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Summit 2011 trends in infrastructure services
1. Israeli Infrastructure Services Market
(Networking and Green IT)
Shahar Geiger Maor
VP & Senior Analyst
www.shaharmaor.blogspot.com http://www.facebook.com/shahar.maor http://twitter.com/shaharmaor
2. Shahar Maor’s work Copyright 2011 @STKI Do not remove source or attribution from any graphic or portion of graphic 2
3. Agenda
Introduction Mobile Collaboration
Data Center Market Data
Convergence
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4. Technologies Categorization 2010
Business Value
Investment
to make money SAAS/
Cloud
Cut costs, Increase IT Project
Application UC
productivity Delivery Major
Changes
Billing Networking
Vir. (DC IPv6 Size of figure =
Infra. VOIP complexity/
Commodity IT Network convergence) cost of project
Services Security
Investment
for regulations
Using Implementing Looking
Market Maturity
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Source: STKI 4
5. Technologies Categorization 2011
Business Value
Mobile
Investment
to make money
Video
SAAS/
Application Cloud IT Project
Cut costs, Increase Delivery
UCC
Major
productivity Changes
Billing Networking
Infra. Vir. (DC Size of figure =
VOIP IPv6 complexity/
Commodity IT Network convergence) cost of project
Services Security
Investment
for regulations
Using Implementing Looking
Market Maturity
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Source: STKI 5
6. STKI Index-20102011
–Top Queries to STKI
Other
2%
Vendors
Israeli Market 11%
13% VOIPCCUCCVideo
40%
Optimization
16%
LANWAN
18%
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Source: STKI 6
7. Mobile
Mobile is a
SCATTERED IT
TECHNOLOGY
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8. Mobile –Key Takeaways
• Mobile Computing represent a New Computing
Cycle: Mobile Internet
• Global Mobile Data Traffic Should Grow 26x Over
Next 5 Years
• Mobile is the new way to run your business
• Key point for success: NFC (Near Field
Communication)
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9. New Computing Cycle Characteristics
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Source: KPCB 9
10. Global Mobile Data Traffic Should Grow
26x Over Next 5 Years
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Source: Cisco VNI Usage, 2010 10
11. Mobile Internet Usage is Rising
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12. The Move of the Tectonic Plates
Branch office Headquarters
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13. IP World –The end of IPv4
http://www.eweekeurope.co.uk/news/world-ipv4-stocks-finally-run-out-19674
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14. IPv6 –Migration Challenges
• Most well known vendors have been producing IPv6
ready hardware for some time
• The real challenge will probably be other “grey”
components:
– Your proprietary asset management system
– Old KVMs
– Old Fax server
– Old switchesrauters
– Fingerprint recognition access control system
…Are they IPv6 ready?
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15. Prepare Yourself
• Gap analysis
• Consider the use of Dual-Stack technologies, IPv6
GWs and Application Delivery Controllers.
• Consider the use of automation suites (e.g: BMC,
CA,HP, IBM).
• Consider the use of professional services.
• Stay calm! (Y2K…)
Source: Tomer Nuri, Netcom (Malam-Team)
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16. IP World –3 Steps to IPv6
No. 1
No. 2
Enable IPv6 on No. 3
outward-facing Identify IPv6
online services support in Engage your IT
hardware staff
Bottom-line for IT: Be aware!
(that’s all for now)
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17. NFC: Near Field Communication
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18. NFC: Near Field Communication
http://weblog.cenriqueortiz.com/touch-nfc/
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19. Payment can be Enhanced for the User
with Mobile NFC
Mobile NFC can be used for payment at kiosks,
ticketing, internet, or person-to-person
• Additional uses that enhance payments include:
– Tickets can be purchased, stored, and redeemed.
– Prepaid cards can be bought, stored, and accessed by the
phone.
– Coupons can be transferred to a friend, recommending
products.
– Product history and medical warnings can be read in the store.
– Shopping lists can be collected from tags.
– Electronic devices can be activated after purchase and
warranties sent in.
