently OUTSIDE of a property can be integrated Exploring the surrounding city using an interactive map Book in several establishment (restaurants, theatre, opera….) Room control from the outside Book transport in companies contracted by the hotel (taxis, limousine, or even airplane tickets) Real time contact with the hotel’s concierge

11. How can a hotel use the capabilities to create digital differentiation - and thus a competitive advantage Offer services whichimprove the hotel’s image Make the use of thisdevice fluide Adapt the services offered to the guests’ requests Registerguests’ preferences online to reuusethenduringtheirnextstay

12. What impressed you the most about the particular topic that you selected. This devicewillcompletely change the definition of providing services within the hospitalityindustry The possibility to control the whole room withonly one device Moreover, itenable the guests to contact one hotel’s service provides (restaurant, room service, concierge,…) Enable the guests to create and manage private dossiers