This document discusses effective communication skills for managers. It covers various communication methods managers use including meetings, emails, phone calls, and presentations. It also discusses what managers should do like defining goals, directing employees, monitoring performance, and reporting progress. The document emphasizes developing interpersonal communication skills and shifting to a mindset focused on building relationships. It provides examples of how to communicate constructively by building trust, finding common ground, and establishing rapport. Some challenges in organizations in Egypt are also analyzed.