– And many more!
http://www.nfc-forum.org/resources/presentations/Tagawa_Barcelona_2010.pdf
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20. NFC Is More Than Payment and Mobile
Phones
• NFC mobile phones are for more than
payments:
– Secure access to buildings and PCs
– Inventory control with tags and readers
– Security patrols
– Patient monitoring
– Information gathering with educational tags
http://www.nfc-forum.org/resources/presentations/Tagawa_Barcelona_2010.pdf
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21. NFC: Near Field Communication
• “NFC mobile payments to exceed $30 billion by 2012”
• “1 in 6 users worldwide will have an NFC-enabled phone
by 2014”
–Juniper Research
(M)
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http://juniperresearch.com/shop/products/report/pdf/brochure/3267MPM%20NFC%20report%20brochure.pdf 21
22. Near Field Threats
• Eavesdropping
• Data Corruption
• Data Modification
• Data Insertion
• Man-in-the-Middle-Attack
http://events.iaik.tugraz.at/RFIDSec06/Program/papers/002%20-%20Security%20in%20NFC.pdf
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23. Collaboration
Local
Social
Mobile
…SoLoMo
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John Doerr, KPCB 23
24. Collaboration –Key Takeaways
• We communicate differently over time
• From Infrastructure Enablement to Business-
Enhancing Applications
• Unified Communication is a main tool for
collaboration
• UC has some Integration, Organizational and
Management Issues
• Next Generation collaboration: Video
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25. The Web is Dead!
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http://www.wired.com/magazine/2010/08/ff_webrip/ 25
26. What different
generations do online?
Is there a generation
gap?
http://www.pewinternet.org/Infographics/2010/Generations-2010-Summary.aspx
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27. Collaboration Architecture
Conferencing Customer Care
Communication
and Collaboration Enterprise Social Software IP Communications
Applications Messaging Mobile Applications Telepresence
Presence Session Mgmt Content Mgmt
Collaboration Location Client Frameworks Tagging
Services
Policy and Security Management
Infrastructure Virtual Machines Network Storage
On-Premise Hybrid SaaS
Source: Cisco
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28. Consistent Experience
Anywhere, Any Content, on Any Device
Communication
and Collaboration
Applications
Collaboration
Services
Infrastructure
Source: Cisco
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29. From Infrastructure Enablement to
Business-Enhancing Applications
http://img.en25.com/Web/PolycomInc/Polycom_Power_UC.pdf 29
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30. Collaboration and Project Management
http://img.en25.com/Web/PolycomInc/Polycom_Power_UC.pdf graphic
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31. Video
Video is a
SCATTERED IT
TECHNOLOGY
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32. Tons of Data…
Total IP Traffic 63.9 Exabytes per month by 2014
Annual global IP traffic will reach 3/4 of a zettabyte by 2014
Internet 47.2 Exabytes per month by 2014
Internet video will surpass P2P as top traffic type by end of 2010
Managed IP 13.2 Exabytes per month by 2014
Web-based video conferencing will grow 180-fold from 2009-2014
Mobile Data 3.5 Exabytes per month by 2014
Mobile video will increase 66-fold from 2009 to 2014
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Source: Cisco Visual Networking Index (VNI) Global from any graphic or portion of 32
33. Age of Internet Video
Source: Cisco VNI Usage, 2010
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34. Streaming Video is Gaining Market Share
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35. …and pay
close
attention to
the way
devices and
context
increase the
appeal of
advertising
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36. Internet Policy –Allowing YouTube?
Israel: Cross-Sector, March 2011
Limited Yes
24% 38%
No
38%
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Source: STKI 36
37. Internet Policy –Allowing YouTube?
Industry Healthcare Finance
Yes
Limited Yes Yes
25%
25% 37% 33%
No
Limited 12%
No 63%
No 67%
38%
Services High-Tech Government
Limited Limited Limited Yes
14% 17% 15% 31%
Yes
No 50%
29% Yes
57% No
33% No
54%
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Source: STKI 37
38. Internet Policy
–Allowing Streaming (in general)?
Israel: Cross-Sector, March 2011
Limited Yes
24% 25%
No
51%
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Source: STKI 38
39. Internet Policy
–Allowing Streaming (in general)?
Industry Healthcare Finance
Limited Yes
Yes
25% 25%
37%
Limited
50%
No
No No 25%
38% 100%
Services High-Tech Government
Limited Yes Yes Limited Yes
Limited 17%
14% 29% 15% 23%
33%
No No No
57% 50% 62%
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Source: STKI 39
40. What do We Need Video For?
On Line Video
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41. What do We Need Video For?
Video & Collaboration
Source: Avaya, Flare
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42. What do We Need Video For?
Physical Security
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43. What do We Need Video For?
Homeland Security
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Source: HOPE by Malam-Team 43
44. Video is All Around Us
collaboration
Out sourced
collaboration
Security and
For personal
professional
surveilance
3’rd party
use
use
For
Conferencing
(You Tube)
Knowledge
Marketing
marketing
eLearning
In-house
business
IT video
sharing
Main
Media consumption
(Healthcare)
Military use
Homeland
Industrial
security
Out-bound Video Enterprise Video (Collaboration) In-bound Video
Operational
Video on Demand (CloudSaaS based )
video
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Source: STKI 44
45. Video is All
Around Us
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Source: Bynet
46. RSS Alert: Upcoming Round-Table
Subject: Enterprise Video
When: 29.6.2011
Where: at STKI
Registration: shahar@stki.info
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47. Voice Over IP and Unified
Communication
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48. Key Drivers
86% of organizations increasing
• Workforce virtualization telecommuters
• Cost reduction • Improve Employee
Retention
• Increasingly available tools •
•
Save Facilities Costs
Assist/Advance Virtual
•
Workplace Policy
Business improvement opportunities • Advance Green Policy
• Automated inventory • IMpresence
• Reduce Operation & travel costs notification • Web conferencing
• Implement newer technologies • IP audio conferencing
• Event routing and alerting • “Find-Me, Follow-Me”
• Leverage emerging SIP-based • Numerous vertical • Unified messaging
services solutions emerging (health • Desktop video conferencing
• Reduce telecom cost care, field tracking, • Communication-enabled
manufacturing) business process
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49. VOIP Adoption
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50. VOIP ROI and TCO
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51. How to Improve ROI
http://www.ucstrategies.com/uc-resources/unified-communications-two-types.aspx
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52. Top Unified Communications Technology
Driver
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Source: InformationWeek attribution from 52
53. Different People, Different Needs
Nemertes Research 2010 –Based on a single case study
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54. Different BUs, Different Needs
Nemertes Research 2010 –Based on a single case study
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55. Key Challenges
• To other services and legacy
• Integration systems
• Directory difficulties
• Security issues
• Organizational challenges
• Management Issues
Network Complexity
New Application Plans • What’s the right organization?
Mobility • Where do we begin?
Fewer IT resources internally • How do we build the business
End user demands case?
Globalization branch offices • ROITCO
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56. Most Influential Criteria When
Purchasing a Phone System?
Source: Focus Research
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57. What Buyers Consider Most Useful
During the Sales Process
Source: Focus Research
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58. Selecting the Right Solution
• Scalability and performance
• Integration with other enterprise systems
• Centralized administration and branch office support
• Advanced call routing
• Call queue management
• Desktop integration with Outlook
• Advanced reporting
• Advanced call groups
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59. Selecting the Right Vendor
• Business-specific knowledge and experience
• Customization and integration expertise
• Vendor’s support policies
• Vendor’s focus on product innovation and R&D
• (Israeli customization): References!!
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60. UC World Market-share
Microsoft dominates,
but barely registers
for VOIP
Nemertes Research 2010
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61. Customer Centers
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62. Customer Centers –Key Issues
(the Infra Perspective)
• Multi-Channeling
• Integration
• Consolidation
• BCPDRP for CCs
• Self-service
• Workforce optimization
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63. Customer Centers (CC) –Multi Channeling
Source: Ness Technologies
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64. Multichannel to Touchpoint Strategies
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65. CC+IPTel=Unified Telephony
Does it Make Sense?
OtherDon't
KnowDoesn't
Matter
14%
Doesn't
Make Sense
16%
Make Sense
70%
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Source: STKI 65
66. What’s Your CC BCPDRP Status?
No Plans for the
Near Future
25%
We're Ready/In
Progress
44%
We're Planning
31%
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Source: STKI 66
67. “Live Person” vs. Self-Service
What Would Your Customers Prefer?
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Self Service Service Dependent Live Person
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Source: STKI 67
68. Customer Center Staffing
Average number of IT FTEs dedicated to CC
operations (including HD, not including
operators of any kind)
7.5
Application related -75% Telephony/Infrastructure
related -25%
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Source: STKI 68
69. Recommendations
• Make sure to invest as much in people as in tools
• …Focus on the scenarios, not the tools
• Focus on user-centered design
• Different tool sets for different scenarios
• Watch, measure, and draw lessons
• Aim high, but not too high…
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70. We will present data on products and integrators:
STKI Israeli Positioning
• Not a technological positioning, refers only to Israeli market
• Represents current Israeli market and not our recommendation
•Focused on enterprise market (not SMB) Vendor A
Market Presence (X) Vendor B
Local Support
Market share - existing and new sales (more emphasis)
Mind share (how user organizations rate vendors)
Local Support (Y) – is influenced by (X) Worldwide
Leader
Experience & technical knowledge, localization,
support, number and kind of integrators
Worldwide leaders marked, based on global positioning
Vendors to watch: Are only just entering Israeli market
Vendors to Watch:
so can’t be positioned but should be watched
Vendor C
Market Presence
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71. VOIP (Enterprise IP Telephony)
- Israeli Market Positioning 1Q11
Vendors to Watch:
Microsoft
Siemens
Local Support
Cisco
Player
Worldwide
Avaya-Nortel Leader
Alcatel-Lucent
HP (3COM) This analysis should be used with its
supporting documents
Tadiran
Market Presence
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72. Contact Center Infrastructure
- Israeli Market Positioning 1Q11
Solutions to Watch:
Solutions to Watch:
Siemens
Local Support
Player
Avaya
Worldwide
Alcatel-Lucent Leader
(Genesys)
Cisco
This analysis should be used with its
Cosmocom supporting documents
Aspect
Market Presence
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73. Unified Communications and Collaboration
- Israeli Market Positioning 1Q11
Solutions to Watch:
Google
Citrix
Local Support
Player
Microsoft
Worldwide
Leader
Cisco
Avaya-Nortel
IBM
This analysis should be used with its
Alcatel-Lucent supporting documents
Market Presence
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74. Tele-Conferencing
- Israeli Market Positioning 1Q11
Solutions to Watch:
Avaya
Google
Citrix
Polycom
Local Support
Adobe
Player
Worldwide
Cisco Leader
Radvision
Microsoft
Logitech
(LifeZise)
Alcatel-Lucent
Emblaze This analysis should be used with its
IBM supporting documents
Market Presence
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75. Data Center Convergence
(or: converged system, unified computing, fabric-based computing, dynamic
infrastructure)
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76. “All you have to do is touch the right
key at the right time and the
instrument will play itself.”
Johann Sebastian Bach
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77. Datacenter Convergence
–Key Takeaways
• We are witnessing a major change in the DC
• This is one of the most important frontiers in the
war of DCprivate cloud infrastructure’s
Dominance
• Some interesting players are trying to challenge
Cisco’s hegemony in its home-court
• What are the pros and cons of each one?
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78. Data Center Convergence
(or: converged system, unified computing, fabric-based computing, dynamic
infrastructure etc.…)
Virtualized
Open/Standard Resilient
Modular
Orchestrated
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79. Importance of Data Center Network
Features
Virtualized
Open/Standard
Resilient
Modular
Orchestrated
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Source: InformationWeek 79
80. Ten Key I&O* Trends for Network Managers
* I&O= infrastructure and operations
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Source: Gartner (October 2010) 80
81. Common Architectural Attributes
of a Private Cloud
Server Storage Network
Companies seek ever-
A multitenant architecture More applications running
greater standardization and
Goals
introduces new storage from central data centers
scale and now require new
costs and complexity, and over the WAN impacts
tools to manage the
creating strong interest in network bandwidth and
complex, ever-changing
optimization tools performance management
virtual environment
Technologies
• Storage Virtualization •10G Ethernet
• Application Monitoring
• Automated Provisioning • MPLS
• VM Monitoring
• Data Deduplication • WAN Optimization
• Discovery & Inventory Mgt
• Solid State Disk • Apps Delivery Controller
Vendor Decisions
How can we manage our
Does a unified storage
relationship with VMware if Should we even contemplate
platform from a single
we expand our use beyond a non-Cisco strategy for core
vendor make sense versus
hypervisors to management network infrastructure?
best of breed?
and development platforms?
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Source: The Corporate Executive Board Company, 2011 81
82. Market and 10GbE Revenue
10 GbE port revenues
– 10 GbE port revenues for fixed
platforms has projected to
change from $4.8B in 2009 to
$10.6B in 2015
– Module 10GbE revenues
remains flat
10 GbE port shipments
– Note: Purpose-built (top-of-rack)
shipments are increasing
– 10 GbE port shipments to
increase from 4.9M in 2010 to
42.1M in 2015
Shahar Maor’s work Copyright 2011 @STKI Source: Dell`Oro Group
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83. Important Standards
• IEEE P802.3ba -supports 40 Gbit/s and 100 Gbit/s transfer rates
• TRILL – Transparent Interconnection of Lots of Links
• FCoE – Fiber Channel over Ethernet
• EVB –Edge Virtual Bridging
• DCB – Data Center Bridging
– Priority-based Flow Control (PFC)
– Congestion Notification (CN)
– Enhanced Transmission Selection (ETS)
– Data Center Bridging Exchange (DCBX)
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84. Vendors -Cisco
Nexus 7000
Data Center Core/Aggregation
LAN SAN Unified
Unified Computing
Fabric System
Nexus 5000
Unified Server Access
Nexus 4000
Unified Fabric Blade Switch
Backbone Directors Integrated LAN, Nexus 2000
DC Backbone.
Catalyst® 6500 MDS 9500 Nexus 7000. SAN, Compute Remote Module & Scale
and
Rack Switches Rack Switches Rack Switches virtualization. Nexus 1000V
Catalyst 4900M Nexus 5000 & VM-Aware Policy Switching
MDS 9100/9200
Blade Switch 2000
Blade Switch Unified
(IBM,HP,Dell) Virtual switch
(HP, IBM) Management
Nexus 1000v
Eco Partners
Source: Cisco
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85. The Dual Vendor Approach
According to Gartner:
• Introducing a second vendor into the network infrastructure
will :
– Have no long-term impact on operational costs for organizations
following best practices.
– Reduce total cost of ownership (TCO) for most organizations by at
least 15% to 25% over a five-year time frame.
• Most organizations that introduced a second vendor report a lasting
decrease in network complexity.
• Network operations teams that are already using some form of
multivendor network management tools are well-positioned to take
advantage of the second-vendor opportunity.
http://www.dell.com/downloads/global/products/pwcnt/en/Gartner-Debunking-the-
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Myth-of-the-Single-Vendor-Network-20101117-published.pdf
85
86. The Dual Vendor Approach
http://www.dell.com/downloads/global/products/pwcnt/en/Gartner-Debunking-the-
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Myth-of-the-Single-Vendor-Network-20101117-published.pdf
86
87. Vendors –HP
Next-gen Network Core
Simpler high availability designs
• Higher performance;
50% less power
• Intelligent Resilient Framework
(IRF)
FlexFabric Server Edge
Demand-driven connectivity with
Virtual Virtual integrated management
Switch Switch
• Virtual Connect and Virtual
Legacy network design HP network design IRF design Connect Flex-10
+Higher
(STP, PVST, VRRP) (with IRF)
Performance
+Enhanced
Resiliency Source: HP Network
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88. Vendors –Juniper
One Network: Flat, any-to-any connectivity
Source: Juniper Networks
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89. Low Power Yes
Vendors –Alcatel Lucent No STP
VM switching
Yes – TRILL/SPB
vNP
10 GigE Yes
40 GigE Yes
Virtual Chassis Virtual Chassis
WAN Router - 7750 Lossless Yes
OSPF Ethernet
BFD
FCF
Core – OS10K Control/Management
VC
SPB
iSCSI
TOR – OS6900 VC FCF Data Plane
VC
FCoE
(incl. zoning
Link FCoE FCoE enforcement)
Agg.
Rack Mount Servers Blade Servers
Source: Alcatel-Lucent
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90. Vendors –Brocade
Source: Brocade
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91. Vendors –IBM
Don’t forget us!
We are not a pure networking
player, but we are definitely a
prominent DC player!
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92. Why Me? Why Not?
Industry Leader for many years; “Arrogance”
We can!; Do we want???
Provides Carriers’ knowledge to the enterprise network;
An incomplete portfolio
Vast Portfolio; Second Best
Visionary new comer; ????
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93. Local Area Network Vendors
- Israeli Market Positioning 1Q11
Cisco
Local Support
Player
Worldwide
HP Leader
Juniper
Alcatel-Lucent
Avaya
Brocade This analysis should be used with its
supporting documents
Enterasys
Market Presence
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94. RSS Alert: Upcoming Round-Table
Subject: Welcome to a "10s GbE World" –
Network Challenges
When: 11.5.2011
Where: at STKI
Registration: shahar@stki.info
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95. Application Delivery
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96. Traditional Infrastructure Model
Corporate Employees Mobile Remote Branch Employees Customer, Partners,
LAN & wLAN Employees Employees LAN & wLAN or Suppliers
How do I connect all these applications
and services to the right people, at the
right moment in time, using the right
amount of resources, meet all my SLAs,
ensure security and save money?
Cloud Services Hosted Applications Corporate SAAS Apps and Data
Data Center in the Branch
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Source: F5 Networks 96
97. Unified Application & Data Delivery
Corporate Employees Mobile Remote Branch Employees Customer, Partners,
LAN & wLAN Employees Employees LAN & wLAN or Suppliers
Context-Aware Networking
Cloud Services Hosted Applications Corporate SAAS Apps and Data
Data Center in the Branch
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Source: F5 Networks 97
98. Application Delivery Next-Domains
Video
Mobile
Cloud
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99. The Biggest Bottleneck for Performance
of Cloud-Based Applications
Greatest Performance Inhibitor
While performance still lags
security when asked IT pros
about the top risks related to
using cloud services, the top
performance concern for those
using or considering a cloud
initiative is bandwidth.
Willingness to Use WAN Optimization to
Improve Performance
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Source: InformationWeek, State of Cloud, Jan 2011 99
100. Application Delivery Controllers (ADC)
- Israeli Market Positioning 1Q11
Solutions to Watch:
Crescendo
Barracuda
A10
Local Support
Player
F5
Worldwide
Radware Leader
Cisco
Citrix This analysis should be used with its
Brocade supporting documents
Market Presence
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101. WAN Optimization
- Israeli Market Positioning 1Q11
Riverbed
Local Support
Player
Worldwide
Leader
Cisco
Blue Coat
Expand Citrix
Radware
F5 This analysis should be used with its
supporting documents
Juniper
Market Presence
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102. Data Center’s Environment
http://itknowledgeexchange.techtarget.com/data-center-facilities/page/2/
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103. Datacenter Environment
–Key Takeaways
• Don’t mention “green DC”…
• Next generation DC means –EFFICIENCY
• Sufficient Standards and Best Practices are
available
• Efficiency
– starts at the hardware level
– Goes through DC design and construction
– And ends with a proper Redundancy.
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104. Data Center Efficiency
Organization
DC IT Mgt.
Infrastructure Infrastructure Infrastructure
• Power • Rationalization • Automation
• Cooling • Consolidation • Optimization
• Design • Virtualization • Planning
Processes
http://www.mansystems.nl/1.4.4/our_approach.html
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105. Standards and Best Practices
• ANSI/TIA-942 Telecommunications Infrastructure Standard for Data Centers
• ANSI/NECA/BICSI-002 Data Center Design and Implementation Best Practice
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107. Airflow Characteristics of IT Equipment
http://symposium.uptimeinstitute.com/images/stories/resources/tips/futurefacilities.pdf
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108. Energy Efficiency
–Technologies Available Today
• Computational fluid dynamics (CFD) modeling
• Aisle containment (coldhot)
• Controlssensors (air-return block, RFID)
• Variable-capacity cooling (air/water ; in-row/unit)
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109. Hardware level:
Old school – Fan Overhead
Source: SGI
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110. Hardware level:
Half Depth Design
Source: SGI
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111. Data Center Design
Cable &
Communications
Infrastructure
Complete ID, tracking
Turn-Key
Data Center
& recording
Design systems
Turn-Key Specs,
Planning,
Management, &
Implementation
All Security Management &
Systems Control Systems
Optical
Fiber
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Source: (Artnet) source or attribution from 111
112. Portable Data Center
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113. End-to-End Site Level
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Source: Alexander or attribution 113
114. Facility Design
The Butterfly Concept
PUE =Power usage effectiveness
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-1533ENW.pdf
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115. Data Center Redundancy
Alternative DC –Med1
Lampertz Security Room Isolation Base –
-Rittal Alexander Schneider
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116. RSS Alert: Upcoming Round-Table
Subject: Datacenter Design best practices
When: 15.6.2011
Where: at STKI
Registration: shahar@stki.info
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117. Market Data
http://xkcd.com/657/large/
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118. DC Environment: Israeli Market Size (M$)
Data Center
Data Center
Year Physical Totals
VAS
Infrastructure
2010 45 24.1 69.1
Δ 33.3% 12.03% 26%
2011 60 27 87
Δ 20% 18.52% 20%
2012 72 32 104
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Source: STKI 118
119. Enterprise Networking: Israeli Market
Size (M$)
LANWAN LANWAN VoIPCC VOIPCC
Totals
Hardware VAS* Hardware UC VAS
2010 180 20 35 56 291
Δ 1.67% 12.5% 14.29% 3.57% 4%
2011 183 22.5 40 58 303.5
Δ -0.55% 15.56% 12.5% 5.17% 3%
2012 182 26 45 61 314
* STKI estimation
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Source: STKI 119
120. Networking: System Integrators
- Israeli Market Positioning 1Q11 (Leaders only)
In this category:
Networking Hardware
(WAN,LAN)
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Source: STKI 120
121. Networking: System Integrators
- Israeli Market Positioning 1Q11 (Leaders only)
In this category
VOIPCC hardware
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Source: STKI 121
122. Networking: System Integrators
- Israeli Market Positioning 1Q11 (Leaders only)
In this category
VOIPCCUC
Value Added Service
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Source: STKI 122
123. Networking Staffing Ratios
Ratios of data/voice Ratios of data/voice
networking Personnel networking Personnel
(Israel) (Abroad)
6% of IT unit 7.7% of IT unit
Average number of Ports / End user
(Israel)
4.7 Ports / End user
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Source: STKI
Source for non-Israeli numbers: Computer Economics 123
125. Printing
–Key Takeaways
• Measure!
• Consolidate!
• Centralize!
• Look for Dynamic Enterprise Publishing
(DEP) solutions
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126. Printing: Israeli Market Size (M$)
Printers’ Printing Output
Year Printers Totals
Consumables VAS Management*
2010 120 100 41 15 276
Δ -2.05% 2% 4.88% 20% 1%
2011 117 102 43 18 280
Δ -0.85% -1.96% 4.65% 16.67% 1%
2012 116 100 45 21 282
* Software and VAS combined
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Source: STKI 126
127. STKI Index-20102011
–Top Queries to STKI
Vendors
14% Printing
Consolidation
Output
35%
Management
21%
Miscellaneous/
Trends
30%
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Source: STKI 127
129. Printer Expenses Rise as Percentage of IT
Budget
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130. Printer Benchmarks
User per printer
by sector
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131. Israeli Printing Benchmarks
Average Employ Average % Average % of Printer
pages /user /printers Of colored pages /job multiple expenses
(1 year) pages pages jobs /user
Israel (Cross
Sector) 4,333 5.2 18% 2.7 75% 1,062 ₪
Source: Prime2 and Methoda, 2011
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132. Israeli Printing Benchmarks
Sector Average Employ Average % Average % of Printer
pages /user /printers Of colored pages /job multiple expenses
(1 year) pages pages jobs /user
Defense 4,000 3.2 9% 2.2 59% 968 ₪
Finance 5,775 3 8% 2.65 71% 1,331 ₪
Healthcare 5,000 2.3 15% 2.72 79% 1,500 ₪
Government 5,600 3.2 7% 2.85 77% 1,166 ₪
Services 4,257 5.8 21% 2.94 81% 914 ₪
Industry 3,400 7.2 23% 2.78 76% 603 ₪
Telecom 3,150 7.6 14% 2.35 65% 1,255 ₪
Best in class Bad!
Source: Prime2 and Methoda
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133. New Concept of ePrinting
http://h30495.www3.hp.com/
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134. Printing Consolidation –Round Table
Insights
• Assess and optimize your printing assets
• When new printers are required, purchase wisely
• Adopt a printer optimization strategy within the organization
• Consider outsourcing to a managed service provider
• Develop a “green strategy”
• Pay attention to new technology
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135. Printing Solutions
- Israeli Market Positioning 1Q11
Local Support
HP Player
Lexmark Worldwide
Leader
Xerox
Samsung
Brother
Epson
Ricoh-
Infoprint This analysis should be used with its
supporting documents
Market Presence
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136. Dynamic Enterprise Publishing (DEP)
Business Customer
Catalogs Direct Mail
Documentation Correspondent
Sales Statements and Technical
Enablement Invoices Documentation
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https://h30406.www3.hp.com/campaigns/2010/promo/1-8V1DG/images/IDC_Exstream_as_Market_leader.pdf 136
137. Evolution of DEP
The The The The
The
Gathering Reorganized Managed Enhanced
Learning Era
Era Era Era Era
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138. The Learning Era
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139. The Gathering Era
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140. The Reorganized Era
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141. The 1st Managed Era
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http://www.adobe.com/products/livecycle/forms/ 141